Trusted Agent profile

Oaks Estate Agents in Croydon and London

4.7

★★★★★ Excellent

1,104 reviews across 4 offices and 3 platforms

Oaks Estate Agents has four offices, in Croydon and London (three offices). Together they have 1,104 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,084

Reviews on Google

All 4 offices

Facebook logo

1.0 / 5

1

Reviews on Facebook

Business-wide

Trustpilot logo

19

Reviews on Trustpilot

Business-wide

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Our offices

Oaks Estate Agents's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Oaks Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 1,082 reviews on Google only. Show every review

2/5

Google

I am not fond of cold callers. I am even less fond of people who call you and when challenged as to how they gained your number come up with some nonsense about valuing your home "a few years back", Having owned the property for 40 years I know that never happened and I would likely have gone to a more local estate agent. Pleasant enough chap on the phone though hence two stars for effort

John · 11 December 2025 · Oaks Estate Agents Croydon

Agent replied · 11 October 2026

Hi John, Not entirely sure what has happened here, I'm going to look into it. Apologies nonetheless. Thank you, James Byrne Managing Director

5/5

Google

Montel and Dane were truly wonderful with us, hard working, patient, kind and very good at their jobs. And when we found our dream home Montel was there, guiding us every step of the way. Calm, honest and so supportive. We really recommend Oaks! Milo and Saria.

Milo · 10 December 2025 · Oaks Estate Agents London (157 Portland Road)

Agent replied · 25 December 2025

Hi Milo, That's a really glowing review, I really appreciate you taking the time. Congratulations with the move, stay in touch. Thank you, James Byrne Managing Director

5/5

Google

The team has got me an offer super fast and made the process quick and easy. Thank you.

Lenka · 6 December 2025 · Oaks Estate Agents London (157 Portland Road)

Agent replied · 25 December 2025

Hi Lenka, Thank you very much for working with us! Well done with the sale. Thank you, James Byrne Managing Director

5/5

Google

We found the experience very professional, polite and efficient. Buying and selling at the same time can be a stressful time however, Oaks made it as stress free and smooth as possible. Great effort to the South Norwood team, and a special thanks to Montel who was with us every step of the way and was instrumental in our sale. Fantastic!

Mark · 5 December 2025 · Oaks Estate Agents London (157 Portland Road)

Agent replied · 25 December 2025

Hi Mark, It was great to work with you! Thank you very much for trusting me and the team. Congratulations with the move and thank you for the review. Thank you, James Byrne Managing Director

5/5

Google

Great bunch and great service from the guys there… We dealt mainly with Montel who was very friendly and understanding and they all helped us through every step of the way.

Ben · 5 December 2025 · Oaks Estate Agents London (157 Portland Road)

Agent replied · 25 December 2025

Hi Ben, Thank you for taking the time to leave a 5* review, it's really appreciated. Thank you, James Byrne Managing Director

5/5

Google

From start to finish I have received excellent service from everyone I have dealt with at Oaks Estate Agents in Streatham. James Poll has been outstanding in helping me sell the property, he has always been approachable and willing to chase if necessary and also to clarifying things if I didn't quite understand. I would highly recommended using this estate agent if you are in the process of selling your property.

Linda · 5 December 2025 · Oaks Estate Agents London (270 Streatham High Road)

5/5

Google

Helpful in selling my flat in Streatham - quick to respond to queries and kept on top of solicitors and made sure everything kept moving. Would recommend their services.

Ashleigh · 5 December 2025 · Oaks Estate Agents London (270 Streatham High Road)

1/5

Google

Procured services as a landlord, very aggressive when issues arise and side with the tenant into post termination of services. Suspected response to this review is to deflect the issue.

Jonathan · 5 December 2025 · Oaks Estate Agents London (270 Streatham High Road)

Agent replied · 12 December 2025

We are always happy to hold up our hands when we get something wrong. However, Jonathan has raised several complaints with The Property Ombudsman, and on each occasion none of his complaints have been upheld, which is telling.

5/5

Google

We have worked with Oaks Estate Agents for some time as a Pest Control Service provider. They are always professional and care about their clients. Thanks as always for being a pleasure to work with. Sean (Director Pestforce)

Sean · 4 December 2025 · Oaks Estate Agents London (172 ????? 176 Norwood Road)

5/5

Google

Outstanding service. Andree, Vas and Gabriel were quick, friendly, and worked incredibly hard on our behalf to secure a quick sale and an excellent price for our flat. We believe that they are a perfect example of why going for a local, smaller estate agent can be a much better choice than some of the bigger names.

