Trusted Agent profile · Worcestershire
Verified
★★★★★
1,683 reviews across 2 offices and 3 platforms
Nicol & Co has two offices, in Worcester and Droitwich Spa (Worcestershire). Together they have 1,683 reviews on three platforms, rated 4.9 out of 5 overall.
1,231
Reviews on Google
All 2 offices
210
Reviews on Facebook
Business-wide
242
Reviews on The Trusted Agent
All 2 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicol and Co, particularly, Karen Smith were the right choice of agents for the sale of my little Victorian house. My viewings were carried out with ease and ...Read all 89 from sellers
The viewing was great! Everything that we wanted from the flat and from the agent. We were allowed a very healthy amount of time in the property to view it all ...Read all 79 from buyers
I would just like to say how very impressed I was with Amy Laura Hall. We were looking to possibly rent our home out so as to start a new adventure in the ...Read all 16 from landlords
Rhiannon was brilliant throughout the whole process, out of all the agents I enquired about properties with Rhiannon was the only one to come back to me and ...Read all 24 from tenants
Nicol & Co's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Nicol & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 241 reviews on The Trusted Agent only. Show every review
5/5
The Trusted AgentThe best of the best
Absolutely faultless. Would recommend to everyone. Regular communication and updates in the purchase of our home and even a lovely goody box to welcome us when we went to collect the keys! Thank you Nicol and Co. If we ever move again we will choose you without a doubt
5/5
The Trusted AgentFantastic Service
Coral and the rest of the team gave us some really fantastic service during the whole process. They kept us informed throughout, chased solicitors and resolved problems without any delays. We really felt that they took care of us during the purchase, in a professional and friendly way - we will go straight to them when we sell!
1/5
The Trusted AgentAwful customer service
As potential buyers for a house that Nicol & Co showed us around we found their service from start to finish dreadful. From the phone call I made to book the appointment which nearly put me off going, to the rushed and unorganised viewing, to being put on the spot in front of the vendor to give feedback, to the follow up phone call where even after telling them the viewing wasn’t good I didn’t get an apology. In all the other dealings we’ve had with estate agents, we’ve been really happy with the phone calls and viewings.
5/5
The Trusted AgentAmazing sales progression
Just wanted to thank Nicol & Co for fantastic service, selling our property days after the brochure was finalised. Particular thanks to their sales progressor Leanne Fletcher who kept on top of our sale and onward purchase (and everyone else’s!!) to ensure our buyers were happy and to meet our requested completion dates. Highly recommend!
5/5
The Trusted AgentBuying in Worcester
Many thanks to Nicol&Co for getting me set up in Worcester. Extremely helpful and very patient with all my daft questions. Particular thanks to Jo Black and Leanne Fletcher! James
5/5
The Trusted AgentSale of House: Worcester
The team at Nicol & Co (Worcester) have been absolutely superb. Notable mentions have to go to Dominique, Daisy and especially Leanne for getting the sale over the line. Despite some tricky times with everything from solicitors to a rather over eager dog; the team have managed to get us through a stressful process without any major hiccups. Massive well done and thank you to you all! Union Place
5/5
The Trusted AgentExcellent and professional service
Matt Bennett was extremely helpful and informative. I would recommend Nicol & Co
5/5
The Trusted AgentI would like to thank Nicol&co for all there hard work and for selling our property and especially Leanne fletcher for being so helpful kind regards Paula Morris
5/5
The Trusted AgentMoving to our new home
Leanne was helpful and friendly every step of the way when we purchased our house through Nicol and co. We were always kept updated and no problem seemed to faze her, which is exactly what you need when buying a house. I couldn't recommend Leanne, Dominique and the rest of the team more !
5/5
The Trusted AgentProfessional genuine and caring
Leanne has been professional and consistent from the beginning. She has provided us with a seamless service from finding a house to buying a house which is not an easy thing. She has carried all our problems that have Arisen on our side and made this process stressless. She is genuine kind and caring and has given my family peace of mind and hope. The service she has provided has been tailored to meet our needs we could not have done it without her. Her patience and time and energy is astounding. ... Leanne should be commended for the service she has provided.thank you so much.
5/5
The Trusted AgentEstate Agency Now
Matt Bennett has provided an excellent service in helping me find a new home. He does what every other agent doesn't do - he listens to customer needs and helps match properties to buyers.
5/5
The Trusted AgentHouse Sale.
Have given Leanne and the whole team a five star review for all the hard work, help and great service they have given in getting the sale of my Fathers property over the line!
