★★★★★ 5/5
GoogleOur sale and purchase were both nightmares for various reasons. Firstly, issues with our sale for the first few months and then issues with the purchase five months later. It took 14 1/2 months from the time that we accepted an offer to the point of moving (our offer on our purchase was accepted two weeks after we accepted).
Fortunately, the estate agents used by our seller were Nicol and Co. Our own estate agents were pretty poor and we ended up liaising directly with our buyer.
Nicol and Co were nothing short of incredible, to be honest. They were as keen as we were to get the sale through and, whenever a new issue popped up (as they did frequently), Nicol and Co gripped it and drove it forward as passionately as we did. Were it not for their assistance, guidance and downright refusal to give in, we’d still be waiting to move house and I may well have lost my mind.
Chloe Faizey was our first agent. Incredible. Weekly (and sometimes daily) updates and a real driving force. Sadly, she left, but she’s no doubt doing brilliantly whatever she is. Incredible.
Amy Griffiths was stitched up when given our move when Chloe left. It was in a bit of a state when she took over but, good as gold, she was pretty much identical to Chloe in terms of work ethic and determination; she continued to push it forward and did a brilliant job. She was so fed up of my continual phone calls that she broke her own leg to avoid me. Hopefully, she’s recovering now!
Dan Peace took the case on following Amy’s injury. Again, he was similar to Chloe and Amy, in that he was always available, chased every lead and got us over the line. Still not quite sure how it got there but it did, certainly with his assistance!
Honestly, they were all incredible and I can’t thank them enough for their tenacity and sheer will in helping people and, above all, going a fabulous job. I’ll use them in a heartbeat should we sell. I’ve been put off for life after this one to be honest, but they’d be the first call I’d make if we came to sell.
Great company. Great staff. 10/10 all day long.
Thank you,
Adam
Adam · 11 September 2026 · Nicol & Co Droitwich
Agent replied · 11 October 2026
Hi Adam, thank you for your 5* review of our Droitwich team and for such incredibly kind words. We are so pleased to hear that, despite what was clearly a very challenging and drawn-out process, Chloe, Amy and Dan were able to support you every step of the way. Moving home can be stressful at the best of times, but a 14-month journey with multiple setbacks is beyond difficult, and we are genuinely delighted that the team was able to grip every issue and drive things forward with the same determination you showed. Chloe will be thrilled to hear your feedback - she set a brilliant standard from the start with her weekly updates and real passion for getting you to the finish line. Amy took on a complex situation when Chloe left and continued that same work ethic and tenacity (we are pleased to confirm she is recovering well, and we will let her know she is missed!). Dan then picked up the baton and saw it through to completion, and we are so glad his availability and persistence helped get you over the line. Your recommendation and your willingness to use us again in the future means the world to the whole team. Thank you again for taking the time to share your experience, and we wish you every happiness in your new home.
★★★★★ 5/5
GoogleWe have just exchanged and waiting on the keys! I just wanted to say how amazing Niamh and Amy are! They both did excellent jobs and kept us informed about every step and completed within 5 weeks :))
We are first time buyers in which they have made this experience a very enjoyable and exciting one! I would definitely recommend Nicole and Co Droitwich to anyone!
Can’t thank them both enough :))
Codie · 11 September 2026 · Nicol & Co Droitwich
Agent replied · 11 October 2026
Hi Codie, thank you for your 5* review of our Droitwich team and your high recommendation! Niamh and Amy will be absolutely delighted to hear your kind words. Keeping you informed at every step and completing within 5 weeks is fantastic, and it is lovely to know that they made your first-time buying experience feel enjoyable and exciting rather than stressful. Supporting first-time buyers through what can feel like a daunting process is something we genuinely care about, so your feedback means a great deal. Wishing you every happiness in your new home, and congratulations on exchanging!
★★★★★ 5/5
GoogleI couldn't recommend Nicol and Co enough. I have purchased, sold and rented multiple properties through Nicol and Co over the past 9 years and wouldn't choose anyone else. They provide fantastic customer service and always do what they say they are going to do keeping you updated throughout the whole process.