Lucy · 4 December 2025 · Oaks Estate Agents London (172 ????? 176 Norwood Road)

5/5

Google

We recently purchased a property through Oaks Estate Agents and overall had a positive experience. Dane, our estate agent, was super helpful in showing properties and throughout the buying process. We had an affinity with him and were grateful that he was able to find us a house. The buying process was smooth, communication was clear, and everything moved along efficiently, and the experience was handled professionally throughout.

Bianca · 28 November 2025 · Oaks Estate Agents London (157 Portland Road)

Agent replied · 25 December 2025

Hi Bianca, Congratulations with the purchase! Thank you very much for the brilliant review as well. Thank you, James Byrne Managing Director

5/5

Google

Thank you Chloe for your excellent managment of my property. You have allways promptly deal with the required managment issues to high standard. Thanks a lot. Thank you also to Samyul who has also always been extremely helpful and responsive to all my queries. Having you both on board it is a plus++ for Oaks.

Cintia · 25 November 2025 · Oaks Estate Agents London (172 ????? 176 Norwood Road)

5/5

Google

Oaks got us a buyer in two weeks after switiching from another agent. They were also really helpful and reassuring during a particularly slow and stressful selling process. Would highly recommend

Owen · 17 November 2025 · Oaks Estate Agents London (157 Portland Road)

Agent replied · 17 April 2026

Hi Owen, Thank you for working with us! Once the worst, second the best! Really appreciate you taking time to leave us a kind review as well, means a lot. Thank you, James Byrne Managing Director

5/5

Google

Oaks Estate Agents have been handling our rental property in SW16 and we are in our third year. Becky, Tenancy and Property Manager has been our main contact. Becky has been professional, polite and any queries raised by us have always been answered promptly. Before retiring I worked as an Estate Agent/Office Manager in UB4 for forty years and I have a wealth of experience in estate agency matters. I would highly recommend Oaks Estate Agents and Becky.

Nora · 16 November 2025 · Oaks Estate Agents London (172 ????? 176 Norwood Road)

5/5

Google

James and Gabriel provided an excellent service during the sale of my flat in Streatham. They knew the local market well and although my final sale price fell rather short of the initial valuation, the communication and support received throughout the process was great. Polite, responsive, respectful and helpful - I would highly recommend them as an agents.

Victoria · 16 November 2025 · Oaks Estate Agents London (270 Streatham High Road)

5/5

Google

From start to finish everyone involved has been extremely helpful. Always a difficult process but with the help of Oaks it’s been seamless. Especially massive thankyou to Montel providing answers to any question no matter big or small, couldn’t have asked for a better estate agent to deal with throughout the whole time dealing with him. I couldn’t recommend more.

Indy · 12 November 2025 · Oaks Estate Agents London (157 Portland Road)

Agent replied · 17 April 2026

Hi Indy, Thank you very much for taking the time to leave such a lovely review. Thank you, James Byrne Managing Director

5/5

Google

We cannot recommend Oaks (South Norwood) highly enough for the exceptional service they provided throughout the sale of our home. In what has been an undeniably challenging market, they demonstrated unwavering commitment and professionalism from start to finish. Special mention must go to Montel Hanson, who was outstanding. Montel’s dedication, expertise, and positive attitude were remarkable. Even when the process took longer than anticipated, Montel never once lost faith in the process. Instead, they remained proactive, arranging viewing after viewing and continuously refining the approach to showcase our property at its very best. What set the entire Oaks team apart for us was their tenacity and genuine care for their clients. Where other agencies might have given up or suggested drastic price reductions, the team at Oaks kept pushing forward with determination and strategic thinking. Their persistence paid off spectacularly - our expectations were met, despite the difficult market conditions. If you’re looking for an estate agency that combines expertise with genuine dedication and won’t give up until they’ve achieved the best possible result, look no further than Oaks. Thank you, Montel, Dan, Dane and the entire Oak network, for your incredible work.

