Mortimers reviews

★★★★★ 5/5

Google

Just had a call with a Ben, we put our house on the market in 2021 as I needed a downstairs bedroom. Unfortunately we couldn’t find the right property for us so extended. I needed the square footage for house insurance so called today. Ben was incredibly helpful, remembered me and our family and gave me the square footage in minutes. This saved me hours of hassle and I am extremely grateful. This is a local family owned business that we are so very lucky to have in Clitheroe.

Helen · 26 August 2026

★★★★★ 5/5

Google

I had a great experience with Mortimers estate agents. Kyen was friendly, professional, and extremely helpful throughout the whole process. Communication was excellent and Kyen kept me updated and was quick to answer any questions I had. Kyen made what could have been a stressful process feel straightforward and easy. I would happily recommend them to anyone looking to rent a property. Thank you again ☺️

Charlotte · 12 September 2026

★★★★★ 5/5

Google

We sold and bought our new house through Mortimors at Clitheroe in 25/26 and the whole team were fantastic. As is the nature of buying and selling, the process didn’t always run smoothly due to land registry checks and solicitor hold ups. Ben and Charlotte went above and beyond, helping us to feel relaxed and confident in the process, and liaising with all relevant parties. Charlotte especially dealt with SO many queries and delays on our behalf, really pushing to get us over the line by our required date. We want to thank you for all you did in helping us find our dream home. We would highly recommend the whole team at Clitheroe to anyone. Ben, Charlotte, Harrison and the rest of the team are all individually a pleasure to deal with, hard working and extremely knowledgeable! 5 stars isn’t really enough 😊👍

Nick · 24 April 2026

★★★★★ 5/5

Google

My experience with mortimers has been so pleasant and overall very helpful to my next steps in my life. I met with the team to view a property and Dan was so amazing and could see i was in genuine need of a home for me and my children. He got the process sorted so quick and smoothly and I couldn’t be more thankful to the team, they are extremely positive, speak so pleasantly too you and give reassurance the whole way through the process! You even get a key ring signed by mortimers upon your new property couldn’t thank then enough!

Tegan · 28 February 2026

★★★★★ 5/5

Google

Really great service from the team at Mortimers Lettings, especially Kyen, on finding me a suitable tenant for my property. I have been a client of Mortimers for over 25 years and have always found them professional, friendly and reliable, and will continue to use Mortimers services for future property purchases. Highly recommended!!

Lee · 11 September 2026

★★★★★ 5/5

Google

Kyen helped us throughout the process of finding a suitable home, and was very diligent at keeping us informed, both by phone and e-mail. We are really looking forward to moving into our property in the Ribble Valley, a lovely location! All the staff at Mortimers are very kind and efficient, but Kyen was outstanding.

David · 28 August 2026

★★★★★ 5/5

Google

We recently closed on my old house and I was so impressed with Charlotte and Ben and everything they did to help push it through. We had some issues with a third party but Charlotte was chasing constantly and advising me of her progress. It was a hard slog but we got there in the end and I am so appreciative. Thank you both so much!! I would 100% recommend.

Clare · 16 May 2026

★★★★★ 5/5

Google

Kyen Tabbalat provided outstanding service . He is approachable, honest, and very professional throughout the letting process. He kept me informed at every stage and made what could have been a stressful experience feel simple and well managed. I highly recommend Kyen and the team at Mortimers Estate Agents. Thank you so much Kyen, you are a star ⭐

Mohammed · 31 July 2026

★★★★★ 5/5

Google

I highly recommend Kyen Tabbalat from Mortimers Estate Agent for any landlord seeking reliable tenants and stress-free property management. From day one, he understood my priority of finding renters who would truly care for my property. They vetted applicants thoroughly and kept me in the loop with prompt communication. Excellent service from start to finish! Thank you so much Kyen.

Ma · 16 July 2026

★★★★★ 5/5

Google

A huge thank you to everyone at Mortimers. We used Mortimers for the sale of our property, they looked after us from start to finish and even checked in afterwards, they definitely do go above and beyond. We didn’t have the smoothest process due to our chain but the team At Mortimers in Clitheroe did everything they could to keep things moving and everyone up to date. Everyone at the Clitheroe branch were great, I won’t name them all incase I miss anyone but in particular Charlotte was incredible. Thanks Mortimers. Emma & Danny.

