Trusted Agent profile

Oaks Estate Agents in Croydon and London

4.7

★★★★★ Excellent

1,104 reviews across 4 offices and 3 platforms

Oaks Estate Agents has four offices, in Croydon and London (three offices). Together they have 1,104 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,084

Reviews on Google

All 4 offices

Facebook logo

1.0 / 5

1

Reviews on Facebook

Business-wide

Trustpilot logo

19

Reviews on Trustpilot

Business-wide

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Our offices

Oaks Estate Agents's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Oaks Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 1,082 reviews on Google only. Show every review

5/5

Google

My experience with oaks has been amazing. Although they initially did my valuation i went with Annother estate agent which a friend had recommended which was a bad decision. However James kept in touch,once out of contract I moved over to Oaks. Michael and sol came to view the house and asked questions. Viewings started relatively quickly and frequently. I received an offer not too long after. Michael held my solicitors to task. He frequently emailed them and kept me constantly updated.The whole process moved swiftly without any issues. I would recommend oaks ,it was been a fantastic stress free experience selling my house with them All in the month of my birthday ! Thankyou Michael and the team.

Vinette · 26 April 2024 · Oaks Estate Agents London (270 Streatham High Road)

5/5

Google

Thank you to Jean-luc and Alison for helping us find a flat. They were attentive and answering any queries we had.

Merhawit · 12 April 2024 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Hi Merhawit, Thank you very much for taking the time to leave Jean-Luc and Alison a review. I hope you're happy in your new home. Thank you, James Byrne Managing Director

5/5

Google

Our experience with Jean Luc was nothing short of exceptional. From start to finish, he demonstrated a level of professionalism and dedication that exceeded all expectations. Throughout the entire process, Jean Luc was incredibly responsive and proactive. He promptly addressed any questions or concerns we had, keeping us informed every step of the way. His clear communication and willingness to go above and beyond to ensure our satisfaction were truly commendable.

Onome · 12 April 2024 · Oaks Estate Agents Croydon

Agent replied · 27 August 2024

Hi Onome, Thank you very much for your kind review, it means a lot to us because we pride ourselves on our communication and proactive approach. I'm going to pass on your kind words to Jean Luc who will be thrilled! Thank you, James Byrne Managing Director

3/5

Google

These guys would definitely be great to sell a house with. However as a buyer I feel that they create a real 'crabs in the barrel' situation with their group viewings. You cannot enjoy the space when you've got other bearded hipsters offering £50k over asking standing by you. When they have little interest in a property they call you and want feedback, when they have a lot of interest they drop a buyer like a stone.

Ellis · 29 March 2024 · Oaks Estate Agents London (172 ????? 176 Norwood Road)

5/5

Google

Brilliant little agency with hardworking folks who care about getting the job done properly. After a year of house hunting (and meeting with pretty much every estate agent in London), Jonathan and Harvey were the ones to finally lead me to the right home. Harvey was friendly, genuine and responsive before, during, and even after the house sale. Very happy to have encountered them and would happily recommend Harvey and Jonathan, as estate agents and people.

Jenny · 29 March 2024 · Oaks Estate Agents London (172 ????? 176 Norwood Road)

5/5

Google

Oaks Estate Agents Tulse Hill were absolutely fantastic, I can't recommend them enough. Really detailed knowledge of Tulse Hill, the market and were astute in monitoring how wider trends were playing out locally. My house was a particularly hard sell because of it's location, and the market falling off a cliff in 2023, but Jonathan, Harvey and Conal put an insane amount of effort in to get me sold. Their communication was brilliant and they consistently got buyers through the door. Oaks were decently priced and they didn't hard sell me or overprice my property; and were completely honest about the process. Decent people who are good at their jobs! They found me the right buyer, and their instincts were spot on, every time, they really really know their stuff. A safe pair of hands and you know they will get the job done. I'm very grateful to have found them and would use them again in a heartbeat.

Rory · 29 March 2024 · Oaks Estate Agents London (172 ????? 176 Norwood Road)

5/5

Google

As it was the first time selling a home, we struggled to know where to start as even choosing an estate agent seemed daunting. We met with five in total, but once we met Jonathan the search stopped as we really liked him, liked everything he had to say and he gave us a competitive quote! Selling in mid-2023 was a really difficult time in the market, and selling an ex-council home always comes with a few extra factors to worry about, but I was so happy we went with Jonathan and Oaks to sell our flat. Communication was great, we were always given plenty of warning for viewings, and we actually had two offers that we were happy with. Jonathan and Conal were always polite and friendly and the whatsapp chat made it easy to get in touch. I also found Jonathan a calming influence in the later stages when I was feeling anxious about a few completion delays. All in all I wouldn't hesitate to recommend Oaks to anyone selling a home.

Lucy · 29 March 2024 · Oaks Estate Agents London (172 ????? 176 Norwood Road)

5/5

Google

We recently used Oaks to sell our two bedroom flat. Johnathan and his team have been fantastic! We're a family with young children, the team took the time to understand our requirements and accomodate viewings around our schedule, as well as keep us updated with every viewing feedback. They were able to secure a sell quickly, and resolve any queries from the buyer before it become a major concern. Now a few months later, we're ready to complete and we're very grateful to the team. We would definitely recommend Johnathan and his team!

