Trusted Agent profile
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★★★★★
692 reviews across 4 offices and 3 platforms
Park & Bailey has four offices, in Coulsdon, Caterham on the Hill and Woldingham (two offices). Together they have 692 reviews on three platforms, rated 4.9 out of 5 overall.
686
Reviews on Google
All 4 offices
1
Reviews on Facebook
All 4 offices
5
Reviews on Trustpilot
All 4 offices
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Park & Bailey's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Park & Bailey, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleP&B have been really helpful and accommodating helping us find our dream home. Luke organised a couple of viewings and Ruby showed us around. Big thanks to Ruby who had all the answers to our many questions and was very helpful explaining everything to us.
Hello Alex, thanks for taking the time to leave a review. Great to hear of your positive buying experience. We will pass your feedback over to Luke, Ruby and the Coulsdon team.
5/5
GoogleFantastic customer service from all the team at the Caterham branch. Communication throughout was excellent and Sue the dedicated Sales Progressor worked tirelessly to get the long chain moving during sticky moments. I can’t than you enough! A
Hello Alicja, thanks for the review. We appreciate you sharing your positive experience. We'll pass your feedback over to Sue and the Caterham Hill team.
5/5
GoogleRuby was really lovely and very patient in showing me the property. I never felt rushed or pressured, and she genuinely took my requirements into account rather than just trying to sell. It was a really positive experience.
Hello, thanks for taking the time to leave a review. We will pass your feedback over to Ruby and the rest of the Coulsdon team.
5/5
GoogleI have been dealing with Ruby at the Coulsdon office, she has been amazing. Everything has run smoothly due to her professionalism. She is also very helpful and friendly and always makes time to answer any queries I may have. For these reasons I'd be happy to recommend her.
Hello Carol, thank you for the 5-star review. Great to hear of your positive experience and that you would recommend us. We will pass your comments over to Ruby and the Coulsdon team.
1/5
GoogleReally disappointed with the services from Park and Bailey. Poor management and lots of half truths.
Hello Pete, thank you for your review. It is crucial for us to maintain transparency and efficient management. Your feedback is invaluable, and we are committed to addressing these concerns. Please contact us directly on 020 8763 8060 or … More
5/5
GoogleRuby was very helpful and efficient in arranging our viewings. She is also very bright and friendly in person and didn't rush us as we looked around. She answered all of our questions easily and obviously knew a lot about the local area.
Hello Laura, thanks for taking the time to leave a review. We will pass your feedback over to Ruby and the Coulsdon team.
5/5
GoogleThank you to Park and Bailey for selling our house in Coulsdon. A special thank you to Ruby who worked hard on promoting our home and finding us the perfect buyers.
Hello Andrea, thank you for the 5-star review. Great to hear of your positive selling experience. We will pass your comments over to Ruby and the Coulsdon team.
5/5
GoogleI met Ruby when she showed me round my dream property. She was friendly, polite, punctual and informative. Our communications since have been efficient, clear and fun! A pleasure to deal with. An asset you the company :-)
Hello Elaine, we appreciate you leaving a review. Great to hear of your positive viewing experience. We will pass your kind words over to Ruby and the Coulsdon team.
5/5
GoogleOverall very happy with the service of Park and Bailey Coulsdon. Hadley, Ruby and Sue managed the sale of our house efficiently and professionally - many thanks!
Hello Al, we appreciate the 5-star review. Thanks for sharing your positive selling experience. We will pass your kind words over to Hadley, Ruby, Sue and the Coulsdon team.
5/5
GoogleWould recommend for anyone selling in the coulsdon area.
Hello Will, thanks for the 5-star review. Great to see that you would recommend us. We will pass this over to the Coulsdon team.
5/5
GoogleWe are so grateful to Ruby Moss at Park & Bailey for her exceptional support throughout the sale of our home. After a disappointing experience with other estate agents, Ruby brought a sense of calm, clarity, and professionalism that was deeply reassuring. She handled the entire process with care and attention, guiding us through a smooth and thoughtful transition. Her communication was always timely, her advice considered, and her dedication evident from start to finish. We truly felt looked after and confident in her hands. Thank you, Ruby, for making a potentially stressful time feel manageable and even hopeful. We would not hesitate to recommend you to others looking for an honest and reliable agent.
