How many reviews does Plaza Estates London have?

Plaza Estates's London office has 99 reviews across two platforms: 73 on Google, 26 on Facebook.

What is Plaza Estates London's rating?

Plaza Estates London is rated 4.3 out of 5 across all 99 reviews, and 4.2 out of 5 on Google from 73 reviews.

Where is Plaza Estates's London office?

Plaza Estates London, 29 Edgware Road, Marble Arch, London, W2 2JE.

Trusted Agent profile · London

Verified

Plaza Estates London reviews

4.3

★★★★★ Great

99 reviews across 2 platforms

29 Edgware Road, Marble Arch, London, W2 2JE

Part of Plaza Estates, see every office.

Plaza Estates's office in London, at 29 Edgware Road, is rated 4.3 out of 5 across 99 reviews on two platforms, including 73 Google reviews rated 4.2.

4.2 / 5

Reviews on Google

This office

4.8 / 5

Reviews on Facebook

This office

Reviews may appear on more than one platform.

About Plaza Estates London

Plaza Estates was established in 1972. Over those 40 years we have built up enviable contacts with HR departments of many international corporations, embassies, relocation and search agents together with extensive overseas contacts from the Middle East, Far East, Europe and America. Our staff are experienced and highly trained. Both rental and sales directors have been with the company each for more than 25 years. We are proud of the many recommendations and referrals we receive from tenants, landlords, applicants and vendors. This prominent office concentrates on the Hyde Park Estate, Marylebone, Lancaster Gate, St Johns Wood and Mayfair. With diverse contacts and an outstanding selection of property they are able to offer new developments such as Paddington Basin and period houses and apartments in the sought after garden squares around Hyde Park.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

We bought our first home property by Plaza Estates through Rodney Symington estate agent. Rodney ticked all the boxes from our first viewing. Humble, agile, reachable, kind, informative are all qualities that came through in the process. He sees through the buyer's lens as well, not just the seller's. Usually when you kick off conveyancing for a property you're purchasing, estate agents will fall off the grid. Rodney was present every step of the way, facilitating matters when they stalled with the seller's solicitor in a kind, polite and professional matter to keep the ball rolling. Rodney, thank you for making this buying experience in London pleasant for us as first time buyers. For those out there looking to buy or sell, I cannot recommend enough Rodney and Plaza Estates. They will be our first choice in the future.

Joe · 23 March 2025

5/5

Google

I highly appreciate kind and professional cooperation of Plaza Estates in letting my flat.That was very smooth transaction and they provided very good tenants.Many thanks for providing high quality service,very efficient and helpful.

Emilija · 17 April 2024

Agent replied · 28 October 2023

We're so happy everything went smoothly and we look forward to assisting you in the future. Best wishes,

1/5

Google

I had an absolutely dreadful experience with this estate agent. The flat I rented had been on a rolling contract for a decade, and during that time, it received minimal maintenance, leaving it in a deplorable condition despite my constant reports of issues. To make matters worse, the ceiling actually collapsed while I was in the flat due to a severe mold issue, and their response was nothing short of appalling. Instead of addressing the problem, they had the audacity to email me, insinuating that I was somehow responsible for the collapse. As if that wasn't bad enough, the rent was increased by a staggering 12.5% last year, and this year they hit me with another 9% increase. It's clear they prioritize profit over the well-being and safety of their tenants. I would strongly advise anyone to steer clear of this estate agent unless you enjoy living in subpar conditions and being treated with utter disrespect Reply: I appreciate your response, but I must express my deep dissatisfaction with the situation I've experienced in the flat I rented through your agency. While I understand budget constraints imposed by landlords, I find it truly baffling that a flat in such a dangerous condition would even be offered for rent. The subsidence issue in the flat is not something to be taken lightly. It is a serious safety concern which has been on going for years without any resolution until forced by the council to act. And the fact that the only solution provided was to cover the cracks with skirting board is not just unsatisfactory, but it's negligent. Now, with the cracks reappearing, it's evident that this was merely a temporary fix. My biggest question is how your agency could allow a property to deteriorate to such an extent without regular inspections or maintenance checks. It's basic due diligence to ensure the safety and habitability of the properties you manage. The lack of proactive maintenance checks is simply unacceptable. Renting out a flat in this condition not only puts tenants at risk but also tarnishes your agency's reputation. I expected a minimum level of responsibility and duty of care when renting through your agency, and this experience has left me deeply disappointed and concerned for the well-being of others. I urge you to take immediate and comprehensive action to rectify this situation and ensure the safety of your tenants. Furthermore, I strongly encourage your agency to implement regular property inspections to prevent such issues from occurring in the future. Finally I find it interesting all these 5 star reviews have appeared on the same day.

Rebecca · 22 April 2024

Agent replied · 30 September 2023

Dear Rebecca, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and distress caused by the condition of the flat you rented. We understand how frustrating it can be when maintenance issues are not addressed promptly however as you know we can only work with the budget the landlord gives us. Regarding the rent increase, we understand your frustration however the landlord has asked us to increase the rent to the market level which is the standard procedure. Please accept our apologies once again, and we hope to have an opportunity to make things right. If you would like to discuss this matter further, please feel free to contact our customer service team at 02077243100 or ma@plazaestates.co.uk. Best regards,

5/5

Google

For the past 16 months best service and support and special mention to Maurice keep up the good work

Ali · 22 April 2024

Agent replied · 28 October 2023

Thank you Ali. Best Wishes,

5/5

Google

Great experience. Rodney is an excellent person to deal with. Highly recommended

Wagner · 17 April 2024

Agent replied · 28 October 2023

Really appreciated. Many thanks,

5/5

Google

Ben is handsome, charismatic, dedicated and has really great biceps.

