Trusted Agent profile
★★★★★
449 reviews across 2 offices and 3 platforms
Peter Lane and Partners has two offices, in St. Neots and Kimbolton. Together they have 449 reviews on three platforms, rated 4.8 out of 5 overall.
136
Reviews on Google
All 2 offices
9
Reviews on Facebook
Business-wide
304
Reviews on Trustpilot
Business-wide
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Peter Lane and Partners's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Peter Lane and Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat service
Peter Lane were very friendly, helpful and professional. It's the third time I've used them and I would recommend them to others.
Dear StevenThank you very much for taking the time to leave us this positive feedback, we really appreciate it.It is great to hear we have been able to help you for a third time.All the best for the future.Kind regardsPeter Lane & Partners
5/5
TrustpilotPeter Lane were professional
Peter Lane were professional, helpful and efficient. We were kept fully informed of the progress of the sale regarding viewings,offers and final completion.
Dear Keith,Thank you so much for taking the time to leave us your feedback, it was a pleasure to work with you.Wishing you all the best for the future.Kind regardsPeter Lane and Partners
5/5
TrustpilotGreat communication and very friendly…
Great communication and very friendly and professional.
Dear EmmaWe very much appreciate the review, thank you for taking the time to leave us one.Kindest regardsPeter Lane and Partners
5/5
TrustpilotFriendly & helpful
Peter Lane were very friendly and helpful along the process of our purchase. When we needed their support, they were responsive and proactive. I would use them again and recommend to others.
Dear Kirsten,Thank you very much for leaving us such a positive review.It was a pleasure working with you and we wish you all the best settling into your new home.Kind regardsPeter Lane and Partners
3/5
TrustpilotA strange experience selling my…
A strange experience selling my property with Peter Lane. Despite a handful of viewings and a successful sale, feedback from viewings was poor unless an offer transpired and worse still, the office staff made a series of assumptions on an acceptable sales price without consulting me first, based on a previous offer.I’ve bought and sold ten properties in my life, this was easily the poorest experience. It took six months for PL to commission floor plans and put the property in their window and when this was done, I had an influx of viewers and it sold quickly. Meanwhile I watched viewers and sales come and go on weaker adjacent properties advertised elsewhere.I accepted an offer which a few days later was withdrawn. Peter Lane then advised the next party what I would accept. However, meanwhile, two adjacent properties had gone up for sale at a higher price, my property being the better quality and position; could have fetched a higher price.To summarise, timely feedback is the main issue. Making assumptions without consulting being the other.My property was a low priced holiday home. The whole experience made me feel cheap.Thanks Peter Lane for finding a buyer. However, as an agent, you have either got complacent or have lots to learn about customer service.
Dear Mike,Thank you for taking the time to tell us about your experience with us, it is with regret that you were not satisfied with our performance.We will be sure to take on board your suggestions on ways to improve.We remain pleased to have found you a buyer and wish you all the best for the future.Kind regardsPeter Lane and Partners
5/5
TrustpilotExcellent service
Excellent service all the way through the process. A very thoughtful and personal approach throughout, especially from Cath. All queries answered quickly which showed good knowledge of the property and surrounding area. An excellent model of how to sell a house, well done!
Thank you for your comments, which are very much appreciated; Cath loves her job and it shows!
4/5
TrustpilotKept me informed as anything happened
Kept me informed as anything happened, smooth working throughout the office.
Dear John,We very much appreciate the review, thank you for taking the time to leave us one.Kindest regardsPeter Lane and Partners
5/5
TrustpilotThe staff at Peter Lane have been so so…
The staff at Peter Lane have been so so supportive & have helped us through what has been a very difficult time. A big thank you to you all, we definitely can't speak too highly of you!Best regards Carol & Paul
Dear Carol and Paul,Thank you for taking the time to tell us about your experience with us, we are very pleased it was so positive.It was a pleasure working with you and we wish you all the best for the future.Kind regardsPeter Lane and Partners
5/5
TrustpilotThe staff at Peter Lane have provided…
The staff at Peter Lane have provided exceptional help and service in dealing withe the disposal of 2 assets. They are always professional, communicative, and cheerful in their dealings with clients. My positive experience withe the 1st property led me to ask them to deal withe 2nd. I have found them to be trustworthy and have high levels of integrity. Lovely company to work with.
