Trusted Agent profile
★★★★★
1,104 reviews across 4 offices and 3 platforms
Oaks Estate Agents has four offices, in Croydon and London (three offices). Together they have 1,104 reviews on three platforms, rated 4.7 out of 5 overall.
1,084
Reviews on Google
All 4 offices
1
Reviews on Facebook
Business-wide
19
Reviews on Trustpilot
Business-wide
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Oaks Estate Agents's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Oaks Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 1,082 reviews on Google only. Show every review
5/5
GoogleAn excellent experience with Oaks Streatham from start to finish in a less-than-straightforward sale. The team at Oaks - led by James Poll - were professional, efficient, proactive, kept me fully informed throughout the process, and their knowledge of the local area and local market was excellent. On top of that they were a pleasure to deal with. I would not hesitate in recommending Oaks and would definitely engage them in the future.
5/5
GoogleVery smooth, quick and professional letting experience with Oaks Streatham from start to finish on our rental. Rayaan is professional and couldn’t do more to help. He kept me fully informed throughout the process, and their knowledge of the local area and local market was excellent. Would recommend without hesitation. Thanks Ray!
5/5
GoogleIn the often stressful world of real estate, finding the right agent can make all the difference. My recent experience with Steven at Oaks Estate Agents was nothing short of exceptional. From the very beginning, Steven demonstrated an unparalleled level of professionalism, expertise, and genuine care for my needs. As I embarked on the journey of selling my home, Steven patiently guided me through every step of the process. His in-depth knowledge of the local market, coupled with his astute understanding of my unique situation, set him apart from the rest. Steven meticulously crafted a comprehensive marketing strategy that showcased the unique charm and value of my property. They skillfully navigated negotiations, ensuring that I received the best possible price for my home. Throughout the entire process, Steven kept me informed and updated, providing clear explanations and answering all my questions with patience and expertise. What truly struck me about Steven was his unwavering commitment to going the extra mile. He never hesitated to put in the extra effort, whether it was coordinating with contractors, arranging for staging, or even lending a helping hand with the move. In a world where many real estate agents prioritize their own agenda over their client's best interests, Steven stands out as a true gem. His integrity, dedication, and genuine care for their clients are evident in every aspect of their work. Without hesitation, I recommend Steven and Oaks Estate Agents to anyone seeking an exceptional real estate experience. You can be confident that your property will be in the hands of a true professional who will go above and beyond to achieve your desired outcome. Thank you, Steven, for making the process of selling my home seamless, stress-free, and ultimately, a resounding success.
1/5
GoogleI had a deeply disappointing experience with them. Initially, they appeared lovely and professional, making the rental process seem smooth and reassuring. However, this positive impression quickly faded once moved into the property. After the move-in, their attitude shifted dramatically. Communication became sporadic at best; they would often ignore my calls and emails, leaving urgent issues unresolved for extended periods. When I did manage to get in touch, the way they spoke to me was dismissive and disrespectful, making me feel like a nuisance rather than a valued tenant. Their lack of responsiveness was compounded by an unwarranted level of harassment. It felt as though they were more interested in intimidation than in addressing legitimate concerns. This behavior created an uncomfortable living situation, adding unnecessary stress to what should have been a straightforward tenancy. Based on my experience, I cannot recommend to anyone. Their initial charm is a facade that quickly crumbles, revealing an unprofessional and hostile approach to property management. Save yourself the trouble and look elsewhere for a more reliable and respectful letting agent.
5/5
GoogleAmazing service from sales manager Yousef and negotiator Oscar! Would highly recommend them - best in the area by far!
Hi Leah, Thank you very much for taking the time to leave Yousef, Oscar and Oaks a review, it is very much appreciated. Thank you, James Byrne Managing Director
5/5
GoogleAfter seeing a house that was of interest to myself and my girlfriend, we called and spoke to Yousef on the phone. I was immediately impressed by his professionalism and knowledge of the property and local area. We agreed to book a viewing the following week. Yousef gave us a detailed tour of the property and again was impressed by Yousefs knowledge and ability to answer questions that we had. Although we didn’t proceed with this particular property, we will definitely be utilising Yousefs knowledge and oaks estate agency in the future.
