★★★★★ 2/5
Google*UPDATE* In response to Oakwood's response, we did not orchestrate any kind of chain collapse - twice we had an offer accepted and on both occasions the sellers had their purchase fall through, in the space of a couple of weeks. Sounds too coincidental, right?
What an unprofessional and disappointing response from a supposedly reputable business.
---------------------
Unfortunately as a first-time buyers my partner and I didn't have a great experience with Oakwood.
On two occasions we have had confirmed offers fall through after two different sellers (who we were assured had a target property lined up ready to go) were unsuccessful in their own purchases.
This was after weeks of daily aggressive and repetitive conversations asking us to increase our offer, without also asking the vendors to come to the negotiation table in the changeable housing market we find ourselves in in April 2023.
We were given all sorts of frankly bizarre stories as reasons for increasing our offer, including that another party "would have offered more but had a stillbirth so had to pull out"... why on earth would you tell another buyer that?!! Totally unprofessional.
Strangely enough after the increased offer was accepted in both circumstances, total radio silence followed and it was us chasing Oakwood for an update on the situation, as if it's OK to let us as the end chain buyer to sit dangling on a thread as we've got nothing better to do.
Definitely felt like we were given the runaround and used as bait for a quick sale, only to be dumped and forgotten about when an offer was accepted. Needless to say didn't get so much as a response when we pulled out of the current offer. Would not want to do business with a company that treats a several-thousand-pound transaction with such contempt and tries to take advantage of young first-time buyers.
I am very skeptical of all the one-review 5* comments here.
Jamie · 26 August 2023 · Oakwood Estates Maidenhead
Agent replied · 25 August 2024
Dear Mr Goodliffe
Having reviewed the file we note that your offer was accepted on 21/03/2023 on the basis that our vendors would need to find a suitable property to purchase. You subsequently emailed us at 17:48 on 05/04 (15 days later) to (apologetically) advise you were withdrawing from the purchase as you had found a different property. Apologies if we were unable to respond to your notice of withdrawal immediately but the office would have closed at 18:00.
We are therefore left rather baffled by your negative review given that you have orchestrated this sale to collapse and were pre-advised on acceptance of your offer that the chain was incomplete as our vendors needed to source a suitable purchase.
Your other comments with regards to an offer relating to a 'stillbirth' are totally unfounded. We find this to be unacceptable and we strongly condemn the use of slander against our business or any of our employees.
We wish you luck with your future endeavours and regret that this sale was unable to proceed in this instance.
Oakwood Estates Customer Services
★★★★★ 5/5
GoogleCan’t recommend this agency high enough, the level of service and professionalism was beyond 5 stars. Rebecca was seamless from start to finish understanding and accommodating our needs, being available to answer all our queries and concerns whilst completing our referencing and house move swiftly.
Would happily use their services again and be more than confident in trusting them with property related matters.
Fluffy · 26 August 2023 · Oakwood Estates Maidenhead
Agent replied · 25 August 2024
We're so glad to hear that your experience with Oakwood Estates was exceptional. We appreciate your feedback and I will be sure to pass on to Rebecca your positive comments. All the best. Katie - Marketing Assistant
★★★★★ 5/5
GoogleWe had four agents round to value our house , all were very competent , but I just found claire Barbe to be very engaging and no hard sell. I wouldn’t hesitate in recommending Oakwood estates , although relatively new kids on the block I found them to be professional and courteous.
Russell · 26 August 2023 · Oakwood Estates Maidenhead
Agent replied · 25 August 2024
Thank you so much Russell for taking the time to leave a 5* review, we are so glad you felt supported and enjoyed your experience with us. We look forward to working with you again in the future.
Kind Regards,
Alice (Marketing Assistant).
★★★★★ 5/5
GoogleThe level of communication and responsiveness displayed by Rebecca from Oakwood estates was unparalleled. She was always prompt in returning my calls and emails, keeping me informed every step of the way. Furthermore, she kept my specific details in mind and catered to it, her knowledge of the local market and industry trends was truly impressive, and she provided invaluable guidance and insights throughout the process. I would recommend 100%
Hamza · 26 August 2023 · Oakwood Estates Maidenhead
Agent replied · 25 August 2024
Thank you so much Hamza for this glowing review, and wonderful feedback regarding both Rebecca and Oakwood Estates. We look forward to working with you again in the future.
Kind Regards,
Alice
★★★★★ 5/5
GoogleWe can't recommend Oakwood enough - they have been amazing from start to end during our sales process. Very professional, great communication throughout. They have sold our propriety over our asking price and within our timeframe. A very smooth process. I personally recommend Ms. Clare Barbe, she has been amazing sales negotiator and would definitely use their services again.
