5/5
GoogleI can’t rate Rachel, Samantha and the team at Oulsnam Bournville highly enough - I would give them ten stars if I could. They did everything that they said they would and more. They sold my home in King’s Norton very quickly while I was …
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Oulsnam estate agents in Bournville and Barnt Green
★★★★★
1,085 reviews across 2 offices and 3 platforms
Oulsnam has two offices, in Bournville and Barnt Green. Together they have 1,085 reviews on three platforms, rated 4.8 out of 5 overall.
309
Reviews on Google
All 2 offices
3
Reviews on Facebook
All 2 offices
773
Reviews on Trustpilot
All 2 offices
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Our offices
Oulsnam's two offices, most reviewed first. Each has its own page.
Latest reviews from every Oulsnam office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
TrustpilotVictoria Green and her team at the…
Victoria Green and her team at the Redditch office were professional, courteous and efficient. I would certainly use Oulsnam again and recommend them.
Agent replied · 28 May 2023
Thank you so much for your wonderful review and feedback! It is great to hear that you were happy with our service. It was a pleasure to work with you and if you need anything in the future please get in touch.
5/5
TrustpilotBest in Class Estate Agents
I have read some previous reviews but really our experience with Oulsnams is nothing but having outstanding service. Right from the start Julia and her team at the Barnt Green office were the consummate professionals. Having bought and sold many properties they are "heads and shoulders" above the competition. Everything was completed in a timely professional fashion with communication to ourselves being clear and precise. A BIG thanks.
1/5
TrustpilotRude and unproffessional
My daughter is a first time buyer and has already financially invested in a property sold by Robert Oulsnam. She was expecting to complete at the end of the month to be told today that the vendor pulled out weeks before. I contacted the branch to discuss and was told they were too busy to assist. I asked for a call back on Monday and was told they couldn't commit because they were too busy. They were not too busy when there was an offer on the table but clearly no customer service after this point. It is disgraceful how they treat people. I rated 1 start because I could select 0 stars. Working in the industry myself, I can honestly say I have never witnessed this behaviour from any experienced estate agents - ever! It seems they are too busy to care.
5/5
GoogleWe had a great experience with Robert Oulsnam, Bournville. They helped our house sale go through just after restrictions were lifted on moving. They kept in contact throughout lockdown and help to keep all parties in the loop. I would highly recommend. Thank you
1/5
FacebookI have found this agent the most unprofessional agent I have dealt with recently, I made an offer on a let property over 10 days ago and after constantly chasing for an update and promised call back after call back still nothing!! I have since used another agent found a property completed all paperwork paid the deposit and collect the keys next week.....whilst I am still waiting for a call back from Ouslnam....Can you imagine how bad this is for the landlords they represent?? Very unprofessional service....
1/5
TrustpilotSeveral days ago I left a positive…
Several days ago I left a positive feedback after talking to one of their agents covering South Birmingham. Sadly now I'm remaining a negative one. After providing them clear information they started twisting it. I liked a property and decided to go forward. However, they tried manipulating the situation and to I crease the price. No problem, I agreed again. Then they kept forcing me to accept other updates and on the top of that after calling me on the phone a lady was shouting (Saturday night) and nearly arguing. I did not understand why.Keep providing the same way of service guys and I believe your agents will start looking for other jobs (if they have not yet) soon.Disappointed!
5/5
TrustpilotI'm happy with the service received so…
I'm happy with the service received so far, especially with their agent - South Birmingham branch - Nicola.Thanks a lot!
1/5
TrustpilotI dont know about my feelings from this…
I dont know about my feelings from this company from the get go. I feel like there was discriminative perhapa racially prejudiced behaviour. First telling me over the phone that certain houses werent available to rent but then after probing further I found that they were still on websites. After a few more emails I was allowed to view and apply for a property only to be told the landlord didnt want me for bad credit, even though I had rented successfully before and that hadnt stopped me and I was never told I had bad credit. I was told my holding deposit would be kept to pay for referencing fees which I believe is illegal.
5/5
GoogleHighly professional and friendly, always happy to answer our queries no matter how daft they may have been!
5/5
GoogleRobert Oulsnam .mature and serious estate agents. Honest with customers. I personally recommend Robert oulsnam and company. Best place to sell and buy your property.
5/5
GoogleWe have had very positive experience with Oulsnam Bournville team, they were open, honest and reliable which made a huge difference for us and made the whole process less stressful and more successful
5/5
GoogleOulsnam Bournville was very supportive helping me sell my late mother’s flat following the first lockdown. They gave good advice and great value for money. Even when things became more complicated Sam was always there to help and keep me updated with a smile on her face. Thank you
5/5
TrustpilotExcellent and speedy service from the…
Excellent and speedy service from the Bearwood branch. They went above and beyond.
5/5
GoogleWe chose Oulsnam Bournville for their knowledge of the area, enthusiastic staff and market share. We were pleased with the number of viewings especially since our property would only appeal to a particular buyer. …
5/5
GoogleWe recently sold and purchased through Oulsnam in Bournville, and found them to offer a fantastic personable yet professional service right from initial consultation, through viewings of prospective purchases and then onto completion. …
5/5
GoogleAfter a disappointment of a sale falling through, we found another sheltered housing flat for my father through Oulsnam. Samantha was very efficient and showed compassion throughout. We have both sold and bought through Oulsnam over the …
5/5
GoogleA real cut above other estates agents in both regards as being a seller and a buyer. Their customer server is excellent and communication with customers is obviously very important to Oulsnam (unlike several other estate agents); found they …
5/5
GoogleSale of our property when really smoothly and the staff were very helpful.
5/5
GoogleRachel and the Bournville Oulsnam team have been amazing, I highly recommend them.
5/5
GoogleIf you are thinking of selling your house I thoroughly recommend you visit these guys. They work closely with you to create the best strategy to market your house and you very quickly become aware that you are in safe hands.
5/5
GoogleA very professional service. Attentive to our needs. Pleasant staff. Viewing at all times of the day with a member of staff if needed. We have used Oulnam's before and would have no hesitation in recommending them and using them in the future if needed
5/5
GoogleRobert Oulsnam Bournville were efficent and approachable on all occasions. They offered professional advice and support on a regular basis. All staff members were friendly and positive which made the whole selling process a lot easier. Highly recommended!!
5/5
GoogleWe had a long drawn out sale due to circumstances beyond anyone’s control. All during the process the Staff at Bournville we’re always efficient, upbeat and supportive. I have moved many times over the years and my last two moves were with this Oulsnam branch. I feel qualified to say the standard of service they gave was exceptional.
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Questions about Oulsnam
Which Oulsnam office has the most reviews?
Bournville has the most, with 864 reviews rated 4.7 out of 5, followed by Barnt Green with 429.
Where are the Oulsnam offices?
The two Oulsnam offices, by town:
- Barnt Green: 81 Hewell Road, Barnt Green, B45 8NL
- Bournville: 235 Mary Vale Road, Bournville, B30 2DL
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Send Oulsnam a message.