5/5
The Trusted AgentExcellent service for property sale
Nicol and Co have provided an excellent service throughout the sales process, from the valuation by Karen Smith, preparation of sales brochure and photographs, viewings and liaison with all parties during the conveyancing period. I was very impressed with the communication, which has been first class. Special thanks to Leanne Fletcher and Matt Bennett who have gone out of their way to keep me updated with regular progress reports and have efficiently chased up outstanding issues as necessary. I would happily recommend Nicol and Co to anyone wishing to sell a property.
5/5
The Trusted AgentThank you!
Just want to say thank you to Leanne for always being at the end of the phone and having never ending patience with me for what turned out to be a trying sale. She dealt with any issues I had immediately and answered every question I had, I cannot thank her enough.
5/5
The Trusted AgentAmazing
Leanne was fantastic. My solicitor was extremely slow at getting back to me and Leanne continuously chased them up for me. She was really persistent and I don't think things would have been done as quick without her help. She kept me informed at all times.
5/5
The Trusted AgentExcellent service and real teamwork!
We used Nicol & Co to sell our elderly Mum's home. They are a very active team and really work hard to achieve a sale. Leanne Fletcher kept us up-to-date with the process once a Buyer had been found, and Tom, Jo and all the Staff act as a really professional team to make sure all goes smoothly. I would definitely recommend them and would not hesitate to use them again if necessary. Thankyou to the whole Team at the Worcester office for your help and support. You were amazing!
5/5
The Trusted AgentHouse sale
I cannot speak to highly of my experience with Nicol and Co.. I have dealt with many estate agents with not always a pleasurable experience. Regarding this sale prompted by my mother’s death, I was feeling very anxious and really dreading the process. From the time their sales negotiator Dominique walked through the door I felt confident. She suggested and advised on the look of the house for selling, which I took note of and organised. Also a realistic selling price instead of appealing to the buyers greed. Throughout the process the team kept me updated without any calls on my part wondering what was going on. I want to thank all the team for their professional approach and help and I would not hesitate to recommend Nicol and Co to any future clients.
5/5
The Trusted AgentFriendly and efficient
Leanne was friendly, personable and highly effective when we were buying our house. No hesitation at all in recommending her to anyone
5/5
The Trusted AgentProfessional
Rating only, no written review.
5/5
The Trusted AgentVery impressed. Would definitely recommend
Everyone at Nicol & Co were fantastic throughout the entire process of selling our home, from Paul and the team in sales to Leanne in chasing the solicitors and helping to meet the planned move date. We were kept updated regularly, and the team acted quickly to find a new buyer when the original buyer pulled out, and then thanks to Leanne's hard work we still managed to move before the end of October as originally planned. We hope not to need to move again, but if we do it will be with Nicol & Co
5/5
The Trusted AgentProfessional, efficient and friendly
It took us a while to find the right buy to let property so when we found one we wanted it ! Leanne Fletcher has been fantastic, Professional and extremely efficient. She remained calmed when I was on tender hooks and has been an absolute pleasure to deal with . I would not hesitate to recommend Leanne and the rest of the team at Nichol and Co . Thank you Leanne for securing our deal on ( what we think ) is the best little house in Worcester !
5/5
The Trusted AgentA professional, responsive and friendly service from start to finish.
Nichol and co were brilliant. Leanne, my main point of contact, made moving as stress free as possible. She is professional, responds quickly to queries, reliable and friendly. I have and will be recommending Nichol and Co to friends and colleagues.
5/5
The Trusted AgentEfficient and effective
Leanne pushed through the sale in avery professional and friendly way. I am very satisfied with the service she provided and would definitely recommend her.
5/5
The Trusted AgentExcellent service. I can highly recommend Leanne, regular updates whether by phone or email always helpful and pleasant.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Worcester has the most, with 1,144 reviews rated 4.9 out of 5, followed by Droitwich Spa with 748.
The two Nicol & Co offices, by town:
89 reviews from sellers, rated 4.9 out of 5 on average. For example, Eirlys wrote: "Nicol and Co, particularly, Karen Smith were the right choice of agents for the sale of my little Victorian house. My viewings were carried out with ease and ..."
79 reviews from buyers, rated 4.9 out of 5 on average. For example, TJ wrote: "The viewing was great! Everything that we wanted from the flat and from the agent. We were allowed a very healthy amount of time in the property to view it all ..."
16 reviews from landlords, rated 5.0 out of 5 on average. For example, JULIE wrote: "I would just like to say how very impressed I was with Amy Laura Hall. We were looking to possibly rent our home out so as to start a new adventure in the ..."
24 reviews from tenants, rated 4.6 out of 5 on average. For example, Ross wrote: "Rhiannon was brilliant throughout the whole process, out of all the agents I enquired about properties with Rhiannon was the only one to come back to me and ..."
Yes. In The Trusted Agent 2026 awards: Nicol & Co, Worcester won Platinum; Nicol & Co, Droitwich Spa won Platinum.
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