Trusted Agent profile
★★★★★
519 reviews across 2 offices and 4 platforms
Move Residential has two offices, in Heswall and Liverpool. Together they have 519 reviews on four platforms, rated 4.3 out of 5 overall.
102
Reviews on Google
All 2 offices
7
Reviews on Facebook
Business-wide
2
Reviews on Yell
All 2 offices
408
Reviews on Trustpilot
Business-wide
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Move Residential's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat experience throughout. Communication was excellent and everything was handled professionally. A reliable estate agent I’d happily recommend.
Hi, Thanks for taking the time to leave a review. Much appreciated, Move Residential
5/5
GoogleFantastic service from the team at Move Residential. Friendly, efficient and always happy to help. Would definitely use them again.
Hi Zoe, Thanks for taking the time to leave a review. Much appreciated, Move Residential
5/5
GoogleProfessional and friendly service from start to finish
Thanks Tony, we really appreciate you taking the time out to leave this review :)
5/5
GoogleI exchanged on my property today and everyone at move residential really pushed my sale through and kept me up to date at all times.
1/5
GoogleI rarely leave negative reviews, but my experience with this estate agent was awful. Communication was non-existent and highly unprofessional. After my offer was accepted, I was ignored for five weeks despite repeated attempts to reach out. I eventually withdrew, only to learn two weeks later that the sellers hadn’t even been told. I wouldn’t recommend buying or selling through them.
1/5
TrustpilotPoor service all round
I sold a property through Move Residential and was very disappointed with the service. They were on a fixed price commission and leant heavily on me to accept a lowball offer from the first person who had viewed the property on the first day of viewings, which I had to be very firm in refusing. Once an acceptable offer had been agreed, they unfortunately persuaded the buyer to use their "preferred solicitor". Anyone who has watched the documentaries on this practice can imagine how that went. Move Residential subsequently did little or nothing to manage the sale process through. I did not receive any pro-active contact from them. When I tried to contact them, I found it extremely difficult to get through and more often than not, they did not reply to phone messages, texts or emails. In the end, I gave up trying to communicate with them and just paid my solicitor for the work they had to do chasing and managing the process.
We’re sorry to hear that you were disappointed with your experience. Regarding the initial offer, our objective is always to achieve the highest possible price for every client, and our team would categorically never pressure a seller to accept an offer. The advice and guidance we provide is just that: professional advice, informed by extensive experience of local property transactions and current market conditions. The decision to accept, reject or instruct further negotiation on any offer always remains with the seller. We have a dedicated sales progression team whose work is regularly highlighted in the positive feedback we receive. Their role is to support each sale, where necessary, after an offer is accepted. We are open six days a week, including most bank holidays. Our team members have dedicated, monitored email inboxes, and our branches welcome clients to call in should they wish to speak with us directly. Once a sale enters the legal stage, the majority of formal work and requests for information quite properly sit with the solicitors, through the appropriate legal channels. There can also be external factors that affect response times; conveyancers are accustomed to managing these professionally between themselves. If you chose to instruct your own solicitor to pursue matters and chase other parties, that was entirely your prerogative. Clients are always free to choose whichever solicitor they prefer. In this case, the buyer elected to use KMC Legal, one of the region’s highest-rated conveyancing practices, with completion times consistently well ahead of the wider industry standard. We pride ourselves on offering fair and accessible guidance to both buyers and sellers throughout the process. Any recommendations we make form part of that professional duty and are made in good faith, based on service record and industry standing, with the intention of helping a sale progress in a timely manner. Moving home is not something most people do regularly, and the process can sometimes be confusing. By connecting a home mover with an independent professional whose services are legally required for the transaction to progress, we can help ensure that the necessary steps are taken without delay. We are sorry that your experience was not a positive one and would welcome the opportunity to investigate the communication concerns you have raised. Please contact us directly with your property details so that a senior member of the team can review the matter fully. Thanks,Move Residential
5/5
GoogleI couldn’t recommend Move Residential enough. They made the whole selling and buying process so smooth and actually enjoyable. Of course there are stressful moments when selling and buying your next home, but all the staff especially Antony who was looking after my sale and purchase made the whole process as stress free as possible! I found that they always got back to me as soon as possible to any enquiry and they would check up bi-weekly to make sure we are doing ok, which I greatly appreciated. Can’t thank Antony & Hannah from Move Residential and the rest of the team enough, if you were considering using Move Residential I hope this review gives you enough reason to do so.
