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Neilsons Solicitors and Estate Agents in Edinburgh, Bonnyrigg, South Queensferry and 1 more

4.8

★★★★★ Excellent

680 reviews across 6 offices and 3 platforms

Neilsons Solicitors and Estate Agents has six offices, in Edinburgh (three offices), Bonnyrigg, South Queensferry and City of Edinburgh (Scotland). Together they have 680 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

624

Reviews on Google

All 6 offices

Trustpilot logo

55

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Buyers1 review

5.0 / 5 Marjorie purchased a property on our behalf and worked around the clock to negotiate the best deal for us. She is lovely, approachable and has a property ...Arlene, 31 March 2018Read the review from buyers

Our offices

Neilsons Solicitors and Estate Agents's six offices, most reviewed first. Each has its own page.

Latest reviews from every Neilsons Solicitors and Estate Agents office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Neilsons at Picardy Place was recommended by a friend who had recently used them for her house purchase, and I can't thank her enough for that. Laura Bell was friendly, efficient and highly competent throughout my purchase, and made the whole process as simple as it could be.

Neil · 23 March 2024 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)

Agent replied · 11 June 2024

Thanks for taking the time to leave this lovely review, Neil! We are so pleased to hear such wonderful feedback about the team at our Picardy Place branch, and we have passed your kind comments on to Laura and the rest of the team. Thanks … More

5/5

Google

Very helpful, professional and supportive. Highly recommended.

Katarzyna · 23 March 2024 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)

Agent replied · 11 June 2024

Thank you for your review Katarzyna! We are delighted to hear that you found us to be very helpful, professional and supportive. Thank you for choosing Neilsons. We hope to work with you again in the future, should you require any further assistance.

5/5

Google

Regarding a Property Sale: Excellent Service and Communication. Very responsive to our queries.

Panagiotis · 23 March 2024 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)

Agent replied · 11 June 2024

Thank you so much for taking the time to leave such a positive review regarding your property sale experience at Neilsons! We are thrilled to hear that you found our service to be excellent and our communication responsive. Our team always … More

5/5

Google

Kara and her team are the best in the business. Completed a house sale and purchase with zero hassle. Thank you.

Conor · 23 March 2024 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)

Agent replied · 11 June 2024

Thank you so much for taking the time to leave us such a lovely review, Conor! It's so great to hear positive feedback and we have passed your kind comments on to Kara and the wider team. Thanks again for choosing Neilsons and we look forward to working with you again in the future, should you require our services!

5/5

Google

As a first time buyer, Anne, Sarah and the team at Neilson's guided me through the whole process, start to finish and helped me purchase my first property with no issues. Would highly recommend.

Sandy · 23 March 2024 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)

Agent replied · 9 June 2024

Thank you for taking the time to share your experience as a first-time buyer with Neilsons, Sandy! It's great to hear that Anne, Sarah, and the entire team provided you with excellent guidance throughout the entire process. Purchasing your first property can be a daunting task, and having a supportive and knowledgeable team by your side can make all the difference. We appreciate your review and are delighted to have been a part of your successful property purchase. If you have any more questions or need assistance in the future, please don't hesitate to reach out to us. Congratulations on your new home, and we wish you all the best in this exciting new chapter of your life!

1/5

Google

They are incredibly arrogant and can completely ignore your quotes. They won't reply to you. They ignore our emails. I wouldn't even consider a house they represent now.

David · 23 March 2024 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)

Agent replied · 11 June 2024

We have checked all of our systems and databases and can find no record of having ever acted for you or receiving any correspondence from you. As we have no record of you ever communicating with us on any matter, we cannot contact you directly. Please make yourself known to us, otherwise we will have to conclude that this is a vindictive review trying to undermine our excellent reputation. (14/02/24)

5/5

Trustpilot

Smooth & Professional Purchase and Sale journey experience

I recently sold and purchased a property having experience of selling and buying previously with other estate agents. I can honestly say Diane and her team based at the Bonnyrigg branch truly do provide a great integrated legal and estate agency service. From my first initial contact with Neilsons by telephone that led to a home visit, planography, survey, viewings and transactions. All staff I communicated with provided a smooth purchase and sale journey experience who are incredibly professional, informative, dedicated and exceptionally organised and knew I was in safe hands. The estate agent Megan who I spoke with was a great support, she explained step by step the sale and purchase process, backing the information up by e-mail, so relieved she did as you forget all information you discussed as there is so much to take in that you tend to forget it’s a working partnership where information is required from you about you and the property. The information I received was informative and helped me prepare in advance the information I needed to gather. I also found it helpful to receive tips on how best to plan for the sale, viewers and purchase. The property I purchased came with a couple of queries relating to the survey report requiring clarification. Diane (Solicitor) was quick on mark to deal with any discrepancies to ensure a satisfactory response was received and that all I’s were dotted and the T’s were crossed. Being kept updated throughout the process is key and Diane kept me informed of any updates big or small through every stage of the process, answering questions I had quickly and efficiently. I can genuinely write that my experience working with Neilsons has provided a positive long-lasting impact on how a solicitor and estate should be run. My final words are Diane and her team are truly a real credit to the Neilson’s Firm and why they deserve a 5 stars rating and more from me! Janice

