5/5
Plaza Estates were helpful and courtious, and a delight to work with. Highly recommended!
Agent replied · 28 October 2023
Thank you for using Plaza Estates. Best wishes,

Trusted Agent profile · London
Verified
★★★★★
99 reviews across 2 platforms
29 Edgware Road, Marble Arch, London, W2 2JE
Part of Plaza Estates, see every office.
Plaza Estates's office in London, at 29 Edgware Road, is rated 4.3 out of 5 across 99 reviews on two platforms, including 73 Google reviews rated 4.2.
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Plaza Estates was established in 1972. Over those 40 years we have built up enviable contacts with HR departments of many international corporations, embassies, relocation and search agents together with extensive overseas contacts from the Middle East, Far East, Europe and America. Our staff are experienced and highly trained. Both rental and sales directors have been with the company each for more than 25 years. We are proud of the many recommendations and referrals we receive from tenants, landlords, applicants and vendors. This prominent office concentrates on the Hyde Park Estate, Marylebone, Lancaster Gate, St Johns Wood and Mayfair. With diverse contacts and an outstanding selection of property they are able to offer new developments such as Paddington Basin and period houses and apartments in the sought after garden squares around Hyde Park.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Plaza Estates were helpful and courtious, and a delight to work with. Highly recommended!
Thank you for using Plaza Estates. Best wishes,
5/5
A really professional agency. Very friendly and efficient service. I trust them completely!
Thank you Maurizio. Kind regards.
5/5
We have been using Plaza Estates for many years for all our property requirements (sales, letting and management) and are delighted with the results and service they constantly deliver and provide!
5/5
Fantastic customer service, very fast and helpful. A very friendly and professional service. Especially Fiona and Claudia who have always been available for us since we have been renting. I would definitely recommend Plaza Estates.
5/5
Had the best experience using their services, thank you again!
Thank you David. Best wishes,
5/5
Very happy with Plaza's professional and efficient service!
Thank you for your generous review.
5/5
Provided a really good service and very professional
Thank you Mr Ibrahim. Wishing you all the success.
5/5
Absolutely delighted with the professional and invaluable advice received from Mr. Maurice Shasha at Plaza Estates. He took the time to understand my own needs before utilising his years of experience to guide me.
Sorry for not replying Sooner. We really appreciate your business.
5/5
best agents ever seen
Thank you Reza, we look forward to working with you in the future.
5/5
Plaza Estates are always professional. Maurice has been a pleasure to work with. I recommend them highly.
1/5
Worst retail agency I had the missfortune of dealing with. Agents not helpful or responsive when you need them. They only care about making profit and squeezing you dry. Do NOT recommend. Stay away!
Dear Fred, we do apologize for not managing to meet your expectations and thank you for bringing this matter to our attention, we set a high standard for ourselves as a business in central London with offices in prime locations as Knightsbridge and Marble Arch, please do email us @ ma@plazaestates.co.uk with the property address and a brief description of what went wrong so we can fully investigate and revert. We would appreciate the opportunity to investigate your feedback and take further steps to improve our well-known service. Apologies, Plaza Estates
5/5
Amazing service and attention with a very personal touch. They will never give up until you have found your ideal accomodation. Even in the follow up they are spot on and creates strong bonds with their clients. I would highly recommend them for anyone looking to rent, buy or even sell. The lady to see is Roi pavon always on top of her game! Kind regards petra rosengren.
5/5
Joseph Tovim is very professional to deal with and he is very knowledgeable about the property in the area
1/5
Flat extremely poorly managed, slow response time, and issues never resolved
Good evening John, Could you please call the office tomorrow so we can discuss any issue you might have. Wishing you a wonderful evening.
5/5
Fantastic service. I truly appreciate the help and follow up that I received from you guys (specially Rodney �, you are a star). Excellent customer service and definitely will be back again and again.
Hi Yousif. Thank you for taking the time to review Plaza Estates, we are happy to hear that Rodney has managed to provide excellent customer service, we look forward to helping you again in the future.
1/5
Flat extremely poorly managed, slow response time, and issues never resolved
Good evening John, Could you please call the office tomorrow so we can discuss any issue you might have. Wishing you a wonderful evening.
