Trusted Agent profile
★★★★★
83 reviews across 2 offices and 3 platforms
Pocock Shaw has two offices, in Newmarket and Burwell. Together they have 83 reviews on three platforms, rated 4.1 out of 5 overall.
63
Reviews on Google
All 2 offices
5
Reviews on Facebook
All 2 offices
15
Reviews on Trustpilot
Business-wide
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Pocock Shaw's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleHad a bad experience in renting with Newmarket pocock and shaw. They charged me 800 pounds for cleaning and painting the lounge, when I left the property. Be careful, if you plan to rent with them and be ready to pay another months rent , even when you leave it. Very disappointed.
5/5
GoogleI can wholeheartedly recommend Pococks. The sale of our house was very much helped by their hard work: selling went well and they gave us good advice. After the sale was agreed, they really shone and spent lots of time chasing conveyancers etc, tireless work and much appreciated. I do suggest using one of their list of conveyancers, as the cheap online ones have caused many problems and hold-ups. An excellent service from Pococks!
1/5
GoogleJobsworth, the lot of them!! Wanted to make enquiries of a potential rental, but they wouldn't take any details via telephone... They will only communicate via email and want you to make a decision once had a virtual viewing( a video). It felt as though they just wanted to sit behind the desk and do nothing. I rang another state agent who we're happy to speak to me on the phone, take my details, and arrange a viewing. I hope the landlords know of their way of handling potential tenants. This experience has put me off completely and don't wish to use them in the near future.
1/5
TrustpilotI had very bad experience when closing…
I had very bad experience when closing the rental deposit from pocock and shaw. Their claim is just unacceptable and basically they need another month s rent . Very disappointed.
1/5
FacebookHad bad experience , when renting with them.
1/5
TrustpilotPocock? More like PoSHOCK
Where do I start? Moved into a rented property that was 'professionally cleaned'. Well it wasn't. After 2days in the property my dog had fleas and you could physically see them I the carpet along with black dog hair (my dog is white). Photos sent to to Pocock and received hostility. 2x windows leak water when raining, still not fixed. Bath leaks into kitchen below, still not fixed. No signal from TV aerial, get told its my responsibility to fix. No stable heating or hot water source from November until May (kept tripping off sometimes even after a few seconds). They decided to send an engineer with a key while no one was at home on 3 occasions. I had to point out this was illegal without content. They informed me they could as it was an emergency. I reminded them that I complained about the issue several months ago. Why was it not an emergency then? An engineer explained that the water tank in loft area is overflowing and reported this to Pocock. No response. This has lead to increased water bill and now a leak into the master bedroom from the loft. The roof looks like it's about to fall in. All in all, I understand that it is a collaboration from Pocock to the landlord. But all Pocock offer is hesitation, bad attitude and no urgency. They will only arrange something when it suits them. Shocking company and even worse staff members.
1/5
TrustpilotI cannot believe pocock x shaw taking…
I cannot believe pocock x shaw taking money x not cleaning their renting property before people move in Its not far on the customer. Unfit for renting the company should be digusted with themselves especially when they delayed the move because they were cleaning the property
5/5
TrustpilotGreat Service!
My partner and I were rental tenants of the Cambridge office for just short of 3 years. Our agent, Judy, was great and all faults were quickly fixed as and when they arose. Would recommend!
5/5
FacebookFantastic estate agents. Would always recommend them.
5/5
FacebookFantastic communication, efficient, friendly. Incredibly supportive and can’t do enough to help. We have sold 4 times and never had such a positive experience!
5/5
FacebookRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Newmarket has the most, with 82 reviews rated 4.1 out of 5, followed by Burwell with 16.
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