Hi Alex, Thank you very much for the kind review, I'll be sure to pass your words onto Yousef. Thank you, James Byrne Managing Director
5/5
GoogleI have recently sold my property through Oaks in Addiscombe and could not recommend them enough! The whole process was made so easy, no matter who answered my call they were more than happy to help and give me a helpful update. Thank you Yousef, Joshua and Oscar! Will definitely be using you again if I move again!
Hi Connor, Thank you very much for utilising our services and the kind review, I'm glad you were satisfied! Thank you, James Byrne Managing Director
5/5
GoogleOaks Estate Agents delivered fantastic service from start to finish, they made selling our house an easy process and stress free. I would highly recommend them if you are looking to sell your home. Daniel, Dane and the team kept me in the loop every step of the way and did a great job in getting us a good price for the house. Thank you
Hi Phillip, Thank you very much firstly for working with us and secondly, taking the time to leave us such a great review. I'll pass your kind words onto Daniel and Dane. Thank you, James Byrne Managing Director
1/5
GoogleQuite frankly AWFUL - AVOID Good to start with, found a tenant quickly, then the fun starts. Opted for ‘fully managed’ to let my flat, promised it would be minimal interaction and everything was looked after for just 12% of the rent. Took 3 months of them trying to say the boiler was faulty to work out it was turned off, then the radiators were faulty - they were turned off at the valve. Neither of which they could work out themselves, which is strange for ‘property managers’, so they send engineers out at my cost (circa £100 each time) to attempt to resolve, also with no resolution. So I go round and turn both on in 2 minutes!!!!! It’s been let 9 months, on 3 of those months I’ve had to contact them after a week or so to forward the rent, various excuses given. Requested that I repair or replace some of the tenants furniture - the property is let unfurnished. Also insisted I replace lightbulbs, Saying it’s UK legislation - I did some research, it’s not!!!! Literally just bare faced lied. They’ve served notice to the tenant without being instructed to do so after I asked how I can sever my relationship with them, and are now insisting that if the tenant stays in the property and I don’t renew with them I am still liable for fees to Oaks. As well as one individual insinuating that they are likely to increase the fees 🤣 Absolutely no will to discuss their poor service or take any responsibility, they literally just want your money. Ive met the owner James as I bought the property through them during covid and on the whole they were okay. The lettings department however. Avoid, avoid and avoid again!!!!!
Hi Dominic, Thank you for taking the time to leave a review, even if it does not make pleasant reading. I'm sorry that we fell short of our usual high standards. I understand we've reached an amicable conclusion that you were satisfied with but if not, feel free to drop me an e-mail: james.byrne@oaksestateagents.com. Thank you, James Byrne Managing Director
5/5
GoogleWe’ve had the best experience with Oaks selling our home! They put in so much effort and hard work to actively get viewings in and always kept us updated throughout. Daniel was great from start to finish with his advice and time spent on the phone explaining things to me! I have no doubt it’s thanks to Daniel and Dane and the rest of the team that we are due to move just 4 months after going live! Would highly recommend!
Hi Tamsin, Thank you very much for the glowing review, it means a lot! A big thank you as well for deciding to work with us. Thank you, James Byrne Managing Director
2/5
GoogleReally disappointed - I called Oaks asking them to come and do a valuation of my property. Josh put an appointment in the diary. He never showed. When I called the office after waiting at my property for him to come, Yousef apologised profusely saying that there’s no record of the appointment on the system, perhaps it hadn’t been saved properly or something. He booked me in again (after going through my details on the phone for the second time). He never showed. I managed to send him a message asking if he was still coming which was forwarded to the office so they called me. They apologised profusely stating that Yousef was unexpectedly out of the office. Is there no system in place for when a member of staff is “unexpectedly out of the office” to check their appointments and call ahead rather than letting customers wait around and waste their time? Considering this was the second time this happened, I was expecting to be really looked after and fussed over with the second appointment - hence the disappointment level when it was another no show with no communication.
