Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleThe renting process was fast and easy, Gemma was very professional, she clarified all our questions. I higly recommend Oyster Properties to anyone!
Suciu · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Dear Suciu Vlad,
We are incredibly grateful that you took the time out to leave us this positive review. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleSatisfied with the service given by Oyster Properties. Gemma Groogan especially is very helpful with all our queries during the referencing and move-in process. The girls at the call center are also quite polite everytime I call. Hema and Minal at the office are very friendly and helpful too. Thank you so much! Keep up the good work!
Anna · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Dear Anna De Guzman,
Thank you for taking the time to share your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleVery smooth experience moving into our new Flat. Gemma was a great help and went above and beyond to get us our missing postbox key. Would recommend Oyster and in particular Gemma!
Meghan · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Hi Meghan L. Fitzgerald
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with.Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma the estate agent, in charge of the flat we are currently renting, was extremely professional and so on the ball! She was speedy with responses and we never had to chase her up! Couldn't recommend her enough.
Daisy · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Dear Daisy Claisse,
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing customers like you. We're happy you're pleased with the results and that we were able to help. Thank you again for taking the time to share your experience with us. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI was looking for a cosy, comfortable place to make it a home. I walked in to Oyster Properties one day and didn't know what to expect. I had enquiries awaiting responses from the main stream estate agents. My enquiry was handled by Gemma who asked me few questions and was able to quickly pull up a property on her desktop and it ticked all my boxes. Gemma arranged the viewing very next day and I signed up to the property right away. Gemma , at times supported by her colleagues, was great getting me settled. Huge Thumbs Up from me.
KRUNAL · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Hi Krunal Patel,
Thank you for taking the time to review your experience with Oyster Properties. I am very pleased to hear that our staff made the transaction a pleasant one without any headaches. We do take pride in catering to our guests' needs the best way we can. Please don't hesitate to call us if there is anything we can help you with. Looking forward to seeing you again soon.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleEasy process and nice staff! Gemma was very professional and helpful since the moment we went to see our flat. Truly recommend Oyster properties.
Catarina · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Hi Catarina Lino,
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI had fantastic leasing experience with Oyster Properties. Gemma, my agent, did a great job - she was professional, very responsive and made the process very smooth. Thanks Gemma!
Timi · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Dear Timi Adelaja,
First, we hope you and your family are all well and safe. Thank you for leaving us a positive and detailed review. We are very pleased to hear that our staff provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma was an absolute pleasure to work with. I was in a bit of a state due to past horror experiences with other estate agents and cannot sing her praises enough. She was extremely patient even when I called her about 7 times in one day! I am over the moon with the flat and how quickly she processed all my references and will happily recommend Oyster properties and especially Gemma to all my family and friends.
Hala · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Dear Hala Arif,
We appreciate your positive feedback. We are very pleased to hear that our staff provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleAs my Property agent, Oyster Properties are very efficient and on point and in dealing with all my enquiries. The Team based in Stanmore are all fantastic, whilst setting up my property to let, my expectation were fulfilled in every aspect, the service levels, communication, interaction and the turnaround time was superb. They most definitely have the customer at the heart of everything they do.
Jay · 25 May 2020 · Oyster Properties Stanmore
Agent replied
Dear Jay Jagani,
We hope you are all well and safe. Thank you for spreading the words about us. We're so glad we were able to help you feel comfortable and help you with the process of letting your property. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI recently moved to UK and I came across the property offered by Oyster Properties for rent.
I dealt with Gemma (Estate Agent) and explain her my situation and she quickly processed all the paperwork required for apartment rent.
It was great pleasure to work with Gemma and would definitely recommend Gemma and Oyster properties to my friends.
Syed · 24 May 2020 · Oyster Properties Stanmore
Agent replied · 23 May 2024
Hi Syed Mustafa Ali Zaidi,
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleOyster properties has helped me a lot with finding perfect accomodation for me and my family. Also, they are providing prompt support in getting our initial maintenance specific issues sorted through their portal.