Jenny · 11 September 2026 · Nicol & Co Droitwich
Agent replied · 11 October 2026
Hi Jenny, thank you for your 5* review of our Droitwich team and your high recommendation. It is wonderful to hear that you have trusted us with multiple purchases, sales and rentals over the past nine years - that loyalty means an enormous amount to all of us. Providing fantastic customer service, doing what we say we are going to do, and keeping our clients fully updated throughout is at the heart of how we like to work, so it is lovely to know that has been your consistent experience. Thank you again for choosing us time and time again, and we are always here whenever you need us next.
★★★★★ 5/5
GoogleWe managed to find the perfect house we were after on the website, before it had even hit Rightmove. With the quick response of Droitwich office, we were able to view on a Saturday, which was very helpful as we have busy working schedules.
Through the buying process, Dan, Amy and Alex were very helpful in providing updates from the vendor and solicitors.
Would thoroughly recommend Nicol & Co.
Jack · 11 September 2026 · Nicol & Co Droitwich
Agent replied · 11 October 2026
Hi Jack, thank you for your 5* review of our Droitwich team and your high recommendation. We are delighted to hear that you found your perfect house on our website before it even hit Rightmove - getting properties to our clients first is something we really care about. It is great to know that the team was able to arrange a Saturday viewing to fit around your busy schedules too. Dan, Amy and Alex will be especially pleased to hear that their updates throughout the buying process kept you informed and made a real difference. Clear, consistent communication is at the heart of how we like to work. Wishing you every happiness in your new home, and if we can help with anything in the future, we are always here.
★★★★★ 5/5
GoogleWe recently sold and purchased with Nicol & Co Droitwich, with help from Amy at the Worcester branch too. The team were brilliant from start to finish, everyone is very friendly and professional, they communicated well throughout and ultimately got us to completion on time!
Our journey started with Kelly on the valuation, she was a great first interaction and gave us the initial guidance on the process which made us comfortable picking Nicol & Co to sell our house. We then encountered Jane and Dan on viewings, both very good at ensuring we had the info we needed on properties we were viewing. And once we have sold our house and agreed on a property we wanted to buy Amy was fantastic as our sales progresser. She kept us in the loop all the time supported communication with all parties to ensure we exchanged and completed in time to get the house we wanted.
We’re incredibly happy with our new home, we got full asking on the sale of our property and we would absolutely recommend Nicol & Co to everyone.
Thank you team Nicol & Co Droitwich/Worcester.
Jordan · 11 September 2026 · Nicol & Co Droitwich
Agent replied · 11 October 2026
Hi Jordan, thank you for your 5* review of our Droitwich team and your high recommendation. We are absolutely delighted to hear that you had such a positive experience with both the sale of your property and the purchase of your new home. It is wonderful to know that the team communicated well throughout and got you to completion on time - that is exactly what we strive to do for every client. Kelly will be especially pleased to hear that the valuation and initial guidance made you feel comfortable choosing us to sell your house. Jayne and Dan will also be thrilled to know that the viewings were helpful and that you had all the information you needed on the properties you were viewing. Amy will be delighted to hear your kind words about her work as your sales progressor. Keeping you in the loop at all times and supporting communication with all parties to ensure a smooth exchange and completion is something Amy takes real pride in. Achieving full asking price on your sale and securing the home you wanted is a fantastic result, and we are so pleased to have been part of that journey. Wishing you every happiness in your new home, and thank you again for taking the time to share your experience.
★★★★★ 5/5
GoogleI just completed a house purchase after quite a few difficulties with chains and solicitors and Nicol and Co were supportive the wholes way. Responses to queries were always very quick and having experienced the house purchase process with another estate agent before, Nicol and Co have shown me the difference between a good aestate agent and great one. Special shout out to Amy who acted as primary poc and intermediary for the process.
