Trusted Agent profile
★★★★★
675 reviews across 3 offices and 3 platforms
Mountgrange Heritage has three offices, all in London. Together they have 675 reviews on three platforms, rated 4.8 out of 5 overall.
529
Reviews on Google
All 3 offices
6
Reviews on Facebook
Business-wide
140
Reviews on Trustpilot
Business-wide
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Mountgrange Heritage's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Mountgrange Heritage, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCharlotte was great to work with, she was super efficient and was very helpful on viewings, giving me and my clients lots of info on the property but also the area. Would be happy to recommend her to others
Dear Randa, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI had a very pleasant experience with Henry at the Kensington branch. He was quick and responsive at all times. I wouldn’t hesitate to recommend.
Dear Tanya, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI highly recommend using Mountgrange Heritage. Henry was really personal and though I didn't find a property through him, it was a breath of fresh air to have dealt with an agent like him.
Dear Shay, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleVeronica is an absolute pleasure to deal with and always on the ball. She is super friendly and attentive with the quickest turn around times. Thanks for making my life easier! :)
Dear Craig, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI’ve had a really positive experience with Mountgrange Heritage over the past 12 months. From the start of my tenancy the team has been consistently supportive, responsive, and professional. Special thanks to Veronica, who was always approachable, super quick in communications, and quick to assist whenever needed. It’s been a pleasure to live in a flat managed by Mountgrange, and I’d happily recommend their service to anyone looking for a well-managed property in London.
Dear Emir, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI have had a brilliant experience with Mountgrange Heritage who have helped me to rent a property. Andrew and Kathryn have been brilliant, thank you so much!
Dear Jessica, We are so pleased that you have had such a positive experience with the Mountgrange Heritage team. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotAlex Chapalain was very professional …
Alex Chapalain was very professional and helped us through the whole process.
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleVery great experience viewing a flat with Natalie!
Dear Selbi, We are so pleased that you have had such a positive experience with the Mountgrange Heritage team. We really value your feedback, thank you so much for taking the time to write your review.
1/5
GoogleMountgrange calculated the wrong amount of deposit to be refunded to us. It took them almost a year to refund. While we pointed out that they got the sum wrong, they still ended up paying the wrong amount. Very unprofessional and I would not recommend them to any tenant. This is a big scam.
Dear Đức, Thank you for your feedback. We’re sorry to hear you feel this way. We want to assure you that we’ve received your complaint and are reviewing it internally. While some matters raised are ultimately dependent on landlord decisions, we always aim to provide clear communication and fair support throughout a tenancy. We will be in touch with you directly to discuss this further. Your feedback is important to us and will be used to improve our service going forward.
5/5
GoogleThey are very kind and really good supporter I will contact to them again for my next house
Dear Spaone, We are so pleased that you have had such a positive experience with the Mountgrange Heritage team. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI recently rented with Mountgrange Heritage and had a great experience working with Kathryn. She was calm and reassuring throughout the process. Anytime I had a question (or moment of panic), Kathryn was there with answers and solutions. …
Dear Jack, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleNatalie helped provide advice and answer the questions I had for my house move and was very generous with her time.
Dear Natasha We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWorking with Natalie was an absolute pleasure and delight. Her professionalism, communication, warmth, knowledge of the property market and ability to meet client needs are absolutely exceptional. I am so pleased to have had the benefit of her guidance and expertise and am looking forward to working with her again.
Dear Monika, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI am looking to rent out a house we have inherited and Henry has been nothing but helpful. As a new homeowner, I had many questions as I know nothing about how to go about it but he has been a star!!
Dear Alvin, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI was making a few enquiries about a property, and Henry definitely did not disappoint, not only did he answer all of the questions, he also gave a few pointers on what to look out for as well. He has been nothing but amazing. Definitely the person you would look to speak to if you are looking to rent or let out a property 🙏 …
Dear Jordan, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWorking with Mountgrange and Natalie Simpkin-Robles to find a London flat was a very stress-free experience! Natalie is very professional and helped locate the perfect flat, and then assisted throughout the signing process. Would definitely recommend.
Dear Stephen, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI had such a great experience working with Natalie Simpkin-Robles at Mountgrange Heritage. She was incredibly kind, professional, and attentive throughout the whole process. Natalie really listened to what I was looking for and provided me …
Dear Rose, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotThank you so much, Alex Chapalain of Mountgrange Heritage
13 September 2025
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
1/5
TrustpilotMount Grange Heritage: A Masterclass in How Not to Run an Agency
Where do I even begin?
Dear Nora, thank you for your feedback. We’re sorry to hear you feel this way. We want to assure you that we’ve received your complaint and are reviewing it internally. While some matters raised are ultimately dependent on landlord decisions, we always aim to provide clear communication and fair support throughout a tenancy. We will be in touch with you directly to discuss this further. Your feedback is important to us and will be used to improve our service going forward.
5/5
GoogleI have had a great experience with Henry and not felt rushed to make a decision. He has been patience with me and answered all my questions. When the time is right, I will most definately reach out again.
Dear Stephanie, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI cannot recommend Mountgrange Heritage highly enough. There are a number of agents in Kensington but Henry and his team were great. His expertise shone through, making my house-rental experience smooth and successful. Thank you for understanding our situation.
Dear Fran, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWonderful estate agents and Natalie is very professional and has excellent communication skills, feel in a safe pair of hands with her.
Dear Jennifer, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotGreat estate agents and Natalie in…
Great estate agents and Natalie in particular is wonderful! Her attention to detail and communication is excellent.
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI am so grateful to Henry for all his support in renting my property. From start to finish, he was professional, approachable and genuinely invested in making the process as smooth as possible. His clear communication, thoughtful advice, and attention to detail gave me real peace of mind. Henry’s friendly manner and commitment to doing the best for his clients truly stand out. I couldn’t have asked for better support and highly recommend him.
Dear Lloyd, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (27 Kensington Park Road) has the most, with 379 reviews rated 4.8 out of 5, followed by London (13B Stratford Road) with 347.
The three Mountgrange Heritage offices, by town:
Yes. In The Trusted Agent 2026 awards: Mountgrange Heritage, London won Gold; Mountgrange Heritage, London won Trusted Agent.
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