5/5
GoogleI would like to thank Scott and Team for all the help and support given to us during our house purchase. Nothing was too much to ask and we were given a helpful and friendly response to any query or concerns. I would like to say thank you to Anthony who went above and beyond to give wonderful support, advice and care. I would thoroughly give MOVE 5 Stars. Vivien Wilson L
1/5
TrustpilotLeft 4 messages for them over a week on…
Left 4 messages for them over a week on Rightmove asking to view a house. Couldn't be bothered responding to any of them.
We’re sorry to hear you’ve had difficulty getting in touch. We can see on our system that there was an attempt to contact you, and we are conducting an internal investigation to understand why you did not receive it. We’ve noticed you’ve left similar reviews for other agents, which suggests this may be a recurring issue in your experiences. While the property you enquired about has since sold, we’d be happy to arrange viewings on similar homes that may suit what you’re looking for. Our team is reaching out to you directly to discuss this further and ensure we can assist you moving forward. Kind regards, The Move Residential Team
4/5
TrustpilotOur first experience with move…
Our first experience with move residential was not what we were promised. They mixed up viewings, booked our second viewing into the bungalow across the street. I hade to chance up feedback on a viewing and only then did they notice their wrong doing. The branch manager also failed to complete our formal complaint. Still to this date I have not had any feedback in regards to it. Once we had moved on to the sales progression team. Antony was amazing. Chasing up our long chain, finding out information to keep all other agent in different properties on track. He must of been sick of the phone calls off us, trying to get a move in date. Eventually he managed to get everything in a line and complete for us. Luckily Antony salvaged our experience, so we would give him the 4 stars. We thank you.
4/5
TrustpilotA reliable and thorough service
While I have experienced a difficult process due to the inconsistency of my buyers, Move Residential staff, particularly Antony, have been exemplary. They have consistently kept me updated and gone over and above to ensure that I had the best possibility of securing a sale. While this didn't work out for me this time as the property I was purchasing fell through and I have taken my property off the market, I will definitely use Move Residential when I am ready to sell again.
4/5
TrustpilotSales progression following acceptance…
Sales progression following acceptance of an offer was excellent
1/5
TrustpilotShambles of an estate agent
What a complete shambles of an estate agent, spoke to them 2 days about viewing house in Liverpool, after the 3rd degree from them and saying they would need a guarantor as well( I'm a full time nurse on £26000 year) we made arrangements view today, she knew I lived in st Helens, waited 15 minutes, no one arrived, rang them and they said the property, with sorry or explanation why I wasn't informed as on looking at the property the pictures where manipulated as the house inside and out was a sh^$#hole. Terrible service. Terrible staff and a waste of fuel and time. DO NOT USE 😡😡😡
Hi Sean, I’m very sorry to read your review, as this is not the level of service we aim to provide. I have checked our system and cannot find any record of anyone under your name having viewed a property with us recently. However, your experience concerns me as much as it concerns you, and I would really like to get to the bottom of this. Please could you call me directly on 07584 504681 so I can look into this matter further for you. Kind regards, Josh, Lettings Manager Move Residential
5/5
TrustpilotHighly recommend
I had a great experience with Move Residential, with Kostas overseeing the sale of my property. It was marketed very well, and within the first week of launch we had around 25 viewings and 3 different parties offering on the property. Kostas managed communication so well with the interested parties and myself, leading to a final agreed sale which was well over asking price. It was a quick and easy process from start to finish.
5/5
TrustpilotI can’t thank them enough….
