Oaks Estate Agents in Croydon and London

★★★★★ 5/5

Google

Enrico was extremely helpful when my family and I were looking for a new place to rent. His timely responses and help made the process as easy as possible. Would definetly recommend.

Ivan · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

Professional and helpful people. Harry P. Who visited my home was professional, respectful and very polite. He managed to complete the viewings on time as he promised.

VANtasy · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

Fabulous Estate Agents. I put my house on the market in August and moved this month. I would like to thank Jaedan for all his help in what turned out to be a very quick and smooth transaction.

M · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

Ciaran at Oaks sold our home within the weekend. The whole experience and effort was brilliant. We highly recommend Oaks estate agent.

Ali · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

Joey has been great in helping me with my move. He was professional and so approachable with any concerns I had. Had a really nice experience after a really stressful time finding a property Joey sorted everything out. Thanks Joey :)

Leasa · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

We were very impressed with the professionalism of the Oaks (Addiscombe) team. Special thanks to Mr. Harry Potter and Mr. Jack Holloway for all the support and help. Thank you team OAKS!

Reeshma · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

These 5 stars are based solely on the performance of Enrico at Oaks. He has always been readily available for contact, and helped my partner every step of the way, by calling, updating frequently, providing relevant contact details in regards to the tenancy and the move, and being as accommodating as possible. Thanks for all of your help so far!

Kariss · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

A massive thanks to Joey, Jack and the rest of the team who made the lettings process incredibly smooth and pain free for a first time landlord. I was particularly impressed when Joey managed to obtain multiple suitable offers on the property!

Alice · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

I’d like to give a personal shout out to Ciaran! Throughout the whole experience, from showing us around to handing the keys over, he’s been exceptional! He came in on his day off to make sure our house completed on the day! He was thorough and clear every step of the way and was always a phone call away! If you need a house, he’s the guy to ask for sure!! My wife and I couldn’t be happier!!! Thanks a million!!

Jesse · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 1/5

Google

Gave me false hope that I had my dream place, that I just needed to prove my savings and that I'd be able to pay the holding deposit. Said congratulations on the phone and that I didn't need to worry , would send bank details. I waited and waited. Ignored me when it was sent over , had to call all the lines and pester. Then told me at 7pm after the deadline of paying the deposit that it had been given to someone else because the income wasn't enough . This should've been checked before the congratulations call and it should never have been said that my savings would be okay. Please never give anyone this feeling to anyone again, I have never felt so heartbroken. I

Avasarala · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

Mr. Harry Potter thank you very much for helping me. He was so helpful. With him I found a nice place to rent quickly. Also thanks for Oaks Estate Agents. They are real professionals.

Ozan · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

I've been dealing with Charlotte from Oaks Estate Agents for the past couple of months and she has been nothing but a pleasure to interact with. Great overall understanding of processes and she gives excellent advice. Thanks so much for all the assistance thus far!

Carey · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 1/5

Google

Do not use Oaks. You have been warned. Having been a landlord for over 15 years and having used half a dozen estate agents in the hope of finding one that just isn’t incredibly incompetent, I can genuinely and categorically state that the search continues after using Oaks for the last year. Virtually every member of staff I have had the displeasure of interacting with at Oaks are either incompetent and unprofessional or, worse, deliberately deceitful. The terminology used is irrelevant when, as a landlord, you just want a professional service especially when you have used their hilariously named ‘fully-managed service.’ In relation to the last year I have been using them, I honestly feel that I have actually done more work than them, which is strange as I cannot fathom how each and every member of staff can actually make mistakes on every simple task they are asked to do. My suspicion is that it may be a deliberate ploy as I do not know how they spend their time (although once when I called, I was told that they were playing football in the office… this could possibly be the reason but surely even the fittest of them couldn’t be playing throughout their whole opening hours? Perhaps Sir Gareth could send some scouts down to Croydon to have a look...) I was hoping the new incoming manager would improve things. Unfortunately this is not the case. He is either covering for the incompetence of the staff he inherited or he is of the same calibre as the rest of his team. It is difficult to say which but I believe he has had sufficient time to make up for previous layers of incompetence, instead of which he continues to add more. The point is, if he can’t remedy the ingrained lack of professionalism, does it matter who is to blame? Either way, things have not improved over the previous manager, who as it stands, was even worse. This may change though. Do not use Oaks. You have been warned. I would like to suggest other estate agents but, as mentioned at the beginning, in my experience they are all as bad as each other. What I can suggest is always haggle and reduce the rates that they want to charge, not a particularly British thing to do but when you actually consider the work that they actually do (and the work that you are forced to do to compensate for their failures) you will realise you have still heavily over-paid them however much you manage to haggle it down to. Also never use their own contractors, build a list of trusted ones you can rely on and give this to the estate agents to use, or you will be liable for extortionate charges (obviously after the event so you have to fight for an explanation/refund). I am unsure whether Oaks do this but it is common knowledge that the contractors estate agents use charge larger fees due to having to pay them commission. With this information you can be the judge of whether you would believe estate agents have the best interests of their paying clients at heart. I expect a response from Oaks trying to state that the issues were *enter excuse and blame the landlord* and I that have misrepresented them. I have not. I have literally dozens of emails which they have sent (from different members of staff) stating they would do something, failing to do so, then finding a reason why they haven’t done it. A favourite of mine is ‘oh, I was just going to call you.’ It really is laughable. There is a slim (and currently very doubtful) possibility that the new manager will turn things around and if this is the case, I will amend my review. Please refrain from holding your breath. I could continue this review (spoiler: it wouldn’t get any better) but I won’t, I’ve made my point and the only reason I am writing this is to protect any landlords who are contemplating using Oaks. Do not use Oaks. You have been warned. Just in case you missed either of the previous warnings. Good luck.

