Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleHave been working with Charlie and Sarah for years now. They handle all the tenant interactions professionally and take care of the property well. It is always good working with them for a carefree letting experience.
Aravind · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Aravind thanks for posting in your feedback. Both Charlie and Sarah were delighted to have received your fantastic comments and would like to state that you are a pleasure to work with. We wish you all the best. Yours sincerely, Elle Godfrey - Marketing Executive
★★★★★ 1/5
GoogleI was looking to rent a property. Due to my income being low until my employment is sorted when I move from this area I was told if I had a guarantor it wouldn't be a problem to rent this property. My income covers the rent and living money but they want it to be 44k rather than 34k. I arranged sorting out a guarantor and phoned Ryan back feeling excited to be told the landlord doesn't want a guarantor. I'm not too sure why I ran around sorting this based on incorrect information. He even said his manager had said about the guarantor. I have wasted 3 days in looking for a property whilst chasing this one . Was promised call backs at specific times when he had checked information or spoken to his manager. Each time I had to call multiple times and he was either on the phone or out the office. It is very unfair to give incorrect information especially when I explained the seriousness of my situation and knew I need to move ASAP. I feel I have had my time wasted.
Stacey · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Dear Stacy,
We are extremely disappointed to receive your review and feedback. Unfortunately, as Ryan explained there are references which need to be passed in order to rent any property. The income reference requires you to earn 30 times the rental figure per year, this is very common with any agency and as you mentioned, you did fall short of this. The landlord of the property you enquired on was more than happy to accept a personal guarantor which is what Ryan was under the impression you would be putting forward, not paying a company to stand as one for you. It is the landlords decisions and we must respect this as they need to feel confident in the applicant proceeding with their property.
We are very sorry you feel your time was wasted however I can see that Ryan did try to call you before he had agreed to on occasions and purposely did not arrange for you to view the property to avoid any time actually being wasted, going to the property and physically seeing it. We are more than happy to try to assist you in finding a property should we have a landlord that is comfortable accepting a company as a guarantor.
Yours sincerely
Claire Davies
Marketing Assistant.
★★★★★ 5/5
GoogleSpoke to the lettings side of the agency, a wonderful agent named Sarah. She's extremely professional, helpful and knowledgeable. She went above and beyond to help me. Would definitely recommend them.
Nagina · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Thank you Nagina for your 5* review, we are so glad that you had a wonderful experience with Oakwood Estates. We look forward to working with you again in the future.
Kind Regards,
Alice (Marketing Assistant)
★★★★★ 5/5
GoogleMoving and finding a property is not an easy task, especially if you're moving from another country. Sarah Merritt made the process smooth and stress-free by keeping me in the loop and providing professional advise. I would highly recommend Oakwood Estates based on my experience.
Shahid · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Thank you Shahid for sharing your experience of moving from overseas. Sarah was delighted to receive your comments and pleased that she was able to assist you with the move. We hope you are settling in well and wish you all the best with your new chapter. Yours sincerely, Elle Godfrey - Marketing Executive
★★★★★ 5/5
GoogleWe rented a house at short notice thru Oakwood Estates, Langley - Ms Sarah Merritt - end Dec 2021. Their communications and commitment to help us get the house - even during peak holiday season - was excellent. Highly recommend Oakwood Estates.
Benjamin · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Thank you Ben for your feedback and recommendation. We are pleased you had a positive rental experience with Sarah and hope you are settling in well to your new home. Yours sincerely, Elle Godfrey - Marketing Executive
★★★★★ 5/5
GoogleBrilliant service and top class communication. Conor kept us up to date with everything and and it is only because of him we found a wonderful home and completed on time. Welldone Conor and you are a great asset for your team! Keep up the good work.
Arti · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Dear Arti, thank you for your 5 star review, Conor and the rest of the team at Langley will be delighted to hear you had a positive experience with Oakwood Estates. We wish you all the best in your new home. Yours sincerely, Gail Byca - Marketing Assistant
★★★★★ 5/5
GoogleChantelle Lumley is an asset for Oakwood estate. Her politeness, honesty, confidence and patience makes you feel confident that your dream of new home will come true. I will certainly recommend Oakwood estate to my friends and family.
Good about Chantelle is, she understand and tries to give solutions to your problem. Her recommendation to the mortgage advisor was spot on. 5 star
From Shridhar Lotlecar
Shridhar · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Dear Shridhar, thank you for your 5* review, feedback is important to us at Oakwood Estates and Chantelle will be delighted to hear your positive comments. Yours sincerely, Gail Byca - Marketing Assistant
★★★★★ 5/5
GoogleMe, personal I've seen around 50 properties from different agencies , but i have to admit that the best properties I've seen with Oakwood Estates Langley and also i was surprised to see such nice, professional and helpful agents like Sarah and Alekandra ! All i can say is just GREAT JOB GIRLS !!
Marinel · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Thank you so much Marinel for your kind words and 5* review, we look forward to working with you again in the future.
Kind Regards,
Alice (Marketing Assistant).