I would specifically like to mention the prompt support I have received from Gemma. She has helped at every stage of the finalization process, starting from referencing up to post shifting activities. She has listened to our queries multiple times patiently and has provided satisfactory responses.
Anchal · 24 May 2020 · Oyster Properties Stanmore
Agent replied · 23 May 2024
Hi Anchal Bhatnagar,
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleBeing this was my first time renting I can comfortably claim that my experience with oyster properties has been successful. Through their brilliant services I found a flat which is perfect for me and my little one. My letting agent was Gemma who was professional, friendly, efficient in communication and well mannered. Gemma went above and beyond for all my needs. I will defiantly be using oyster properties again.
Cheyne · 24 May 2020 · Oyster Properties Stanmore
Agent replied · 23 May 2024
Hi Cheyne Hammond,
Thank you for taking the time to share your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleFast service, great stuff, especially Gemma, she find us a very nice studio flat very fast. Good communication and very easy whit them. Gemma, our rental negotiator, was so helpful and very friendly. Always available to respond to our questions during our property search and the offer process. Highly recommended. Thank you Oyster PROPERTIES, THANK YOU GEMMA!
Silviu · 24 May 2020 · Oyster Properties Stanmore
Agent replied · 23 May 2024
Dear Silviu Alexandru Moldoveanu,
Thanks so much for your detailed and postive feebck. It was a pleasure serving you. We're happy that you're happy, and we are glad that we managed to provide you the service you are looking for. Thanks for placing your trust in us and your willingness to share. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 4/5
GoogleAll the staff at Oyster is really helpful. They helped us to find a flat which matched most of our requirements.
Thank You to all the staff at Oyster.
Kinny · 23 May 2020 · Oyster Properties Stanmore
Agent replied
Dear Kinny Vyas,
Thank you for taking the time to share your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 4/5
GoogleGemma was a senzational help with our moving process. We had millions of questions and she was extremely patient and receptive to most of them in prompt time. The property is stunning, we love it so far and it is extremely affordable for what it looks like. Their properties are safe, code locked and very modern, so even when your room is messy, it appears clean. The edgware area where they have multiple properties is a perfect location, with 7 and 10mins walk to jubilee and northern respectively and shops of any kind, a mall, pharmacies, banks, etc.
The one slight issue for not giving a 5 star was that we specifically asked for our room to be cleaned before we arrived. We are no close to clean-addicts but the professional cleaning that was done prior to us moving was more for the sake of doing it. There were many compartiments, table tops in the bathroom and corners of the room which had dust and had been ignored by the cleaner. With properties like this when the cleaner only comes to clean the room when someone moves in, the cleaner should do a spotless job, as she only has to come once. We had to reclean everything and that was a bit of a burden as we had not agreed on that. Just because a property is modern does not mean it's actually clean. Lastly, on the instructions sheets, it says that a cleaner comes every 2 weeks to clean the common area but nobody has come since a few months. If you advertise something, you should provide it as well.
Otherwise, even though a bit long process with paper work and this cleaning issue, everything else was fine and Oyster staff, especially Gemma, have been very helpful and would recommend to anyone.
Daria · 30 April 2020 · Oyster Properties Stanmore
Agent replied · 29 April 2024
Dear Daria Avram, Thanks so much for your thoughtful and detailed review. This is incredibly helpful. We are happy you're pleased with the results and we manage to find your a beautiful home. We apologize for the inconvenience we may have brought you about the cleaning agreement. We sent your feedback to out management team to look into. Thank you again for taking the time to share your experience with us. We're grateful for client like you. Best Regards, Oyster Properties Team
★★★★★ 5/5
GoogleReally good company when it comes to renting. I’ve had no problems with them as my Agents and they have always been very accommodating when I have reported any issues with the property.
Friendly and helpful and Sarju Shah the Manager has been really great at responding and assisting me to get things sorted when a problem has arisen.