I can’t thank the team at Move Residential enough for all their help with the sale of my house so far. From the very beginning, they’ve been friendly, professional, and incredibly proactive in making sure everything has progressed smoothly. A special mention has to go to Rob Kalitkin, the senior sales advisor, who has been outstanding throughout. Rob went above and beyond to offer support and advice, even taking the time to help me on his day off. That level of dedication has made such a difference and really reassured me during what can be a stressful process. Thanks to their efforts, I secured a fast sale, and fingers crossed everything continues to go well as we move towards completion. I wouldn’t hesitate to recommend Move Residential to anyone looking to sell their property.
5/5
TrustpilotValuation with Rob Kalikin
I booked a valuation for my property having spoken to move residentials mortgage advisor... Rob Kalikin the senior valuer who i had the appointment with was absolutely outstanding! From the moment Rob came into my property until the moment he left he was very friendly and reassuring. Brilliant sense of humour!!! :) Could not recommend enough, no questions went unanswered he was extremely professional and thorough. Was over the moon with the end result and what the property had been valued at, cant wait to continue my journey with the move residential team!!
5/5
TrustpilotOutstanding Service
We sold the family home, having been recommended Move Residential in Allerton. From the valuation visit it was clear to see they knew the local market, what was achievable, given realistic time scales. They kept us informed on every step, and took care of the viewings. The offer came within a short space of time. The process to completion was in a realistic timescale. In a process like this, communication is key! Lee and the team have been outstanding throughout. I would have no hesitation recommending the Allerton team. Thanks, Steve Jones
4/5
TrustpilotA very good service
A very good service overall from Move Residential during our recent house purchase. As with all property transactions there were a few minor complications and delays early in the process and these were all dealt with professionally after some initial chasing. The service from our sales progressor Antony was exceptional (5 star +) once our offer had been accepted he worked tirelessly to ensure we were able to complete our purchase on the required date. Thanks Antony!
Thank you so much for taking the time to leave us a review. We completely understand that not every property transaction runs perfectly smoothly, and a little chasing is sometimes part of the process, so we really appreciate your patience. We're delighted to hear that you were so pleased with the service you received from Antony. He works incredibly hard for our clients, and it's great to see that reflected in your experience. Wishing you all the best in your new home! Alec Stewart Move Residential - Heswall Branch Manager
5/5
TrustpilotI received a letter from Move…
I had received a letter from Move Residential, stating they could find a buyer for my home in 8 weeks. Having tried 2 other estate agents, I decided to go with Move Residential. I put my house up for sale in the first week of January 2025 and by the 9th March 2025, I accepted an offer on my house. Antony who I mainly dealt with was brilliant, he kept me updated, he helped me when needed. I'd recommend Move Residential to anyone living in Wirral, I am pleased I decided to put my house up for sale with them. The process of putting my house on the market to completion was 12 weeks. Grand job 👍
5/5
TrustpilotApartment sale
Excellent communication kept me fully advised on progress and also giving sound advice
5/5
TrustpilotFantastic service from Antony at the Heswell branch
I cannot fault Antony Holden from the Heswell branch. In fact he was an absolute legend throughout the process. We purchased our new home through Move Residentail and Antony literally guided us every step of the way. Our buyers had issues with their solicitors their mortgage amendments and if it wasn’t for Antony we wouldn’t have understood what was happening. Antony made the process stress free and literally cared. He is an asset to the company and I could not fault him one bit. We completed on 18th June (finally) and when we got the call from Antony that we had completed the excitement in his voice was lovely to hear, again so emphatic for us throughout. Thank you Antony for literally being our hero.
5/5
TrustpilotOutstanding service
We purchased our new home through Move and I can honestly say Antony in the Heswall office went above and beyond providing excellent communication doing his upmost to get a long chain completed. Outstanding service thank you.
5/5
TrustpilotSupportive, efficient and friendly
They were always available, it was easy to contact them. They gave brilliant advice and when we were bidding on properties they were quickly trying to help us. Our house sold fast so we didn’t need additional support in selling but the assistance of getting the chain over the line and completing was brilliant. I would recommend both Liam and Antony.
5/5
TrustpilotAnthony was so helpful all the way…
Anthony was so helpful all the way through the process and I can’t thank him enough . I recommend this firm to help you move.
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Heswall has the most, with 468 reviews rated 4.3 out of 5, followed by Liverpool with 444.
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