Trusted Agent profile
★★★★★
1,697 reviews across 3 offices and 2 platforms
Oakfield has three offices, in Hastings, Bexhill On Sea and Eastbourne. Together they have 1,697 reviews on two platforms, rated 4.8 out of 5 overall.
Oakfield's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
2/5
GoogleRating only, no written review.
Morning Ruth Would love to reach out to you and enquire why you have left us a 2 star review, I have looked but cant find any record of you on our system. Perhaps you could drop me an email to neil@oakfieldproperty.co.uk Many thanks Neil Newstead Founder & CEO
5/5
GoogleVery polite and helpful
Perfect thank you Neil Newstead Founder & CEO
5/5
GoogleVery efficient service received. Laura was very knowledgeable and nothing was too much trouble.
Morning Helen How lovely to read this 5 star review for Laura this morning, very much appreciated and glad Laura looked after you so well. Have a lovely day Neil Newstead Founder & CEO
4/5
GoogleWonderful supporting staff.Casey Freeman helped me a lot to get my flat in short span of time.Thanks a lot Casey.
Hello Yuga, Thank you very much for taking the time to leave a review based on the service you have received.
5/5
GoogleIzzy done a outstanding job and was very friendly and had amazing customer service would completely recommend using oakfield 100% satisfied with the service I received
Hi Ashley very happy that you received such good service from Izzy, Izzy is a great asset to our team at Oakfield. Thank you so much for taking time out of your day letting us know about our service l. Have a great day. Neil Newstead CEO
1/5
GoogleEastbourne office Hopeless! Called twice regards looking at a property they had listed on Rightmove and no response. sent 2 emails and also no response. Avoid!
Hi George, I am very sorry that the communication from the branch was not good in this situation. This property had already been sold but they should have made you aware of this. I can see that the team have left you a message and are keen to assist you in finding another property if you are still looking? Kind Regards, Kerry Newstead Sales Director
5/5
GoogleCharlie has been fantastic helping me in moving and dealing with everything. Made the move that much easier. Thank you Charlie.
Hi Ryan Thank you for the lovely feedback, and the best of luck in your new home. Regards Neil Newstead Founder & CEO
5/5
GoogleI really appreciated working with Izzy Pannett, she was attentive to my needs and very reactive to jump on a call and find the perfect place for us. I would recommend working with this company
Thank you for the great review, really is appreciated Neil Newstead Founder & CEO
5/5
GoogleI emailed estate agent on the evening of the 11/3/22 On the 12th a lovely young lady Charlie Hamilton pond me What a absolutely efficient lady she was helpful friendly Absolutely brilliant customer service skill assist to your company
Good Morning Laraine Thank you so much for leaving this positive review about Charlie, she will be, as we are delighted to receive such great feed back. Thanks for taking the time to do this. Have a great day Neil Newstead Founder & CEO
5/5
GoogleOn the first meeting with Phil Hall I new I had found the best Estate agent for selling my Late Aunts property.He was professional considerate and listened to my requests .Though-out the sale I felt with Phil and Molly Handcock both work impeccably hard to make the sale go as smoothly as possible and in the quickest timescale they could achieve I would definitely recommend Oakfields to anyone .
Hello Den, Thank you very much for taking the time to leave a review, we are pleased that both Phil and Molly were able to provide you with such a great service and we will be sure to pass on your kind words to them both.
5/5
GoogleIzzy Pannett was amazing, she has made our house hunting smooth and easy & helped with securing the perfect home for us. Thank you :)PositiveResponsiveness, Quality, Professionalism, Value
Morning Gloria Thank you so much for leaving us this amazing review, really is appreciated by us all at Oakfield Neil Newstead Founder & CEO
5/5
GoogleMany thanks to Charlie Hamilton for all her help when renting my current flat. Great service all round and would recomend Oakfield to anyone looking to rent.
Morning Sue Thank you so much for a 5 star review, and really appreciate you taking the time out to do this. Have a lovely Day Neil Newstead Founder & CEO
5/5
GoogleFrom the first Contact with Phil at Oakfield it's been a professional efficient service. Sold our house in 4 days. Top service, would highly recommend.
