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Park & Bailey estate agents in Coulsdon, Caterham on the Hill and Woldingham

4.9

★★★★★ Excellent

692 reviews across 4 offices and 3 platforms

Park & Bailey has four offices, in Coulsdon, Caterham on the Hill and Woldingham (two offices). Together they have 692 reviews on three platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

686

Reviews on Google

All 4 offices

Facebook logo

5.0 / 5

1

Reviews on Facebook

All 4 offices

Trustpilot logo

5

Reviews on Trustpilot

All 4 offices

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Our offices

Park & Bailey's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Park & Bailey, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Park & Bailey office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Thank you to everyone at Park and Bailey. We all know that the housing market is not easy at the moment and in our case one potential purchaser pulled out just as we were about to exchange. But Rebecca and the team introduced a new buyer to …

Philip · 4 October 2024 · Park & Bailey Coulsdon

Agent replied · 1 January 2024

Hello Philip, thanks for leaving us a review. We are pleased to hear you would happily recommend us and we hope you are enjoying your new home. We'll pass your kind comments over to Rebecca, Sue and the Coulsdon team

5/5

Google

We’ve had a fantastic experience with Park & Bailey on the purchase of our new home in Coulsdon and are now only a couple days away from completion. …

Sandy · 4 October 2024 · Park & Bailey Coulsdon

Agent replied · 1 January 2024

Hello Sandy, thanks for the review. We'll pass your kind comments over to Sue, Grainne, Melissa the rest of the Coulsdon team.

5/5

Google

I wanted to write a message of thanks to Becca, Melissa and the whole Sales Team at Park and Bailey who really looked after my house sale and onward move brilliantly. …

Fiona_coombe · 4 October 2024 · Park & Bailey Coulsdon

Agent replied · 27 August 2024

Hello Fiona, thanks for taking the time to leave a review. We'll pass your comments over to Becca, Melissa and the rest of the Coulsdon team.

5/5

Google

I had a great experience with Park and Bailey for the purchase of my first home. Becca and Sue were very professional, reliable and super helpful throughout the entire process. Special thank you to Sue who helped expedite things for a quick …

Hinal · 4 October 2024 · Park & Bailey Coulsdon

Agent replied · 26 November 2023

Hello Hinal, thanks for the review. We are happy to hear you had a great experience when purchasing your first home. We'll pass your comments over to Becca, Sue and the rest of the team.

5/5

Google

We had a great experience with the Park & Bailey team during the purchase of our first family home. They were not only helpful but also understanding of how stressful the home-buying process can be. We appreciated their excellent …

Theoni · 4 October 2024 · Park & Bailey Coulsdon

Agent replied · 26 November 2023

Hello Theoni, we appreciate you taking the time to leave us a review. We hope you enjoy your new home. We'll pass your kind comments over to Grainne, Melissa, Sue and the rest of the Coulsdon team

5/5

Google

From the initial pre-sale meeting through to our property exchange has been a great experience. The team at P&B are great to work with, and have really pushed the sale. They have been pro-active to help resolve some issues/concerns that …

Martin · 4 October 2024 · Park & Bailey Coulsdon

Agent replied · 13 September 2024

Hello Martin, thanks for the review. Great to hear about your positive experience and that you would recommend us. We'll pass your comments over to the Coulsdon team.

5/5

Google

Park and Bailey assisted us with finding our home and we’re so pleased with the service from start to finish! Very quick responses, easy to contact when required and they also helped to liaise with solicitors when we needed the process to …

Shivali · 4 October 2024 · Park & Bailey Coulsdon

Agent replied · 27 August 2024

Hello Shivali and Sinthu, thanks for the review. Great to her of your experience when buying with us. We'll pass your kind words over to Sue, Rebecca and the Coulsdon team.

5/5

Google

We sold out house through Park & Bailey because they are the largest agent in the area in terms of stock and their understanding of the local market. Rebecca was our POC, and she was wonderful in guiding us through the sales & marketing …

U · 4 October 2024 · Park & Bailey Coulsdon

Agent replied · 27 August 2024

Hello U P, thank you for leaving a review. Great to hear of your experience and that you would recommend our services. We'll pass your comments over to Rebecca, Sue and the rest of the Coulsdon team.

5/5

Google

Ruby Moss from Park and Bailey was fantastic during our property viewing. She was extremely knowledgeable, not only about the property itself but also about the surrounding area, which made us feel very comfortable and well-informed. Her …

Ray · 4 October 2024 · Park & Bailey Coulsdon

Agent replied · 30 September 2024

Hello Ray, we appreciate you leaving a review. We’re delighted to hear you would highly recommend us. We'll pass your kind words over to Ruby and the rest of the Coulsdon team.

