Trusted Agent profile
★★★★★
1,104 reviews across 4 offices and 3 platforms
Oaks Estate Agents has four offices, in Croydon and London (three offices). Together they have 1,104 reviews on three platforms, rated 4.7 out of 5 overall.
1,084
Reviews on Google
All 4 offices
1
Reviews on Facebook
Business-wide
19
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Oaks Estate Agents's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Oaks Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 1,082 reviews on Google only. Show every review
1/5
GoogleTerrible experience as first time buyers, hounded daily to try to rush the transaction through and get their fee, along with frequent miscommunications and mistakes. Emailed to give feedback (and to let them know that the board still reading "for sale" was still up outside the house) and wasn't even dignified with a response. 0/10 would not recommend
5/5
GoogleMy partner and I bought our first home with Oaks and we are happy with the experience. Michael was very helpful throughout the process.
5/5
GoogleJust when I was about to admit defeat in my house hunt, Will Johnson from the Streatham branch helped me to find a gem of a property and although the process was not straightforward due to multiple factors, I was really appreciative of the support I got through the whole process. I was connected with all the professionals I needed and provided with assurance throughout each of the stages of buying to ensure that I was in the best position as a buyer. Really recommend Oaks for your house buying, I have had a fantastic experience and felt supported every step of the way.
5/5
GoogleDaniel and Dane from Oaks South Norwood did an excellent job in processing a sale for our property. Considering the challenges in the market they were able to achieve a good sale price for our property on two occasions. They also rose to the challenge of having to relist the property after our property original sale fell through. Their communication was good and they took a proactive approach to the sale of our property. Through their hard work, it only took just under two weeks to go under offer, twice! If there is any critique we would offer it would solely be their recommendation to use Naqibul Islam from Setfords as a conveyancing solicitors. He was not proactive and often wasn't on top of our sale or purchase. I would urge to look at other conveyancers or only reference those they do not recommend (For which he should be on this list) in future. Definitely will use again in future as they were excellent. Highly recommended by us.
Hi Michael, Thank you so much firstly for instructing us to sell your wonderful home and secondly for taking the time to leave such a kind review. It was disappointing to lose the first buyer but I'm glad we safeguarded our attitude and found you an even better one, second time around! Congratulations with your move and a huge thank you once again. Thank you, James Byrne Managing Director
5/5
GoogleI am very pleased with the service I received from Oaks team for my home purchase. Sometime buying process can be daunting, but they were fantastic every step of the way especially George who is very professional and efficient. He was always available and very spontaneous. I am glad I chose them and will use them again in future whenever needed.
Hi Dhruvik, Thank you very much for leaving us a great review, it is very much appreciated. Congratulations and please stay in touch. Thank you, James Byrne Managing Director
5/5
GoogleRating only, no written review.
5/5
GoogleOakes was our second try with an estate agent in 2023, and sold our property in a very difficult economic period. Great customer service for us, as well as being considerate to our tenants, minimising disturbance through weekly weekend open-day viewings rather than multiple visits at all times of day. Very straight talking chats and advice from Jonathan, avoiding the jargon and sales talk we'd become accustomed to. Conal couldn't have been more helpful and professional. It was a bonus that they had one of the lowest fees we'd come across, but would highly recommend anyway. Thanks Guys.
5/5
GoogleJust exchanged on our flat. Oaks were fantastic, it has been a tricky time to sell but we had an offer at asking price within two weeks. The guys were very helpful and worked around us as we have two young children at home. Really thankful for how smoothly everything has gone.
5/5
GoogleGreat service from George. Many thanks!
Hi Rebecca, Thank you for taking the time to leave us a 5* review. Thank you, James Byrne Managing Director
5/5
GoogleThe team I dealt with whilst selling g my flat were attentive, professional, and helpful. Making the process smooth and efficient. Thank you Dane
Hi Jessica, Thank you very much for trusting us with the sale of your lovely flat. I appreciate the review and will be sure to show it to Dane. Thank you, James Byrne Managing Director
5/5
GoogleFirst class service from Dane supported by a great team lead by Daniel. Very professional from the outset and right through to completion. This estate agent is different from others as they drove the process by chasing and following up during the conveyancing process. This proactive approach enabled me to exchange in under a month. Good job!
Hi Marek, Thank you for taking the time to leave such a great review. Furthermore, thank you for highlight the exchange took less than a month! This is something we work hard that a lot of people think is hard to believe so it means a lot that you have shared your experience selling with us. Stay in touch and all the very best. Thank you, James Byrne Managing Director
5/5
GoogleWant to leave feedback for GEORGE BILHAM from the South Norwood Oaks estate agent. He found me and my husband a beautiful home. He has been with us right from the start of the journey to the very one of the chapter through to completion. He is polite , highly knowledgeable and very trustworthy. He made the process calm and keep me in the loop at all times. Amazing estate agent and Oaks definitely won’t get better than this guy. Thank you again George !!