J · 3 February 2024 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)

5/5

Google

I was very happy to use Neilson’s for the purchase of my new property. I mainly dealt with Claire Scott who was extremely responsive and clearly wanted the best for me as a client. The rest of the team were all very professional too, I would have no hesitation in recommending them.

Sarah · 16 January 2024 · Neilsons Solicitors and Estate Agents South Queensferry

Agent replied · 14 June 2024

Thank you for choosing Neilsons for your property purchase, and for taking the time to share your positive experience! We're thrilled to hear that Claire Scott's responsiveness and commitment to your best interests stood out during the process. Our entire team is dedicated to providing professional service, and we truly appreciate your recommendation. Should you have any further needs or questions in the future, feel free to reach out.

1/5

Trustpilot

Take care to read the deeds of a property before you buy. Neilsons not always truthful

Be careful when buying a property from Neilson's that the information you are given is correct. At present the firm has a flat on the market in Edinburgh which states there is a garden to the rear. This is incorrect - the area is a 'drying green' which makes a huge difference to the use/non-use of this area. You have been warned ...

Judith · 17 December 2023 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)

5/5

Google

I recently sold my flat and received outstanding service from the Neilsons’ team. They were on the ball from start to finish and really made everything stress and hassle-free for me. Very helpful, prompt and efficient all with a friendly manner! Many thanks to everyone, Kirsten, Claire, Megan, Katie, Jade, Denise, Dianne, Dave and Kevin. Hope I didn’t miss anyone! I would highly recommend using Neilsons. Thank you!

DJC · 14 December 2023 · Neilsons Solicitors and Estate Agents Edinburgh (162 St. Johns Road)

Agent replied · 11 June 2024

Thank you so much for taking the time to share your positive experience with the Neilsons' sales team David! It's wonderful to hear that you received outstanding service throughout the process of selling your flat. It sounds like our team were truly dedicated to making the experience stress-free and hassle-free for you. Your kind words about their helpfulness, promptness, efficiency, and friendly manner are a testament to our commitment to providing top-notch client service. Thank you for choosing Neilsons. If you ever need assistance in the future, don't hesitate to reach out to us.

5/5

Trustpilot

Had great service from Neilsons on…

Had great service from Neilsons on recent house sale , took care of the photos , plan and video via Planography photo business.advised us on price and strategy to maximise the final sale price. Had them do our viewings whilst on holiday too. Forty viewings & nine offers in two weeks. We were in a small chain and we are not the most patient people but Neilsons answered our emails and enquiries and pushed our sale through eventually to our satisfaction.

Robert · 27 November 2023 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)

5/5

Google

I recently purchased a property with Neilsons. I found them very helpful and easy to deal with, particularly since my partner and I were first time buyers. Very fast responses and extremely knowledgeable. Thank you Katie and Suzie!

Kirsty · 17 November 2023 · Neilsons Solicitors and Estate Agents South Queensferry

Agent replied · 14 June 2024

Thank you so much for taking the time to leave us such a lovely review, Kirsty! We have passed your kind comments on to Katie, Suzie and the rest of the team. Thanks again for choosing Neilsons and we look forward to working with you again in the future, should you require our services!

2/5

Trustpilot

Bad experience with Neilsons

As first time buyers we relied on Neilsons to guide us through the house buying process, but we didn't feel we received the best service and it was really disappointing. They made huge mistakes in the process, they got our move in date wrong which lead to a last minute rush in sorting out the paper work to allow us to move on time. They provided us with final payment figures which were incorrect. We gave them two stars because once the payment was made they did move things along quite quickly and were helpful in getting the paperwork sorted in short notice. Personally, I wouldn't use this company.

Traveller · 23 October 2023 · Neilsons Solicitors and Estate Agents Edinburgh (24A Picardy Place)

5/5

Google

I am so glad that I decided to sell my property with Neilsons. Such a wonderful team they have and a big thank you to the hard working ladies in the Bonnyrigg office. They provided an amazing service and kept me up to date every step of the way. A stress free experience. Thank you.

