Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI've had a positive experience with Oyster properties for a rental property I was looking for.
Gemma was really helpful in showing us the flat, answer all our queries and making sure any charges were clear up front. Since moving into the flat, she has been responsive to any queries we've had.
Ramneet · 4 November 2023 · Oyster Properties Stanmore
Agent replied · 4 June 2024
Dear Ramneet Bhasin,
We built Oyster Properties to provide the best possible service to every customer who walks through our door. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI would like to express my sincere appreciation for the exceptional service delivered by the entire team at Oyster Properties. Today, I reported a maintenance issue, and to my delight, it was promptly resolved on the very same day. I extend my commendation to the Maintenance Team for their efficiency and the Maintenance Manager for her invaluable assistance in guiding me through the issue reporting process. Oyster Properties has truly redefined the rental experience for me, making it remarkably hassle-free. My heartfelt thanks to all involved.
Ria · 4 November 2023 · Oyster Properties Stanmore
Agent replied · 13 September 2023
Dear Ria Jane Remedios,
Thank you so much for your kind words and appreciation! We're delighted to hear that you had a positive experience with our service. Your feedback encourages us to continue delivering top-notch service to all our customers. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. Your satisfaction is our priority!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleIt was lovely to deal with Gemma. She helped us throughout the renting process and clear all the hurdles. We were renting after nearly 8 years and process was very new for us. But lucky us, that Gemma took us through it. We called her nearly each day till the end and she replied to all our messages and even emailed her on her day off. She’s no doubt such a gem. We appreciate all her support.
Aqeela · 4 November 2023 · Oyster Properties Stanmore
Agent replied · 30 April 2023
Dear Aqeela Irshad,
Thank you for sharing your experience with us. We want you to know how much we appreciate your review. Our staff works hard every day to give you the best dining experience possible. I’ll make sure to share your feedback with them. They’ll be thrilled to know their hard work has paid off. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleAs a first time renter dealing with Oyster Properties was an absolute delight. Gemma was absolutely fantastic as she helped me through the entire process and made it all extremely smooth. She was on hand whenever I had a query or needed assistance with anything. She was and is very quick to respond to any messages or emails which made the move so much easier and put my mind at ease. I would definitely recommend Oyster Properties.
Tayiba · 4 November 2023 · Oyster Properties Stanmore
Agent replied · 5 November 2023
Dear Tayiba Taj,
We're absolutely thrilled to hear that your first-time renting experience with Oyster Properties was a delight, and we want to extend our sincere thanks for your kind words about Gemma. Her dedication to assisting you through the process and making it smooth is something we value highly.
Your recommendation means a lot to us, and we're here to provide you with the best service possible. If you ever have more questions or require further assistance in the future, please don't hesitate to reach out. Your satisfaction is our priority, and we appreciate your trust in Oyster Properties. Please let us know anything we can help. Again, thank you.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma from Oyster was very helpful in sorting out the tenancy. Replied to my queries on time. All good.
Cghale · 3 November 2023 · Oyster Properties Stanmore
Agent replied · 5 November 2023
Dear Cghale Ghale,
Thank you for sharing your positive experience with Gemma at Oyster Properties. We're pleased to hear that Gemma was very helpful in sorting out your tenancy and responded to your queries promptly. Your satisfaction is important to us, and we're here to assist you whenever you need us. Please let us know anything we can help. Again, thank you.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI had a great experience with Gemma during my property search. She was always very friendly, patient and understanding. Highly recommend her!
Rima · 3 November 2023 · Oyster Properties Stanmore
Agent replied · 4 November 2023
Dear Rima Doshi,
Thank you for sharing your positive experience with Gemma during your property search. We're delighted to hear that she was friendly, patient, and understanding, and we appreciate your recommendation. Providing excellent service is our goal, and we're here to assist you whenever you need us. Please let us know anything we can help. Again, thank you.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleVery good
BIOLOGY · 3 November 2023 · Oyster Properties Stanmore
Agent replied · 4 November 2023
Dear Biology Hub,
Thank you for your feedback. We appreciate your positive comment and are here to assist you further if you have any specific questions or need more information. Your satisfaction is important to us. Please let us know anything we can help. Again, thank you.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI would like to thank Oyster but extend my gratitude to Gemma for helping us find and move in to a place we call “Home”
Marius · 3 November 2023 · Oyster Properties Stanmore
Agent replied · 4 November 2023
Dear Marius Stefan,
Thank you for your kind words and your gratitude. We're thrilled that Gemma played a key role in helping you find a place to call "Home." Your satisfaction is our top priority, and we're here to assist you at every step of the way. Please don't hesitate to reach out. We're here to help and provide the best service possible!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleRating only, no written review.
Arooba · 3 November 2023 · Oyster Properties Stanmore
Agent replied · 5 November 2023
Dear Arooba Shafique,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Please let us know anything we can help. Again, thank you.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleWe were looked after by Gemma really well and we were able to rent the property really quickly with her help.