5/5

Google

The service we experienced from Park & Bailey was very good. Hadley advised us initially and then Grainne and the sales team did a very good job of organising viewings. They were enthusiastic about the house (with potential buyers) and …

Nigel · 4 October 2024 · Park & Bailey Coulsdon

Agent replied · 27 September 2024

Hello Nigel, thanks so much for your kind review. We're thrilled to hear about your positive experience. We'll share your comments with Hadley, Grainne, Sue, Damien and the Coulsdon team.

5/5

Google

The team at Park & Bailey were excellent, in the words of my buyer "they were the best estate agents we've ever bought from". Mark and the team did an excellent job, Damien (progressions) was always available to discuss the latest of the sale too. Really impressed and would highly recommend.

Neill · 4 October 2024 · Park & Bailey Caterham

Agent replied · 8 October 2024

Hello Neill, thanks for taking the time to leave a review. Great to hear you'd highly recommend us. We'll share your kind comments with Mark, Damien and the Caterham Hill team.

1/5

Trustpilot

What a diva!

What a diva! F&C operate a franchised company and so you are at the mercy of independents but lured by fancy advertising and excessive costs. And therein lies the issue, if the going gets tough….. Clara worked hard, no doubt, but when the going got tough, in a hissy fit, she incorrectly accused me of withholding pertinent facts, and she privately contacted my solicitor, which I found incredible seeing as she had sold an appartment a few doors down the month before! Very disappointed. Not to be recommended.

Chris · 23 September 2024 · Park & Bailey Land & New Homes

5/5

Google

It was a pleasure dealing with Grainne and the team Sue was our Sale coordinator and she helped ensure it was as smooth a process as could be. Thank you again.

Ashers10 · 17 September 2024 · Park & Bailey Coulsdon

Agent replied · 20 September 2024

Thanks so much for your kind review. We're delighted to hear about your positive experience. We'll make sure to pass your lovely feedback on to Grainne, Sue and the rest of the Coulsdon team.

5/5

Google

We bought our first house through Park and Bailey and the experience we had with the sales co-ordinator, Sue, was fantastic. Our sale was delayed due to factors outside of our control, Sue was a huge support in moving the process forward. She was extremely dedicated, communicative and reliable and it was such a relief to know we had her there.

Meaghan · 19 August 2024 · Park & Bailey Caterham

Agent replied · 26 August 2024

Hello Meaghan, thanks for leaving us a review. Great to hear of your positive experience when buying your first home and congratulations. We'll pass your kind words over to Sue and the Caterham Hill team.

5/5

Google

We wanted to express our sincere gratitude for the exceptional service from the entire team at Park & Bailey. As a first-time buyers, the entire process seemed daunting initially, but we kept the trust in the whole process which yielded results at the end. Let me call out two specific individuals who made our bumpy ride smooth where possible by extending all their love and support. Grainne Lyas One of the lovely people I have met within Park & Bailey. You extended all the love and support during the initial days of negotiations by being transparent about what vendors expectations are in terms of the asking price etc. The professionalism which you have shown to us is highly appreciated. We have experienced elsewhere the estate agents think we are not the serious buyers and behave differently with us; however Grainne was an exception to it & we could sense she was respectful and trusted US. All i can say Grainne is that HUGE THANKS TO YOU and please continue do what you do - I am sure people will remember how you treated them 🙂 Sue Hodson I think Sue is a true asset to Park & Bailey. To be honest she took all the risk on her shoulder when our first mortgage was turned down by the lender (not our fault but the credit agency reported my partner name incorrectly). The days were stressful getting the name correction with credit agencies, speaking to the mortgage brokers, arranging the deposit amounts & co-ordinating with estate agents etc but Sue trusted us and gave us enough time to arrange the necessary paperwork etc.She went an extra mile to convince the vendors about the situation regarding the delay in the process which really helped us where we are today. Sue - please consider our sincere thanks YOU have positively impacted our lives. You have been very kind to us and I am sure you will impact many more lives at work good luck 🙂 TO the entire PARK & BAILEY team Thanks for making our first home purchase very special as we welcome our new BABY into the new house. YES it was a bumpy ride being the first time buyers many unknowns were thrown at us on our way however the entire process was handled with care and attention and someone was always there to handle any questions I had, promptly responding to calls and emails. A professional, knowledgeable and lovely team that I would highly recommend to anyone within my network. I will look forward to speaking to some of you again in the future. Hope you are happy for me to publish this feedback on the internet.

