Trusted Agent profile
★★★★★
1,094 reviews across 3 offices and 2 platforms
Orbit has three offices, in Hailsham, Margate and Soham. Together they have 1,094 reviews on two platforms, rated 3.4 out of 5 overall.
33
Reviews on Google
All 3 offices
1,061
Reviews on Trustpilot
Business-wide
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Orbit's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent and professional service from…
Excellent and professional service from everyone I have spoken too.
Hi Katie, thanks for your review. We're really pleased you were happy with the service you received. Thanks, Orbit
5/5
TrustpilotThe man turned up when I specified a…
The man turned up when I specified a time, done the work efficiently and left
Hi, Thank you for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
4/5
TrustpilotFeedback
Helpful if they can Some better than others,as there can be a problem communicating (as speech impairment) The lady who contacted me from advice and support was very helpful and kind Overall I hope things continue to improve for us all
Hi Marion, Thanks for taking the time to leave this review. We're glad to hear that the team member who contacted you was helpful and kind.We're sorry you've experienced some problems with communication. We're committed to making improvements to ensure we can support everyone better. Thanks, Orbit
5/5
TrustpilotThe electrician was professional
The electrician was professional, and friendly. But this should have been done in the early part of the year, but the person's wife went into labour. It was never rebooked. When we had a inspection I informed the person. Then MPS tried to lay the blame by saying they had sent letters out for us to rebook. I no a post is not very good but to lose three letters wants some believing. The five star are for the workman not the company.
Hi Susan, Thank you for taking the time to leave a review. We’re sorry to hear about the miscommunication regarding the rescheduling of your appointment and apologise for any inconvenience this has caused. If there's anything else we can assist you with, please feel free to reach out directly. Thanks, Orbit
5/5
TrustpilotLady was very nice and polite
Hi Philip, Thank you for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
5/5
TrustpilotHelpful
Helpful, knowledgeable, polite
Hi Lynn, We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit
1/5
TrustpilotWorst Housing association ever
Absolutely appaling. Stay away from Orbit! High increases in service charge, faults not recorded on the system, lack of transparency, lack of honesty. Even their CEO, Phil Andrew, doesn't bother to listen to customers, he photographs himself with new leaders in power promoting affordable housing in a safe environment which is exactly what Orbit are not. I had more issues with Orbit in a new built property for the last 2 years than I had for the previous 15 years renting combined.
1/5
TrustpilotStill waiting on building manager getting…
Still waiting on building manager getting back to me. I'm not holding my breath. I sent another email and some other 3rd rate employee responded with.....she isn't in charge of repairs..(I know that) You really shouldn't be saying she's bad at her job blah blah blah. I hate to tell you this but you're obviously pretty bad at your job too. Not once did I mention repairs. My original contact 7 weeks ago never mentioned a repair. Yet again we have Orbit employees not reading things properly. I did respond with "I never mentioned repairs try reading full email next time and when you figure out why I've still not had a response from her ( is it being plain ignorant or, bad at her job) to get back to me. Funnily enough, she hasn't. The most disturbing thing...the building manager still hasn't sorted out original request. So come on Orbit....respond on here. IS SHE BAD AT HER JOB OR JUST IGNORANT. HAS TO BE ONE OR THE OTHER!
Hi,Thank you for your feedback. We're sorry to hear about your experience with us.So that the team can discuss this with you, could you please respond with your details to the Trustpilot request we've just sent privately.Thanks, Orbit
1/5
TrustpilotShared ownership with orbit
Shared ownership with orbit, is like asking someone to rob you while they are punching you in the face.There is nothing favorable when getting on the property ladder with Orbit. Over charges on communal repairs, management charges when they don't do anything, they even make selling more difficult.
Hi Mr Dean, Thank you for your feedback. We're really sorry to hear about your experience with us.So that the team can discuss this with you, could you please respond with your details to the Trustpilot request we've just sent privately.Thanks, Orbit
1/5
TrustpilotBuilding manager is abysmal
Building manager for Collingwood Close...This woman is either really bad at her job or, just plain ignorant.6 weeks ago I was told I'd receive a phone call from her in 48hrs. Still waiting. Now, this isn't the first time she has done this. Hence the...bad at job or just plain ignorant. I personally believe it's both. When you ask why she hasn't responded you get ignored. SERIOUSLY!!!You then end up complaining about your original complaint. It seems the people who deal with Eastbourne just do what they want. When you ask...when was the last time she visited..no response. (Pattern emerging)We have cleaners that didn't turn up for weeks, gardeners that are useless. Grass looks like it's been hacked to bits. Problem is...nobody ever checks their work. Orbit will quite happily take our money but won't actually get off their backsides to actually come and look at the crap work these contractors do. (Estate manager..That's you)When was the last time either of these people actually visited Collingwood Close? Building manager mainly.It's not just the building manager and estate manager that are questionable. I had new smoke/ heat alarms that connected to mains supply put in a few years ago. When a guy came to check my fuse box this April as new heaters been fitted...he couldn't believe what he saw. They hadn't even connected the smoke/heat alarms to the electricity supply! He ended up putting crap trunking all over the ceiling and walls to rectify it. (I'm still waiting on someone filling in the 50 pence size hole that was left in my ceiling due to this) Better a small hole in your ceiling than choke to death on smoke as your smoke alarms weren't fitted properly! This is what I mean about the dodgy workmanship.Someone from head office needs to get their backside down here and look into how many complaints about non returned phone calls and the job they're meant to be doing. New CEO said he wanted to make things better... You're not! The buildings are 31 years old. Still waiting on new bathrooms. Orbit seem to spend a lot of time sending out surveyors to take pictures etc but never actually do anything. Maybe they like looking at pictures? What other reason could there be if they don't act on them? You couldn't make it up! So whoever is in charge..Take a good look at the people dealing with Collingwood Close.Separate the wheat from the chaff then you may start to get some improvement.