Sandrine · 26 August 2023 · Oakwood Estates Maidenhead
Agent replied · 25 August 2024
Dear Ms. Stresser
Thank you for your lovely review on Oakwood Estates and the service you have received with the sale of your house. I am so pleased to read that you found the process smooth and the communication excellent throughout. Clare will be delighted to read this review.
Yours sincerely
Claire Davies
Marketing Assistant
★★★★★ 5/5
GoogleClare Barbe was amazingly efficient, available and helpful through the process of a tricky and far from straight forward sale. The rest of the team at Oakwood were similarly professional.
I chose Clare and Oakwood's, out of the three estate agents I met, as she knows the area of Maidenhead and the market very well. She is very impressive.
Gil · 26 August 2023 · Oakwood Estates Maidenhead
Agent replied · 25 August 2024
Thank you so much Gil for this glowing review, I am so glad that you had a positive experience with Oakwood Estates and look forward to working again with you in the future.
Kind Regards,
Alice (Marketing Assistant)
★★★★★ 5/5
GoogleFrom my first contact with Clare I knew I was in safe hands. Buying a house is a scary process but Clare was so reassuring during the whole thing. She kept me updated all the way, explained the parts of the process I didn't understand, no question was too stupid, and she kept the chain moving. Would not hesitate to recommend Oakwood Estates and especially Clare if you are thinking about buying and/or selling - Professional and knowledgeable with a genuine personal touch.
Debbie · 26 August 2023 · Oakwood Estates Maidenhead
Agent replied · 25 August 2024
Dear Debbie, thank you for your 5 star review, Clare and the rest of team at Maidenhead will be delighted to hear you had a positive experience with Oakwood Estates. All the best. Yours sincerely, Gail Byca - Marketing Assistant
★★★★★ 5/5
GoogleWe are very happy with our experience working with Clare from Oakwood Estate for selling our house.
She is very helpful, insightful and dedicated and made the sale process much easier and quicker.
She was also able to secure a very good price for our property.
We highly recommend working with Clare and Oakwood.
Rula · 26 August 2023 · Oakwood Estates Maidenhead
Agent replied · 25 August 2024
Dear Rula, thank you for your 5 star review, Clare will be delighted to hear you had a positive experience with Oakwood Estates and we wish you all the best. Yours sincerely, Gail Byca - Marketing Assistant
★★★★★ 5/5
GoogleClare and Kirsty were a pleasure to deal with from start to finish. They were both very professional, efficient and gave us regular updates throughout the whole process. I would highly recommend Oakwood Estates to anyone wanting to sell their home.
Andy · 26 August 2023 · Oakwood Estates Maidenhead
Agent replied · 25 August 2024
Thank you Andy for taking the time to leave both Clare, Kirsty and Oakwood Estates your 5* feedback.
Kind Regards,
Alice (Marketing Assistant).
★★★★★ 5/5
GoogleI would highly recommend Oakwood Estate Agents, this is my first time purchasing a property on my own and Clare Barbe, has been supportive throughout each stage of the process and has gone beyond her remit to help in any way she could. A breath of fresh air to have agents that genuinely take the time to match homes to your needs. Thank you Clare for all your help and finding me my home.
Mandy · 26 August 2023 · Oakwood Estates Maidenhead
Agent replied · 25 August 2024
Dear Mandy, thank you for your 5* review, Clare and the rest of the team at Maidenhead will be delighted to hear you had a positive experience with Oakwood Estates. We wish you all the best in your new home. Yours sincerely, Gail Byca - Marketing Assistant
★★★★★ 5/5
GoogleAfter inviting multiple agents in to sell our Maidenhead home, Oakwood were by far the most impressive in terms of approach, realistic market value, strategy and fees. Our lead agent Clare was fantastic from start to finish in terms of her professionalism, knowledge of the area and in particular communication. This resulted in our sale going through quicker than feared and ensured less overall stress for me and my family. Strongly recommend!
Nick · 26 August 2023 · Oakwood Estates Maidenhead
Agent replied · 25 August 2024
Dear Nick, thank you for your 5 star review, Clare and the rest of team will be delighted to hear you had a positive experience with Oakwood Estates. We wish you all the best. Yours sincerely, Gail Byca - Marketing Assistant
★★★★★ 5/5
GoogleClare and Kirsty were a great help on both my purchase and sale. With regular (honest) updates on the transactions and a very helpful and personal touch. Having been through quite the journey, I really appreciated the level of customer service provided and the open and honest advice. I hope I don’t have to move again any time soon, but if I do - Oakwood on speed dial.