Morning Marcus Thank you so much foe taking the time and leaving this review, really is appreciated by us all at Oakfield. Phil is amazing at his job, and really does care, to be able to list and agree a sale in 4 days is just something else. Regards Neil Newstead Founder & CEO
5/5
GoogleOur change of tenants was carried out efficiently and with minimal delay. The refurbishment of the property was arranged and carried out to a high standard and on time A very professional service by friendly staff.PositiveResponsiveness, Quality, Professionalism
Morning Margaret Thank you so much for leaving us this fantastic review and 5 star rating, really is appreciated by us all at Oakfield Neil Newstead Founder & CEO
5/5
GoogleIn this case I was the purchaser rather than client, but have to comment on the exceptional level of communication, empathy and diplomacy in what was a tricky transaction. Molly was a star. Without her attention to detail this purchase probably would not have gone through in the time scales required. I would highly recommend.PositiveQuality, Professionalism
Hello Miles, Thank you for taking the time to leave us review based on the service you have received. We will be sure to pass on your kind words to Molly in the branch.
5/5
GoogleI have recently bought a property that was been sold by Oakfields, i found them helpful and professional throughout especially Molly and Jennifer. also Alex and his team did a great job in letting the property for me and i would highly recommend themPositiveProfessionalism
Hello David, Thank you for taking the time to leave a review on the service you have received. I am pleased the Sales team were able to provide you with such a positive experience.
5/5
GoogleCan't recommend Oakfield Estate agents enough. Nice friendly team. Very helpfull. I have had a few unforseen problems with my sale but Phill has helped me at every turn. Thank you to Phill and the team Linda Dawn
Good Morning Morning Linda How lovely to read such positive feedback on Phil and the team, really appreciate you taking the time to leave is this review. Phil is just amazing and really does care and constantly goes above and beyond for all his clients. Have the best day Neil Newstead Founder & CEO
5/5
GoogleI dealt with a wonderfully helpful guy called Cian Fox, one of their senior Advisors. Great service and very friendly. I would definable recommend them when it comes time to sell you home. Well Done Guys.
Morning Mark Great way to start my Monday reading such positive comments, really happy that we was, in particular Cian was able to assist. Thank you for taking your time to leave this 5 star review Have a great day Neil Newstead Founder & CEO
5/5
GoogleExcellent customer service from Cian. Reliable, supportive and friendly agent who goes the extra mile. Have recommended Oakfields to friends and family who are looking for properties and will continue to do so! Thank you.
Morning Esme Thank you for sharing your experience, Cian is a new member of our team and to get feedback like this so quickly is fantastic, so thank you so much for taking the time out to share this as I know this will mean a lot to Cian. Have a lovely day Neil Newstead Founder and CEO
5/5
GoogleCurrently in the renting process. Izzy Pannett has made it incredibly easy and straightforward. She allows any silly questions and accommodated our need to move as quick as possible by talking on the phone and emailing multiple times a day (as per our need).
Morning Thank you so much for leaving us this fantastic 5 star review Neil Newstead Founder & CEO
5/5
GoogleA lady named Skye was amazing whilst helping me get my flat as well and move out of it. She was so lovely over email and phone and trustworthy to help with anything i needed, i really appreciated it so thank you.
Hi Zara Thank you so much for such great feedback, really is appreciated and glad Skye was able to assist. Regards Neil Newstead Founder & CEO
5/5
GoogleThe service my wife and I from Izzy was excellent. From the start we received all information we required and all questions were answered in detail very speedily. The whole process from viewing the property to signing our agreement was handled very professionally. Would highly recommend this company
Morning Peter Thank you for leaving such a great review, and so happy that Izzy was able to assist in such a great way. Izzy really does care about all her clients so its lovely when i get to read reviews like this. Regards Neil Newstead Founder & CEO
5/5
GoogleWe had a very positive experience dealing with Charlie Hamilton at Oakfield. She was very helpful and genuine and we would recommend her to anyone looking for property in Eastbourne.
Hi Amanda Thank you so much for taking the time to leave us this review. Charlie is great so really appreciate this feedback Regards Neil Newstead Founder & CEO
5/5
GoogleI have had a fantastic experience with Oakfield and Charlie has been outstanding in her service. She is friendly, knowledgable and has gone above and beyond to make the process as smooth and efficient as possible.
Good Morning Benji Hope your move has all gone well and you are settling into your new home? Thank you for leaving such great feedback about Charlie, really is appreciated. Hope you have a great day Neil Newstead Founder & CEO
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Oakfield, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Oakfield and its branches won awards at EA Masters in two years, most recently 2020.
EA Masters winners in two years, the group and its branches: 2019, 2020.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.
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Hastings has the most, with 595 reviews rated 4.8 out of 5, followed by Bexhill On Sea with 560.
The three Oakfield offices, by town:
Yes. In The Trusted Agent 2026 awards, Eastbourne won Platinum, Hastings won Platinum and Bexhill On Sea won Gold. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, Surrey, E&W Sussex, Kent. The group and its branches have also won 1 other industry award since 2019.