Darren · 21 October 2023 · Neilsons Solicitors and Estate Agents Bonnyrigg

Agent replied · 17 June 2024

Thank you for taking the time to leave such a lovely review! We are so pleased to hear your wonderful feedback about our team, and we have passed this on to the ladies in our Bonnyrigg branch. Thanks again for choosing Neilsons, and we look forward to working with you again in the future, should you require our services!

5/5

Google

Neilsons were excellent from the first day to the last day of our sale. Karen gave us sound advice about our property, the negotiators were superb and Louise was fantastic dealing with our legal matters. From start to finish, it was a …

L · 17 October 2023 · Neilsons Solicitors and Estate Agents South Queensferry

Agent replied · 14 June 2024

Thank you so much for your five star review! We are absolutely delighted to hear that you found us to be excellent, smooth and efficient when you trusted Neilsons with your recent transaction. Client service is of paramount importance to … More

5/5

Google

While our sale is not yet concluded we would like to thank Neilsons for undertaking the sale of our current property and for dealing with the purchase of a new property. There are now quite a few members of the team with whom we have had …

Margaret · 14 October 2023 · Neilsons Solicitors and Estate Agents Edinburgh (162 St. Johns Road)

Agent replied · 11 June 2024

Thank you very much for your 5 star review Margaret. We are delighted to hear that you are having an excellent experience with Neilsons for your current sale and purchase. A benefit of instructing Neilsons is that we have experts that … More

5/5

Google

I just want to say a massive thankyou to Kirsten and the property team at Neilsons, who worked extremely hard to get my property live onto the market, organising viewings and generally keeping me updated and giving great advice. I wouldn’t …

James · 14 October 2023 · Neilsons Solicitors and Estate Agents Edinburgh (162 St. Johns Road)

Agent replied · 11 June 2024

Thank you very much for your 5 star review James. It is great to hear that we worked extremely hard to get your property live onto the market, organised all viewings and kept you updated with great advice throughout. It means a lot to us … More

5/5

Google

I recently sold a property using Neilson's. The service was excellent as I progressed seamlessly from Megan who did the initial contact to Susie who sorted out viewings, then to Kirsten who did the negotiations and finally to Claire for the …

Fiona · 14 October 2023 · Neilsons Solicitors and Estate Agents Edinburgh (162 St. Johns Road)

Agent replied · 11 June 2024

Thank you so much for taking the time to leave such a lovely review, Fiona! We are so pleased to hear you were satisfied with the service received from our team, and I have passed your kind words on to Megan, Suzie, Kirsten, Claire and the … More

5/5

Google

I am very pleased I chose Neilsons to sell my flat in Leith .Megan ,Kirsten and Anne were very helpful and professional ,dealing with each stage of the sale. They kept me informed at all times as to the progress of the proceedings. The …

Gwen · 14 October 2023 · Neilsons Solicitors and Estate Agents Edinburgh (162 St. Johns Road)

Agent replied · 11 June 2024

Thank you for taking the time to leave this review, Gwen! Its great to hear such lovely feedback about the team, and I have passed your kind comments on to Megan, Kirsten, Anne and the rest of the team. Thanks again for choosing Neilsons to … More

5/5

Google

Neilsons have just completed the sale of property for my family, and we've been more than impressed. It was a difficult sale, due to factors outside our control, but Neilsons handled the problems extremely well, which prevented a lot of …

Ferg · 14 October 2023 · Neilsons Solicitors and Estate Agents Edinburgh (162 St. Johns Road)

Agent replied · 11 June 2024

Thank you very much for your 5 star review Ferg! We regard client service to be of paramount importance so we are delighted to hear that you have been impressed with Neilsons' estate agency services. We really appreciated the instruction … More

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Awards

The Trusted Agent 2026 results for Neilsons Solicitors and Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Neilsons Solicitors and Estate Agents is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in six years, the group and its branches: 2025, 2024, 2023, 2022, 2021, 2019. A Negotiator Awards winner every year since 2019.

Negotiator Awards by year, 2024 to 2019

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

Neilsons Solicitors and Estate Agents is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

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Questions about Neilsons Solicitors and Estate Agents

Which Neilsons Solicitors and Estate Agents office has the most reviews?

Edinburgh (24A Picardy Place) has the most, with 273 reviews rated 4.6 out of 5, followed by Edinburgh (162 St. Johns Road) with 214.

Where are the Neilsons Solicitors and Estate Agents offices?

The six Neilsons Solicitors and Estate Agents offices, by town:

Has Neilsons Solicitors and Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards, Edinburgh won Gold, Bonnyrigg won Trusted Agent and two more branches won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 7 other industry awards since 2019.

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