Trusted Agent profile

Oaks Estate Agents in Croydon and London

4.7

★★★★★ Excellent

1,104 reviews across 4 offices and 3 platforms

Oaks Estate Agents has four offices, in Croydon and London (three offices). Together they have 1,104 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,084

Reviews on Google

All 4 offices

Facebook logo

1.0 / 5

1

Reviews on Facebook

Business-wide

Trustpilot logo

19

Reviews on Trustpilot

Business-wide

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Our offices

Oaks Estate Agents's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Oaks Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 1,082 reviews on Google only. Show every review

5/5

Google

Great service, very quick and painless. I had trouble dealing with some other agencies, as is seemed like they don't really do much for young tenants who are trying to rent in their early twenties. Fortunately I found Oaks Croydon. The staff was a pleasure to deal with and the whole process was swift and easy, exactly as I wanted. Would definitely recommend!

Vladimír · 12 June 2020 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Hi Vladimir, Thank you for taking the time to leave a review. I hope you've settled in your new home, it's a great location; I should know! Let us know if you need anything, all the best. Thanks, James Byrne Managing Director

5/5

Google

Just finalised the purchase of our new home! The experience with Oaks has been great. Great communication and support throughout the process. Also very speedy! James even replies over the weekend which is invaluable. Can’t wait to move in!

Ursula · 12 June 2020 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Hi Ursula, Congratulations on exchanging contracts! I just worked out that it was 40 days from Draft Contract to Exchange which isn’t bad going at all! I appreciate you taking the time to leave a review and I hope you love your new home. Thanks, James Byrne Managing Director

5/5

Google

Massive THANK YOU to James and Daniel,we had amazing experience of buying our first dream property through OAKS ESTATE AGENTS. We did not have much knowledge as first time buyers but James and Daniel made everything easy and smooth. Such a professional team! Always there for us, amazing communication, quick responds. It's been a pleasure! Highly recommend their service! Again THANK YOU FOR MAKING OUR DREAM COME TRUE!

Malgorzata · 12 June 2020 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Hi Malgorzata, Thank you for being a dream to deal with and congratulation on buying your first place! When you use our recommended broker and solicitor, the process is so straight forward! I hope you and your family are happy in your beautiful new home. Stay in touch if you ever need anything. Congratulations again! Thanks, James Byrne Managing Director

5/5

Google

We chose Oaks Croydon to market our home over the other local competitors in Addiscombe due to two commendable recommendations. We were not disappointed. James and Dan provided a flawless service from initial valuation to exchange of contracts. The team at Oaks Croydon were professional with expert industry knowledge and we can't recommend them enough.

Leon · 12 June 2020 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Hi Leon, Thank you firstly for allowing us to market one of the best houses in Addiscombe for you and secondly for leaving a kind review. I’m delighted that we achieved above the asking price for your family. We all enjoyed working with you! Thanks, James Byrne Managing Director

5/5

Google

We've just purchased our first property with Oaks and the experience was absolutely fantastic. A massive thanks to Dan and the team for helping us to find the perfect property and guiding us through the entire process. The communication throughout was great and led to a very quick turnaround!

Sarah · 12 June 2020 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Hi Sarah, Congratulations! You made life incredibly easy by using a tremendous solicitor. I’ll pass your comments onto Dan and I look forward to seeing you very soon for completion. I really appreciate you taking the time to leave a review. Thanks, James Byrne Managing Director

5/5

Google

Rented out our three bedroom house in Addiscombe with Oaks Estate Agents and was delighted with the service. James initially valued the property, Daniel found us tenants and Alex handled the paperwork incredibly efficiently. They managed to achieve above the initial asking price as well. I’ll happily recommend them to anybody in the area.

Andrew · 12 June 2020 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Thanks Andrew, it’s an amazing house so it was fairly straight forward but I’m delighted with the quality tenant and amazing price achieved! Appreciate the opportunity. Thanks, James Byrne Managing Director

5/5

Google

Fantastic, professional service from the team at Oaks. James and Daniel gave me confidence from the word go that they would get a tenant for my flat. Unlike experiences I have had with other estate agents I was kept updated regularly throughout the process with honest news, good or bad. I couldn't recommend Oaks highly enough!