Hello Ophelia, thanks for taking the time to leave a review. We appreciate you sharing your positive selling experience. We are pleased to see you'd recommend us. We will pass your comments over to Ruby and the Coulsdon team.
5/5
GoogleRating only, no written review.
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleRuby and the team were very professional. The house sold quickly with a selling price higher than I could have imagined. Thank you team.
Hello Julian, we appreciate the 5-star review. Thanks for sharing your positive selling experience. We will pass your kind words over to Ruby and the Coulsdon team.
5/5
GoogleMark has been fantastic throughout the process.
Hello Brenda, thanks for the review. We'll pass your feedback over to Mark and the Caterham Hill team.
5/5
GoogleExcellent service from first contact advice about the market, house presentation and sale timescales; followed by agent led viewings; and through exchange and completion stages. The whole team were helpful and friendly, always willing to advise and take quick actions if needed.
Hello David, thanks for taking the time to leave a review. We appreciate you sharing your positive experience. We will pass your comments over to the Coulsdon team.
5/5
GoogleHavent managed to find our dream property with Park and Bailey yet. However Jessica is very good at reccomending properties and being in steady communication with me. Was very informative at a viewing we attended. Hoping to find our dream property with them soon!
Hello Hannah, we appreciate you leaving a review. Great to hear of your positive experience. We'll pass your comments over to Jessica and the Caterham Hill team.
5/5
GoogleVery good service throughout from every member of staff who we've been in contact with namely Ruby, Sue, Ellie and finally Luke. Smooth purchase process, no complaints.
Hello Shaun, thank you for leaving a 5-star review. We appreciate you sharing your positive experience. We will pass your kind words over to Ruby, Sue, Ellie, Luke and the rest of the Coulsdon team.
5/5
GooglePark and Bailey sold our house for us before it went to market which was exceptional. The sales progression was super efficient and communication excellent. I would recommend them far above other local estate agents whom I’ve experienced in the past.
Hello Julie, thank you for taking the time to leave a review. We appreciate you sharing your positive experience. Great to see you would recommend us too. We'll pass your kind words over to the Caterham Hill team.
5/5
GoogleMark and the team at Park & Bailey did a great job keeping me informed as a buyer throughout the process. Very responsive and helpful all the way to completion. I would gladly use their services again.
Hello Kevin, we appreciate the review. Thank you for sharing your positive buying experience. We'll pass your comments over to Mark and the rest of the Caterham Hill team.
5/5
GoogleLuke was great at helping me vist a house multiple time. He was very understanding from my point of view and help both parties meet an agreement
Hello Sahil, we appreciate the 5-star review. Thanks for sharing your positive experience. We will pass your comments over to Luke and the Coulsdon team.
5/5
GooglePark and Bailey in Coulsdon have been very easy and efficient to deal with. The staff in the office are professional and someone always answers the phone. The use of an app to schedule viewings is particularly useful. The staff who attend …
Hello Alice, thanks for taking the time to leave a review. We appreciate you sharing your positive experience. We'll pass your kind words over to Drew, Ruby and the Coulsdon team.
5/5
GoogleLuke, Ruby and the entire P&B team have been fantastic. Right from listing the house to lining up viewings and conducting them professionally has meant that we have been able to secure a buyer for our house through the hard work of the team. Would recommend them for anyone looking to buy or sell in the area.
Hello Mohit, thanks for the 5-star review. Great to hear of your positive selling experience and that you would recommend us too. We will pass your feedback over to Luke, Ruby and the rest of the Coulsdon team.
5/5
GoogleOutstanding and prompt service from the entire team, especially Luke, who went above and beyond to help us find our dream home. Make sure you check them out before anyone else. Fantastic
Hello Nithiya, we appreciate you leaving us a review. Great to hear of your positive purchasing experience. We will pass your feedback over to Luke and the Coulsdon team.
5/5
GoogleExtremely helpful and great communication
Hello Sarah, thank you for your 5-star feedback and comments. We'll pass these to the Coulsdon team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Coulsdon has the most, with 435 reviews rated 4.9 out of 5, followed by Caterham on the Hill with 252.
The four Park & Bailey offices, by town:
Yes. In The Trusted Agent 2026 awards, Coulsdon won Platinum and Caterham on the Hill won Gold.
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