James · 26 August 2023 · Oakwood Estates Maidenhead
Agent replied · 25 August 2024
Thank you James for your 5 star rating and positive comments. Clare and Kirsty very much appreciated receiving your feedback and we are glad that you have had a positive buying and selling experience. We wish you all the best with your next chapter. Elle Godfrey - Marketing Executive
★★★★★ 5/5
GoogleOakwood Estates, Clare and Kirsty in particular, were a pleasure to deal with from the start and found us a buyer quickly and at the right price. We had a bit of a disaster when the buyer pulled out unexpectedly, but Oakwood found another within 48 hours. They were proactive with managing the chain while our new buyer got up to speed and then had to manage further issues down the line when our lender was being slow! I cannot fault them and I don’t think we would have managed to complete on both our sale and purchase (which we also found via Oakwood) without the help of Clare and her team.
Sarah · 26 August 2023 · Oakwood Estates Maidenhead
Agent replied · 25 August 2024
Thank you Sarah for taking the time to leave your 5* feedback and review, we are so glad to hear that you felt supported throughout the process by Oakwood Estates and specifically Kirsty and Clare. Enjoy your new home!
Kind Regards,
Alice (Marketing Assistant)
★★★★★ 5/5
GoogleExtremely professional and detailed estate agency services. From the begging of a very long process we have felt supportive, had open and honest communication and Oakwood are always reactive and available. We dealt with Clare and I would highly recommend her. Even from valuing our house which was supported with local research and market conditions explained - to being able to negotiate and plan after an agreed purchase.
Candice · 26 August 2023 · Oakwood Estates Maidenhead
Agent replied · 25 August 2024
Thank you Candice for your detailed feedback and 5* review.
Kind Regards,
Alice (Marketing Assistant).
★★★★★ 5/5
GoogleLouise respected my request not to talk about the property and let me make my own observations.
K · 25 August 2023 · Oakwood Estates Iver
Agent replied · 24 August 2024
Thank you for taking the time to leave Oakwood Estates a 5* review, we really appreciate it.
Kind Regards,
Alice (Marketing Assistant).
★★★★★ 5/5
GoogleLouise was great, she really made our viewing experience very informative. Thank you.
Shraddha · 25 August 2023 · Oakwood Estates Iver
Agent replied · 24 August 2024
Thank you Shraddha for your review we are so glad you had a positive experience with Oakwood Estates. We look forward to working with you again soon.
Kind Regards,
Alice (Marketing Assistant)
★★★★★ 5/5
GoogleRating only, no written review.
Dilini · 25 August 2023 · Oakwood Estates Slough (39 High Street)
Agent replied · 24 August 2024
Thank you for your 5* review, we're pleased to hear you had a positive experience with Oakwood Estates. Yours sincerely, Gail Byca - Marketing Assistant
★★★★★ 5/5
GoogleRating only, no written review.
Klodian · 25 August 2023 · Oakwood Estates Slough (39 High Street)
Agent replied · 24 August 2024
Thank you Klodian, for your 5* review, we're pleased to hear you had a positive experience with Oakwood Estates. Yours sincerely, Gail Byca - Marketing Assistant
★★★★★ 5/5
GoogleRating only, no written review.
Murtaza · 25 August 2023 · Oakwood Estates Slough (39 High Street)
Agent replied · 24 August 2024
Thank you for your 5 star review, we're pleased to hear you had a positive experience with Oakwood Estates. Yours sincerely, Gail Byca - Marketing Assistant
★★★★★ 5/5
GoogleRating only, no written review.
Sumaira · 25 August 2023 · Oakwood Estates Slough (39 High Street)
Agent replied · 24 August 2024
Dear Sumaira, thank you for your 5* review, we are pleased to hear you had a positive experience with Oakwood Estates. Yours sincerely, Gail Byca - Marketing Assistant
★★★★★ 5/5
GoogleRating only, no written review.
John · 25 August 2023 · Oakwood Estates Slough (39 High Street)
Agent replied · 24 August 2024
Thank you John for your 5* review, we are pleased to hear you had a positive experience with Oakwood Estates. Yours sincerely, Gail Byca - Marketing Assistant
★★★★★ 5/5
GoogleRating only, no written review.
Amit · 25 August 2023 · Oakwood Estates Slough (39 High Street)
Agent replied · 24 August 2024
Dear Amit, thank you for your 5* review, we are pleased to hear you had a positive experience with Oakwood Estates. Yours sincerely, Gail Byca - Marketing Assistant
★★★★★ 4/5
GoogleRating only, no written review.
Kabir · 25 August 2023 · Oakwood Estates Slough (39 High Street)
Agent replied · 24 August 2024
Good Morning,
Thank you for your review!
All the best,
Jessie, Marketing Assistant, Oakwood Estates
★★★★★ 5/5
GoogleRating only, no written review.
Shamsher · 25 August 2023 · Oakwood Estates Slough (39 High Street)
Agent replied · 24 August 2024
Good Morning,
Thank you for giving us a great review!
All the best,
Jessie - Marketing Assistant, Oakwood Estates
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