Hugh · 12 June 2020 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Hi Hugh, Thank you so much for giving us an opportunity, I know you had every agent in the area chasing you for your wonderful home! Hope the move went smoothly and thank you for leaving us a really kind review. Thanks, James Byrne Managing Director

5/5

Google

I would definitely recommend Oaks instead of the guys over the road. Oaks have restored my faith in Estate Agents having coming across professional, efficient, 'on it' and trustworthy. There are no snotty nosed teenagers who spin the 'estate agent' banter and forget to call you or potential buyers. Sold my house in Feb-20 at asking price and beyond my expectations.

Tariq · 12 June 2020 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Hi T, Thank you for choosing to work with us over everybody else, I appreciate it. Thank you also for leaving such a glowing review. Glad we managed to sell your house so swiftly at such a strong price. Stay in touch and let me know if you ever need anything. Thank you, James Byrne Managing Director

5/5

Google

My Fiance and I recently brought a house through Oaks and were very happy with the service. James and his team were helpful throughout the process with any and all enquiries we had and we couldn't be happier with the property. The service felt a lot more personal than with other estate agent, I would recommend using them.

Stuart · 12 June 2020 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Hi Stuart, Thank you very much for taking the time to leave a review! I hope you've both settled into your lovely new home. Stay in touch and let me know if you ever need anything - btw, the board will be taken down in the next 24 hours! Thanks, James Byrne Managing Director

5/5

Google

James, Ciaran and the team were AMAZING - I can't fault them, I wouldn't hesitate to use again in the future and would 100% recommend to anyone looking for an estate agent. I went from advertising my property to exchange within 8 weeks and completion a week later. I had originally listed with a previous estate agent for 3 months and not had a single viewing, putting it down to the market but within a week with Oaks, I had viewings and offers - You can't fault that!! The photographer was organised quickly and were professional and to a high standard. James and his team were knowledgeable, super friendly and always easily contactable (email, WhatsApp etc) and I was kept up to date on any progress all the time, no matter what time of the day - this was a major factor as my previous estate agent never spoke to me! 10000% Recommend them!!!

Emily · 12 June 2020 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Hi Emily, Thank you firstly for letting us market your amazing apartment and secondly, for leaving us such a kind review. It was great working with you and I'm delighted that we were able to get you sold so quickly. The property was amazing so I'm not exactly sure what the others were playing at! I hope you've settled into your new house and wish you well. Stay in touch! Thank you, James Byrne Managing Director

5/5

Google

We had James value our flat in Croydon, and we have been highly impressed with his follow up communications and general knowledge of the local property market. Detailed communication and honest assessments with no ulterior motive that still 'cut to the chase' are his strengths, when Estate Agents can vary in terms of professionalism; James is second-to-none, and we're not surprised new offices are opening up all over the area. We are lucky enough to live within a few minutes of their very smart new office in Addiscombe.

Michael · 12 June 2020 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Hi Michael, I can't thank you enough for taking the time to leave a review. Thank you for supporting my local business, I really appreciate it. I hope you and family are keeping safe in these strange and unprecented times. Thank you, James Byrne Managing Director

5/5

Google

I have just bought my first property and serendipitously stumbled upon Oaks after being quite disillusioned with the behaviour of other agents in Addiscombe. James and his team have been a dream to work with from start to finish. His responses were always prompt and knowledgeable, and I felt like I was talking to a friend rather than somebody who just wanted to close a deal. High end service with a friendly face to go with it. Will use these agents again!