Jaskarn · 11 September 2026 · Nicol & Co Droitwich
Agent replied · 11 October 2026
Hi Jaskarn, thank you for your 5* review of our Droitwich team. We are delighted to hear that we were able to support you throughout what sounds like quite a challenging purchase, especially with the difficulties you faced with chains and solicitors. Quick responses to queries and staying close to our clients during those trickier moments is something we genuinely care about, so it is wonderful to know that made a real difference to your experience. Amy will be especially pleased to hear your kind words. Acting as your primary point of contact and keeping everything moving smoothly on your behalf is exactly what Amy aims for. Thank you again for choosing us, and we wish you every happiness in your new home.
★★★★★ 5/5
Googleafter using Nichol & co to manage letting the property, it was an obvious choice to ask them to sell on our behalf. cant fault the service and professionalism they showed to manage the sale. Amy Griffiths kept us in touch every step of the way and managed communition between conveyencers and ourself expertly. 5 * service from Amy and the company.
Ian · 20 August 2026 · Nicol & Co Droitwich
Agent replied · 7 April 2023
Hi Ian, thank you so much for your fantastic 5* review and for continuing to put your trust in Nicol & Co. It’s wonderful to hear that, after managing the letting of your property, choosing us to handle the sale felt like the obvious choice. We’re especially pleased that Amy kept you informed throughout and expertly managed communication between yourselves and the conveyancers. We’ll be sure to pass on your kind words to Amy and the team. Thank you again for your recommendation and support!
★★★★★ 5/5
GoogleI think how quickly that this Droitwich firm has expanded into Worcester and the highly-competitive Malvern market is a testament to their professionalism, dedication and attention to detail.
I bought a house through Nicol and Co last year and every member of the team I dealt with was polite, warm, professional and helpful. I must praise Chloe, who progressed the sale - who sought answers to every question immediately and no request was too much trouble. She maintained her professionalism and positivity throughout a process that my mortage-lender unfortunately drew out for far too long - and helped with communication and minor details even after completion.
The buyer's welcome present was also really lovely - especially for someone moving into the town, featuring Droitwich salt (from the last remaining local producer, drawn from the brine pump in the town centre) and a book containing local history, as well as a host of useful items and treats!
Luke · 17 August 2026 · Nicol & Co Droitwich
Agent replied · 22 August 2026
Hi Luke, thank you for your 5* review of our Droitwich team and for such incredibly kind words about the company. We are delighted to hear that your experience of buying last year was such a positive one and that every member of the team you dealt with was polite, warm, professional and helpful. Chloe will be especially pleased to hear your feedback. Seeking answers to every question immediately, maintaining positivity throughout a challenging process, and supporting you even after completion is exactly what Chloe aims for - so it is wonderful to know that made such a difference during what became a longer journey than expected. It is also lovely to hear that the buyer's welcome present was so well received, particularly the Droitwich salt and local history book. Those small touches are something we put real thought into, so your feedback truly means a lot. Thank you again for taking the time to share your experience, and we wish you every happiness in your home.
★★★★★ 5/5
GoogleI’m so pleased that we purchased our first home with Nicol & Co. They were there for us throughout the process and we truly valued their advice and guidance, making an otherwise stressful time feel less daunting. Amy was brilliant at progressing our sale and keeping in touch along the way. Thank you!
Lexie · 15 August 2026 · Nicol & Co Droitwich
Agent replied · 22 August 2026
Hi Lexie, thank you for your 5* review of our Droitwich team. We are delighted to hear that we could support you throughout the purchase of your first home. Making what can be a daunting process feel less stressful is something we genuinely care about, so it is wonderful to know our advice and guidance made a real difference. Amy will be especially pleased to hear your kind words. Keeping in touch and progressing the sale smoothly is exactly what Amy aims for. Wishing you every happiness in your new home, and if we can help with anything in the future, we are always here.
★★★★★ 5/5
GoogleThe whole team are incredibly professional and friendly making everything as smooth as possible.