Hi Gina, I tried to contact you on several occasions merely to say sorry. I'm embarrassed and quite frankly, there's no defending that. You deserve better and I'm glad you found yourself under offer. Please accept my sincere apologies. Thank you, James Byrne Managing Director
5/5
GoogleJames, Gabriel and their team at Oaks in Addiscombe are a breath of fresh air in an industry which is saturated by companies and individuals who are dishonest and misleading. They handled the sale of our property very efficiently and professionally. They were a pleasure to deal with at all times. Unlike some of their larger competitors they keep you updated and informed regularly. Their transparent approach and sound advice was most welcome. It’s a shame that Gabriel is an Arsenal supporter but you can’t have it all I guess!
Hi Oliver, Thank you, thank you, thank you, for letting us market your amazing house! It was a privilege. Your review is very much appreciated and most welcome. We thoroughly enjoyed working with you and I completely agree, it is a shame about Gabe but at least they didn't win the league! Stay in touch and all the very best to you and your family. Thank you, James Byrne Managing Director
5/5
GoogleMonika has been extremely helpful and informative.
Hi Habbeebah, I have passed your review to Monika, it's very much appreciated! Thank you, James Byrne Managing Director
5/5
GoogleSam you are a star, excellent . Thank you so much. Flat 2 1e church Road.
Hi Cribert, I appreciate your 5* review. Thank you, James Byrne Managing Director
5/5
GoogleAmazing communication and efficiency from Samyul, great personal service. Highly recommend Oaks Estate Agents.
5/5
GoogleWe used Oaks for a property to rent and we are happy to say the help we got from Samyul and the team,Jean was so amazing,they are the best ,professional and they were there to assist us till we moved in to our new home,thank you guys keep up the good work
Hi Vezubuhle, Your review is very kind and appreciated. Thank you, James Byrne Managing Director
5/5
GoogleConal was helpful, knowledgeable and professional throughout the process of buying my flat. There were some delays in exchanging and I appreciated his chasing of the various parties to try and get it over the line.
5/5
GoogleWe had struggled to sell our flat in a challenging market before we listed with Oaks. Oaks were very professional, communicative and helpful throughout the entire process. Would highly recommend.
5/5
GoogleMason helped us with the purchase of our first home, and we couldn't be more pleased. Professional, responsive and always available, Mason made the process incredibly smooth. We also worked with his recommended mortgage advisors, Mortigo, and also had a very positive experience with Blessed. We viewed the property on 3rd Feb and exchanged 28th March.
5/5
GoogleVery pleased with Oaks letting service. Jack H. excellent in advising and helping me make decisions about my let. Monika W very amenable, ensuring that my let is managed smoothly and efficiently so far. Thank you!
4/5
GoogleGood.
5/5
GoogleWe unfortunately had some issues at the flat we are renting. The management team and especially Samyul helped resolved this as soon as possible and contacted the contractors. The team seems to have a good relationship with the landlord so it was easy to organise the works that were needed. Samyul went above and beyond to respond to us, even outside of working hours and on bank holiday.
5/5
GoogleI would like to highly recommend Karise Christie from the Streatham branch who was a great help to me finding a new flat. She was so helpful in arranging viewings, recommending places that may be suitable and eventually finding my new home. What a great asset to Oaks she is. Thank you Karise!
5/5
GoogleJames and the Oaks team in Streatham sold my flat last year. James did a great job in chasing further up the chain and finding out what the actual situation was with the house we were buying. Having now purchased another property and realised that this isn't always the case with estate agents, it's clear James really did go above and beyond to try and ensure we had a clear picture of the situation at the top of the chain. We are grateful to James, Michael and the Oaks team for their support and would recommend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Croydon has the most, with 395 reviews rated 4.7 out of 5, followed by London (270 Streatham High Road) with 325.
The four Oaks Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Croydon won Platinum and London won Trusted Agent.
