1/5
GoogleRating only, no written review.
Trusted Agent profile
Oaks Estate Agents in Croydon and London
★★★★★
1,051 reviews across 4 offices and 3 platforms
Oaks Estate Agents has four offices, in Croydon and London (three offices). Together they have 1,051 reviews on three platforms, rated 4.7 out of 5 overall.
1,031
Reviews on Google
All 4 offices
1
Reviews on Facebook
Business-wide
19
Reviews on Trustpilot
Business-wide
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Our offices
Oaks Estate Agents's four offices, most reviewed first. Each has its own page.
- Oaks Estate Agents Croydon1 Bingham Corner Lower Addiscombe Road, CR0 7AA395 reviews · 375 on Google (4.8)19 in the last 90 days
- Oaks Estate Agents London (270 Streatham High Road)270 Streatham High Road, Streatham, SW16 6HE294 reviews · 274 on Google (4.6)0 in the last 90 days
- Oaks Estate Agents London (157 Portland Road)157 Portland Road, South Norwood, SE25 4UX219 reviews · 199 on Google (4.8)9 in the last 90 days
- Oaks Estate Agents London (172 ????? 176 Norwood Road)172 ????? 176 Norwood Road, SE27 9AZ203 reviews · 183 on Google (4.9)6 in the last 90 days
Awards
The Trusted Agent 2026 results for Oaks Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 1,029 reviews on Google only. Show every review
Google5/5
GoogleUsed Oaks to buy our first home. Courtney and Luca were very helpful and responsive throughout the process, from arranging viewings to handing over keys. Thank you!
Agent replied · 11 October 2026
Hi Emilia, Thank you so much for taking the time to leave us a lovely review. It’s great to hear that Courtney and Luca looked after you so well throughout the whole process. Buying your first home is such an exciting milestone, and I’m delighted the team could be part of it from the first viewing right through to handing over the keys. Congratulations on your first home! We hope you’ll be very happy there and please do stay in touch. Thank you, James Byrne Managing Director
5/5
GoogleWhat a team - working with James and the Oaks team on my Sale has been a great experience. We exchanged in under a month which was incredible. Thank you oaks
Agent replied · 11 October 2026
Hi Jessie, The pleasure was all mine! Nice to get a sale through the legals in under a month too! Thank you, James Byrne Managing Director
5/5
GoogleOaks sold our house for us in December. Really good service - Montel made himself available to answer all our and our buyers queries. Helped make buying and selling as easy as it can be.
Agent replied · 11 October 2026
Hi Kat, Thank you firstly for working with us and secondly for leaving such a positive review, it's appreciated! Thank you, James Byrne Managing Director
5/5
GoogleOur mum recently sold her property through Oaks, and we couldn't be happier with the service we received. They kept us up to date all the way. Then, when we had multiple buyers pull out, they were determined to get her her place sold, so kept reassuring us and kept viewings going until we sold. Would totally recommend the team at Oaks! Thanks!
Agent replied · 11 October 2026
Hi Natalie, Thank you so much for taking the time to leave us such a lovely review and for recommending the team. It certainly wasn’t the most straightforward of sales, but I’m so pleased the team kept pushing, kept the viewings coming and, most importantly, got your mum’s property sold in the end. Thank you to you and your family for putting your trust in us throughout the process. Please do stay in touch, and we wish your mum all the very best for the future. Thank you, James Byrne Managing Director
5/5
GoogleMassive thank you to Luca for helping us with our move it was a tricky one and his persistence and care really made a difference.
5/5
GoogleThank you to Luca for all your help & communication throughout our purchase, made the whole stressful process so much easier
Agent replied · 11 October 2026
Thank you for the taking the time to leave us a 5* review, both Luca and I really appreciate it! Thank you, James Byrne Managing Director
4/5
GoogleSuper friendly, very helpful and approachable
Agent replied · 11 October 2026
Thank you Salim. Thank you, James Byrne Managing Director
5/5
GoogleLovely team who work hard to keep on top of each stage of the (in our case) sale. Engaged at all stages. Good communication throughout. Happily r ecommend them.
5/5
GoogleOaks, especially Dane, were fantastic from begining to end. They are very quick to help and impressively competent. I worked with Dane for the majority of the process and was really pleased with how helpful he was, walking me through the entire process. I highly recommend both Dane and Oaks Estate Agents if you're serious about property purchase
5/5
GoogleJames was a joy to work with. Replied quickly, was always transparent, and got things done! I would consider using Oaks in the future should I come to sell my property. Daniel and Montel were also very helpful.
5/5
GoogleDane helped us find our perfect property, he listened to what we wanted and then helpfully kept us updated when suitable properties became available. When our offer was accepted, he pushed hard to ensure that the process went through as quick as possible and seamlessly. He was very communicative throughout, would recommend.
5/5
GoogleWe had a great experience dealing with Oaks, in particular James Poll and Jonas. From initial viewings through to property purchase they were very responsive throughout. Accommodating several viewings to ensure we had all the information we needed and being supportive throughout the negotiation process. We would highly recommend Oaks as a professional and knowledgeable agency.
5/5
GoogleVery good service from James and his team. I am really happy to have sold my flat and would recommend Oaks to anyone in the Streatham area. Thanks again for all your advice and assistance.