5/5
Very happy with service provided especially Joseph who assisted us with anything we could possibly need
5/5
Excellent, friendly, efficient and professional service. Plaza know their business and so are able to offer the best options. Their after sales support is always available and unstinting. Thank you.
Thank you for your positive feedback.
5/5
Offered a great service, very professional and helped us find our beautiful home. Would highly recommend!
Thank you!
1/5
Not responding and run away from answering you if they have no answer. The staff never answer there telephone.either on meeting or on Holliday
Hi Weam We are terribly sorry your call wasn't responded to, I will personally make sure your matter is taken care off and will get one of the managers to contact you. Please if you can email me your details to lm@plazaestates.co.uk or I will be more than happy to welcome you at our office.
5/5
So helpful and efficient will definitely use again ! Big thank you to Mr J Tovim who went out his way to help me .
Many thanks
1/5
One of the worst rental property managers ever. Looked after our property for several years and they let the tenants destroy the place
Hi N G, We are very sad to hear that tenants have caused damage. If your claims were supported by the 3rd party inventory report then you should have no problems claiming these damages either from the security deposit we would have held or if this was insufficient you would have been able to make a claim against the tenant. If you can kindly give us some extra information we can find you on our system and take the matter further. All tenants we put forward have been referenced and have been approved by the Landlord. Whilst the occasional bad tenant does slip through this is an extremely rare occurrence. Please do call our Property Management department on Tel: 0207-724-5722 and speak to Fiona who is the department manager who can assist you further if your property was managed by us. If your property was let only by Plaza Estates please call Danielle our Lettings Manager on Tel: 0207-724-3100. Hi N G Unfortunately, we haven’t heard back from you in the last 8 weeks, we are keen to assist you and take the matter further, please do contact us, Marble Arch Office: 0207-724-3100, Knightsbridge Office: 0207-581-7646, Management Department & Accounts 0207-724-5722. We hope to be able to assist you in the future and help rectify any damage done by the tenants.
1/5
One of the worst rental property managers ever. Looked after our property for several years and they let the tenants destroy the place
Hi N G, We are very sad to hear that tenants have caused damage. If your claims were supported by the 3rd party inventory report then you should have no problems claiming these damages either from the security deposit we would have held or if this was insufficient you would have been able to make a claim against the tenant. If you can kindly give us some extra information we can find you on our system and take the matter further. All tenants we put forward have been referenced and have been approved by the Landlord. Whilst the occasional bad tenant does slip through this is an extremely rare occurrence. Please do call our Property Management department on Tel: 0207-724-5722 and speak to Fiona who is the department manager who can assist you further if your property was managed by us. If your property was let only by Plaza Estates please call Danielle our Lettings Manager on Tel: 0207-724-3100. Hi N G Unfortunately, we haven’t heard back from you in the last 8 weeks, we are keen to assist you and take the matter further, please do contact us, Marble Arch Office: 0207-724-3100, Knightsbridge Office: 0207-581-7646, Management Department & Accounts 0207-724-5722. We hope to be able to assist you in the future and help rectify any damage done by the tenants.
1/5
One of the worst rental property managers ever. Looked after our property for several years and they let the tenants destroy the place
Hi N G, We are very sad to hear that tenants have caused damage. If your claims were supported by the 3rd party inventory report then you should have no problems claiming these damages either from the security deposit we would have held or if this was insufficient you would have been able to make a claim against the tenant. If you can kindly give us some extra information we can find you on our system and take the matter further. All tenants we put forward have been referenced and have been approved by the Landlord. Whilst the occasional bad tenant does slip through this is an extremely rare occurrence. Please do call our Property Management department on Tel: 0207-724-5722 and speak to Fiona who is the department manager who can assist you further if your property was managed by us. If your property was let only by Plaza Estates please call Danielle our Lettings Manager on Tel: 0207-724-3100. Hi N G Unfortunately, we haven’t heard back from you in the last 8 weeks, we are keen to assist you and take the matter further, please do contact us, Marble Arch Office: 0207-724-3100, Knightsbridge Office: 0207-581-7646, Management Department & Accounts 0207-724-5722. We hope to be able to assist you in the future and help rectify any damage done by the tenants.
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