Joe · 15 August 2026 · Nicol & Co Droitwich
Agent replied · 22 August 2026
Hi Joe, thank you for your 5* review of our Droitwich team. We are delighted to hear that you found the whole team incredibly professional and friendly. Making everything as smooth as possible for our clients is something we genuinely care about, so it is wonderful to know that this came across throughout your experience. Thank you again for taking the time to share your feedback.
★★★★★ 5/5
GoogleExcellent service from Cat and the team.
Friendly, supportive, proactive and highly professional in every regard.
Made the sale a smooth and hassle free experience..
Would wholeheartedly recommend!
David · 15 August 2026 · Nicol & Co Droitwich
Agent replied · 22 August 2026
Hi David, thank you for your 5* review of our Droitwich team and your wholehearted recommendation! We are delighted to hear that Kat and the team made your sale such a smooth and hassle-free experience. Being friendly, supportive and proactive throughout is something we take real pride in, so it is wonderful to know that this approach made a real difference for you. Your kind words mean a great deal to Kat and the whole team. Wishing you every success with what comes next, and if we can help with anything in the future, we are always here.
★★★★★ 5/5
GoogleAlex was great showing us around our chosen property in columbine Droitwich . He was extremely informative and gave us all the information we couldn’t have ever needed! . Couldn’t have asked for a better estate agent and a better experience. Thanks to Alex and the Nicol & Co team for all of their help
Morgan · 15 August 2026 · Nicol & Co Droitwich
Agent replied · 22 August 2026
Hi Morgan, thank you for your 5* review of our Droitwich team. We are delighted to hear that Alex was so informative when showing you around your chosen property in Columbine. Making sure our buyers have all the information they need to feel confident in their decision is something we take real pride in, so it is wonderful to know that Alex delivered exactly that for you. Your kind words about the experience mean a lot to Alex and the whole team. Wishing you every happiness in your new home, and if we can help with anything in the future, we are always here.
★★★★★ 5/5
GoogleWe couldn’t have asked for a better team to sell our home. From Mia’s fantastic work getting the property on the market and securing the right buyer, to Amy’s incredible persistence and support throughout the sales progression, everyone at Nicol & Co has been brilliant.
Amy in particular went above and beyond to keep everything moving, answer all our questions and reassure us through what was sometimes a very stressful process. Professional, proactive and genuinely caring from start to finish.
A huge thank you to Mia, Amy and the wider Nicol & Co team, we would wholeheartedly recommend them.
Roma · 15 August 2026 · Nicol & Co Droitwich
Agent replied · 22 August 2026
Hi Roma, thank you for your 5* review of our Droitwich team and your wholehearted recommendation. We are absolutely delighted to hear that you had such a positive experience from start to finish. Mia will be thrilled to know that her work getting the property on the market and securing the right buyer made such a strong start to your journey. Amy will be especially pleased to hear your kind words about her persistence and support throughout the sales progression. Going above and beyond to keep everything moving, answer all your questions and reassure you through what can sometimes be a very stressful process is exactly what Amy and the team strive to do for every client. Your recommendation means a great deal to Mia, Amy and the whole team. We wish you every happiness in your new home.
★★★★★ 5/5
GoogleMassive thank you to Amy (based in Worcester office) & Jayne (who showed us around properties). Jayne, you are fabulous! Amy, without you, we'd have never moved! Thank you for all your chasing, support & kindness. We really appreciate you 🙏🏼 ❤️
Matt, you have an amazing Team! 👏
Ailean · 15 August 2026 · Nicol & Co Droitwich
Agent replied · 22 August 2026
Hi Ailean, thank you for your 5* review of our Droitwich team and for such wonderfully kind words! Amy and Jayne will be absolutely thrilled to hear your feedback. It is lovely to know that Amy's chasing, support and kindness made such a real difference to your move, and that Jayne made viewing properties such a positive experience. Supporting our clients through what can be a stressful process is something we genuinely care about, so your appreciation truly means the world to the whole team. Wishing you every happiness in your new home, and if we can help with anything in the future, we are always here.
