Trusted Agent profile
★★★★★
675 reviews across 3 offices and 3 platforms
Mountgrange Heritage has three offices, all in London. Together they have 675 reviews on three platforms, rated 4.8 out of 5 overall.
529
Reviews on Google
All 3 offices
6
Reviews on Facebook
Business-wide
140
Reviews on Trustpilot
Business-wide
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Mountgrange Heritage's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Mountgrange Heritage, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCharlotte is a wonderful real estate agent, kind, helpful, and genuinely committed to her clients. She offers thoughtful, practical property advice and always strives to find a balanced, mutually beneficial solution. Highly recommended!
We are so pleased that you have had such a positive experience with Charlotte and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleHad a fantastic experience with the team - Veronica was on top of everything and was super responsive and made our experience of moving into our new apartment seamless!
We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWould highly recommend Tim and Honor at Mountgrange. We recently purchased a house they were instructed to sell. Throughout the process they were timely in their responses and proved to be very experienced to bring the transaction to a timely conclusion
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotVeronica is great
Had a fantastic experience with the team - Veronica was on top of everything and was super responsive and made our experience of moving into our new apartment seamless!
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWe had a great experience with the team of Mountgrange Heritage. We got help and support through all the procedures.
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI recently worked with Natalie to secure a rental property for one of my clients relocating to London from France, and the experience was outstanding. As a relocation specialist, I rely on agents who are proactive, communicative, and client-focused, and Natalie exceeded every expectation.
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI had such a great experience working with Leanne and Kathryn during my rental process. From start to finish, they were incredibly professional, responsive, and genuinely helpful. Everything was handled smoothly and efficiently, and I always felt supported. No question was too small, and they were always there to guide me through each step with clarity and kindness. It made what could have been a stressful process feel completely manageable. I’m really grateful for their help and would absolutely recommend them to anyone looking for a reliable and friendly team to support them through renting!
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
Google⭐⭐⭐⭐⭐ I had a wonderful experience with Mountgrange Heritage North Kensington, especially with my agent, Alexandre Chapalain. He was exceptionally helpful, professional, and patient throughout the entire process. Alexandre went above and beyond to answer my questions and made everything smooth and stress-free. Highly recommend him and the Mountgrange Heritage team!
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleNatalie provided exceptional service, demonstrating excellent communication and consistent follow-up throughout the process. I highly recommend her services to anyone looking for a dedicated and professional real estate broker.
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotHighly Recommend Natalie for Her Professionalism
Natalie provided exceptional service, demonstrating excellent communication and consistent follow-up throughout the process. I highly recommend her services to anyone looking for a dedicated and professional real estate broker.
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI had a fantastic experience selling my Knighstbridge property with Emma and Michael at Mountgrange Heritage in September 2025. Living on a different continent, I was nervous about managing the process remotely, especially after a disappointing experience with a more well-known agency that left my property neglected while unoccupied (windows left open, bathrooms mouldy, zero communication). Emma and Michael (and the broader Mountgrange team) were a complete breath of fresh air. They handled everything with care and professionalism, kept me regularly updated, and truly acted as my "eyes on the ground." Their attention to detail and personal touch made all the difference, they genuinely treated the property as if it were their own. Not pushy or overly salesy, just consistently attentive, reliable, and thoughtful. I can't recommend them highly enough.
Dear Maria, We are so pleased that you have had such a positive experience with the Mountgrange Heritage team. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleVery professional agency. They know the market well, and the flats they offer are impeccable. A team you can trust for the long term.
We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI would like to sincerely thank Mountgrange Heritage for the excellent cooperation! Special thanks to Natalie Simpkin-Robles and Kathryn Thompson, it has been such a pleasure working with you, true top-level professionals. My experience shows that independent agencies like Mountgrange Heritage approach their work with far more quality and attention than large corporate networks. I highly recommend working with Mountgrange Heritage and supporting independent traditional businesses that offer a truly individual approach to their clients.