Albert · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

My agent Joey was extremely helpful and useful, helping me with my move in process and went the extra mile multiple times to ensure everything was done correctly, professionally and precisely. Couldn't of asked for a better agent. Thank you Joey and the rest of the oaks estate agents team. Would definitely recommend to anyone looking to move out. 5/5 start service.

Baski · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

We couldn't recommend Joey enough. He was communicative and understanding throughout the whole process and we’ve been able to find a lovely new home in quite a hurry! Thanks for all your help Joey and Oaks.

Phoebe · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

Oaks have been amazing and have taken all the challenges in their stride. They have worked incredibly hard to keep everything on track and work with our time lines. They have always been available to talk or manage even from Mexico. A huge thank you to Jaeden Sinclair Lett who has simply been amazing

Michalae · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

My sale has not completed yet, however a completed or not completed sale does not reflect on how hard a team works on getting a sale to completion. James, Ciaran, Daniel, Amin and Conal have worked very hard on my sale. This is very appreciated as I know my property is in good hands. I can not fault the hard work, good communication, politeness of this team. What often is not recognised is the work carried out between marketing and completion. James replied to an email very late in the evening which is not a requirement. Like many of us he has a family and I think hard working people who go above what is expected should be recognised...now don't expect everyone that he will reply late 😂. But the fact that he is willing to when he is able to send that last email before leaving the office shows a commitment to building a good relationship with his clients and willingness to make the process of selling easier. I hope Conal does not mind me saying this....when he turned up at my door as my estate agent to conduct viewings I thought wow he seems young, however he has knowledge and professionalism like any older estate agent. I have worked with other older estate agents from other companies and they were not able to present my property in a good way and get a sale to progress. Conal was great. I say "was" as my sale is now progressing through to completion. I would not hot have chosen a different estate agent to conduct viewings other than Conal.

Des · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

Massive shout-out to Jaedan, Ciaran, and Charlotte! The whole process was simple and seamless, with great communication throughout. Would 100% recommend Oaks Estate Agents Croydon to anyone looking to buy a property.

Aaron · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 3/5

Google

Its taken a few months to leave this review, but now life has calmed down a bit I thought I'd take a few minutes to leave one. In the summer, I enquired about a number of properties with Oaks. At the point of enquiry of the first property I explained our circumstances to Joey. My daughter is currently unwell so I have had to leave work to care for her. Joey seemed entirely disinterested in assisting me in any way. He said he'd call me back to arrange a viewing... Joey never called me back. Infact, Joey actively ignored me persistently, he ignored multiple calls and during the only viewing I was allowed to have. He refused to speak to me or even say hello despite me speaking to him directly. We were made so unwelcome during the viewing that, at the end of it, we were ushered into the street with our shoes still off. It was very clear that there was no intention of putting us forward as perspective tenants... it was distressing and humiliating to be treated in the way we were in front of another family viewing the house. Please note, I was only given this viewing because I'd caught Oaks taking instruction from a landlord that constitutes a breach of the equalities act. I noted that Joey was extremely welcoming to the family viewing after us. Infact he was exactly as you'd expect a professional estate to be during a viewing, for them at least. The young girl he did the viewing with described us as "the wrong kind of family' and basically acted in a way that was the antithesis of a sales person. She actively talked us out of making an offer. Its distressing that an estate agents would treat people in this way when they have a very poorly family member. I will not go into detail but these two people really have no idea how damaging their behaviour way that day. I suspect the culture runs deep in this branch as the manager refused to speak to me when I raised a concerns. I'm considering raising my experience of dealing with Oaks with the ombudsman. Fortunately we did find an estate agents with integrity and humanity and have found a new home... the experience was like night and day. Edit: after a conversation with one of the DMs I'd like to follow up my review. He listened to my concerns and apologised for the experience we had. He seems a thoroughly decent man with a strong sense of integrity. Thank you for restoring my faith.

Jane · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

Fantastic service from all at Oaks, from Daniel at valuation to Ciaran who kept everything moving. Our sale completed in just under 3 months at a great price. Would not hesitate to use again.

Victoria · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

The process to get a home was absolutely smooth and happened with in a week time frame including the reference check process .Harry Porter is an excellent letting agent who make my life easier during the difficult period for searching a house .The contract signing process happens online in few minutes .

Debashis · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

I would like to thank Oaks Estate Agency, specifically Joey for all the help and support in our house hunt. He was very efficient and professional during entire process. Always there to help and advise. Thanks to Joey we found an amazing flat quickly and stress free. We definitely would recommend!

Giedre · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

I would highly recommend using Joey Abreu at Oaks as an Estate Agent. He has been nothing but super efficient and helpful since our first point of contact. Within a couple of hours he had several viewings on my property and was extremely helpful (as I am not in the area) with regards to arranging for keys to be collected and liaising with contractors. Every time Joey confirmed something he followed it up in writing and made everything clear. Certainly took the stress out of finding tenants for me and in fact gave me several choices. Overall was a pleasure dealing with Joey and I will not hesitate to use him again when I need or recommend, it’s so hard to find good people these days but Joey will restore your faith in good Estate Agents. Angie Sidwell

Angie · 12 June 2023 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

Huge thank you to Charlotte Williams! She has been an absolute star and went above and beyond helping me purchase my first home. Charlotte was a phone call away and answered all my questions promptly. She has made my first time experience so easy and smooth. 5+ stars service from Charlotte!!

May · 12 June 2023 · Oaks Estate Agents Croydon