★★★★★ 5/5
GoogleHeather at Nicol & Co was a great help and support over the phone and by email when recently purchasing a new home. In what can be a stressful time, they were calm and always on hand to follow up between all parties. Would recommend.
Tom · 15 August 2026 · Nicol & Co Worcester
Agent replied · 22 August 2026
Hi Tom, thank you for your 5* review of our Worcester team and your recommendation. We are delighted to hear that Heather was such a great help and support throughout your recent purchase. Buying a home can indeed be a stressful time, so it is wonderful to know that Heather's calm approach and her commitment to following up between all parties made a real difference. Supporting our clients through what can be a challenging process is something we take real pride in. Wishing you every happiness in your new home.
★★★★★ 5/5
GoogleWe have had contact with many of the team in the Worcester office, everyone has been friendly, professional and kept us fully informed at every step as we have moved from the valuation to the sale of our property. A special thank you to Alice for keeping us updated following viewings and for the most important call to say we had sold our house! I would have no hesitation recommending Nicol and Co Estate Agents.
Sarah · 15 August 2026 · Nicol & Co Worcester
Agent replied · 22 August 2026
Hi Sarah, thank you for your 5* review of our Worcester team and your high recommendation. We are delighted to hear that everyone you spoke to was friendly, professional and kept you fully informed at every step from valuation through to sale. That level of communication and care is something we take real pride in. Alice will be especially pleased to hear your kind words. Keeping you updated after viewings and being able to make that all-important call to say your house had sold is exactly what Alice loves about the role. Thank you again for choosing us, and we wish you every happiness in your next chapter.
★★★★★ 5/5
GoogleAlice has been very fast, friendly and efficient!
Dunstan · 15 August 2026 · Nicol & Co Worcester
Agent replied · 22 August 2026
Hi Dunstan, thanks for your 5* review of our Worcester team! Alice will be delighted to hear your feedback. Being fast, friendly and efficient is something Alice really cares about, so it is great to know that made a difference for you. Thanks again for your kind words!
★★★★★ 5/5
GoogleHad a great experience with Nicol & co! Whole team have been professional, friendly and easy to deal with. Lauren in particular has been brilliant - always helpful, responsive and a pleasure to speak to. Really appreciated all her support and highly recommended Nicol & co.
Charlie · 15 August 2026 · Nicol & Co Worcester
Agent replied · 22 August 2026
Hi Charlie, thank you for your 5* review of our Worcester team and your high recommendation! We are delighted to hear that you had such a great experience and that the whole team has been professional, friendly and easy to deal with. Lauren will be especially pleased to hear your kind words. Being helpful, responsive and a pleasure to speak to is exactly what Lauren aims for, and it is wonderful to know that her support made a real difference to you. Your recommendation truly means a lot to all of us, and we wish you every success with what comes next.
★★★★★ 5/5
GoogleWe used Nicol & Co to sell our property and couldn’t have been more impressed with the care and professionalism they showed throughout. Communication was excellent, and their modern, leading approach to marketing really stood out compared with other agents in the area.
Although our onward purchase unfortunately fell through, Alice and Molly were fantastic throughout the process and a real credit to Nicol & Co. We wouldn’t hesitate to recommend them.
Jonathan · 15 August 2026 · Nicol & Co Worcester
Agent replied · 22 August 2026
Hi Jonathan, thank you for your 5* review of our Worcester team and your recommendation. We are delighted to hear that you were so impressed with the care and professionalism throughout your sale. It is wonderful to know that our communication and modern approach to marketing really stood out for you - that is something we take real pride in. Alice and Molly will be especially pleased to hear your kind words. We are sorry to hear that your onward purchase did not work out as hoped, but it means a great deal to know that Alice and Molly were able to support you throughout what must have been a difficult process. Thank you again for taking the time to share your experience, and if we can help with anything in the future, we are always here.