Vinit · 3 November 2023 · Oyster Properties Stanmore
Agent replied · 5 November 2023
Dear init Modha,
Thank you for your positive feedback, and we're delighted to hear that Gemma provided excellent assistance, allowing you to rent the property quickly. Your satisfaction is important to us, and we appreciate your trust in our services. Please let us know anything we can help. Again, thank you.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleWe are happy with your good service. Specially thanks to gemma for all this. ✌🏻🫰🙏🏻👍 …
Vimal · 3 November 2023 · Oyster Properties Stanmore
Agent replied · 5 November 2023
Dear Vimal Kuvadiya,
Thank you for your kind words and positive feedback. We're delighted to hear that you're happy with our service, and we're grateful for your special thanks to Gemma. Her dedication to providing excellent service is highly valued, and your satisfaction is our top priority. Please let us know anything we can help. Again, thank you.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
FacebookI have rented a detached house from Oyster , which they didn’t do a proper inventory check out. There are many repairing needed and some even safety/ fire hazards. The agent - Kumar is not responsive and his manager Sajur ignore our complaint. It has been a month but no one follows up with all the repairs needed. Terrible agency! If all landlords would need to reconsider to let this agency to manage your properties, as they used tissue paper to stuff the hole on the wall and let the mould grows without action.
May · 31 October 2023 · Oyster Properties Stanmore
Agent replied · 16 November 2023
Dear May Chan,
We sincerely apologize for the inconvenience you've experienced with your rental property. We take your concerns seriously and understand the importance of addressing repairs promptly. I am genuinely sorry that the inventory check-out did not meet your expectations, and that you've encountered safety and fire hazards.
We are committed to resolving these issues promptly and ensuring that necessary repairs are carried out to the highest standard.
I assure you that we are taking immediate action to investigate and rectify the situation. Your input is invaluable, and we appreciate your patience as we work to make the necessary improvements.
If you have specific details or further information you'd like to share, please feel free to contact us directly at 0208 951 5558. We are dedicated to providing a better experience moving forward and appreciate your feedback in helping us achieve this.
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleWe booked our rented flat through Oyster Properties. The initial viewing and subsequent booking process was smooth. Gemma Groogan our letting agent was very helpful. We haven't faced any difficulty yet and even for small issues they are just a call away.
Ayan · 25 October 2023 · Oyster Properties Stanmore
Agent replied · 22 May 2024
Dear Ayan Bhattacharyya,
Thank you for sharing your positive experience with Oyster Properties. We're pleased to hear that your initial viewing and the subsequent booking process went smoothly. We're especially grateful for your kind words about Gemma Groogan, who has been helpful throughout the process. It's wonderful to know that you haven't faced any difficulties, and we're always here to assist you, even with small issues. Your satisfaction is our priority, and we're here to provide support whenever you need it.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
TrustpilotCouldn't have asked for anything more from Dean & Irina
I can't express enough how fantastic my experience with Oyster Properties has been. From the initial viewing to the subsequent paperwork, the process has been really smooth and stress-free.I want to give special thanks to Dean and Irina, who have been absolute stars throughout the entire process. Their professionalism, knowledge, and dedication has been truly remarkable. They went above and beyond to assist me at every step, and all my questions, from property searches to negotiations and paperwork.Dean and Irina's attention to detail and their willingness to address all my questions and concerns made me feel confident and well-informed throughout the process. They not only helped me find the perfect flat but also made sure that everything was in order, ensuring a seamless process.
Mr · 15 October 2023 · Oyster Properties Stanmore
Agent replied · 20 October 2023
Dear Mr. Malde,We are incredibly grateful for your kind words and your fantastic experience with Oyster Properties. It's wonderful to hear that the process from the initial viewing to the paperwork has been smooth and stress-free for you.We're especially thankful for your special recognition of Dean and Irina. Their professionalism, knowledge, and dedication are qualities we value highly, and your praise reinforces our commitment to excellence. We're delighted to know that they went above and beyond to assist you and ensure you felt confident and well-informed throughout the process.Dean and Irina's attention to detail and their willingness to address your questions and concerns are qualities we take pride in. We're here to provide you with the best possible service and ensure a seamless experience.If you ever need further assistance or have more questions in the future, please don't hesitate to reach out. Thank you for choosing Oyster Properties.Best regards,Oyster Properties team
★★★★★ 1/5
GoogleThis agency cancelled appointments on the last moment and the price for the flats and house are overstated. Unprofessional
Daniel · 14 October 2023 · Oyster Properties Stanmore
★★★★★ 5/5
GoogleRating only, no written review.
