Trusted Agent profile
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★★★★★
692 reviews across 4 offices and 3 platforms
Park & Bailey has four offices, in Coulsdon, Caterham on the Hill and Woldingham (two offices). Together they have 692 reviews on three platforms, rated 4.9 out of 5 overall.
686
Reviews on Google
All 4 offices
1
Reviews on Facebook
All 4 offices
5
Reviews on Trustpilot
All 4 offices
Park & Bailey's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWonderful team at Park & Bailey who are always on the other end of the phone if you need them! We purchased a house from them and was supported every step of the way including after completion. Luke even dropped off some missing keys to us after work hours!
Hello Chrissie, thank you for leaving us a review. We'll pass your kind comments over to Luke and the rest of the Caterham Hill team.
5/5
GoogleMy partner and I have just purchased our first property together, the process has been extremely smooth with the assistance of Park and Bailey. Our agent Fionn kept us informed throughout the whole process and was extremely patient when we were searching for the right home. Quick turn around with all queries we had. Thankyou
Hello Abby, we appreciate you leaving us a review. We'll pass your kind comments over to Fionn and the rest of the Caterham Hill team.
5/5
GoogleThe team at Caterham were so supportive and always ready to deal with all our concerns we had. The process went so smoothly we did not feel the stress at all. Thank you Mark and Damien for the great support Merry Christmas !!
Hello Berlinda, thanks for taking the time to leave a review. We'll pass your kind comments over to Mark, Damien and the rest of the Caterham Hill team.
5/5
GoogleFive star service from the staff at Park and Bailey. They were very compassionate and sensitive with a difficult move of an elderly parent that had been in the house 58 years. The support and care they took when dealing with my elderly mother as well as myself was superb. They kept us updated and informed at every step that needed to be taken and I would highly recommend the team at the Caterham Branch
Hello Karen, thanks for leaving a review. Great to hear that you'd highly recommend us. We'll pass your kind comments over to the Caterham Hill team.
5/5
GoogleVery helpful and professional. Great staff. My sale and purchase process was extremely fraught at times but the team at Park and Bailey were incredibly Calm, supportive and encouraging. And professional of course. Huge shout out and thanks to Mark, Luke, Chris, Sue and Damien. Looking forward to my new home.
Hello, thanks for leaving a review. We hope you enjoy your new home. We'll pass your comments over to Mark, Luke, Chris, Sue, Damien and the Caterham Hill team.
1/5
GoogleOh my god, the attitude and arrogance my partner received from a “Becca” during an enquiry. Honestly shocking and unacceptable. This member of staff needs training.
Hello Lucca, as we are unable to link you as a customer from your username above and have no record on our system, it's difficult for us to be able to respond accurately, but of course, we are keen to speak with you to learn more. We'd be very grateful if you could please email us - coulsdon@parkandbailey.co.uk in order for us to respond. Thank you.
1/5
TrustpilotDisappointed
I have been pondering completing this review for several weeks and have now decided that I really ought to do so. We instructed your agent Pip Holden to sell our property for us in August 2023, I actually sought her out as we were very impressed with her professionalism when she showed us around another property previously. Let me say first of all that Pip is very personable and I persuaded my husband that we should use her services. I was aware that she was busy at the time and I actually asked her at the outset whether she was able to take on the sale of our property and she said that it was not a problem. We asked her if the property failed to sell within the first couple of weeks whether there were things she could do to promote the sale, other than just reducing the property price. She reassured us that she had plenty of actions which she could take and she would be in contact with us every two weeks to keep us updated. We are aware that the housing market around the area in which we live has slowed somewhat over the past few months. In the fourteen weeks our house was for sale with Fine and Country Pip did not initiate one telephone call to us. I phoned her four weeks in, as we were concerned that one family who viewed the property obviously did not have the means or intention to purchase the property and were just on 'a day out' (I discovered this after asking only a couple of questions). Pip returned my call and said that the office would make sure to 'vet' the potential buyers more thoroughly. This was the ONLY contact made by her. After this I was happy with the contact from the staff in the office as they rang me with any queries and potential viewings. We were hoping that the national coverage provided by Fine and Country would prove beneficial and that we would receive some queries from potential buyers from outside the Sheffield area, this unfortunately was not forthcoming. We took our property off the market as it did not sell and will be advertising it for sale again in Spring 2024, however it will not be with Fine and Country. We feel it is important that your potential customers are aware of the level of support provided by he sales agent before deciding to instruct Fine and Country. I am sure it is quite obvious how disappointed we are with the whole process and the time and money (£720 initial fee paid - although we were never provided with a breakdown of what this represents) which we feel has been wasted.
5/5
GoogleGreat customer service through, mainly from Mark and Damien - kept things moving, kept comms going and removed a whole load of the stress of getting to exchange. Highly recommend!
Hello Alex, thanks for leaving a review. We'll pass your comments over to Mark, Damien and the Caterham Hill team.
5/5
GooglePurchasing a home is no small feat, but it felt like a breeze with Park and Bailey Estate Agents. Their professionalism and dedication made the process smooth and efficient. A special shout-out to Sue, who meticulously informed us at every stage. Her dedication to progression made the journey predictable and comforting. Melissa and Becca were always friendly, approachable, and willing to help. Their unique blend of professional acumen and personal touch sets Park and Bailey apart. The unwavering dedication to client satisfaction, epitomised through the services of Sue, Melissa, and Becca, ensured the transaction was informed during these turbulent times. It wasn’t merely a transaction but a relationship built upon mutual respect and genuine care. In short, Park and Bailey we couldn’t have asked for a better team to guide us!