Akshay · 12 June 2020 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Hi Akshay, Congratulations on completion and becoming a home owner. I really appreciate you taking the time to leave a review and I'm delighted we were able to assist you. One of our neighbours now, stay in touch! Thanks, James Byrne Managing Director

5/5

Google

What was most refreshing about dealing with Oaks in Addiscombe is described in one word which, in today’s culture, is becoming increasingly rare: INTEGRITY. Right from the first meeting, James promised to be available, accessible, transparent and honest. Even though I was slightly skeptical, they delivered on all counts and delivered consistently. This gave me great confidence and trust, again, rare commodities today. I’d have no hesitation using Oaks again and would highly recommend.

Chris · 12 June 2020 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Hi Chris, Thank you very much for giving us the chance to work with you to sell your wonderful house in Addiscombe and also your very kind words. I appreciate it all a lot. Hope you and the family are keeping well. Stay in touch. Thank you, James Byrne Managing Director

5/5

Google

We had a fantastic service as buyers through Oaks Estate Agents from the first day I visited the property (arranged very last minute with no complaints!). James provided excellent communication throughout the process. I would absolutely recommend him and his team to buyers and sellers alike.

Amy · 12 June 2020 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Thank you so much Amy, that’s very kind of you, enjoy living in your amazing new home! Thanks, James Byrne Managing Director

5/5

Google

We recently sold our flat through Oaks. Daniel managed to get us a great offer in just a few weeks and James kept a close watch on the progress of the sale and was very proactive in removing obstacles along the way and making sure that everything went as smoothly as possible. I am very positively surprised at how quickly everything went and would recommend them without a doubt!

Alice · 12 June 2020 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Thank you Alice for picking us to represent you! You were one of the first people to give us an opportunity in Addiscombe so we’ll always appreciate that. Buzzing we found you a great buyer and delighted you were happy with the service. Stay in touch! Thanks, James Byrne Managing Director

5/5

Google

I sold my house within 4 weeks after listing with James and his team at Oaks Croydon. True professionals, really giving you the attention and customer service you need. From start to finish James gave me regular updates and I am so glad we used his company to sell our property. I would definitely recommend Oaks to anyone looking to sell their property.

Lisa · 12 June 2020 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Hi Lisa, Thank you so much for picking us to market your lovely house! I'm over the moon with your testimonial, thank you for taking the time to leave it - it was great working with you. Thanks, James Byrne Managing Director

5/5

Google

Vary happy with the service provided by Oaks. Friendly, professionally team. Sold and purchased with Oaks, James valued my property and gave a good valuation and options for marketing. Daniel manged to sell my flat in a couple of days which was excellent. Ciaran showed me around the property I purchased, was very friendly and knowledgeable about properties in the area. They also have local offices and it was very reassuring being able to call in and speak to James about the progress of my transaction.

PAY · 12 June 2020 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Hi P, Thank you for leaving a wonderful review. It was a pretty stressful one but I’m glad we all played a part. I don’t anticipate you moving again anytime soon but stay in touch. It’s an estate agents dream selling for somebody and finding them a property as well! All the best in your new home. Thank you, James Byrne Managing Director

5/5

Google

I cannot speak highly enough of Oaks Estate Agents. I have been working in tandem with James for roughly 3 years now. In that time we have developed a fantastic professional relationship and rapport. People often hear of horror stories about the relationship between solicitors and estate agents, however I have never had any such problems with James and I can safely say that he is the best I have ever dealt with when it comes to Estate Agency. I can personally attest to how helpful James' efforts are to me in progressing a transaction. When I heard James' was setting up his own office in Croydon last year, I could not be happier for him. He is now putting a team together and training them in his own mould. For example, I have also also had dealings with Daniel and Ciaran on many transactions and they are equally efficient and helpful. I cannot recommend the team at Oaks enough.