Warren · 12 November 2025 · Oaks Estate Agents London (157 Portland Road)

Agent replied · 17 April 2026

Hi Warren, Words can't express how much the above means to me so I'm going to keep it really short and just say thank you very much. I'm really grateful you chose to work with us. Please stay in touch and all the very best. Thank you, James Byrne Managing Director

5/5

Google

We had a very positive experience with Oaks. Dane was professional, friendly and helpful during the viewings and Montel went above and beyond to make sure the purchase of our new home and the sale of our previous property went through - thank you

Charlotte · 12 November 2025 · Oaks Estate Agents London (157 Portland Road)

Agent replied · 17 April 2026

Hi Charlotte, Thank you very much for the kind review, I'll be sure to pass it onto Dane. Thank you, James Byrne Managing Director

5/5

Google

An Exceptional Experience with Montel ​I just bought my first house in South London, and I honestly couldn’t have asked for a better experience. ​As a first-time buyer, I was a bit nervous about the whole process, but Montel made everything so much easier than I expected. ​What I really appreciated was how genuine he was, and I now consider Montel a real friend, not just an agent I bought my house through. There was no pressure or sales talk, as he even just wished me happy birthday. It was mainly just honest advice and support from someone who clearly knows the South London market inside out. ​Montel was friendly, approachable, and always quick to reply. No question was ever too small. He explained everything clearly and kept me updated every step of the way, which really helped take the stress out of it all. ​Thanks to Montel really goes the extra mile and makes you feel completely looked after. Montell is the best estate agent in South London in my opinion.

Yves · 12 November 2025 · Oaks Estate Agents London (157 Portland Road)

Agent replied · 17 April 2026

Hi Yves, Thank you very much for the exceptional review, it's really kind and I really appreciate you taking the time. Congratulations on the property! All the very best. Thank you, James Byrne Managing Director

5/5

Google

I recently sold my late mother’s property through Oaks Estate Agents and was thoroughly impressed by the level of service I received. The team demonstrated excellent knowledge of the housing market and guided me through every stage of the process with professionalism and clarity. They were always prompt in responding to my queries and worked hard to secure the best possible price for the property. The sale was completed in record time - the efficiency and speed of the process genuinely shocked me. During what was a difficult time, Oaks made the process as stress-free as possible. I would absolutely use them again and wouldn’t hesitate to recommend them to anyone looking to sell their home. Special thanks to Daniel

Linton · 12 November 2025 · Oaks Estate Agents London (157 Portland Road)

Agent replied · 17 April 2026

Hi Linton, Thank you for trusting us with your family home. It really means a lot! I remember meeting you at the Palace game, so it was great to represent you with the sale months later. Thank you, James Byrne Managing Director

1/5

Google

Really unprofessional agency with low grade agents. I put in an offer of a flat to be told that the vendor was unresponsive. They said as soon as they get in touch with the vendor, they will put the offer and get back in touch. I then discover that they had contacted the vendor, did not put the offer forward and sold it to someone else.

Des · 12 November 2025 · Oaks Estate Agents London (270 Streatham High Road)

5/5

Google

Amazing customer service, from start to finish. Found us the most perfect property. The whole team have been amazing. Individually Rihanna has been absolutely incredible she listened to what we wanted and exceeded our expectations greatly. Would definitely recommend.

Tamar · 11 November 2025 · Oaks Estate Agents Croydon

Agent replied · 11 October 2026

Hi Tamar, Thank you very much for the kind 5* review. Thank you, James Byrne Managing Director

5/5

Google

It was great working with Luca as my estate agent, and I cannot recommend him enough. He was very professional, thrusting, kind, and approachable throughout the entire process. Luca supports me every step of the way, taking the time to explain everything clearly and ensuring I felt comfortable with every decision. His expertise, and genuine care truly made the experience enjoyable and stress-free. Thank you very much Luca.

Jomhs · 11 November 2025 · Oaks Estate Agents Croydon

Agent replied · 11 October 2026

Hi Jomhs, Thank you for the kind words about Luca and the 5* review. Thank you, James Byrne Managing Director

5/5

Google

After struggling to sell our house with two different estate agents, the whole team at Oaks did a great job, organised lots of viewings and finally got us an offer. They gave us a realistic expectation of the market at the start, and the offer reflected this. It was a very smooth process after this to exchange and then completion.

Zsofia · 11 November 2025 · Oaks Estate Agents Croydon

Agent replied · 11 October 2026

Hi Zsofia, Thank you very much for working with us and also for the kind review, I really appreciate both. Thank you, James Byrne Managing Director

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Oaks Estate Agents

Which Oaks Estate Agents office has the most reviews?

Croydon has the most, with 395 reviews rated 4.7 out of 5, followed by London (270 Streatham High Road) with 325.

Where are the Oaks Estate Agents offices?

The four Oaks Estate Agents offices, by town:

Has Oaks Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards: Oaks Estate Agents, Croydon won Platinum; Oaks Estate Agents, London won Trusted Agent.

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Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

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