Hi Izonebi, Thank you for taking the time to highlight how satisfied you were dealing with George when purchasing your beautiful home. It must be a busy time for you so the fact you took the time to leave a 5* review, means so much. Stay in touch and all the best. Thank you, James Byrne Managing Director
5/5
GoogleWe have just bought a house through Oaks and Dane and Daniel were absolutely fantastic, we can’t thank them enough for all their help. They not only were so professional, helpful and knowledgable with the house we have bought but also amazing at chasing the progress of our sale and keeping that moving (which was listed with a different agent). They were always fully aware of what was happening with both our sale and the purchase and kept us updated at all times. They also chased solicitors and external parties and took so much of the stress out of the situation by being so on the ball. Being able to WhatsApp Dane and Daniel was so helpful and they always replied promptly. They treated us with so much respect and consideration at all times and we can’t recommend them highly enough. Thank you so much guys!
Hi Beth, Thank you so much for taking the time to leave such a detailed review. I really pride ourselves on getting sales through quickly and efficiently so your review means a lot to me personally. Your recommendation is kind so thank you so much. Please stay in touch and all the best in your new home. Thank you, James Byrne Managing Director
5/5
GoogleRating only, no written review.
Hi Carina, Thank you for taking the time to leave a 5* review. Thank you, James Byrne Managing Director
5/5
GoogleGreat experience selling my flat through Oaks. Thanks to Jonathan, James, Conal and the rest of the team.
Hi Elizabeth, Thank you so much for working with us and also the 5* review, both really mean a lot. All the best and stay in touch. Thank you, James Byrne Managing Director
5/5
GoogleShout out to Conal, Jonathan and Harvey. Determined to achieve clients ambitions. Relentless action to make it happen. Can't fault that team - can't have it all your way and they are honest and transparent through the process. They understood how I wanted to work and I can't recommend them enough.
Hi Daniel, I really appreciate you working with us and as for the review, it's so kind and also appreciated. Thank you, James Byrne Managing Director
5/5
GoogleMichael and James were very helpful throughout the process of purchasing our first home. Will definitely recommend them to others.
5/5
GoogleJake @oak and his team seamlessly facilitated the tenant search with unparalleled expertise and a proactive approach, surpassing my expectations. I highly recommend their services!"
5/5
GoogleThank you to Jake and his team at the Oaks Streatham branch, I appreciate all your help in Letting our home. Your regular contact, professionalism and efficiency made the process easy for us. Many thanks 😊 …
5/5
GoogleJake was fabulous, responding to all my questions in a prompt and thorough fashion. As a first time landlord, I needed that extra bit of handholding which he was always willing to give. I would highly recommend Oaks.
5/5
GoogleSavanna helped us find our dream rental home, and we are very happy here! From the first viewing, Savanna was able to answer any questions we had. During the referencing process, she was easily contactable and she has offered invaluable support to us. We always felt at ease with her and wouldn’t have wanted to work with anyone else. Moreover, she is very professional and personable. Thank you for all your support! Bianca & Jess
5/5
GoogleFabulous Estate Agents. I put my house on the market in August and moved this month. I would like to thank Jaedan for all his help in what turned out to be a very quick and smooth transaction.
Hi M Joy, Thank you for marketing your beautiful house with us. I’m delighted we achieved the asking price and exchanged swiftly. Your review is much appreciated, I’ll be sure to show it to Jaedan. Thank you, James Byrne Managing Director
5/5
GoogleCouldn't fault the team! Continuously keeping me updated, always answered any queries in a professional way and they kept things moving quick. Dealt with Dane and Daniel mostly and they were efficient, friendly and always helpful! Thank you
Hi Irma, Thank you so much for taking the time to leave us a 5* review. I'll be sure to notify Dane and Daniel. Thank you, James Byrne Managing Director
5/5
GoogleOur experience with Oaks has been positive. In particular, George has been extremely helpful throughout the process and has been very organised with the relevant paperwork which gave me one less thing to think about at a very busy time!
Hi Ramzy, Thank you very much for taking the time to leave us a wonderful review, it is very much appreciated. Stay in touch and all the best. Thank you, James Byrne Managing Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Croydon has the most, with 395 reviews rated 4.7 out of 5, followed by London (270 Streatham High Road) with 325.
The four Oaks Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Croydon won Platinum and London won Trusted Agent.
