Trusted Agent profile
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★★★★★
692 reviews across 4 offices and 3 platforms
Park & Bailey has four offices, in Coulsdon, Caterham on the Hill and Woldingham (two offices). Together they have 692 reviews on three platforms, rated 4.9 out of 5 overall.
686
Reviews on Google
All 4 offices
1
Reviews on Facebook
All 4 offices
5
Reviews on Trustpilot
All 4 offices
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Park & Bailey's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Park & Bailey, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe whole team at Park and Bailey were so helpful and professional with everything. Any questions I had were always answered straight away and they went over and beyond to ensure customer satisfaction. 100% would recommend this estate agent to anyone looking to buy/sell a property. One of the good guys!!!!!
Hello Graham, thanks for leaving a review. Great to hear you would 100% recommend us. We'll share your comments with the Caterham Hill team.
5/5
GoogleExtremely helpful and seemless service our contact Luke has been amazing and always has kept me updated with the whole process.
Hello Chirag, thanks for the 5-star review. We'll share your kind comments with Like and the rest of the Caterham Hill team.
5/5
GoogleVery helpful team Luke has been amazing at every point during our new home journey would highly recommend luke and the team at Park and Bailey.
Hello Apeksha, thanks for taking the time to leave a review. Great to hear you would highly recommend us. We'll share your comments with Like and the Caterham Hill team.
5/5
GoogleI had the pleasure of speaking with Luke who was very professional and knowledgeable about the areas he covered. Although we didn't buy a property through Luke I would highly recommend him and Park and Bailey Caterham Office, thank you so much Luke.
Hello Tania, we appreciate the review. Thanks for sharing your experience and great to hear you would highly recommend us. We'll share your kind words with Like and the Caterham Hill team.
5/5
GoogleWe recently purchased a home through Park and Bailey. Luke who was our point of contact was very professional, friendly and approachable from start to finish. Following our offer being accepted we worked with Sue who was so helpful and supportive in getting the sale over the line. Thanks team ⭐️
Hello Megan, thanks for taking the time to leave a review. Great to hear of your positive experience. We hope you are enjoying your new home. We'll share your kind comments with Luke, Sue and the Caterham Hill team.
5/5
GoogleGreat experience with Park and Bailey. Our sale went through quickly and Damien (progressions) was highly efficient. Would recommend.
Hello Tracy, thanks for leaving a review. Great to hear you would recommend our services. We'll share your comments with Damien and the rest of the Caterham Hill team.
5/5
GoogleWe have been really pleased with the service of Park & Bailey, Caterham throughout the sale of our house. Special thanks to Luke, Chris and Damien for their patience and guidance. Would happily recommend.
Hello Kelly, we appreciate you leaving a review. Great to hear you'd recommend us. We'll pass your kind comments over to Luke, Chris, Damien and the Caterham Hill team.
5/5
GoogleThank you :-) The whole team has been amazing at helping us find our next home, Rebecca, Ruby and Grainne have shown us all of the properties we have been interested in, answered our numerous questions and always been there for us. Thank you so much.
Hello Sarah, thanks for the review. We hope you are enjoying your new home. We'll share your kind words with Rebecca, Ruby and Grainne and the Coulsdon team.
5/5
GoogleBecca was very helpful and proactive by helping with my search and helping advise realistic financial obligations / expectations. Very grateful for her help she is an absolute pleasure! Thank you again
Hello Victoria, thanks for the review. Great to hear of your positive experience. We'll share your comments with Becca and the rest of the Coulsdon team.
4/5
GoogleGood service and very proactive in communicating with us throughout the process.
Hello James, thanks for taking the time to leave a review. We'll share your kind words with the Coulsdon team.
5/5
GooglePark and Bailey made the process very easy. The whole team were excellent to deal with especially Sue who helped us with every stage. Would recommend
Hello Ed, we appreciate the review. Thank you for the positive feedback and great to see you would recommend us. We'll pass your comments over to Sue and the Coulsdon team.
5/5
GoogleRuby was professional and knowledgeable. We have seen her for two properties one in coulsdon last year and another in purley recently.