Hello Gurpreet, we appreciate you taking the time to leave us a review. We'll pass your kind comments over to Sue, Melissa, Becca and the rest of the Coulsdon team.
5/5
GoogleWe have recently purchased a house through Park and Bailey. We found their service to be of a very high standard from the start of the …
Hello, thank you for taking the time to leave a review. We'll pass your kind comments over to Becca and the Coulsdon team.
5/5
GoogleWe bought a house marketed by park & Bailey. We ended up looking for around 5 months before we eventually found our home. Park & Bailey were by far the most professional and helpful agents we viewed with (and we viewed about 25 properties …
Hello Rebecca, thanks for leaving us a review. We'll pass your kind comments over to the Coulsdon team.
5/5
GooglePark and Bailey has supported us throughout the sale of our property. We chose them based on their experience and knowledge of the area and local market and have been impressed since. Marketing and viewings of our property were well …
Hello Rachel, thanks for leaving a review. We'll pass your kind comments over to Melissa and the rest of the Coulsdon team.
5/5
GoogleI cannot thank the team at Park and Bailey enough for all of their help with my house sale and purchase. Due to interest rates rising in October we had many issues along the way but Rebecca, Grainne and Sue were so understanding and …
Hello Kelly, we appreciate you taking the time to leave us a review. We'll pass your kind comments over to Rebecca, Grainne, Sue and the rest of the Coulsdon team.
5/5
GoogleI highly recommend Park and Bailey, they are professional and contactable. The team are always available on the phone and will always contact you back…unlike some Estate Agents. The staff are friendly and helpful and understand the stresses …
Hello Annette, thanks for leaving us a review. We'll pass your kind comments over to the Coulsdon team.
5/5
GoogleWe have recently purchased a house through Park and Bailey. Excellent service and a great experience with the sales team at park & Bailey - especially Rebecca & Sue who were fab! …
Hello Kelly, thanks for leaving a review. We'll pass your kind comments over to Rebecca, Sue and the rest of the Coulsdon team.
5/5
GoogleWe were first time buyers and brought through Park and Bailey. They were extremely helpful throughout the whole process, guiding us through each step. Special mention to Melissa and Sue who made the process seamless and quick. From offer to …
Hello Jodie, thanks for the review. We'll pass your kind comments over to Melissa, Sue and the rest of the Coulsdon team.
5/5
GoogleI had a fantastic experience working with Park & Bailey for a recent property purchase. From the first viewing with Melissa Stokes, where she was extremely accommodating - even allowing us a last-minute second viewing over her lunchbreak. …
Hello Rob, thanks for taking the time to leave a review. We'll pass your kind comments over to Melissa, Sue and the rest of the team.
5/5
GooglePark & Bailey are worth every penny! As a seller, I came to them via a recommendation and my experience of their professionalism and hard work was consistent with that. All the P&B team are great but particularly Hadley, Becca, Sue and …
Hello Stuart, we appreciate you taking the time to leave us a review. We'll pass your kind comments over to Hadley, Becca, Sue, Grainne and the rest of the Coulsdon team.
5/5
GoogleFrom the very beginning Park & Bailey Coulsdon Branch showed enthusiastic professionalism. They were extremely helpful throughout our Sale offering us useful advice. They made it easy arranging the viewings around suitable times for us. …
Hello Jean, we appreciate you taking the time to leave us a review. We'll pass your kind comments over to Mellissa, Sue, and the rest of the team.
4/5
GoogleWe didn't end up buying through Park and Bailey, but none the less had great customer service while looking for a property. Melissa often our regular support on a Saturday viewing was honest and helpful every time, and the team back in the …
Hello Philippa we appreciate you taking the time to leave us a review. We'll pass your kind comments over to Melissa and the rest of the Coulsdon team.
5/5
GoogleAsk for Melissa! My first time buying a property and, in general, I've found estate agents …
Hello Julian, thank you for leaving us a review. We'll pass your kind comments over to Melissa and the rest of the team.
5/5
GoogleBecca & Team at Park and Bailey have been a delight to work with. Due to some unfortunate luck this is the second time we've been in the purchase process with them and we're so pleased to have completed finally! Becca was supportive …
Hello Will, thank you for leaving us a review. We'll pass your kind comments over to Becca and the rest of the Coulsdon team.
5/5
GoogleWe just exchanged on our new property within 7 weeks from offer being accepted and several parties in the chain (top of the chain was ready to go when we had the offer accepted) and I don't think this would have been possible without Park & …
Hello Annie, thanks for the review. We'll pass your kind comments over to Sue, Rebecca and the rest of the Coulsdon team.
5/5
GoogleGreat experience with Park & Bailey. From the moment we met Rebecca Walker at the property we knew it was for us. She was great, answer all the questions we had and made the whole experience enjoyable. Once our offer was accepted Sue took …
Hello Stuart, thank you for leaving us a review. We'll pass your kind comments over to Rebecca, Sue and the rest of the Coulsdon team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Park & Bailey, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Send Park & Bailey a message.
Coulsdon has the most, with 435 reviews rated 4.9 out of 5, followed by Caterham on the Hill with 252.
The four Park & Bailey offices, by town:
Yes. In The Trusted Agent 2026 awards, Coulsdon won Platinum and Caterham on the Hill won Gold.
