5/5
GoogleGreat performance from the team, not an easy sale, but through good communication and tenacity, we made it through. Well done all, would recommend.
Trusted Agent profile
Pocock Shaw estate agents in Newmarket and Burwell
★★★★★
83 reviews across 2 offices and 3 platforms
Pocock Shaw has two offices, in Newmarket and Burwell. Together they have 83 reviews on three platforms, rated 4.1 out of 5 overall.
63
Reviews on Google
All 2 offices
5
Reviews on Facebook
All 2 offices
15
Reviews on Trustpilot
Business-wide
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Our offices
Pocock Shaw's two offices, most reviewed first. Each has its own page.
Latest reviews from every Pocock Shaw office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleHad a great experience with Pocock + Shaw as our seller's estate agents while buying our first home. Alison was always really helpful and responsive, and made the whole process much less stressful!
5/5
TrustpilotVery professional company and nice…
Very professional company and nice people. I was meant to buy a house which I found via this estate agent but had to pull out due to the pandemic. They were very polite and nice despite the circumstances, would recommend.
5/5
TrustpilotGreat experience as a buyer
Had a great experience with Pocock + Shaw as our seller's estate agents while buying our first home. Alison was always really helpful and responsive, and made the whole process much less stressful despite issues with solicitors on both sides!
5/5
GoogleAn excellent service offering sensible, realistic and honest advice. Special thanks to Alison and Matthew for keeping us up to date in the selling process and everything being completed smoothly.
5/5
GoogleGood and supportive staff especially Allison it was nice dealing with you.
5/5
GoogleWe used the Newmarket and Burwell office for the successful sale of a property. The team has a quiet air of authority that inspires confidence and is based on their knowledge and experience. They combine good old-fashioned service and high-quality advice with modern-day speed, teamwork and efficiency. Above all they are unfailingly polite and welcoming. We have no hesitation in wholeheartedly recommending them.
Agent replied · 25 August 2024
Hi Jeremy, thanks so much for your kind review!
1/5
TrustpilotUninterested, lazy, and waste of time
Took 4 phone calls just to get a viewing booked in. Did the viewing, asked for a call back so I could put in an offer, and they've never come back to me. That was 8 days ago Never met an estate agent so uninterested in getting a sale. Would not recommend them at all.
5/5
GoogleAlison was always very helpful answering all our questions promptly, maintaining good communication between all parties and managing the sale as efficiently as possible.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied · 25 August 2024
Hi Michal, we are sorry to see your star rating, could you please let us have some more details, so we can address your concerns?
5/5
GoogleGood house buying experience.
Agent replied · 25 August 2024
Thankyou Sally for your kind words! Happy Christmas!!
5/5
GooglePleasant experience from start to finish, on the sake of my property.
Agent replied · 25 August 2024
Thanks Rory, it was a pleasure handling the sale for you!
5/5
GoogleExcellent service for a viewing. On time, patient, happy to wait whilst I thoroughly inspected and really took note of my requirements. highly recommended.
5/5
GoogleCould not recommend highly enough. A professional, honest and reliable estate agent. Karin and Alison are the go to team to find a buyer for your house and to get the sale over the line with fantastic communication throughout. 10/10.
Agent replied · 25 August 2024
Thankyou for your kind words Scott!
5/5
GoogleWe had a viewing from pocock and shaw, and the person we had it with was so lovely, she knew her stuff, gave really insightful knowledge of the area, told us about her experiences living in the area and about the house. It was really nice and refreshing as the hour before with a different agency the person wanted it to be over with quickly!
Agent replied · 25 August 2024
Hi Charlie, Thanks for your review, our team have great knowledge about the local area, and we are so pleased to hear that you had a good experience.
5/5
GoogleGreat experience with the sales team, kept us up to date , kept chasing and over all very attentive .
Agent replied · 25 August 2024
Hi Rebecca, we are so pleased to receive your kind words, thankyou!
2/5
GoogleRating only, no written review.
5/5
GoogleI like how they do a colouring competition
5/5
GoogleExcellent service and helpful during the process.Highly recommended
5/5
GoogleSo nice to deal with people who are genuine and honest. My respect for estate agents has been restored.
1/5
GoogleBe carefull, they pass blame from one to another. It is always the tenants fault with them. They are lazy in theyr job and condescending when speaking with you.
1/5
GoogleAs in the words of the landlord "you have been great tenants" but we wont give you your deposit back because i did not inform them 1 month prior we were moving out. Even tho this agency called us 4 months before the fixed term aggrement ended that we have to move out on the specified date because they are selling the property. We have no proof of this as it was a phone call and they decided to withhold our deposits. We have emails of them constantly contacting us to let them inside the property which we even gave them a key to have access to it whenever they wanted. This has been a ridiculous xonversation that i have had with the agent and landlord and i am led to believe that they are hand in hand to keep the deposit. We gave the keys to the agency on time. I asked the agents what will happen with the deposit, they simply said to wait foe 10days and the landlord will release it to us. I called in 10 days and all i get is why did you not let the landlord know you are moving out??? Because the fixed term ended and you had been in constant contacr with us regarding the matter. DO NOT TURST THESE PEOPLE. King regards, Gabriel Oprea.
5/5
GooglePiers & Natasha were professional throughout. Kept me informed every step of the selling process. Went above and beyond to help me get the sale over the line & were always a pleasure to deal with. Would highly recommend & not hesitate to use again.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Pocock Shaw
Which Pocock Shaw office has the most reviews?
Newmarket has the most, with 82 reviews rated 4.1 out of 5, followed by Burwell with 16.
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