Hello, we appreciate you leaving a review. Thank you for your positive feedback, we'll pass your comments over to Ruby and the Caterham Hill team.
5/5
GoogleRebecca and the team were great from start to finish in the process of my sale! Always attentive and professional. Viewings were always organised well. Communication was great with no phone calls or emails ever left unanswered! Thank you!
Hello Hayley, thank you for taking the time to leave a review. We appreciate your kind words, we'll be sure to pass these over to the Caterham Hill team.
5/5
GoogleRating only, no written review.
Hello Thomas, thank you for the 5-star review. We'll pass your rating over to the Coulsdon team.
5/5
GoogleRuby and Alice were excellent, the transaction ran relatively smoothly and Park & Bailey were responsive and helpful generally. Very happy with the service, many thanks to the team.
Hello Gabriel, thanks for leaving a review. Great to hear of your positive experience. We'll pass your kind words over to the Coulsdon team.
5/5
GoogleWe have had a really positive experience finding our first home with Park & Bailey. Luke has been very responsive and helpful throughout the process so far, and if ever he is unavailable then the rest of the team are more than happy to help! We would definitely recommend Park & Bailey and Luke to anyone looking for a new home.
Hello Annabelle, thanks for leaving a review. Great to hear you would recommend us. We'll pass your kind words over to Luke and the rest of the Caterham Hill team.
3/5
GoogleWe recently purchased a house using the Park & Bailey Caterham branch. Lynne was fantastic and very enthusiastic showing us round the property answering any questions we had. Its just a shame the rest of our expereince with P&B wasnt as great.
Hello Andi, thank you for the review. Great to hear of your experience when viewing a property. We'll pass your comments over to Lynne and the rest of the Caterham Hill team.
5/5
GoogleRuby was excellent at finding appropriate properties for us. She's quick and efficient. Would recommend.
Hello Madi, thanks for the review. Great to hear you would recommend use. We'll pass your kind words onto Ruby and the rest of the Coulsdon team.
5/5
GoogleThank you so much to Park and Bailey for an excellent experience moving home! All staff are so warm and friendly and always eager to help. They are an extremely conscientious team and we are very grateful for all their efforts. Thank you very much to you all at Park & Bailey!
Hello Nathalie, thank your for taking the time to leave a review. Great to hear of your positive experience. We'll pass your kind comments onto the Coulsdon team.
5/5
GoogleEveryone we've dealt with at Park and Bailey during our house purchase journey has been lovely and very helpful, every step of the way! We're first time buyers in the UK so had lots of questions about the process but everything ran super smoothly and we're excited to be getting the keys to our new home today!
Hello Rhiannon, we appreciate your review. Thank you for sharing your positive experience. Enjoy your new home. We'll pass your comments over to the Coulsdon team.
5/5
GoogleRuby and Rebecca were extremely helpful in taking us for a viewing! :)
Hello Jihye, we appreciate the 5-star review. We'll pass your comments to Rebecca the Coulsdon team.
5/5
GoogleReally great experience. They sold the house before it went up on Rightmove and were fantastic at keeping us informed on the chain progression. They really couldn’t have done anything more. Highly recommend!
Hello, we appreciate the review. Great to hear of your experience and that you would highly recommend us. We'll pass your comments over to the Caterham Hill team.
5/5
GoogleWe recently sold through Park & Bailey and the service was brilliant! They found us a buyer very quickly and kept us in the loop throughout the entire process! Thank you to Luke Burley for all your help with our move!
Hello Katie & Luke, we appreciate the review. Thanks for sharing your positive experience. We'll pass your comments onto Luke and the Caterham Hill team.
5/5
GoogleRuby was excellent at finding appropriate properties for us. She's quick and efficient. Would recommend.
Hello Madi, thanks for the review. Great to hear you would recommend use. We'll pass your kind words onto Ruby and the rest of the Coulsdon team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Coulsdon has the most, with 435 reviews rated 4.9 out of 5, followed by Caterham on the Hill with 252.
The four Park & Bailey offices, by town:
Yes. In The Trusted Agent 2026 awards, Coulsdon won Platinum and Caterham on the Hill won Gold.
Send Park & Bailey a message.