5/5
GoogleHad a great experience with Oaks Streatham, brill people, James Poll stood out from the start, v professional and efficient; also, oh so patient - genuinely a really nice person! Jonas was v effective in his sales pitches! Highly recommend this team! They look well after their customers!! Huge thanks!!
5/5
GoogleOverall positive experience. As with buying/selling - It’s been a whirlwind rollercoaster. Our main point of contact was Luca, who has been excellent in guiding us from the first viewing all the way through to completion. Luca was excellent at keeping us updated, managing viewings, and helping us stay on top of the process of purchasing our new home. Despite expected and a few unexpected hurdles, Luca worked to keep things moving smoothly and as swiftly as possible, coordinating all parties involved in the pipeline. Thank you Luca for being proactive, positive during high a few stress situations and helping us keep things on track with our purchase! ⭐ 5 stars for Luca
4/5
GoogleOaks did a good job in a difficult and slow market, seeing the sale through a tricky period to complete just before Christmas, so just the ticket.
5/5
GoogleHaving lived in Addiscombe for three years, I decided to sell with Oaks because I had always found them to be friendly, knowledgeable about the local market, and a positive presence on the high street. The whole process ran smoothly. James Byrne, the owner, is a quality guy who leads a hands-on, straightforward team of professionals. Mason Gates, the Head of Sales, was also a pleasure to deal with.
5/5
GoogleSimply incredible service from Jack + Becky. Sensational duo and oaks are very lucky to have these 2 on the team. Delighted is not the word. If you’re a landlord and struggling to find tenants go with oaks. Tenants found within a week and for the asking price !
Agent replied · 25 January 2026
Hi T, Thank you for the great review, I'm glad you're a happy landlord! Thank you, James Byrne Managing Director
5/5
GoogleIf you are planning to sell a property in Croydon, look no further! Oaks have sold our first family home and we couldn’t be happier customers. Selling a house is a stressful process, but the team has made it super straightforward from valuation, to marketing to selling. 10/10 customer service, excellent communication and we couldn’t have asked for more. We have recommended the team already to friends and family. Thanks everyone at Oaks Estate Agents 🙂
Agent replied · 25 January 2026
Hi Hajni, Well done on the exchange! That was nice and straight forward! We spoke for years so thanks for eventually working with us, we really appreciate it. Stay in touch and all the very best. Thank you, James Byrne Managing Director
5/5
GoogleA truly outstanding performance by Oaks in selling our family home. Luka and Mason were professional, prompt and proactive at every step. I would thoroughly recommend them.
Agent replied · 25 January 2026
Hi Robert, Thank you for trusting us with the family home, I really appreciate it. Your review is really kind so thank you for taking the time to leave it. Thank you, James Byrne Managing Director
1/5
GoogleIf I could give 0 stars I would.. We would strongly advise people not to deal with Oaks. As first-time buyers, we found the experience misleading, sneaky, and incredibly frustrating. Important information was not disclosed upfront, which resulted in us spending money on solicitor fees, searches, and a mortgage application that we would not have paid had we known the true situation from the beginning. The lack of transparency made the whole process stressful and left us out of pocket. We felt the information was drip-fed and only came to light once our solicitor became involved. After withdrawing, we went with another local estate agent, and the difference was night and day - far more professional, honest, and transparent, resulting in a much better experience overall. This only highlighted how poor our experience with Oaks really was. We’ve since heard from others who have also had very negative experiences with Oaks, which sadly suggests this was not a one off situation. Proceed with extreme caution.
Agent replied · 25 January 2026
Hi M, I’m not sure who this is or whether the review is authentic, so could you please email me directly so I can look into it? My email address is james.byrne@oaksestateagents.com. Thank you, James Byrne Managing Director
5/5
GoogleLuca and Mason were great with selling my partners property. On the ball the whole process, highly recommend. Thanks both!
Agent replied · 11 October 2026
Hi Jas, Thank you for for taking the time to leave a wonderful review, it's much appreciated! Thank you also for working with us, we appreciate that too! Thank you, James Byrne Managing Director
5/5
GoogleDane and Daniel were excellent throughout the sale of our property. Professional, responsive, and proactive at every stage, they kept us well informed and helped move things along smoothly. Their knowledge of the process and clear communication made a stressful situation much easier to manage. Would happily recommend both of them and Oaks Estate Agents.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Oaks Estate Agents
Which Oaks Estate Agents office has the most reviews?
Croydon has the most, with 395 reviews rated 4.7 out of 5, followed by London (270 Streatham High Road) with 294.
Where are the Oaks Estate Agents offices?
The four Oaks Estate Agents offices, by town:
- Croydon: 1 Bingham Corner Lower Addiscombe Road, Croydon, CR0 7AA
- London (157 Portland Road): 157 Portland Road, South Norwood, London, SE25 4UX
- London (172 ????? 176 Norwood Road): 172 ????? 176 Norwood Road, London, SE27 9AZ
- London (270 Streatham High Road): 270 Streatham High Road, Streatham, London, SW16 6HE
Has Oaks Estate Agents won any awards?
Yes. In The Trusted Agent 2026 awards: Oaks Estate Agents, Croydon won Platinum; Oaks Estate Agents, London won Trusted Agent.
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