Trusted Agent profile
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★★★★★
692 reviews across 4 offices and 3 platforms
Park & Bailey has four offices, in Coulsdon, Caterham on the Hill and Woldingham (two offices). Together they have 692 reviews on three platforms, rated 4.9 out of 5 overall.
686
Reviews on Google
All 4 offices
1
Reviews on Facebook
All 4 offices
5
Reviews on Trustpilot
All 4 offices
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Park & Bailey's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Park & Bailey, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery professional and friendly in all interactions. Quite quick and on the ball with following up on the viewing etc.
Hello Kateryna, thank you for the 5-star review. We'll pass your kind comments over to the Coulsdon team.
5/5
GoogleExceptional service! Park & Bailey have been fantastic throughout our buying process - always incredibly helpful, supportive and professional! Highly recommended.
Hello Tim, thank you for taking the time to leave a review. We appreciate you sharing your exceptional buying experience. Great to see you would highly recommend us. We'll pass your feedback over to the Coulsdon team.
4/5
GoogleGrainne was friendly and she was prompt. Nice to talk to
Hello Cnott, thanks for the 5-star review. We'll pass your feedback over to Grainne and the Coulsdon team.
5/5
GoogleSince the first viewing the staff at the Coulsdon office were fantastic. Very informative and had a good knowledge of the area. The process of making and offer and having it accepted was professional and speedy.
Hello Emma, thank you for taking the time to leave a review. We're delighted to hear you had a positive experience. We'll be sure to pass your kind words on to the Coulsdon team.
5/5
GoogleThe progression team at Park and Bailey were outstanding. Sue kept me at ease throughout the purchase process, providing regular updates and diligently chasing after various parties. I truly appreciate Park and Bailey’s efforts.
Hello George, thank you for taking the time to leave a review. We're delighted to hear you had a positive buying experience. We'll be sure to pass your kind words on to Sue and the Caterham Hill team.
5/5
GoogleGrainne took us to two properties on Tuesday. She was very knowledgeable and professional. Also very easy to get on with. We enjoyed the latest experience of Park and Bailey who helped us buy our first house in Caterham in 1976. Peter Wright, Barham, Kent.
Hello Peter, thanks for the 5-star review. It's great to hear about your positive experience. We'll pass your comments over to Grainne and the Coulsdon team.
5/5
GoogleRuby was professional and personable and provided great service in our search for the right home; keeping us up to speed all the way, and being knowledgable on the property and the local area
Hello Alexander, we appreciate the review. Thank you for sharing your positive buying experience. We'll pass your kind words over to Ruby and the rest of the Coulsdon team.
5/5
GoogleSuch a positive experience with Park & Bailey buying our first home. Throughout the process communication was forever consistent, friendly and helpful. Thank you to everyone, and a special thanks to Mark and Alice!
Hello Chloe, thank you for taking the time to leave a review. We appreciate you sharing your positive experience. We hope you enjoy your first home. We'll pass your kind words over to Mark, Alice and the Caterham Hill team.
5/5
GooglePark and Bailey in Coulsdon have been very easy and efficient to deal with. The staff in the office are professional and someone always answers the phone. The use of an app to schedule viewings is particularly useful. The staff who attend viewings are very friendly and approachable - Drew and Ruby in particular were lovely. A very good experience overall.
Hello Alice, thanks for taking the time to leave a review. We appreciate you sharing your positive experience. We'll pass your kind words over to Drew, Ruby and the Coulsdon team.
5/5
GoogleRating only, no written review.
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleRating only, no written review.
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleOutstanding service , outstanding staff. Highly recommend miller Metcalf in bury . Chloe, Abbi , Rox and the team you have been brilliant!!! Thank you Dean
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleReally positive experience buying our new home with Park & Bailey. They were accommodating with our requests during purchase, and both the sales and progressions team were approachable and supportive during what is often a stressful process. We'd definitely use Park & Bailey Caterham in future if we thought about selling again.
Hello, we appreciate the review. Great to hear of your positive buying experience. We wish you all the best in your new home. We'll pass your feedback over to the Caterham Hill team.
5/5
GoogleWe had a very challenging process but with the fantastic support of Ruby Moss, Rebecca and Grainne we have ended up with the house of our dreams and couldn’t be happier.
Hello Petekwondo, thanks for the 5-star review. Great to hear of your positive experience. We'll pass your comments over to Ruby, Rebecca, Grainne and the Coulsdon team.
5/5
GoogleI've come across many estate agents and Park and Bailey have genuinely been one of the best. We both sold and bought through them and they were great throughout making a stressful process as smooth as possible. They have a dedicated completion team which is a USP
Hello Jim, we appreciate the 5-star review. Thanks for sharing your positive experience. We'll pass your comments over to the Coulsdon team.
5/5
GoogleBought and sold via Park and Bailey - a really smooth process. We had a buyer pull out but Park and Bailey kept the chain going. Super communicative and overall a pleasant experience!
Hello C H, we appreciate you taking the time to leave a review. Thank you for sharing your positive experience. We'll pass your feedback over to the Coulsdon team.
4/5
GoogleEasy to reach and kept us updated! Thank you.
Hello Zarah, thanks for the review. We'll pass your rating and feedback over to the Coulsdon team.
5/5
GoogleGrainne was really helpful during our house search. She listened to our criteria and didn't send us listings for unsuitable or unaffordable houses (like some other agents). She always followed up after viewings, was quick to bring new, suitable properties to our attention, and was available and communicative throughout the process.
Hello Oliver, thanks for the review. we appreciate you sharing your positive experience. We'll pass your comments over to Grainne and the rest of the Coulsdon team.
5/5
GoogleWe are absolutely delighted to have worked with Park & Bailey throughout the purchase of our new home. The communication was brilliant and extremely efficient. Sue and Damien made the whole process run very smoothly and one their best for us. Thanks again.
Hello Aisling, thanks for leaving a review. We hope you are loving your new home. We'll pass your kind words over to Sue, Damien and the rest of the Coulsdon team.
5/5
GoogleGreat to deal with, would recommend!
Hello Rich, thanks for the review. Great to hear you would recommend us. We'll pass your kind comments over to the Coulsdon team.
5/5
GoogleRating only, no written review.
Hello George, thanks for the 5-star review. We will pass this to the Coulsdon team.
4/5
GoogleWe had a good experience selling our house with this office of Park & Bailey. The advice and guidance given was sound and we were given regular updates via the app, text and emails. The process went without a hitch.
Hello Gillie, thanks for the review. We'll pass your kind words over to the Coulsdon team.
5/5
GooglePark and Bailey found us buyers for the property we were selling very quickly and helped push to get contracts exchanged and completed quickly. Great job, Hadley, Rebecca, and Sue.
Hello Neil, we appreciate the review. Great to hear of your experience when selling through us. We'll pass your kind comments to Hadley, Rebecca, Sue and the rest of the Coulsdon team.
5/5
GoogleThe Park and Bailey team were friendly and helpful throughout our purchase with them. Grainne was knowledgeable and approachable at the start of the sale and Sue was diligent and proactive in ensuring everything went though, despite some significant complexities.
Hello Ben, thanks for the review. We'll pass your kind comments over to Grainne, Sue and the Coulsdon team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Coulsdon has the most, with 435 reviews rated 4.9 out of 5, followed by Caterham on the Hill with 252.
The four Park & Bailey offices, by town:
Yes. In The Trusted Agent 2026 awards, Coulsdon won Platinum and Caterham on the Hill won Gold.
