Every review we hold for the Burwell office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotVery poor non existent service
Came to my home, sat in it for over an hour, left assuring that I would hear from them and haven’t heard a thing despite emailing and telephoning the office.
A · 22 August 2026
Agent replied · 24 September 2026
Thank you for your feedback. We’re sorry to hear about your experience and would like to investigate this further. Please contact us directly at : info@pocock.co.uk with more details so we can assist you and hope to be able to resolve the matter. We look forward to hearing from you.
★★★★★ 5/5
TrustpilotSarah Gavine is a star
Sarah Gavine is a star, honestly she is so compassionate with her clients. She is incredibly helpful and just an overall lovely person, thank you for everything Sarah xx
Nicole · 23 October 2025
★★★★★ 1/5
TrustpilotWasted time
We had a house viewing booked. Person doing the viewing knew nothing about the property- only had the information from the online listing. Told us that she ‘just handles the keys’. Complete waste of time - didn’t even know the chain situation. If you can’t send someone who at least pretends to know something about the house, don’t bother.
Prospective · 19 November 2024
Agent replied · 26 December 2024
Thank you for sharing your feedback with us. We’re really sorry that your recent viewing experience fell short of your expectations. We understand how frustrating it must have been not to receive the information you were expecting at the time of viewing.
To ensure as many people as possible can view properties at times that suit them best, we rely on our viewing agents to facilitate access. Their role is to make the property available for viewing, while more detailed questions are handled by our office team. This approach allows us to provide accurate and consistent information in detail, ensuring nothing is miscommunicated. That said, we realise this approach might not always provide the details you were hoping for during the viewing itself.
We are sorry if this was not conveyed to you, and we’re truly sorry for any frustration caused. We encourage you to reach out to our office with any further questions, as we’re here to provide all the details you need.
★★★★★ 5/5
TrustpilotPococks were the best
Pococks were the best. Tom, Kate and Jot kept me updated every step of the way. Selling my house was not stressful at all due to the team. I am so grateful to you all.
Janice · 1 December 2024
★★★★★ 5/5
GoogleThe team at Burwell (Alison, Natasha, Karin) were fabulous with the sale of my late-dad's house. The communication was great, and they were always very polite, professional and helped us get over the line. I am sure there were others hidden in the background, so am very grateful to you all.
Jun · 16 November 2025
★★★★★ 5/5
TrustpilotGreat experience as a buyer
Had a great experience with Pocock + Shaw as our seller's estate agents while buying our first home. Alison was always really helpful and responsive, and made the whole process much less stressful despite issues with solicitors on both sides!
Lucy · 14 July 2024
★★★★★ 1/5
TrustpilotThere are no words to describe just how…
There are no words to describe just how awful these people are.......
LEX · 26 November 2025
Agent replied · 24 December 2025
We’re really sorry to read your feedback. This is certainly not the experience we want anyone to have. We’d really like to understand what happened and see how we can put things right. Could you please let us know which branch you have been in touch with, or get in touch with us directly at your convenience?
Your comments are important to us, and we’d appreciate the chance to discuss this in more detail.
★★★★★ 1/5
TrustpilotUninterested, lazy, and waste of time
Took 4 phone calls just to get a viewing booked in. Did the viewing, asked for a call back so I could put in an offer, and they've never come back to me. That was 8 days ago
Lee · 13 February 2024
★★★★★ 1/5
TrustpilotLIES to trick you into moving into a mouldy dive.AWFUL 🤬 Expect to take two weeks off work waiting for things to be fixed that should have been done before they take your money. CLOWNS 🤡
Made a complaint immediately after picking up the keys and it's still not been rectified after nearly 2 weeks. Piers says he's dealing with it as a matter of urgency, so Christ knows how long it would take to deal with something not life threatening?
Karla · 15 May 2025
★★★★★ 5/5
TrustpilotGreat support from the Ely office
Great support from the Ely office. Straight forward and to the point, always happy to help. Has been a real pleasure to deal with Magnus, Elen and Jan and as a result we are now living in our beautiful new home.
N · 12 February 2025
★★★★★ 1/5
TrustpilotNever again.
Terrible experience.
Gemma · 26 February 2025
Agent replied · 24 December 2025
Hi Gemma.
We are very sorry to hear that your experience was not up to our expected standard. Could you please contact me directly to discuss and help us understand where we can improve our level our service further. chris@pocock.co.uk
★★★★★ 5/5
TrustpilotExcellent Estate Agent
They admitted to a charging mistake to my solicitor I would have unaware of, the following
Alan · 6 August 2025
★★★★★ 5/5
TrustpilotVery professional company and nice…
Very professional company and nice people. I was meant to buy a house which I found via this estate agent but had to pull out due to the pandemic. They were very polite and nice despite the circumstances, would recommend.
Yvonne · 19 July 2024
★★★★★ 1/5
TrustpilotPocock? More like PoSHOCK
Where do I start? Moved into a rented property that was 'professionally cleaned'. Well it wasn't. After 2days in the property my dog had fleas and you could physically see them I the carpet along with black dog hair (my dog is white). Photos sent to to Pocock and received hostility.
Customer · 19 September 2021
★★★★★ 1/5
TrustpilotI had very bad experience when closing…
I had very bad experience when closing the rental deposit from pocock and shaw. Their claim is just unacceptable and basically they need another month s rent . Very disappointed.
Rincymol · 20 April 2023
★★★★★ 5/5
TrustpilotGreat Service!
My partner and I were rental tenants of the Cambridge office for just short of 3 years. Our agent, Judy, was great and all faults were quickly fixed as and when they arose.
Luke · 10 March 2021
★★★★★ 1/5
TrustpilotI cannot believe pocock x shaw taking…
I cannot believe pocock x shaw taking money x not cleaning their renting property before people move in
Theresa · 6 August 2021
★★★★★ 5/5
TrustpilotVery happy to recommend!
Henri · 12 November 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