Hayley · 30 April 2020 · Oyster Properties Arnos Grove
Agent replied
Hi Hayley Twinkle,
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleThank you so much, for your professional support and also for your seriousness you have shown to us!
We are very happy , because you found and you give for us this beautiful house!
I recommend this agency for everyone!
Umit was very promptly and also he explained very clear everything what will happened and also he was in touch with us all the time!
Thank you for everything!
Andreea · 30 April 2020 · Oyster Properties Arnos Grove
Agent replied
Hi Diaconescu Andreea,
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleOyster Properties has recently sold my house in N11. We were so lucky to have Manesh as our agent. Right from the start of the process Manesh demonstrated excellent knowledge of the local area to prospective buyers.
He was always totally professional and would go out of his way to point out some of the unique features of the house.
The sale proceeded smoothly and I would not hesitate to recommend Manesh and Oyster Properties as a great estate agent.
i wish them well for the future.
Arlene · 30 April 2020 · Oyster Properties Arnos Grove
Agent replied
Hi Arlene Christou,
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleIt was the best company ! Very friendly, very helpful!!!
Thank you for everything!!
Klovisa kacaj
Dhurata · 30 April 2020 · Oyster Properties Stanmore
Agent replied
Hi Klovisa Kacaj and Dhurata Kacaj,
We appreciate your positive feedback. We are very pleased to hear that our staff provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI want to thank Gemma for all the effort she has made.
Wish you good luck!
Cazacu · 30 April 2020 · Oyster Properties Stanmore
Agent replied
Dear
Thank you for sharing your positive review. We are happy you're pleased with the results and that we were able to provide the service your are looking for. Our dedicated staff will be happy to know your high praise.
Thank you, and we hope to see you again soon.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleVery poor customer service. Keep changing customer assistants due to knowledge of business.
Wrong informations on website just to attract customers. As soon as you asked the target properties, they just taking us round and round to show another properties. But never talk about the one on websites. Cheap prices on website and when you call it’s expensive as they saying website error. Even after informing, no changes on website and keep violating consumer rights. Which I found very disrespectful and unlawful.
I would never ever trust these sort of company with my bank details or for anything.
And also I being posting this post for many times. Every time they removing this post due to no answer regarding their unlawful behaviours and providing wrong and false informations for customers.. this is so unlawful. This place is for good and bad reviews. Literary for both. But if you trying show the world only about your good reviews and trying to get rid of bad ones is unlawful. That shows the reality of your company.. disappointed
Dilum · 30 April 2020 · Oyster Properties Stanmore
Agent replied
Dear Dilum Bandara,
We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We want to make things right, please give us a call on +44 208 951 5558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma is a pro and always verry kind and ready to help her clients.
Many thanks Gemma for helping us to set in the new property.
Aaron · 30 April 2020 · Oyster Properties Stanmore
Agent replied
Dear Cezar Damian,
Thank you for taking the time to share your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleOyster has done a great job in helping me let out my flat. They have gone out of the way to help me as it was my first time dealing with property agent.
A professionally run business.
Hussain · 30 April 2020 · Oyster Properties Stanmore
Agent replied
Dear Hussain Malik,
Thank you for taking the time to share your feedback with us. We are happy you're pleased with the results and that we were able to help. Thanks for your trust, we're thankful for amazing client like you. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleHi, my name is Yong Du who just moved in Stanmore area on 30th June from Richmond area successfully. I would like to say a great thanks to Germma who works in Cannons park branch. Since I started looking for the property in June, she has been always supporting and helping. She is a nice, reliable and wry professional young lady. I am very pleased to meet her such a understandable person!
It is no doubt to recommend your company to anyone who has the property requires!
All the best for Gemma and Ouster Properties.
Mrs. Yong Du
Hao · 30 April 2020 · Oyster Properties Stanmore
Agent replied
Hi Hao Lin,
Thank you for leaving us such a wonderful review. We are glad that we managed to meet your expectations. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
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