Every review we hold for the Hastings office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI can’t express how amazing and professional Izzy and the team are at Hastings branch lettings, I was struggling for so long to find a property that would accept me and my personal circumstances. I didn’t feel judge at all because of this and the support as well as the communication was outstanding!! Not only did they go above and beyond for me which no other business did!!! I also got my dream home. Thank you so much for everything xx
Date of experience: 01 October, 2025
Christine · 13 October 2025
Agent replied · 12 November 2025
Hi Christine,
Thank you for your fantastic review, I am so pleased the team were able to assist you.
All the best in your new home.
Kind Regards,
Kerry Newstead
Marketing Director
★★★★★ 5/5
GoogleLucy is a senior property manager at Hastings Oakfield. Her expertise has ensured that my family and I enjoy a comfortable living experience at Station Plaza. Whenever I have any issues regarding the unit, she is always able to address my concerns with her professional knowledge.
Tia who works at Hastings office is a responsible and optimistic young lady ! During the application and approval process , she assisted me throughout, offering various suggestions until the approval was successfully completed. Moreover, Tia always replied to my emails promptly, showing that she is a dedicated and passionate real estate professional!!:)))
Lau · 10 August 2025
Agent replied · 9 September 2025
Hi Lau,
Thank you so much for taking the time to leave a great review for Tia and Lucy, feeback is so important to us so this is great.
Kind Regards,
Kerry Newstead
Marketing Director
★★★★★ 5/5
GoogleWe used Oakfield in Hastings to sell our house and we cannot fault their service. Sidney Da Silva is the best dressed estate agent I have met - always happy, very polite and available to answer any random questions I had. His promotion is well deserved and we wish him all the best in his future career.
Helen · 13 October 2025
Agent replied · 12 November 2025
Hi Helen,
Thank you for you 5 star review for Sidney, he is a superstar and will very much appreciate your kind words.
Kind Regards,
Kerry Newstead
Marketing Director
★★★★★ 5/5
GoogleBecause of work location I recently needed to rent a property in St Leonards within a short time limit.
I contacted several agents and generally found that the interest was poor to the extent that one letting agent told me no properties were available but they would sign me up and by the time I left their premises their automatic system had sent me 3 properties fitting my details.
However when I contacted Oakfield Lettings and spoke to Tia not only did she provide me with details that enabled me to get a flat but put in a lot of work liaising with the owners and myself to ensure that I was able to satisfy the tenancy requirements and was able to move in within the time frame needed. Contact was excellent with regular updates and processes explained.
Overall excellent from start to finish.
Stuart · 16 December 2024
Agent replied · 23 December 2024
Hi Stuart,
Thank you for taking the time to leave this wonderful 5 star review for Tia. We hope you will be very happy in your new home!
Kind regards,
Emma Hawkins
Lettings Director
★★★★★ 5/5
GoogleIt was a pleasure renting through Oakfield, Kimberley made our lives very easy when we were searching for a place to rent in Hastings and made the entire process very smooth and seamless, she was there to answer all queries and was a big part of the reason why our move from Lincolnshire to down south went very smoothly, the entire team at Oakfield is very responsive and the system they have in place makes things very easy. I look forward to continuing to rent through Oakfield.
Faaiz · 27 November 2024
Agent replied · 23 December 2024
Hi Faaiz,
Thank you for leaving this lovely review for Kim, we wish you all the best in your new home.
Kind regards,
Emma Hawkins
Lettings Director
★★★★★ 1/5
GoogleWe had a property inspection conducted by Jenni Lewis. We have no issues with our landlady, and she is happy with how we take care of the house. However, the agent took an unreasonable number of pictures, including a few with my mom in them, which were then included in the report. This is a complete breach of privacy, as my mom didn’t realize Jenni was taking pictures of her. The agent moved through the house like a typhoon.
I contacted the agency, and they removed the pictures and apologized, but the damage has already been done. I have no idea where or for how long they will store those personal photos. More importantly, my mom, who is 65, had to take blood pressure medication after this inspection, which was conducted with no respect for personal privacy.