Naqibul · 12 June 2020 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Hi Naq, I appreciate the review! We think the world of you and are grateful for your assistance. You put competitors to shame with their lacklustre "service"! Here's to the next three years. Thanks, James Byrne Managing Director

5/5

Google

We have just completed our house sale with James. We chose to use Oaks in the first place after having a disappointing experience with an online estate agent when selling another property. We had a number of different agents value our property but chose to work with James because we felt his valuation was accurate, we liked James and his rate was competitive. Throughout the sale, James was proactive, efficient and friendly to work with. He sent around his sales team, Daniel and Mel, to meet us which was a really nice touch as we then had faces to the names and it meant they had more of an inside view of the property they would be selling. We have a busy family life and preparing the house for viewings was always going to be a challenge and James facilitated this by keeping viewings to the the weekends and booking them in blocks. We were delighted to achieve our asking price in a fortnight and from there James went above and beyond to ensure the transaction went smoothly. He has exceptional people skills and was able to iron out any bumps in the rounds and we exchanged and completed according to the schedule initially agreed. We are very grateful to both James and Daniel for helping us with our sale, for guiding us through a stressful time as smoothly as possible, and absolutely recommend you get in touch with them if you need an estate agent.

Laura · 12 June 2020 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Laura, thank you so much; your review means the world to me. Thank you for giving us an opportunity to market your lovely home, I'm glad that we did it justice! Stay in touch and let us know if you ever need anything. All the best to you and your family. Thanks, James Byrne Managing Director

5/5

Google

Thanks to James and Daniel, we had a great experience purchasing through Oaks. Being first time buyers (using HTB scheme) we didn’t have much knowledge of the whole buying process, but Daniel and James were very supportive, and responded quickly to any questions we had. We had regular communication with James, who helped wherever he could, especially with solicitors. He helped to make the process a lot less stressful than it could have been. Would highly recommend Oaks Estate Agents.

Linval · 12 June 2020 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Hi Linval, Both Daniel and I are over the moon that you took the time to leave us a review, thank you very much. Now exchange is out the way, we look forward to seeing you on completion to give you your keys! Thanks, James Byrne Managing Director

5/5

Google

James and his lovely team were very professional and friendly, I would highly recommend their services! They were so helpful and polite, which is very refreshing to experience and I wouldn't hesitate in speaking to them again in the future.

Natalie · 12 January 2020 · Oaks Estate Agents Croydon

Agent replied · 10 January 2025

Thank you Natalie! Yours was the first house we ever let, history! Thanks for giving us an opportunity, we appreciate it. Thanks, James Byrne Managing Director

5/5

Google

What a great experience to deal with James and the rest of his highly professional team. Thank you to you all for dealing with the sale of my mother’s property. All carried out seamlessly from start right through to completion . The setting up of a what’s app group to keep all appraised simultaneously was a great idea and created a cared for feeling. This was one of the best estate agents experience I have ever had.

David · 12 January 2020 · Oaks Estate Agents Croydon

Agent replied · 10 January 2025

Hi David, It's honestly been my pleasure selling your mothers property! I'm glad that you and your siblings opted to use our services and I'm honestly thrilled that you're happy with the result. There's 49 years of history in that property so I'm really, really delighted that we found your mother the right buyer too. Thanks, James Byrne Managing Director

5/5

Google

James has been so helpful and attentive in helping us find our first home. Very responsive and always trying to help in all areas he could. Could not recommend it enough. Thanks James

Karla · 13 December 2019 · Oaks Estate Agents London (270 Streatham High Road)

5/5

Google

Our experience as Tenants has been wonderfully smooth. James and Alex were so helpful and professional, always happy to answer our questions. Unlike other estate agents we didn't feel pressured or deceived, they were honest and genuine. The best experience we could have hoped for. I highly recommend Oaks!

S · 13 November 2019 · Oaks Estate Agents Croydon

Agent replied · 11 November 2024

Thank you Siobha, I really appreciate you taking the time to leave a review, it was lovely dealing with you and helping you find your new home; hope you’re enjoying it! Thanks, James Byrne Managing Director

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Oaks Estate Agents

Which Oaks Estate Agents office has the most reviews?

Croydon has the most, with 395 reviews rated 4.7 out of 5, followed by London (270 Streatham High Road) with 325.

Where are the Oaks Estate Agents offices?

The four Oaks Estate Agents offices, by town:

Has Oaks Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards: Oaks Estate Agents, Croydon won Platinum; Oaks Estate Agents, London won Trusted Agent.

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Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

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