Trusted Agent profile · Greater London
Verified
★★★★★
145 reviews across 2 offices and 3 platforms
Outlet Property Services has two offices, in Soho and Whitechapel (Greater London). Together they have 145 reviews on three platforms, rated 4.7 out of 5 overall.
8
Reviews on Google
All 2 offices
30
Reviews on Facebook
Business-wide
107
Reviews on View Agents
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I'd highly recommend Outlet to be your real estate agent. Working with Josh has been very smooth and we were highly impressed with his abilities and ...Read all 13 from sellers
Andrew has been helping with with an absolute nightmare of a purchase (through no fault of his own) and has been friendly, quick to respond and always looked ...Read all 2 from buyers
We have let property through Outlet for over 8 years and have found their service and prices to be second to none - and better than a couple of agents we use ...Read all 33 from landlords
Russell was extremely responsive when we contacted him about a flat he was letting. He was very brief and concise and responded quickly every single time by ...Read all 51 from tenants
Outlet Property Services's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
View AgentsExcellent management and efficient letting
Theresa Parkes is making outstanding work with managing our apartment. She is kind and considerate, careful and thorough. She answers the emails promptly and takes care of things without delay. Cristian Lupascu organized our letting quickly even if it was not a good time to let one's property.
5/5
View AgentsExcellent
In a world dominated by shark Property Agents - its refreshing to deal with an Agent so very different from the rest!
5/5
View AgentsRalph at outlet is incredible
The communication from Ralph is outstanding. Nothing has been too much trouble regarding my arrival tomorrow tues 31/01.. I run conferences in London and have used lots of different accommodation. I haven't even arrived at my flat yet but will already be rebooking purely based on the service. Thank you Ralph - it really helps!
5/5
View AgentsBest Customer Service I've Experienced For Ages
I had spent quite a while composing the text for my Ad and uploading the best pictures to make my room look good. I was surprised when I clicked the activated button as I really expected to be taken to a payment screen. I still can't believe that this service if free. I thought that something was wrong so I called the office and let a message. Within 1 hour Ralph Jacobawitz had called me, he confirmed that my Ad was live on the system. H said that he would study it in more depth and that he would send me an email if he thought that there were any changes required. I did get the e-mail and I followed his suggestions to improve my Ad. Very helpful indeed, great customer service. Thank you very much for the help.
5/5
View AgentsCristian goes the extra mile and is a great ambassador for Outlet
We have let property through Outlet for over 8 years and have found their service and prices to be second to none - and better than a couple of agents we use outside London. I was a little dismayed to find that Gary - whom I had dealt with exclusively had left - but have been very well taken care of by Cristian and Theresa. Our long term tenant moved out at the end of November and we knew it was not a good time of year for re-letting. Cristian kept me up to date by mail and phone calls (often out of hours when he had shown people round). He gave sensible and candid feedback and you could hear his enthusiasm for not just letting the property but to the right people. When a deposit failed to arrive he just advised - forget them - we will find better tenants; and he did. Cristian has a great demeanour for front of house and is more than ably backed by Theresa who has made replacing some furniture and managing some repairs an easy process. All in all happy to recommend Outlook but more importantly, the people who make Outlook - Christian is a great ambassador.
5/5
View AgentsVery impressed by the service and level of professionalism
Criss was hugely helpful and very friendly indeed. His hard work and focus on us as customers helped us get a flat we were really pleased with. He always had time to speak to us, including on Sundays! We would highly recommend both Criss and Outlet property.
5/5
View AgentsCristian, Theresa
Me and my all family highly recommend cooperation with Outlet Property Services specially Cristian and Theresa. They are very professional ,with their work all problems disappear in minute, it is fresh air on London property market ! I'm renting first time property via agency but with this people all paperwork was done online in couple of days. If you want rent property don't be afraid long queues and hours in waiting room contact with them as soon as possible.Satisfaction and high standard services is guaranteed . Kind Regards-Zbyszek
5/5
View AgentsProfessional and quick to reply
I dealt with Theresa and Cristian. They were professional and prompt to respond to any inquiries I had. Best letting agent I've dealt with. Only had to pay £60 for a referencing fee. No other hidden costs. All dealt with pretty swiftly.
4/5
View AgentsA professional & friendly service
I'm very happy with the service I received from Outlet. The agent was friendly professional and made me feel confident that my needs would be met. I'm very happy with the tenants and wouldn't hesitate to recommend Outlet to anyone thinking of using them.
5/5
View AgentsFAST RENTAL OF MY SOHO APARTMENT
I was recommended Outlet by a friend when it came to letting out my Soho apartment. I had already tried another very well known agent in the area with no success. Russell dealt with the property very pro-actively and soon had a tenant lined up for six months who then decided to extend for another two years. Cannot fault the service or the results!