Anoop · 13 August 2024 · Park & Bailey Coulsdon

Agent replied · 27 August 2024

Hello Anoop, we appreciate you leaving a review. Great to hear of your positive experience as first-time buyers, we hope you are enjoying your new home. We'll pass your kind comments over to Grainne, Sue and the rest of the Coulsdon team.

5/5

Google

The whole process from enquiry to sell, marketing, selling, making an offer on my new property, the onwards process once I received an offer and moving to another property, was a team effort, everyone contributed along the way. I was …

Jane · 18 July 2024 · Park & Bailey Caterham

Agent replied · 26 August 2024

Hello Jane, thanks for taking the time to leave us a review. We'll pass your kind comments over to the Caterham Hill team.

5/5

Google

Our experience of buying through Park and Bailey has been absolutely brilliant, we were buying our first property and they were always happy to answer all my queries no matter how small. …

Ann · 18 July 2024 · Park & Bailey Caterham

Agent replied · 26 August 2024

Hello Ann, thanks for leaving us a review. We'll pass your kind comments over to Mark and the Caterham Hill team.

5/5

Google

Thank you all for helping us to sell our home, very professional but friendly too. Can't fault you at all, if we ever move again we'll definitely come back to you …

June · 18 July 2024 · Park & Bailey Caterham

Agent replied · 26 August 2024

Hello June & Dave, thanks for the review. Happy to hear of your positive experience when selling through us. We'll pass your kind comments over to the Caterham Hill team.

5/5

Google

I thought I’d take a little time to describe my experience with Park and Bailey because it was absolutely superb. I dreaded my fathers death and even less so selling our beloved family property. However, Luke and his team handled everything …

James · 18 July 2024 · Park & Bailey Caterham

Agent replied · 26 August 2024

Hello James, thanks for leaving us a review. We'll pass your kind comments over to Luke and the Caterham Hill team.

5/5

Google

We had a wonderful journey purchasing our house through Park and Baily. Melissa showed us the house twice and Rebecca got our offer accepted. Sue Hodson was brilliant during the process and these guys are well organised, have people in …

Harris · 18 July 2024 · Park & Bailey Caterham

Agent replied · 26 August 2024

Hello Harris, thanks for taking the time to leave a review. We're happy to hear you'd highly recommend us. We'll pass your kind comments over to Melissa, Rebecca, Sue and the rest of the Caterham Hill team.

5/5

Google

I can highly recommend Park and Bailey. Mark handled the sale of my house, and throughout the process was friendly, efficient and communicative. Once a sale had been agreed and I'd found another property, the Sales Progression team took …

Sally · 18 July 2024 · Park & Bailey Caterham

Agent replied · 26 August 2024

Hello Sally, we appreciate you taking the time to leave a review. We'll pass your kind comments over to Mark, Damien and the rest of the Caterham Hill team.

5/5

Google

Buying our first home with Park and Bailey was a wonderful experience. From our first viewing through to completion, the team have been friendly and reassuring talking us through each step of the process. There has been clear and timely communication throughout - we are delighted the purchase has gone through so quickly (3 months!). We would certainly recommend P&B to anyone looking for their next home. Thank you so much! Hannah and Andy

Hannah · 29 May 2024 · Park & Bailey Coulsdon

Agent replied · 27 August 2024

Hello Hannah and Andy, thanks for taking the time to leave a review. It's great to hear you'd recommend us. We'll pass your kind words over to the Coulsdon team.

5/5

Google

I bought a property through Park & Bailey- clear communication throughout and no issues. Thank you!

Charlotte · 10 April 2024 · Park & Bailey Coulsdon

Agent replied · 6 November 2024

Hello Charlotte, thanks for the review. We'll pass your kind comments over to the Coulsdon team.

5/5

Google

Park and Bailey have been great in helping us sell our property. They were hands on, professional, friendly and kept great communication with us. They supported us with the entire sale and made it as stress free as possible. Thank you so much to the team! Highly recommended!

Priti · 22 March 2024 · Park & Bailey Coulsdon

Agent replied · 22 March 2026

Hello Priti, we appreciate you taking the time to leave us a review. We'll pass your kind comments over to the Coulsdon team.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Park & Bailey

Which Park & Bailey office has the most reviews?

Coulsdon has the most, with 435 reviews rated 4.9 out of 5, followed by Caterham on the Hill with 252.

Where are the Park & Bailey offices?

The four Park & Bailey offices, by town:

Has Park & Bailey won any awards?

Yes. In The Trusted Agent 2026 awards, Coulsdon won Platinum and Caterham on the Hill won Gold.

Reviews may appear on more than one platform.

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