Ignat · 22 September 2024
Agent replied · 22 October 2024
Hi Ignat
I am so disappointed to receive your review this morning, as discussed, Oakfield take their responsibilities as a managing agent very seriously, both to tenants to ensure their homes are safe and free from hazards. And our obligations to landlords to ensure their properties are well looked after.
I am truly sorry that you feel this way, as discussed, prior to the appointment you were notified that photos would be taken during the property inspection, we do not deem the number of photos taken to be excessive to uphold our obligations to both landlords and tenants by ensuring a thorough property inspection takes place, as you mentioned, I have removed the 2 photos of your Mom from the report and can assure you these photos are not stored anywhere.
Please feel free to contact me directly to discuss on 01424 834298.
Kind regards
Chloe Taylor
Property Management Director
★★★★★ 5/5
GoogleTia has been a massive help with the whole process of getting our property. She has been really attentive and friendly the whole time and I’ve not been afraid to ask questions if need me. I couldn’t ask for a better person to help us! Thank you so much Tia for all your hard work and dedication in helping us. You’ve made the whole process stress free and after weeks and weeks of searching for a property we are so glad we met Tia to help us in the one we found through Oakfield. She was very prompt in anything that needed to be done and just wanted us to be happy and make sure everything was perfect for us.
Thank you again Tia
Rachelboyin · 30 May 2024
Agent replied · 24 August 2024
I’m so pleased Tia helped you find the perfect new home. She loves nothing more than helping her clients find a new home. Best wishes
Emma Hawkins
Lettings Director.
★★★★★ 5/5
GoogleAbsolutely top class service from viewing the flat to getting the keys. The lovely Izzy was polite, helpful and did all she could to make our transition to our new home go as smooth as possible (something that is usually very stressful) Thank you Izzy and all the team.
Caron · 16 March 2026
★★★★★ 5/5
GoogleI must say a big well done to Larn and the team who have again renewed the tenancy for my tenants for the following year. I always receive great service from Oakfields when dealing with my property and Larn in particular has done a great job in the last couple of years sorting the tenancy. I would definitely recommend using Oakfields. And again this year Larn an Oakfields have done a great job in renewing the tenancies. I really would recommend to anyone.
Stuart · 23 December 2023
Agent replied · 20 June 2024
Morning Stuart
Thank you so much for taking the time to leave this great review. Really happy that Larn was able to assist, and done a great job with the renewal. Larn constantly goes above and beyond so receiving feed back like this goes such a long way.
Have a great day
Neil Newstead Founder & CEO
★★★★★ 5/5
GoogleTia West has been a total godsend. She's shown great patience and been accommodating to all my questions and clarification throughout the letting process. She has worked so hard to progress everything in a timely fashion and I feel very lucky to have found somewhere to call home.
Unlike, in previous experiences, I feel confident that this level of care and attention to detail will continue throughout my tenancy.
Judging by the brief interactions that I've had with other staff, the Oakfield Estate Agents, Hastings branch clearly foster a culture of kindness and professionalism across the board.
Thanks again for all your hard work - we can't wait to return to the seaside :)
HW · 23 December 2023
Agent replied · 20 June 2024
Good afternoon
Thank you for leaving this incredible review. Tia really is a godsend and we’re so lucky to have her.
We look forward to continuing such a positive relationship with you.
Kind regards
Emma Hawkins
Lettings Director
★★★★★ 5/5
GoogleI am very grateful to Jenny and Toby for showing me flats to rent before I had to start work at 9am. I am also very grateful to Tia for making the process easy for signing up to a new rental. Tia was very quick to respond to emails and call backs. Everyone has been really friendly and helpful. Thank you to Chloe too.
Sue · 8 October 2024
Agent replied · 22 October 2024
Hi Sue
Im so pleased the team assisted you so well with your recent move. I hope you’ll be very happy in your new home.
Best wishes
Emma Hawkins
Lettings Director
★★★★★ 5/5
GoogleOverally my experience with Oakfield agency has been amazing. They all work really hard and they are very kind and efficient. A special thanks to Tia, the agent has been very professional and supportive. She listened and understood my situation and helped me getting my first place. A massive thank you to Tia and all the other staff who helped me.
Rangarirai · 20 November 2024
Agent replied · 11 December 2024
Good morning
Thank you for leaving this 5 star review it’s hugely appreciated by all the team.