Dan · 17 April 2024

Agent replied · 28 October 2023

Mr Benhamou, We appreciate your business. Best wishes,

4/5

Google

We’ve used Plaza since 1996 and found them to be professional and helpful. It’s not easy to find a decent estate/letting agency but they have a "no responsibility" clause in their terms of business, which means that you have no comeback if they fail to do a job properly. Keep yourself updated about changes in the law.

Rosalind · 17 April 2024

Agent replied · 28 October 2023

Thank you for being the most loyal client of ours. Best wishes,

1/5

Google

No rental checks done by Plaza. They teamed up with the tenant to sublet the property for 8 months. Plaza and the tenant made money while the owner was left to pay mortgage, repair costs and the inflated service charge. Never deal with Plaza is my sincere advice.

A · 21 July 2024

Agent replied · 26 August 2024

Good morning AJ, I'm shocked to receive such accusations. Plaza Estates have been in the business for over 50 years and have never and would never have done such a thing thereby neglecting the wishes of any of our clients. Please call to discuss any issues you might be having. Wishing you the best of luck.

1/5

Google

Absolutely rubbish, increasing rent and making no improvements. How can you charge the same with inflation for a flat and never make changes in 10 years. A sofa that has been here for 15 years, broken, and never changed?? Crazy! We make so …

Becky · 22 April 2024

Agent replied · 30 September 2023

Thank you for your feedback. We are sorry to hear that you are unhappy with your flat and our service. We value your tenancy and we want to make sure you have a comfortable and enjoyable living experience. … More

5/5

Google

Amazing friendly service and professional expertise from Plaza estates. Always there to help and offer good advice. They offer competitive tenancy rates and much support is provided. Sincerely appreciated!! 5 stars from me.

Ronen · 22 April 2024

Agent replied · 28 October 2023

Ronen, Thank you for always considering us first. Kind regards,

5/5

Google

Genuine and customer friendly. Their business has been built on values. I was a recent migrant to UK and they helped me find my house in the first week. Deserve for Five Star

Amir · 22 April 2024

Agent replied · 28 October 2023

Amir you're a true gentleman.

5/5

Google

Rodney has a no-nonsense and very human approach to letting, understanding of our (tenant's) concerns and matching us to a supremely appropriate flat that ticked all our boxes and more. Would definitely recommend.

Bradley · 17 April 2024

Agent replied · 28 October 2023

Many thanks,

5/5

Google

Very happy with the smooth service throughout the process. Joseph was very courteous and professional from start to finish. Highly recommend this agency.

Yossi · 20 November 2017

Agent replied · 28 October 2023

Many thanks,

5/5

Google

These guys made my move to Kensington a breez, really professional and super helpful. Thanks Joseph T ure the man! Highly recommend

Joseph · 20 November 2017

Agent replied · 22 October 2024

Many thanks

5/5

Google

I had a fantastic experience with Plaza Estates. Their service was impeccable. The team was responsive and professional, I highly recommend them for anyone in search of exceptional service.

Abraham · 22 April 2024

Agent replied · 28 October 2023

Thank you Mr Bengio for taking from your busy schedule and leaving us a review. Wishing you all the best.

5/5

Google

Have been dealing with all the members of plaza estates for many years now, always professional, a pleasure to deal with, great company. highly recommend.

Davey · 22 April 2024

Agent replied · 28 October 2023

Thank you for your business.

5/5

Google

I have had totally positive experience with Plaza Estates for a number of years and I can only recommend them very highly. Lovely people too.

Kevin · 17 April 2024

Agent replied · 28 October 2023

It's been wonderful dealing with you Mr Swales. Best wishes,

1/5

Google

Such an unfortunate situation to have to work with this agency. I have a flat in a building that they are managing and they are not helpful at all. They Only care about making money and collecting service charges and as soon as you need them then you get nothing.

Gissa · 15 March 2022

Agent replied · 30 September 2023

Thank you for taking the time to share your experience with us. We value your feedback and we apologize for any inconvenience or dissatisfaction you may have encountered. We strive to provide high-quality service and support to all our clients and tenants, and we take your concerns seriously. We would like to discuss this matter with you further and find a way to resolve any outstanding issues. Please contact us at 02077243100 at your earliest convenience so we can address your specific situation. Sincerely,

5/5

Google

i rent a flat from them , they are very honest extremely reliable. thank you guys for helping me finding a nice flat .

Haleh · 22 April 2024

Agent replied · 28 October 2023

Thank you.

5/5

Google

Great service from a London Estate Agent. Many thanks to Joseph Tovim.

Eliyohu · 20 November 2017

Agent replied · 28 October 2023

Thank you!

5/5

Google

I have been working with many partners , plaza estate offered me the highest standards service I could find. Obsoletely trusted

Alessio · 22 April 2024

Agent replied · 28 October 2023

Alessio always a pleasure. Best wishes,

5/5

Google

Very professional, efficient, and helpful estate agency. Rodney S in particular was very kind. He knew all the info about the flats he showed us, followed up quickly on questions we had, was very patient, and very friendly. One of the best agents I've worked with in London. Thanks a lot

Michael · 20 November 2020

Agent replied · 28 October 2023

Thank you Michael. Best wishes,

5/5

Google

Pleasurable experience from walking into their office for the first time to moving into my new home

David · 22 April 2024

Agent replied · 28 October 2023

Pleasure working with you David.

5/5

Google

Great company. Joseph was extremely helpful

David · 20 November 2017

Agent replied · 28 October 2023

Thank you very much.

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