Plaza Estates reviews in London

Q: Where are the Plaza Estates offices?

The two Plaza Estates offices, by town. London (29 Edgware Road): 29 Edgware Road, Marble Arch, London, W2 2JE. London (34 Beauchamp Place): 34 Beauchamp Place, London, City of London, SW3 1NU.

4.5

★★★★★ Excellent

170 reviews across 2 offices and 3 platforms

plazaestates.co.uk

Plaza Estates has two offices, all in London (City of London). Together they have 170 reviews on three platforms, rated 4.5 out of 5 overall.

4.4 / 5

142

Reviews on Google

All 2 offices

4.8 / 5

Reviews on Facebook

All 2 offices

5.0 / 5

Reviews on View Agents

All 2 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Buyers2 reviews

5.0 / 5 WONDERFUL SERVICE AND DEDICATION. Plaza Estates has been very helpful in assisting with my property search. We are not from the area and have been giving a tour ...Anonymous, 18 January 2018Read all 2 from buyers

Our offices

Plaza Estates's two offices, most reviewed first. Each has its own page.

Latest reviews from every Plaza Estates office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

I had an absolutely dreadful experience with this estate agent. The flat I rented had been on a rolling contract for a decade, and during that time, it received minimal maintenance, leaving it in a deplorable condition despite my constant reports of issues. To make matters worse, the ceiling actually collapsed while I was in the flat due to a severe mold issue, and their response was nothing short of appalling. Instead of addressing the problem, they had the audacity to email me, insinuating that I was somehow responsible for the collapse. As if that wasn't bad enough, the rent was increased by a staggering 12.5% last year, and this year they hit me with another 9% increase. It's clear they prioritize profit over the well-being and safety of their tenants. I would strongly advise anyone to steer clear of this estate agent unless you enjoy living in subpar conditions and being treated with utter disrespect Reply: I appreciate your response, but I must express my deep dissatisfaction with the situation I've experienced in the flat I rented through your agency. While I understand budget constraints imposed by landlords, I find it truly baffling that a flat in such a dangerous condition would even be offered for rent. The subsidence issue in the flat is not something to be taken lightly. It is a serious safety concern which has been on going for years without any resolution until forced by the council to act. And the fact that the only solution provided was to cover the cracks with skirting board is not just unsatisfactory, but it's negligent. Now, with the cracks reappearing, it's evident that this was merely a temporary fix. My biggest question is how your agency could allow a property to deteriorate to such an extent without regular inspections or maintenance checks. It's basic due diligence to ensure the safety and habitability of the properties you manage. The lack of proactive maintenance checks is simply unacceptable. Renting out a flat in this condition not only puts tenants at risk but also tarnishes your agency's reputation. I expected a minimum level of responsibility and duty of care when renting through your agency, and this experience has left me deeply disappointed and concerned for the well-being of others. I urge you to take immediate and comprehensive action to rectify this situation and ensure the safety of your tenants. Furthermore, I strongly encourage your agency to implement regular property inspections to prevent such issues from occurring in the future. Finally I find it interesting all these 5 star reviews have appeared on the same day.

Rebecca · 22 April 2024 · Plaza Estates London (29 Edgware Road)

Agent replied · 30 September 2023

Dear Rebecca, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and distress caused by the condition of the flat you rented. We understand how frustrating it can be when maintenance issues are not addressed promptly however as you know we can only work with the budget the landlord gives us. Regarding the rent increase, we understand your frustration however the landlord has asked us to increase the rent to the market level which is the standard procedure. Please accept our apologies once again, and we hope to have an opportunity to make things right. If you would like to discuss this matter further, please feel free to contact our customer service team at 02077243100 or ma@plazaestates.co.uk. Best regards,

5/5

Google

A really professional agency. Very friendly and efficient service. I trust them completely!

Maurizio · 22 April 2024 · Plaza Estates London (29 Edgware Road)