Best wishes
Emma Hawkins
Lettings Director
★★★★★ 5/5
GoogleHave recently purchased a flat from Oakfields in Hastings. They were all great, very friendly, and knowledgeable, especially Liam from the sales team. Not only was he friendly, professional, and had great knowledge of the property and the area, but he was also very accommodating when I had to visit the property multiple times during the conveyancing. This is a great estate agent, and I would recommend it to anyone if they are looking to sell, buy, or rent a property. I certainly will come back to them again!
Jeremy · 23 November 2023
Agent replied · 20 June 2024
Hi Jeremy
Thank you so much for taking the time to leave such a wonderful review for Liam. I am thrilled you had such a positive experience dealing with Oakfield and Liam.
Best wishes
Kerry Newstead
Sales Director
★★★★★ 5/5
GoogleWe had the pleasure of working with an exceptional Oakfield Lettings negotiator while searching for a rental property in Hastings, her name is Tia West. From the moment we reached out to Oakfield, their service has been nothing short of outstanding.
The negotiator assigned to assist us, Tia was not only highly professional but also incredibly friendly and approachable. She took her time to understand our specific requirements, budget and then went above and beyond to find properties that matches our needs making the whole process smooth and stress - free.
Thanks to her dedication.
We want to express our gratitude to the Oakfield Lettings negotiator for their outstanding service and making our house-hunting journey an enjoyable one. If you're looking for a rental property in Hastings want a dedicated, professional on your side, I highly recommended Oakfield Estate Agent and their exceptional team of negotiators.
Odeyemi · 23 November 2023
Agent replied · 20 June 2024
Good afternoon,
Tia is the best letting agent she works so hard to help her Tenants find the perfect new home and I am delighted she assisted you so well. Thank you for leaving this review.
Best wishes,
Emma Hawkins
Lettings Director
★★★★★ 5/5
GoogleI had to rent on a relatively short notice and Izzy has been extremely helpful, prompt in her communication and overall a joy to work with. Definitely the best real estate point of contact I've had so far.
Vasily · 17 August 2025
Agent replied · 12 November 2025
Hi Vasily,
Thank you so much for your kind words, Izzy works really had for her customers so we will ensure your appreciation is passed on.
All the best.
Kerry Newstead
Marketing Director
★★★★★ 5/5
GoogleThe process of securing the flat was a very positive experience. It was an absolute pleasure and completely stress-free. Izzy Cunningham is a real gem who kept me informed throughout the entire process, which moved very quickly. I am extremely impressed. She was both highly professional and genuinely friendly. Thanks again for everything, and also to the rest of your team!
Daniel · 8 November 2025
★★★★★ 5/5
GoogleOut of the all the letting agencies in Hastings these guys were to best most professional and most helpful, we have had a tough time in last 3 months and we needed a property ASAP so there was a beautiful property available in our price range we had at the time we phoned up Oakfield properties we explained our circumstances the thing they will find on our checks etc and they could not help us, so we went in and spoke to Tia and basically asked for help and advice and she was fantastic she set us on a route to go down which we did and now out of it we got a beautiful property in Swindon which we move into on 26th October 2023 without her help and advice we would still be stuck with no where to go so hats off to the team there been trained extremely well and are fantastic i will definitely recommend this company in the future. thank you so much for you help and advice.
Ian · 24 October 2023
Agent replied · 20 June 2024
Hi Ian
Thank you for leaving such a lovely and comprehensive review for Tia. We really appreciate you taking the time to leave this and wish you well.
Kind regards
Emma Hawkins
Lettings Director
★★★★★ 5/5
GoogleI'm still in the process of renting a property in Hastings through Oakfield but I just had to leave a review to say how brilliant Kim (Kimberley) Briscoe has been.
She's nothing like the stereotypical estate agent that we all love to hate. From the minute my friend and I met Kim we were impressed with how genuine, friendly, enthusiastic and professional she was. She could tell how excited we were with the property we viewed and she went out of her way to make sure we secured it.
There has been an issue to sort out and she has explained everything so clearly and has made sure we are well looked after.
We think Kim is just great!