★★★★★ 5/5
GoogleAs first time buyers both Alice and Jake were fantastic at starting the ball rolling. Jake had plenty of information when we viewed the property answering all of our questions and offering advice. Alice has been amazing at offering us support and getting us set up with all the appropriate documentation as we continue our purchase.
Josh · 15 August 2026 · Nicol & Co Worcester
Agent replied · 22 August 2026
Hi Josh, thank you for your 5* review of our Worcester team. We are delighted to hear that Alice and Jake have been so supportive as you navigate your first purchase. Jake will be pleased to know that the viewing went so well and that he was able to answer all of your questions and offer helpful advice. Alice will also be thrilled to hear your kind words - getting first-time buyers set up with all the right documentation and offering support throughout is something she genuinely cares about. Making the journey as clear and reassuring as possible is exactly what we strive to do for every client. Wishing you every success with your purchase, and if we can help with anything as things progress, we are always here.
★★★★★ 5/5
GoogleWe are currently in the process of purchasing our first home, Alice has been an incredible help through the whole process, keeping us updated and answering all our questions. The communication is fantastic, she is so easy to get hold of if we need anything. She has made the experience of buying our first home so easy. Thank you so much!
Sophie · 11 August 2026 · Nicol & Co Worcester
Agent replied · 11 October 2026
Hi Sophie, thank you for your 5* review of our Worcester team. We are delighted to hear that Alice has been such an incredible help as you purchase your first home. Buying for the first time can feel daunting, so making the experience as easy and straightforward as possible is something Alice really cares about. It is wonderful to know that her communication has been fantastic and that she has been so easy to get hold of whenever you needed her. Keeping you updated and answering all your questions every step of the way is exactly what we strive to do for every client. Wishing you every happiness in your new home, and thank you again for your kind words.
★★★★★ 5/5
GoogleExcellent Service. Wonderful team Kelly, Chloe, Sian & Brett Customer service outstanding.
I would definitely recommend and would use this agent again.
Thank you all 😊 …
Michelle · 11 August 2026 · Nicol & Co Droitwich
Agent replied · 11 October 2026
Hi Michelle, thank you for your 5* review of our Droitwich team. We really appreciate you taking the time to share your experience. We're delighted to hear that Kelly, Chloe, Sian and Brett provided you with outstanding customer service. Your feedback means a great deal to the whole team, and we'll be sure to pass on your lovely comments. Thank you for choosing us. We look forward to helping you again in the future.
★★★★★ 5/5
GoogleBrilliant service from start to finish. Amy Griffiths kept us informed along the way and always responded to our questions promptly.
Simon · 11 August 2026 · Nicol & Co Droitwich
Agent replied · 11 October 2026
Hi Simon, thank you for your 5* review of our Droitwich team. We are delighted to hear that you had a brilliant experience from start to finish. Amy will be especially pleased to hear your kind words. Keeping our clients fully informed and responding promptly to questions is something Amy takes real pride in, so it is wonderful to know this made such a positive difference to your experience. Thank you again for your recommendation, and we wish you every success with what comes next.
★★★★★ 5/5
GoogleWe have brought a house via Nicol & Co, Droitwich.
And throughout the whole process we have mostly dealt with Amy Griffiths.
She has been incredibly proactive.
Amy was the only consistent link in this process, helping us through every step of the way.
This was incredibly important to us and helped us through what is an extremely stressful life event.
Thank you Amy 👍
Angela · 11 August 2026 · Nicol & Co Droitwich
Agent replied · 11 October 2026
Hi Angela, thank you for your 5* review of our Droitwich team. We are delighted to hear that your house purchase has been such a positive experience and that Amy was there to support you every step of the way. Being that consistent link and helping our clients through what can be an extremely stressful process is something Amy takes real pride in, so she will be absolutely thrilled to hear your kind words. Your feedback means a great deal to the whole team. Wishing you every happiness in your new home, and if we can help with anything in the future, we are always here.
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