Krunal · 3 October 2023 · Oyster Properties Stanmore
Agent replied · 4 October 2023
Dear Krunal Thakkar,
Thank you for taking the time to leave us a review! We are incredibly grateful that you took the time out to leave us a 5-Star review.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleAwful customer service, I asked some questions and they didn’t call back. When I called both agents were rude and abrupt, and I really felt they couldn’t be bothered to help at all. They also didn’t know basic information about the property. Also the last customer service representative hung up on me.
EDIT- I have concerns about the fact that Oyster responded to my review immediately, when they didn’t even return my call last week. I guess they care more about reviews then customer service.
They’ve now deleted their response 🤣
R · 25 September 2023 · Oyster Properties Stanmore
★★★★★ 5/5
The Trusted AgentMeet all expectation
Oyster have been brilliant in helping to sell our flat. On the day the agency agreement was signed, we have our first viewing. An offer was received the next way meeting exactly the asking price. Oyster helped the buyer to the service of a solicitor to handle the conveyancing. With the help of Mr Manesh Shah from Oyster, easing all hurdles along the way. The process was completed in 12 weeks which is speedy and efficient especially for a leasehold flat. We are extremely happy with the services rendered and have no hesitation recommend Oyster as an agent for buying or selling properties.
Dominic · 14 September 2023 · Oyster Properties Arnos Grove
★★★★★ 5/5
GoogleFriendly and helpful personnel
Rudo · 12 September 2023 · Oyster Properties Stanmore
Agent replied · 19 September 2023
Dear Rudo Maswera,
Thank you for your positive feedback! We're glad to hear that our personnel were friendly and helpful during your experience with us. Providing excellent service is our top priority, and we're here to assist you whenever you need us. If you have any more feedback or questions in the future, please don't hesitate to reach out. Your satisfaction is important to us!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI have recently rented out a property through Oyster properties. Special Thanks to Gemma who helped me to rent the property without any hassles. She quickly responded to my queries and the service level was excellent. I would definitely recommend Oyster properties.
Vimal · 12 September 2023 · Oyster Properties Stanmore
Agent replied · 19 September 2023
Dear Vimal R,
Thank you for choosing Oyster Properties and for your kind words about Gemma! We're delighted to hear that she provided you with excellent service and helped you rent the property smoothly. We greatly appreciate your recommendation, and if you ever need assistance in the future or have any more questions, please feel free to reach out. Your satisfaction is our priority, and we're here to help!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
TrustpilotI cannot thank Dean & Irina enough
I cannot thank Dean & Irina enough, these two are a credit to Oyster’s They both made the experience of selling my property so easy, the communication was brilliant, they both dealt with the transaction process, professionally, respectful and knowledgeable. I would highly recommend Oysters to all, great service & most of all lovely people, Thank you Irina & Dean, Anita
Anita · 11 September 2023 · Oyster Properties Arnos Grove
Agent replied · 20 October 2023
Dear Anita,Thank you for your wonderful review and your kind words about Dean and Irina. We're thrilled to hear that they provided you with an exceptional experience during the process of selling your property.Your recommendation means a lot to us, and we're proud to have Dean and Irina as part of our team. We strive to provide great service and work with knowledgeable and respectful professionals. If you ever require further assistance in the future or have any more questions, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to help.Thank you for choosing Oyster Properties.Best regards,Oyster Properties team
★★★★★ 5/5
GoogleOutstanding experience and staff are very accomodating. Great job Gemma!
May · 8 September 2023 · Oyster Properties Stanmore
Agent replied · 13 September 2023
Dear May Perez,
Thank you for your outstanding review! We're delighted to hear that you had an excellent experience and found our staff, especially Gemma, to be very accommodating. Your feedback is much appreciated, and we'll continue to strive for excellence in serving you. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help and provide the best service possible!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma is lovely, prompt in her answers and it was great working with her. She accommodated our needs (eg. Seeing the property twice, because I couldn't attend the 1st viewing) and was very friendly. She made the whole process of moving as stress free as it could be.
Ioana · 7 September 2023 · Oyster Properties Stanmore
Agent replied · 13 September 2023
Dear Ioana Goga,
Thank you for your wonderful review! We're thrilled to hear that Gemma provided you with excellent service and made your moving process as stress-free as possible. We take pride in accommodating our customers' needs, and it's great to know that Gemma's prompt and friendly assistance made a positive impact. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Your feedback is greatly appreciated!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI have recently rented out a property through Oyster properties. Special Thanks to Gemma who helped me to rent the property without any hassles. She quickly responded to my queries and the service level was excellent. I would definitely recommend Oyster properties.
Vimal · 7 September 2023 · Oyster Properties Stanmore
Agent replied · 13 September 2023
Dear Vimal R,
Thank you for choosing Oyster Properties and for your kind words about Gemma! We're delighted to hear that she provided you with excellent service and helped you rent the property smoothly. We greatly appreciate your recommendation, and if you ever need assistance in the future or have any more questions, please feel free to reach out. Your satisfaction is our priority, and we're here to help!
Best Regards,
Oyster Properties Team
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