Dear Ms Robinson-Judd,Thank you very much for taking the time to leave us such a lovely review.We are very happy to have had the opportunity to work with you on both your properties.Thank you again.Kind regardsPeter Lane and Partners
5/5
TrustpilotThe Huntingdon office of Peter Lane…
The Huntingdon office of Peter Lane sold my house. They were very professional and I would have no hesitation in recommending them.
Thank you very much.
5/5
TrustpilotVery professional, knowledgeable & friendly service
I really appreciate the level of communication and detailed information I've been provided at every stage of the process. In particular, Tracy Sullivan & Matt Ashman have been very responsive, clear & honest. Having been abroad throughout the whole process, I can attest to the relative ease with which the deal was concluded. Tracy has also been very supportive when liaising with the solicitor and the buyers to streamline communication back & forth and help push matters when things slowed down. All in all, I'm very pleased with Peter & Lane's service and would certainly attest to their professionalism and knowledgeability.
Thank you very much for your feedback.
5/5
TrustpilotVery helpful and prompt in responding
Very polite and friendly staff always very helpful and prompt in getting back to any enquiries. A pleasure to work with!
Dear Stephen.Thank you very much for taking the time to leave us a review. It is always a pleasure to hear when clients have enjoyed working with us.Wishing you all the best in your new home.Kind regardsPeter Lane and Partners
5/5
TrustpilotThank you Peter Lane
Many thanks to all the team especially Matt and Tracy at Peter Lane. Our sale was a bit complicated, but it was dealt with professionally and we could not have asked for any better service from the team. We were regularly updated with the progress with a friendly and knowledgeable approach. We would highly recommend Peter Lane and Partners for their high quality service.Many thanks Shaun and Gail
Dear Shaun and Gail,It is a pleasure to read such a wonderful review, we really appreciate you taking the time.It was a joy to be able to help you with the purchase of your new property and it's great to hear that we were able to provide an excellent service for you.Wishing you many happy years in your new home.Kind regardsPeter Lane and Partners
4/5
TrustpilotHonest, informative and friendly
We were very impressed with the service, they were always very friendly, informative, honest and helpful.We had a few problems with communication a couple of times but other than we were very pleased with the level of service especially when our chain broke on the sale they were very understanding and gave us regular updates but eventually our sale went through and we were very happy with the result.
Dear Katy,Thank you for taking the time to leave us a review.It is always a pleasure to help our clients, particularly when faced with challenges along the way. Wishing you every happiness in your new home.Many thanksPeter Lane and Partners
5/5
TrustpilotSuper helpful from start to finish
Super helpful from start to finish. I struggled a bit with communication from my solicitor, but the agency did all the chasing on my behalf and kept me updated throughout. I have nothing negative to say whatsoever.
Dear Ryan,We appreciate you taking the time to leave us a review.It was a pleasure to be able to assist you with your move. Whilst we hope that all sales/purchases run smoothly with solicitors it is wonderful that we were able to assist with the communication.Wishing you all the best.Peter Lane and Partners
5/5
TrustpilotGreat Service!
I dealt with Tracy who was very helpful and assisted a complicated transaction from start to finish.Thanks again for your help!
Dear Adam,Thank you for your review, we appreciate you taking the time.Wishing you many happy years to come in your new home.Kind regardsPeter Lane and Partners
5/5
TrustpilotAmazing from start to finish
Amazing from start to finish. From the first viewing to the move in Peter Lane were outstanding! Considering my husband and I were first time buyers they managed to find us our dream home! So happy!! We were kept in the loop as the process developed and had all the information we asked for pretty much instantly.