Hi,Thank you for your feedback. We're sorry to hear about your experience with us.So that the team can discuss this with you, could you please respond with your details to the Trustpilot request we've just sent privately.Thanks, Orbit
3/5
TrustpilotPreventing a bigger job is possible
I didn't like the fact that although I explained if they do not repair now it would lead to a larger structural job as the rot will eventually get into the roof, currently it's paint peeled off the fascia in large patches they think it's cosmetic and aren't interested in preventing this from happening, I explained I am disabled so cannot do this myself and wouldn't know what kind of tradesperson I would need to contact so the lady said she would refer me to better days who will help but they didn't ring, they actually conceded and sent a company out who looked and stated they don't repaint they replace so it's understandable orbit isn't interested they could find a company that sands back and repaints, that's what I would do if I was able, the lady was polite
4/5
TrustpilotElectric tests 5 in three years.
It took a lot longer then the previous 4 electric tests in the last 3 years. Also my Smart Meter stopped working during the tests.
Hi Terry, Thanks for your feedback. We're sorry to hear that this test took longer than your previous experiences and that your Smart Meter stopped working during the process. We apologise for any inconvenience this may have caused. Thanks, Orbit
5/5
TrustpilotThe house was a good start for me l
The house was a good start for me l. Also orbit have been polite, respectfull and helpfull since I have moved in.
Hi Laura, thanks for your review and for choosing Orbit. We're pleased you were happy with the service. Thanks, Orbit
5/5
TrustpilotGreat team
Helpful, friendly team .answered all my questions honestly.give honest advice and guidance
Hi Donna, Thanks for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
5/5
TrustpilotReally helpful sorted out the problem
Hi Jerry, We’re really glad to have helped and thanks for taking the time to leave some feedback. Thanks, Orbit
5/5
TrustpilotOrbit is a great organisation
Orbit is a great organisation always helpful, very professional, and will always do the up most to solve any issues I have, thank you.
Hi Gary,Thank you so much for taking the time to leave this positive review! We're so glad you've had a great experience with us, and thank you for being our customer. Thanks, Orbit
5/5
TrustpilotAbove and Beyond
Nick the guy who took my phone call was very helpful to my original enquiry, but he was also very helpful to my follow up regarding a repair that was first made in April and was still outstanding, TSG have contacted me and will attend my house this Thursday, once again thank you Nick
Hi Ernest,Thank you so much for sharing your experience. We're really glad to have helped.We apologise for the delay with the repair and appreciate your patience throughout the process. Should you need any further assistance, please don't hesitate to get in touch.Thanks, Orbit
5/5
TrustpilotThe respondent was friendly
Hi Aref,We're really pleased you were happy with the service you received, and thank you for taking the time to leave some feedback. Thanks, Orbit
5/5
TrustpilotSo helpful understanding explained…
So helpful understanding explained everything really well
Hi Sue,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit
5/5
TrustpilotPolite and curtious and knowledgeable
Hi Stephen,Thank you for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
5/5
TrustpilotExcellent
Electrician arrived on time, lovely guy. Did what he needed to do, explained everything - all in all an excellent service
Hi Helen,Thank you for your review. We're really pleased you were happy with the service. Thanks, Orbit
1/5
TrustpilotI have been waiting for orbit to help…
I have been waiting for orbit to help me and my children for 5 years and they haven’t they do bodge job and tell you everything is going to be okay when in fact it isn’t and the continuous problems affect your mental health they don’t care and tell you there isn’t anything they can do
Hi Grace, we’re really sorry to hear about the ongoing issues you’ve been facing. We understand our teams are in touch with you to work through this and we hope everything is resolved soon. Thanks, Orbit.
4/5
TrustpilotThe team was very helpful when I moved…
The team was very helpful when I moved into my new home, and I appreciate the work they do to provide affordable housing in the community. The property itself is in good condition and feels safe, which was my main priority. That said, there have been a few minor maintenance delays that could have been handled quicker, but when I reached out, the customer service team was responsive and resolved the issues. I’d say Orbit are doing a great job, but there’s a bit of room to improve on communication regarding repairs.
Hi Martti,Thank you for taking the time to leave this review. We're pleased to hear that you felt supported during your move.We also appreciate your constructive feedback regarding the maintenance delays. It's important to us that repairs are handled promptly, and we’re glad to hear our customer service team was responsive when you reached out. We'll certainly take your comments on board to ensure a smoother experience in the future.Thanks, Orbit
5/5
TrustpilotVery professional gent.
Hi Dec,Thank you for taking the time to leave some feedback. We're pleased you were happy with the service. Thanks, Orbit
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hailsham has the most, with 1,034 reviews rated 3.3 out of 5, followed by Margate with 979.
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