Dear Artyem, We are so pleased that you have had such a positive experience with the Mountgrange Heritage team. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleHonor is an excellent agent: courteous, empathetic, unpushy and elegant. What more could one ask for? Jane B
Dear Jane, We are so pleased that you have had such a positive experience with Honor and the Mountgrange Heritage team. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleThe Mountgrange team did a great job at helping us navigate the tenancy process. They were consistently responsive and very clear in all their communication. Thanks in particular to Kathryn and Annabel.
Dear Ellison-Wright, We are so pleased that you have had such a positive experience with the Mountgrange Heritage team. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI was working with Gillian while searching a property in Kensington and I was very satisfied with the service received. From the beginning Gillian was incredibly helpful and attentive. She was always available to answer my questions, and her patience and professionalism made the entire purchase process less stressful. Gillian’s knowledge of the Kensington real property market and understanding of my needs helped me find the perfect home. I highly recommend Gillian to anyone looking for a dedicated and professional real estate broker.
Dear Fatima, We are so pleased that you have had such a positive experience with Gillian and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleGillian Pushkarna has none of the estate agent characteristics that I have experienced in the past. She doesn’t over-enthuse or appear to be trying to sell the property. She is not pushy. She doesn’t over virtue-ise or exaggerate the features of the property. She is patient, calm, observant, efficient, personal and personable and allows the potential viewer/buyer to feel instinctively whether the property is right for them. Once they have, she guides the process, advises when asked and listens. Rare in my experience. She takes the stress out of the process and answers all questions accurately and in detail. If I were to sell the property I would entrust it to Gillian.
Dear Tamasin, We are so pleased that you have had such a positive experience with Gillian and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleHaving usually dealt with the big high street estate agents, I was pleasantly surprised when I came across Charlotte at Mountgrange Heritage. She has been incredibly helpful, always keeping our needs in mind, and not like other agents who bombard you with properties that don’t match your requirements. Charlotte really listened and made the whole process feel personal and stress-free. I would definitely recommend her to anyone considering buying or selling property.
Dear Sally, We are so pleased that you have had such a positive experience with Charlotte and the Mountgrange Heritage team. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWe worked closely with Charlotte during our property search, and she was very patient and helpful to work with! What could have been a very stressful process was made much easier thanks to her thoughtful approach and responsiveness. Thanks for all your help Charlotte!
Dear Matt, We are so pleased that you have had such a positive experience with Charlotte and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWe were looking for a flat in London and Gillian showed us a couple. What struck me was that even though the ones she showed us were not suitable for us, she searched and gave us links to other properties she thought we would be interested in. Weeks after that, Gillian followed up with us to check how our search was going and even offered to introduce us to solicitors etc should we need one. We eventually did find a flat (unfortunately not through Gillian) though we wish it was. I am sure whoever buys or sells a property through Gillian will be well taken care of.
We are so pleased that you have had such a positive experience with Gillian and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleMy recent experience with Henry was great. He was extremely helpful, knowledgeable and took the time to provide the property advice I was looking for. Whilst we aren't in the position to market the flat we own, we would certainly use him and his agency in the future. 😁 …
Dear Erinn, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI’ve had a really great experience with Charlotte as my estate agent. She’s been incredibly helpful, approachable, and genuinely went the extra mile throughout the process. What really stood out was the personal touch she brought, something you just don’t get with the larger estate agents in London. I felt supported every step of the way, and it made the whole experience so much smoother.
Dear Hannah, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWe were very pleased with the service provided by Natalie. Although we didn’t end up finding the right property, she was warm, personable, and made sure we were promptly informed about every new listing on the market. We would definitely like to stay in touch with her should we be looking for another home in the future.
Dear Diana, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleCharlotte has been extremely responsive, always being very prompt in advising me of new listings. Highly recommended - Patrick
Dear Patrick, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (27 Kensington Park Road) has the most, with 379 reviews rated 4.8 out of 5, followed by London (13B Stratford Road) with 347.
The three Mountgrange Heritage offices, by town:
Yes. In The Trusted Agent 2026 awards: Mountgrange Heritage, London won Gold; Mountgrange Heritage, London won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