★★★★★ 5/5
GoogleI just want to thanks Sarah Merritt from Oakwood estates Langley for the incredible experience I have had with renting a property, the process was stressful but she made it more easy for me , she is very professional and gave a good customer service.
I will strongly recommend the Oakwood Estates Langley office to all my friends .
Abdelkader · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Thank you Abdelkader for your review, we look forward to working with you again.
Kind Regards,
Alice (Marketing Assistant)
★★★★★ 5/5
GoogleWe wanted to view a house...but viewings were already scheduled and we were 25 minutes away. The Estate Agent - Domininc - agreed to wait for us and once we were there, did not rush us at all. He gave us as much time as we wanted, answered all our questions and was so very helpful. We cannot praise him enough, nor thank his colleague Emma for arranging the viewing at such short notice. The house wasn't for us, but we definitely recommend Oakwood Estate Langley for their outstanding service.
S · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Dear Sir
Thank you so much for your lovely message and positive feedback about Oakwood Estates, and of course I will pass your message on to Emma and Dominic who will be delighted to receive such a positive review. We always strive to give a professional, friendly and personal experience to all our customers and to know that your needs were met at such short notice is all the more pleasing to us. I wish you a lot of luck in finding the perfect property to suit you. Yours sincerely, Claire Davies, Marketing Assistant.
★★★★★ 5/5
GoogleWhat a great team at Oakwood! We had a bit of a bumpy ride but Sarah and the rest of the team at Oakwood made us feel at ease and I felt reassured every step of the way. We feel like we’ve be looked after as new tenants and all our concerns were listened to. Professional, friendly and helpful. What more could you want?
Owen · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Dear Mr. Winn, thank you for your recent 5* review of Oakwood Estates and I apologise for the delay in replying to you. Sarah was very appreciative of your kind comments about her professionalism and the good service she gave. I hope you are very happy in your new property. Yours sincerely, Claire Davies, Marketing Assistant.
★★★★★ 5/5
GoogleOakwood is a highly competent letting agency. They have handled my property for letting purposes in a very professional way. Sarah Merritt is an excellent coordinator in the Langley office. She is very prompt in responding and understanding issues.
Indranil · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Dear Mr. Dhar
Thank you for your recent review you left for Oakwood Estates, and particularly for Sarah Merritt from the Langley branch. She will be delighted to hear that you gave her such good feedback.
Yours sincerely
Claire Davies
Marketing Assistant
★★★★★ 5/5
GoogleI just want to thank Conor O’Neill for the incredible experience I have had with selling my property. He has made the whole process so seamless, comfortable and filled us with confidence throughout the entire journey. I am now happy in my new home that they also managed to find for us. I could not recommend the Oakwood estates Langley office enough.
By · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Dear Mr. Bennett
Thank you so much for your 5 star review on Oakwood Estates and your lovely comments you left for Conor O'Neill. He will be delighted with the feedback and that not only did he sell your home, but he managed to find you your new home. I am happy to read that you are now settled in your home.
Yours sincerely
Claire Davies
Marketing Assistant
★★★★★ 5/5
GoogleVery professional and good customer focus. Our initial contact, Conor demonstrated a strong understanding of the local market and gave good advice on a realistic price to market our property resulting in an early offer.
Our contact throughout the sale was Chantelle, who kept us informed,answered our calls promptly and went the extra mile in progress chasing a solicitor and a management company who were not progressing the sale in a reasonable time frame.
Jerry · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Dear Jerry, thank you for your 5 star review, Chantelle and the rest of the team at Langley will be delighted to hear you had a positive experience with Oakwood Estates. Yours sincerely, Gail Byca - Marketing Assistant
★★★★★ 5/5
GoogleAmazing experience, Sarah help us to book a viewing appointment upon some cancellation as viewing slots were completely booked, then she help every step on the way until I moved in the rented property. There were lots of hurdles along the way and she always keeps me aware of situation and always approachable via office phone, emails, mobile and texts. I will definetly try to approach her again when I will go to buy house.
I cannot recommend enough how brilliant Sarah Merritt in her job, specially COURTESY and COMMUNICATION.
Syed · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Dear Syed, thank you for your 5 star review, Sarah and the rest of the team at Langley will be delighted to hear you had a positive experience with Oakwood Estates. Yours sincerely, Gail Byca - Marketing Assistant
★★★★★ 5/5
GoogleThe Oakwood team in Langley have been superb in managing my BTL house. Dominick in particular was fantastic - he found exactly the type of tenants i was looking for, matching price point and within 24 hours! I was extremely impressed with his professionalism, ongoing communication/updates and the ease of completing required paperwork (the online portal is great). Highly recommended!
Hardeep · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Thank you Hardeep for your review and recommendation. Dominick was delighted to receive your comments. We are glad that you were pleased with the service provided. We wish you all the best. Yours sincerely, Elle Godfrey - Marketing Executive
★★★★★ 5/5
GoogleOakwood estates provided a great service while purchasing the property. Conor O Neill the sales manager was fantastic and went the extra mile to ensure everything was smooth for me. Conor gave tremendous help throughout the process by chasing up solicitors to the completion stage. I was kept informed at every stage.
