Trusted Agent profile
★★★★★
1,104 reviews across 4 offices and 3 platforms
Oaks Estate Agents has four offices, in Croydon and London (three offices). Together they have 1,104 reviews on three platforms, rated 4.7 out of 5 overall.
1,084
Reviews on Google
All 4 offices
1
Reviews on Facebook
Business-wide
19
Reviews on Trustpilot
Business-wide
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Oaks Estate Agents's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Oaks Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 1,082 reviews on Google only. Show every review
5/5
GoogleI tried selling my property with an online agent but had no success. I switched to James at Oaks and had an asking price offer within the first ten days of marketing.
Thank you for firstly giving us an opportunity to market your property and secondly for leaving your kind review. I appreciate it. Thanks, James Byrne Managing Director
5/5
GoogleMassive thank you to James at Oakes Croydon for the amazing job he did in both the sale and purchase of my properties. He was helpful, friendly and informative throughout the process, which can often be a stressful one. An excellent and professional service I would highly recommend.
Hi Amyrose, The pleasure was all mine! I’m glad it went so smoothly. Thanks, James Byrne Managing Director
5/5
GoogleFrom my initial contact with Oaks I found the service has been exceptional compared to what else I’ve experienced. James and the team listened to what I was looking for in terms of my property search and showed me a number of properties at a time which was convenient for me after working hours. I can truly say they went above and beyond to find me something suitable which in the end resulted in me securing an ideal property which I’m looking forward to moving into. This is something I feel a lot of agents promise but ultimately don’t deliver on. Not the case with Oaks in my opinion.
Hi Ollie, I didn’t want to reply until we had exchanged! Congratulations on your lovely new home. Thank you for taking to leave a review, it really appreciated. Thanks, James Byrne Managing Director
5/5
GooglePut my property on with Oaks in Streatham. Regular updates from Gabriel and all the team throughout the sale process even though it was long winded by the buyers!!!. Would highly recommend.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleI experienced a 1st Class service from the guys at Oaks. From their first point of contact until last they made it a very stress free journey. I would happily recommend their services.
5/5
GoogleAlthough they were not hired by me but by my seller, Charlotte and the whole team at Oaks was fantastic, chasing agents, solicitors and management companies daily in order to progress with the sale/purchase tricky chain (2 exchanges and completions on the same day!) as fast possible. Without them I would probably be still waiting for the process and issues to be solved. Thank you guys!
5/5
GoogleWe have been working with Oaks Estate Agents for over a year now and I can honestly say that the team are great and I would highly recommend them. A special mention to Alex in property management, as we believe she brings so much order and a level of excellent to the well keeping of the properties.
5/5
GoogleOaks located my perfect new home (parking, big bedroom, lots of light, balcony, modern) with all the requirements in less than 48 hours. They managed to run me through all the security checks and have me moved in by the weekend. Best estate agents I have ever used! THANK YOU.
5/5
GoogleI had a non-standard sale to deal with which took 2 years from the time of initial valuation to actually being put on the market. The staff at Oaks, particularly Gabriel Okafor, were nothing but patient, helpful and understanding during this difficult time. Once the property was on the market, I was kept fully informed of viewings and any offers made and loved the fact that Gabriel was tenacious in keeping the solicitors on both sides on their toes so that delays in the sales process were kept to a minimum. At every stage I was made to feel that I was a valued and important client. Gabriel's friendly personality and totally professional attitude have restored my faith in estate agents!
5/5
GoogleHad 2 flats for sale through Oaks, they sold both and gave us a fantastic service throughout. Always there if we had any questions and Elias is a very polite and professional person to deal with. Gabriel the manager was at hand to smooth over any small problems and most impressively they managed to get from offer accepted to completion in just 6 weeks !! well done guys, and a huge thank you. Cant wait fro your Croydon branch to open so we can do some more business together.
5/5
GoogleWe chose to sell our flat in Streatham (in Summer 2017) through Oaks because we were impressed at their performance in the area. The staff we dealt with were impressively hard-working and courteous. Frequency and ease of communication was excellent throughout. Once offers had been made and accepted, Oaks were surprisingly pro-active and helpful in the steps towards completion, too. It was a refreshing experience compared to other estate agents I've dealt with in the past. We would recommend.
5/5
GoogleWe recently purchased a property through Oak's and have been very impressed with the service provided from start to finish. Elias was very professional and supportive throughout, especially when liaising with solicitors, allowing the process to move along quickly and smoothly. We would certainly recommend Oaks for any prospectus buyers. Many thanks for all the support!
5/5
GoogleThe team at Oaks have been absolutely brilliant from start to finish. The service has always been polite, professional and most importantly honest. They got an offer on our property within a very short period of time in a tougher market and kept us informed throughout the process. Where there was any obstacles , they went above and beyond to smooth things over and get it back on the right track. I have absolutely no hesitation in recommending them.
5/5
GoogleI've bought my house through them. The estate agent Elias was very professional, calling me to inform us of every new detail and ansewring me all the doubts we had.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleStaff at this Estate Agents are very helpful and made my buying experience very easy! 5 star! I would recommend them to everyone.
5/5
GoogleMy transaction was handled with care and efficiency, keeping me informed at every step - something i've really struggled with in the past with other agents . Would highly recommend.
5/5
GoogleWe got a fantastic service from Oaks when we sold our flat. They did a beautiful job with marketing (esp. photos), they got us an offer quickly, and they were helpful and proactive throughout the whole process. Great value from a great local business!
1/5
GoogleHaving dealt with many estate agents over the years, I can truly say that this is the worst experience I've ever had. I thought working with an independent firm would allow a more personal touch and that they would act with more integrity and honour than some of the bigger corporate companies. WRONG! The director of the company made all sorts of promises to guarantee his commission, but they were in fact lies and he showed his profound lack of integrity and honour when it came to it. Working with Oaks has cost me an awful lot of money, I feel completely screwed over by them and would never recommend them to anyone. AVOID!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Croydon has the most, with 395 reviews rated 4.7 out of 5, followed by London (270 Streatham High Road) with 325.
The four Oaks Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards: Oaks Estate Agents, Croydon won Platinum; Oaks Estate Agents, London won Trusted Agent.
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