Emma · 30 September 2025

★★★★★ 1/5

Google

I’ve just had one of the most unpleasant experiences I’ve ever had with an estate agent after enquiring about a rental property through Mortimers in Clitheroe. I received a call to go through some pre-qualifying questions and was asked whether I had any adverse credit history. I answered honestly and explained my circumstances. The response I got was incredibly rude and dismissive, I was immediately informed that I would fail referencing and that I can’t even apply for any of their properties. I explained that I am now debt free, earn more than enough to comfortably afford the rent, have an excellent rental history, can provide references, and even have a guarantor available if required. None of that mattered. I was flat-out refused before even being allowed to view or formally apply for the property in question. What makes this even more frustrating is being told they would consider applicants currently in debt, but not someone who has had debt written off and has since rebuilt their finances responsibly. That logic makes absolutely no sense. The overall tone of the conversation was extremely judgemental and degrading. I was spoken to as though I was beneath consideration from the moment I answered honestly. There was absolutely no empathy, professionalism or willingness to discuss options. I appreciate landlords and agents need criteria but that is extreme and circumstances should be judged individually. There’s a way to speak to people respectfully, and this was not it.

Louise · 16 June 2026

★★★★★ 5/5

Google

My experience with mortimers has been so pleasant and overall very helpful, Kyen Tabbalat was fantastic throughout the whole process of helping me find my apartment. He was friendly, professional, and always quick to answer any questions. He made everything easy and stress-free.

Ethan · 20 July 2026

★★★★★ 5/5

Google

The team at Mortimers provided an excellent service when I was selling my parents home. Grace my dedicated sales progressor was very professional and kept me fully informed throughout the sales process Both Grace and Charlotte were very approachable, answering any questions and clearly explaining all the stages of the sale I would definitely recommend Mortimers to anyone selling a property

Christine · 28 February 2026

★★★★★ 5/5

Google

Kyen has been amazing recently helping myself and my partner move into our first home. We have just got in today with no fuss and one of the smoothest situations all thanks to Mortimers and especially Kyen so we thank you!!

Ruby · 10 July 2026

★★★★★ 5/5

Google

Mortimer's were very supportive through the process of finding a rental property. Our point of contact, Kyen Tabbalat was very helpful and responsive throughout the whole process.

Alex · 18 September 2026

★★★★★ 5/5

Google

I have been working with Kyen at the Clitheroe branch and have been genuinely impressed by the level of service and support he has provided throughout the entire process. He has always been available when needed, proactive in providing updates, and has kept me fully informed at every stage, from the tenant moving in to the completion of the paperwork and all subsequent next steps. It's been an absolute pleasure working with Kyen, and I honestly couldn't recommend him more highly. A special mention should also go to Dan and the wider team, who have been exceptional throughout. Their professionalism, communication, and customer service have been second to none. I won't be using anyone else.

James · 16 August 2026

★★★★★ 5/5

Google

I would highly recommend Mortimers at Clitheroe and can't thank Charlotte enough for dealing with what was a very unusual and tricky sale. Her patience and communication were second to none. She was always polite, professional and pleasant to deal with and steered the road to completion despite several ups and downs along the way.

Christina · 27 February 2026

★★★★★ 5/5

Google

Rented a property and Kyen was extremely helpful with chasing everything that needed to be sorted prior to moving in, made it really easy for me

Aiden · 14 August 2026

★★★★★ 5/5

Google

We recently purchased our home through Mortimers Clitheroe. The whole team were professional and friendly. A special thank you to Harrison for his patience and perseverance; and to Chris for his wealth of knowledge and making viewings so enjoyable.

Lynne · 30 April 2026

★★★★★ 5/5

Google

A real positive experience using Mortimers. They were very professional and very proactive in their approach. Both Sam Grundy and Rachael Howard-Cofield were particularly supportive in helping me find my new tenant. Fully recommended.

Jimmy · 30 April 2026

★★★★★ 5/5

Google

Very helpful staff to help me rent my property out, Kyen has been helping me along the way and sorted any problems I had. Thank you very much

Ben · 23 May 2026

★★★★★ 5/5

Google

Dealt with Mortimers for the purchase of my property recently. Charlotte was amazing, she kept me informed and was able to help throughout the whole process. I would definitely recommend Chatlotte and Mortimers estate agents, they provided a fantastic experience in what was otherwise a stressful time!

Ella · 20 December 2025

★★★★★ 5/5

Google

Fairly straightforward and smooth process in letting my new home. Kyen was very helpful and pleasant to deal with throughout.

John · 14 July 2026

★★★★★ 5/5

Google

Clitheroe Branch - Dan Grundy has been very helpful throughout the letting process. All processes explained and kept me informed/updated every step of the way. Thank you Dan, much appreciated.

Christopher · 21 April 2026