Brianne · 24 October 2023
Agent replied · 20 June 2024
Hi Brianne
Thank you for this lovely review. I’m so pleased that your experience with Kim has been so positive. We too think she’s pretty great and we’re very lucky to have her.
Kind regards
Emma Hawkins
Lettings Director
★★★★★ 5/5
GoogleDear Kim,
Actually oakfield is the best letting and estate agent that I have ever seen. All the staff of there specifically Kim is very kind and customers are treated with respect. This company fulfills the needs of customers as soon as possible. On this occasion, I express my gratitude to Hastings oakfield team and wish them strength and courage to continue their excellent service.
Kind regards,
Nisansala Gamage.
Nisansala · 6 June 2024
Agent replied · 24 August 2024
Thank you for this incredible review of Kim and the team in our Hastings branch. It means so much to us all at Oakfield.
Best wishes
Emma Hawkins
Lettings Director
★★★★★ 5/5
GoogleAll staff are helpful especially to Tia West. It was stressfull looking for flat but Oakfield was very accomodating and helpful. I found our new flat through Oakfield Letting Agency in Hastings. They will ring as soon as I have send an enquiry to view the flat. The whole process was very smooth and easy. They also gave us a lovely card sending congratulations on to our new home. Thank you Tia abd to your team.
M · 14 May 2025
★★★★★ 4/5
GoogleTia was prompt and very professional, the organisation of the rental was easy to arrange and straightforward as a result. Jenny was great at the viewing too. However, on moving in and dealing with property management, there should have been an inventory, a full check of the pipes and heating and an induction pack or handover conversation. Teething issues with the property would have been resolved more quickly with those processes in place.
Billie · 21 February 2024
Agent replied · 20 June 2024
Hi Billie,
Thank you for your review, I am really pleased that the Jenny and Tia assisted you so well. I am of course disappointed that there were teething issues at the commencement of the tenancy and take these suggestions on board.
Best wishes,
Emma Hawkins
Lettings Director
★★★★★ 5/5
GoogleI have recently acquired a property with Oakfield and the process was extremely smooth and quick! Tia has been excellent with it all and has gone out of her way to help us when she didn’t need to, she is absolutely lovely and I am very thankful that she has transformed what would usually be a very stressful experience, into something fun and stress free. I have nothing but good to say about Oakfield.
Susana · 22 January 2024
Agent replied · 20 June 2024
Hi Susana
Thank you for this wonderful review for Tia. She works so hard to ensure she’s the best letting agent so reviews like this mean so much to her.
Kind regards
Emma Hawkins
Lettings Director
★★★★★ 5/5
GoogleI recently had the pleasure of renting a house through Oakfield Property Agents in Hastings, and I cannot speak highly enough of my experience working with Tia West. It was absolutely fantastic!
Right from the start, Tia impressed me with her responsiveness and helpfulness when I inquired about the property. She promptly addressed all my queries and provided me with comprehensive information about the rental process. Tia's professionalism and meticulous attention to detail were truly commendable.
Throughout the entire renting process, Tia went above and beyond to ensure everything ran smoothly. She guided me through all the necessary paperwork, promptly addressing any concerns I had along the way while keeping me informed at every step. Tia's exceptional communication skills made the entire experience stress-free and highly efficient.
I wholeheartedly recommend Oakfield Property Agents, especially Tia West, for their outstanding service.
Chamila · 26 July 2023
Agent replied · 20 June 2024
Hi Chamila
Thank you so much for taking the time to leave such a great review. Tia and the team strive to be the best letting agents in Hastings, so it really means a lot to them that their efforts are appreciated.
Many thanks
Emma Hawkins
Lettings Director
★★★★★ 5/5
GoogleI had a great experience with Tia. She was very helpful and friendly throughout the whole process. She answered all my questions promptly and clearly and she mad sure I understood everything before singing the contract. She was also very flexible and accommodating with my moving date and time. I would highly recommend her to anyone looking for a smooth and hassle-free letting process. Thank you Tia for your excellent service.
Murali · 21 February 2024
Agent replied · 20 June 2024
Good morning
Thank you for this wonderful review for Tia. I am so pleased she made the process such a smooth and positive one for you.
I wish you well in your new home.
Kind regards
Emma Hawkins
Lettings Director
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