Dear Rob,Thank you so much for taking the time to write us a review.We are so happy you managed to find your dream home and we hope you will be happy there for many years to come.Wishing you all the best for the future.Peter Lane and Partners
5/5
TrustpilotCath Hoof was superb!
Cath Hoof, Jane and Paul at the Kimbolton office were absolutely outstanding during our sale. A highly personable and committed team. Cath in particular, went above and beyond arranging potential buyer appointments that resulted in 3 offers within the first week!She also took time to stay connected, offered recommendations for supporting removal of furniture, but was also a 'rock' during a very difficult personal time for me. I really can't thank the team enough for their excellence.
Dear Rachael,Thank you for taking the time to review your experience with us. We are delighted that you had such a good service from our Kimbolton office and your property had so much interest. It was a pleasure to help you with the sale.We wish you the very best in the future.Many thanksPeter Lane and Partners
5/5
Trustpilothouse sale
Cath and Jane were a delight to work with, courteous at all times. They kept me informed every step of the way, nothing was too much trouble
Dear Pauline,Thank you for your kind review. We are pleased to hear you enjoyed working with us.We wish you all the best for the future.Many thanksPeter Lane and Partners
5/5
TrustpilotPeter Lane have been incredible
We have bought and sold with Peter Lane since 1999 and specifically always worked with Colin along the way. We have bought and or sold 7 houses with Colin. His kind considerate and caring approach during the sale or purchase helped ease all our concerns. He simplified everything and shouldered the worry for us. I am still working with Colin now looking for our next home….Thanks Peter lane and Colin
Dear Graham,Thank you so much for taking the time to leave us a review.We are very pleased that you have continually used our services and hope you continue to do so for years to come.We hope to find you your new home very soon.Kind regardsPeterlane and Partners
5/5
TrustpilotExcellent services via Peterlane
Bought and sold via Peterlane. Excellent service from start to finish. They secured a buyer for our property very quickly and worked tirelessly to help us find a property to buy. Since then they have kept us up to date on progress frequently. If we ever need an estate agent in the future they will be our first thought.
Dear Max,Thank you so much for taking the time to provide your review of your experience with Peter Lane & Partners.It was an absolute pleasure to be able to help you in the sale and onward purchase of your homes. We wish you all the happiness in your new home and would be privileged to be able to help again in the future.With many thanksPeter Lane & Partners
5/5
TrustpilotSuperb service
Colin, Tracey and everyone at Peter Lane have been so helpful during a rather difficult, extended process - which was no fault of the agent I must underline. I have used Peter Lane before and would highly recommend them.
Dear CarlThank you very much for providing such a wonderful review of your experience with Peter Lane & Partners.Whilst we hope every sale and purchase runs smoothly and without challenges, on occasion hurdles are encountered and we were privileged to have been able to support and guide you through this process.With many thanksPeter Lane & Partners
5/5
TrustpilotTop Quality sales
Top quality professional service from the team at Peter Lane.The sales process was handled very quickly and meticulously, with very high standard (much more so than other agents we’d spoken to). This resulted in multiple viewings, with notice and feedback, and a quick sale within a short space of hitting the market.After-sales was also handled seamlessly, with regular communication updates on the process.A huge amount of thanks to all involved!
Dear SteveWe're so pleased to read your review of your experience with Peter Lane & Partners, thank you.It was a joy to be able to help you with the sale of your property and it's great to hear that we were able to provide an excellent service for you.With many thanksPeter Lane & Partners
5/5
TrustpilotFirst time buyer - good experience!
As a first time buyer I had a good experience with Peter Lane. They are always available to call and have prompt replies via email too. They were very kind with me and answered all my questions, no matter how basic they were!!
Thank you for your lovely review of your experience with Peter Lane & Partners.It was our pleasure to be able to help you with your first home purchase. It's such an exciting time and we are delighted we could be on the journey with you.Wishing you every happiness in your new home,Peter Lane & Partners
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St. Neots has the most, with 439 reviews rated 4.8 out of 5, followed by Kimbolton with 322.
Yes. In The Trusted Agent 2026 awards, St. Neots won Trusted Agent.