5/5
View AgentsFantastic service
My flat was on the market with another agent for two months without success. When they suggested lowering the price I got in touch with Outlet. Cristian Lupascu was on the case immediately and the first clients he too there reserved it immediately. I can't recommend him or Outlet more highly.
5/5
View AgentsOutlet has been excellent and gives me peace of mind
I deal with Cristian from time to time and has been a pleasure to work with. Renting my property via Outlet gives me peace of mind that everything is well taken care of.
5/5
FacebookJust fabulous - it's a wonderful when you know you and the tenants are experiencing something amazing. Outlet achieves this.
5/5
FacebookRating only, no written review.
5/5
View AgentsReview of Cristian Lupascu
Cristian was really helpful during my property search a month ago. He is such an enthusiastic agent, wanting to make sure that everything works well for me. During my moving days, he also made sure that everything goes well and also offered me help to move some of my stuffs. Even until today he's still helping me with any issues arising out of the property!
1/5
FacebookHorrible experience. We canceled the reservation a month after causing many problems and offering solutions ridiculous. I have not returned the money
5/5
View AgentsProfessional and friendly
Everybody at the agency was kind and guide us through all the paper work to be done even if it was'nt an easy job. Great professionals
4/5
View AgentsCristian was fast and efficient in, finding new tenants within two days, a big relief.
Rating only, no written review.
5/5
View AgentsJosh is a trustworthy agent who I recommend to anyone needing advise and great service!
I turned my flat in Clapham into a buy-to-let this summer and needed an agent that would guide me through the entire process from the evaluation to the management of the property. Josh listened to my ideas and needs and gave me invaluable advise on turning the flat which was my home for 4 years into an investment. From the right rental price to the furnishing and repairs I had many questions and I was able to trust Joshua who was well informed. His team at Outlet have been polite, quick to respond and simply very easy to work with throughout the process. The team always was on time for appointments and gave timely feedback on viewings. Outlet generated a lot of interest in the property which allowed me to choose a tenant who is vetted and who I feel comfortable with. The coordination of moving dates and the discussions about furniture was managed by Outlet and went without problems and confusion. I've now been letting the flat for two months and Joshua's team at Outlet has always kept me informed and was available when I needed them for the advise a new landlord needs at the beginning of the process. I can only recommend Joshua and Outlet cannot think of any way to improve the friendly service I have received!
5/5
View AgentsKind and really helpful. Excellent agent!
Cristian Lupascu helped me and my two flatmates to speed up the references process to get a new and lovely flat. He is always on his phone, even in the evenings and at the weekends. He is very nice, efficient and helped us a lot to get the property as soon as possible. I do recommend him as an agent. You can trust him and his work is just great!
5/5
View AgentsHighly recommend Cristian, Theresa and Outlet Property Management
Cristian as our first contact with Outlet Property Services, was warm, efficient and very responsive to any questions we had. The daunting process of finding and securing a new home was made unburdened by both Cristian and later Theresa, who took over once it came to the details and finalising our move. Much like Cristian, Theresa was also friendly, efficient and made the complicated parts of moving less complicated. We would highly recommend Outlet Property Management.
5/5
View AgentsRussell Wells Outlet for Homes
Russell Wells has let my properties for around 5 years and provides me with great service. Russell is fair, realistic and sees things from both Tenant and Landlord sides and always provides me with good and knowledgable reasons about the best way to approach things. Always cheery, quick and lovely to deal with as are the rest of the team that I have dealt with including Gary Cooper and David Bray. Would highly recommend.
5/5
View AgentsVery pleased with the service.
They have all done a very good job and things have gone very smoothly. Cristian worked very hard to find tenants, and was very friendly and helpful.. As they are managing the property hopefully things will continue in this very positive way. I highly recommend them. .
5/5
View AgentsProfessional, warm, hassle-free
Cristian was the letting agent assigned to finding new tenants for my flat. He kept in touch with regular updates during the entire process, and was always available no matter how busy. A pleasure to work with.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Outlet Property Services has 145 reviews across its two offices, rated 4.7 out of 5 overall: 8 on Google, 30 on Facebook, 107 on View Agents. Company-wide Facebook reviews for Outlet Property Services are counted once, not once per office.
Soho has the most, with 139 reviews rated 4.7 out of 5, followed by Whitechapel with 34.
The two Outlet Property Services offices, by town:
13 reviews from sellers, rated 5.0 out of 5 on average. For example, Bono wrote: "I'd highly recommend Outlet to be your real estate agent. Working with Josh has been very smooth and we were highly impressed with his abilities and ..."
33 reviews from landlords, rated 4.9 out of 5 on average. For example, Greg wrote: "We have let property through Outlet for over 8 years and have found their service and prices to be second to none - and better than a couple of agents we use ..."
51 reviews from tenants, rated 4.9 out of 5 on average. For example, Rachel wrote: "Russell was extremely responsive when we contacted him about a flat he was letting. He was very brief and concise and responded quickly every single time by ..."
