Trusted Agent profile · Lancashire
Verified
★★★★★
609 reviews across 2 offices and 1 platform
Mortimers has two offices, in Accrington and Clitheroe (Lancashire). Together they have 609 reviews on 1 platform, rated 4.9 out of 5 overall.
609
Reviews on Google
All 2 offices
Mortimers's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Mortimers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleDon't hate just browsing
We’re sorry you have only been able to give us a 1 star rating. Customer service is hugely important to us, so we would like to contact you so we can apologise and understand where we can improve, but unfortunately we do not appear to have any record of you. We would be very grateful if you could contact us to discuss.
2/5
GoogleLeft a message via their site. Got a call back from another branch promising a call from the Accrington one. Still waiting - although they have missed out now.
4/5
GoogleLong standing estate agents in Accrington area, friendly, knowledgeable staff. spoke to a staff member about viewing a property, very professional. Recommended.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for your 5* review
5/5
GoogleHighly recommend you use Mortimers, they were on the ball from start to finish. I was directly in contact with Hannah Berryman and she was brilliant.
Thank you for your kind review Dale
5/5
GoogleMelissa provided excellent customer service, was willing to go through the process with myself. Brilliant communication, always willing to provide additional information and access to other services. …
Really appreciate the lovely comments Angela, You was an absolute pleasure to work with , I hope you have settled into your new home And wish you many happy years there. … More
5/5
GoogleI've tried almost all of the estate agents in Accrington and I have to say Mortimers were the best. I found them to be very professional and approachable, unlike my experience with another (I won't mention who) popular agent in the town. …
Really appreciate this lovely review Luis, We are very glad that we managed to sell your home for you after a difficult experience. We will miss having you bob into the office , All the best with your new location & new home. Melissa
5/5
GoogleHad nothing but a good experience with Mortimer's, very helpful team, Julie Jackson & Michael in particular , fast & efficient, Julie kept me informed & helped me all the way through the process of getting into a property & now I have the …
Wow, what an amazing review, Gareth. Thank you so much. It's always nice to receive positive feedback, but your comments go beyond that. We're so glad you've had a good experience and hope to always meet your expectations throughout your time as a tenant with Mortimers! . Thanks again - Julie and Mike
5/5
GoogleWe had to find somewhere pretty quickly for us and our little dog! Not only did Julie provide professionalism throughout but showed empathy. She understood our situation, was supportive and in a stressful time a source of light and laughter …
Thank you, too, Sally, for leaving such a kind and positive review! It’s all in a days work as I love to help people find the right property whilst offering help and support along the way. It gives me great job satisfaction knowing I’ve … More
5/5
GoogleAs a caring landlord it is great to find an agent with same values. We had a problem recently with damage to our property from a source outside of our control. The rental team at the Clitheroe Office were fantastic providing a service …
Thanks for your kind words Sue. We do like to go the extra mile to provide the best service that we can to both our tenants and landlords. It was unfortunate what happened to your property but I am glad that you have been happy with the … More
5/5
GoogleOver the years Mortimers have always acted for my family and I with the upmost professionalism. The process this time has exceeded any previous experience and expectation with expert advice offered on all occasions by Edward and his team. …
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGood
5/5
GoogleVery happy with the service from Mortimers :)
5/5
GoogleMelissa and Laura are very nice the service I received from Mortimers was exscellent and they was exstremeley helpful
Thank you for your review it was a pleasure to help with the sale of your property
5/5
GoogleI was really satisfied doing business with the agency, specially with MELISSA DUCKETT, she is one of the best, thank you Melissa 😘😘😘 …
Thank you very much for your lovely review, You have been absolutely great to deal with & hope you are enjoying your new home. All the best, Melissa
5/5
GoogleVery helpful and professional service from Melissa,I would recommend Mortimers Estate Agents to anyone wanting to sell their property
Thank you Steven, Really appreciate your comments and recommendation, we really enjoyed working with you. All the best, Melissa
5/5
GoogleIt's always a great pleasure to speak to everyone at Mortimers, especially Melissa Duckett, who always goes that extra mile to help out! She's extremely polite, patient and sweet and ensures that your enquiries are dealt with promptly and in a professional manner. Would highly recommend them! :)
This is such a nice review- Thank you so much, really appreciated and always! You are great people to work with. All the best , Melissa Duckett
5/5
GoogleGeraldine was a pleasure to deal with, all went through quickly and smoothly. Couldn't be more helpful, and kept me updated throughout the process.
Thank you for taking the time to leave such a positive review its always nice to hear that we have done our job well and we always aim to deliver excellent customer service. Geraldine
5/5
GoogleEveryone at Mortimers is always very helpful and they keep me well informed all the way through the letting process. I would recommend them highly, they are efficient and helpful :)
Thank you for taking the time to leave us such a positive review. It’s nice to know we’re all working towards the same goal, which is to give excellent customer service. We enjoy what we do but it’s made all the more valuable when we … More
4/5
GoogleEstate agent
5/5
GoogleI would highly recommend Mortimers , all of the staff have been brilliant , especially Joanne and Geraldine , nothing was too much trouble and they made selling our house and buying a new one a stress-free experience .
Thank you for your very kind review Linda it has been an absolute pleasure dealing with the sale and purchase of your property. I look forward to seeing your new home once you have completed your works, keep in touch. Many Thanks Joanne
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Mortimers has 609 reviews across its two offices, rated 4.9 out of 5 overall: 609 on Google.
Accrington has the most, with 408 reviews rated 4.9 out of 5, followed by Clitheroe with 201.
The two Mortimers offices, by town:
Yes. In The Trusted Agent 2026 awards: Mortimers, Accrington won Gold.