I would definitely recommend Oakwood Estates to anyone who's looking to buy a property.
Talvin · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Dear Talvin, thank you for your 5* review. We are very pleased to hear you had a very positive experience dealing with the team at Langley.
Yours sincerely, Gail Byca - Marketing Assistant
★★★★★ 1/5
GoogleI rented a house from Oakwood Estate in Langley for nearly 3 years. They charged me(the tenant) £450 for check-in inventory from a third party company for an unfurnished property. The check-in report was very clean with no major faults but I had provided tons of comments and pictures stating that the inventory clerk didn't do their job properly. The same inventory company during checkout, reported the same damages against me which I had mentioned during check-in and they wanted to claim £1139 from me. I raised a dispute with DPS, provided the evidence and they dismissed all the claims. Oakwood estate manager Charlie was very unfair and biased during the whole process.
Sarabjeet · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Dear Sarabjeet, we are sorry to receive your review. We confirm that a third party independent and fully qualified Inventory Clerk conducted your inventory and the same inventory clerk conducted your check out report. the dilapidations listed in the check-out report were put to your landlord to confirm whether he wished to charge for these, your landlord asked for the charges to be deducted from your deposit. You disputed the landlords course of action and this matter was taken to the DPS arbitration service who made their final decision. Unfortunately it is not Oakwood Estates, nor your property manager, Charlies, decision as to whether any deductions are made from your deposit or indeed how much is deducted from your deposit, this is action that your landlord has requested and we then act as an intermediary for both parties to come to a satisfactory conclusion, sometimes this is not always possible and the DPS arbitration service is used for these circumstances. We hope that this explanation provided clarification as to how the process works.
Kind Regards,
Alice (Marketing Assistant)
★★★★★ 5/5
GoogleRecently sold my house through Oakwood Estate Agents, Langley.
Professional and reliable service from Conor and especially Chantelle. Chantelle put my mind at rest numerous times and achieved our stated deadline moving date with her experience and professionalism. Would highly recommend them.
Lee · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Thank you Lee for this glowing review we really appreciate you taking the time to provide Oakwood Estates some feedback.
Kind Regards,
Alice (Marketing Assistant).
★★★★★ 5/5
GoogleBrilliant customer service. Sarah promised to get me offer on my rental property within 48 hours of marketing the property and true to her words, she did. She displayed thorough professionalism and genuine concern for my needs and expectations as a landlord. Felt like our property is in the right hands.
Rajendra · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Good Morning,
It is so good to hear that you had a great experience with Sarah - she will be happy to hear this. Thank you for the five star review!
Best wishes,
Jessie - Marketing Assistant, Oakwood Estates
★★★★★ 5/5
GoogleConor O'Neill provided a superb service for us whilst selling our house. He was able to help with all queries and nothing was ever too much trouble! He went above and beyond to get the sale completed and we would 100% recommend the agency. Great communication, friendly and always helpful.
Ravneet · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Dear Ravneet, thank you for your 5 star review, Conor and the rest of the team at Langley will be delighted to hear you had a positive experience with Oakwood Estates. Yours sincerely, Gail Byca - Marketing Assistant
★★★★★ 5/5
GoogleFrom the very start the communication was excellent. Also the information that we received regarding the Sale of our house was really good. When we had any questions they were all very helpful. We felt that it was never a problem to contact them. Conor was really professional and kept us up to date with the process. Chantelle was really good and always willing to help and returned the answers to us very quickly. Brilliant service and a really good company that you can trust.
Liz · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Dear Liz, thank you for your 5* review. We are very pleased to hear you had a very positive experience dealing with the team at Langley.
Yours sincerely, Gail Byca - Marketing Assistant
★★★★★ 5/5
GoogleVery good experience with Oakwood with selling our property. It took Conor O'Neill just one open day to get us a buyer. Conor was extremely helpful in coordinating with various parties and making sure the process completed seamlessly. Overall very happy with the service
Nadeem · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Thank you for taking the time to leave Oakwood Estates a review Nadeem, we are so glad that you were able to find a buyer quickly and that you had such a positive experience.
Kind Regards,
Alice (Marketing Assistant).
★★★★★ 5/5
GoogleI can’t express how amazing our experience with Oakwood Estate Agents in Langley has been. From the start they have been professional, honest and helpful. They have been efficient in responding to our queries, calls and concerns. They have helped us navigate the difficulties of selling our house. Despite many issues and numerous phone calls, I was never made to feel that I was a nuisciance. Even when the chain broke (and this happened at least 3 times) their honesty and thinking outside of the box helped to get us back on track. In particular, I would recommend Conor O’Neill for his excellent knowledge, patience and customer service skills.
Bernadine Newton
Bernadine · 17 June 2023 · Oakwood Estates Slough (2 Clayton Parade)
Agent replied · 16 June 2024
Dear Bernadine, thank you for your lovely 5* review, Conor and the rest of the team at Langley will be delighted to hear you had a positive experience with Oakwood Estates. We wish you all the best. Yours sincerely, Gail Byca - Marketing Assistant
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