Sofia · 29 March 2024 · Oaks Estate Agents London (172 ????? 176 Norwood Road)

5/5

Google

Karise Christie is my hero and superstar. Excellent support, prompt response, and wonderful advice/guidance. If it has to be Oaks Estate Agents, then it has to be Karise Christie

Uchenna · 27 March 2024 · Oaks Estate Agents London (270 Streatham High Road)

2/5

Google

They were great at finding tenants for my 3 bed flat rather quick but within a few days I started having problems with my tenants. The help I had from the manager in letting in particular was very poor and eventually just ignored my calls and my only point of contact was the general reception. I was told misinformed information about how eviction works too. The later team that took over at mid 2023 was pleasant and better to deal with but the letting team at start of 2022 was not good at all and I could not recommend them.

Besmir · 27 March 2024 · Oaks Estate Agents London (270 Streatham High Road)

5/5

Google

Dane and the whole team were brilliant. By far the nmost helpful and least stressful part of the whole selling process. They got us a great price and were straight on it when any problems arose. Couldn't have asked for more.

Will · 19 March 2024 · Oaks Estate Agents London (157 Portland Road)

Agent replied · 23 August 2024

Hi Will, Thank you very much for working with us and leaving such a positive review. I'm glad we got you a great price, stay in touch and all the very best. Thank you, James Byrne Managing Director

5/5

Google

The experience of using Oaks was very smooth overall, they were attentive and friendly and offered balanced advice when we needed it, the whole process was professional. Special mention to George who handled everything particularly well, always there on the phone when needed and carried the whole thing start to finish.

Ana · 19 March 2024 · Oaks Estate Agents London (157 Portland Road)

Agent replied · 23 August 2024

Hi Ana, Thank you very much for utilising our services and your kind review, it is very much appreciated. All the best and stay in touch. Thank you, James Byrne Managing Director

5/5

Google

Joshua Hillier-Dunstall has been really helpful during the sale of the property I was selling. Throughout the process he was chasing up the solicitors to get the sale done with no delays, he also always kept me informed about the process and was always ready to answer any questions I had.

Preshni · 13 March 2024 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Hi Preshni, As I said via e-mail, thank you so much for taking the time to work with us. I thoroughly enjoyed working with you and getting you sold! Stay in touch and all the best. Thank you, James Byrne Managing Director

5/5

Google

I have just used Oaks Estate Agents to rent my flat out. The team was very friendly and very helpful, especially Jack at Addiscombe branch and Samyul. Could not fault the service they provided.

Denise · 28 February 2024 · Oaks Estate Agents London (172 ????? 176 Norwood Road)

5/5

Google

Just completed the tenancy renewal on a property Oaks is managing for me. Great service from my tenancy manager, Alison, who was efficient and kept me informed every step of the way. Shout out too, to Monika, who manages the property on a day to day basis - she is super responsive, keeping me up to date and fielding all my questions!

Helen · 28 February 2024 · Oaks Estate Agents London (172 ????? 176 Norwood Road)

5/5

Google

Highly recommend , simply because the team are very respectful and caring .. costumer service on point ! I was quite nervous and stressed as we all know renting properties can be very frustrating sometimes , however oaks , specially ‘ RAYAAN HAFEEZ‘ made it less stressful . Thank you soo much for everything . May god bless you all .

Ana · 26 February 2024 · Oaks Estate Agents London (270 Streatham High Road)

5/5

Google

Rating only, no written review.

T · 18 February 2024 · Oaks Estate Agents London (157 Portland Road)

Agent replied · 23 August 2024

Thank you for leaving us a 5* review. Thank you, James Byrne Managing Director

5/5

Google

Oaks were amazing! They helped me finding tenants for my flat and I couldn’t be happier with them. Special mention to Jack Holloway from the Croydon office, who constantly stayed in touch with me way before the flat was available for the new tenants and kept the communication smooth while I was abroad. Sam Halfpenny was also great, he helped me with the deposit protection when I got stuck with it. Last but not least, Alison Polit who was also a superstar! Highly recommend ✨

Kate · 12 February 2024 · Oaks Estate Agents Croydon

Agent replied · 11 June 2024

Hi Kate, Firstly, thank you very much for choosing to work with Jack and the team. Secondly, thank you very much for your amazing review, it is very much appreciated. I'll make sure Jack, Samyul and Alison see it! Thank you, James Byrne Managing Director

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Oaks Estate Agents

Which Oaks Estate Agents office has the most reviews?

Croydon has the most, with 395 reviews rated 4.7 out of 5, followed by London (270 Streatham High Road) with 325.

Where are the Oaks Estate Agents offices?

The four Oaks Estate Agents offices, by town:

Has Oaks Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards, Croydon won Platinum and London won Trusted Agent.

Reviews may appear on more than one platform.

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