5/5
Waol was just absolutely amazing , I am a complete worrier, she explained things to me in lay mans terms. Calmed me when I was stressing and really worked hard for me as a customer thank you so much Waol. Lynn Bailey

Trusted Agent profile Β· Lancashire
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609 reviews across 2 offices and 1 platform
Mortimers has two offices, in Accrington and Clitheroe (Lancashire). Together they have 609 reviews on 1 platform, rated 4.9 out of 5 overall.
609
Reviews on Google
All 2 offices
Mortimers's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Mortimers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Waol was just absolutely amazing , I am a complete worrier, she explained things to me in lay mans terms. Calmed me when I was stressing and really worked hard for me as a customer thank you so much Waol. Lynn Bailey
5/5
Sold and bought a property through Mortimers with the help of Waol. She is fantastic, I wouldn't use another estate agent now.
5/5
Excellent estate agents. House sold within 2 weeks of going on the market. The sales staff are all very professional and courteous. Especially Waol Falconer who was my sales point of contact. She went above and beyond throughout the sale. Highly recommend over other Hyndburn Estate Agents.
5/5
Excellent service, kept me up to date throughout whilst selling my apartment and always on hand to answer my questions. Charlotte was so very helpful and helped smooth the process between myself and the buyer. Wouldnβt hesitate again to use Mortimerβs for buying or selling my property. Thanks Charlotte for everything!
5/5
Excellent service by Mortimers. The Sales Negotiator who dealt with my purchase named Waol was brilliant! She kept in touch all the time, answered all my queries and got the job done. Really happy with the service. Best estate agents iv dealt with so far.
5/5
From the initial valuation Matthew and the team at Mortimers provided a very professional service. Our negotiator Waol went above and beyond to make sure we were kept informed and updated right through to final completion. She was always there if we had any questions and responded to queries very quickly. We would highly recommend Mortimers if you are thinking of selling your property.
5/5
We recently sold our house with Mortimers. After a very difficult time due to things falling through we managed to get it done in the end. James Barnes went above and beyond for us and even went through the effort of calling us to keep us informed and even chased stuff the solicitors should have done. Highly recommend selling with this estate agent and with James. Thanks for everything from myself and Allyce.
5/5
Fantastic service from start to finish of sale process. Especially thanks for Benβs expertise and Lewis for his attention to detail and going the second mile.
5/5
I recently bought a house through Mortimer's. Highly recommended, easy from start to finish. Lewis handled the sale extremely professionally, very accomodating in arranging additional viewings and the communication throughout the process was great!
5/5
We bought a house via Mortimers, while selling a house in a different area with another estate agent. Mortimers were the only company (estate agents and solicitors) that actually bothered to keep us regularly updated about both our purchase and our sale (through another agent!) When everything was eventually finalised, Mortimers came to meet us as our new house with the keys and with a welcome pack of treats. 100% recommend Mortimers Estate Agents.
5/5
Experienced, helpful staff, good company to work with! Quick replies to emails and calls. They made my house buying experience the best and helped me a lot as I was a first time buyer.
Thank you, enjoy your first home!
5/5
I have just bought a house with these guys and they were first class. I dealt with James Barnes who was truly wonderful to work with, he answered every phone call, and email promptly and if he wasnt available the team informed him and he got straight back to me, he made my experience stress free. Would absolutely recommend. Thankyou again so much. PS the little gift pack was too perfect π
5/5
Just sold a property through Mortimer's it was a bit stressful as my first buyer pulled out 4 days before exchange of contracts. A big shout out to Waol my sales coordinator who then managed to get a second buyer interested from her list of original enquiries which resulted in the sale going through as planned.
5/5
The best real estate agency I have ever dealt with. The entire Mortimers team has been very helpful to me especially the real estate agent Waol. From the very beginning, Waol had a very good contact with us and helped us not only with the settlement of the formalities related to the purchase of the house, but also offered solicitors support. We are very grateful for all the help they have given us. Thank you! π
5/5
Having spoken to several estate agents initially, we were impressed by Mortimers due to their outstanding client oriented approach, we felt that we were not just a number and that we were actually important to the company, not just another house to sell which was the impression given by larger agents! Mortimers have just sold my parentβs home of 57 years. During this time my mother was hospitalised several times and nothing was too much trouble, from Matthew visiting her in her sheltered housetop email from Chloe asking about her health on a regular basis. Working with Chloe in particular has been a pleasure. She has called on a weekly basis along with emails to keep us informed of progress and has made the sale an easy transition for my mum. Her professionalism, work ethic and telephone manner is second to none and whenever she was asked to check on something it was done and fed back to us with some immediacy. It is the personal touch that has made this sale so easy for us and I cannot recommend Mortimers highly enough. Thank you Chloe.
5/5
Me and my partner have just bought a property with Mortimers we genuinely cannot recommend them enough. Weβd actually gone for another property with another estate agents only to discover he was pushy and rude. So when we found our new home and spoke with Chloe we knew this was the place for us! She was incredibly helpful and didnβt mind my million questions, emails and calls (ha sorry!) and regularly updated us at the least on a weekly basis. She pushed both solicitors to keep moving and get things done in a timely manner without hesitation. She would call and be frustrated herself with any delays and dived head first into the whole process and telling me what happens next, when & why. The weekly phone calls were such a relief knowing that things were processing and if they stalled she soon hassled people as to why and to hurry up! Again, thank you so much Chloe we will absolutely not hesitate in recommending anyone to you! You kept me sane when the house buying world was spinning. If we ever need to sell or buy another property I will be contacting Chloe first hand! **This woman deserves a pay rise! **
5/5
I sold a property through Mortimer's it was a great experience from start to finish . The best part of this was Chloe - my sales negotiator. If you want someone to diligently follow up, communicate clearly and frequently - she is the one! She has been excellent in keeping all parties in sync and pushing solicitors for updates. she would email me updates and always return my calls instantly.. I couldnβt have asked for a better person to work with!
1/5
Absolute shambles. When you do give a review, you then get harassed by Matthew at the Accrington Branch at 20.07 pm on WhatsApp, till the following day, trying to justify what β¦
We are really sorry to hear you have been unhappy with our service. We have asked our Customer Relations Manager Stuart to contact you so we can discuss this further with you.
4/5
Matt, Waol and the team were extremely helpful throughout. The only regret was using a company called Via Removals, who were recommended by someone at Mortimers. β¦
Thanks Martin for taking the time to leave us this review. We are pleased to hear that you found our Accrington team, and in particular Matt and Waol, to be helpful throughout the whole process. Best wishes to you from all of us.
5/5
After making the sale of my house a stress free time by being informative and professional at all levels. A big thanks to them 3 years later when issues arise and they bent over β¦
Thank you very much for your positive review! We are so pleased we could help you once more and we wish you all the best.
5/5
Leanne has been nothing but fantastic. She held the transaction together, i honestly believe without her, the vendors solicitors would have tried to sell the property to other people. For that, me and family are very grateful for her help. β¦
Thanks for taking the time to leave such a thoughtful and positive review for Leanne at our Accrington branch. It's wonderful to hear that she provided you with such an exceptional service and supported you through all the difficulties you β¦ More
5/5
Purchase completed end of March 22, Waol handled my purchase and I couldn't have got through it without her! She provided brilliant information and updates, along with much needed support throughout the whole process. Thank you so much for β¦
Thanks Megan, happy to hear Waol was so supportive!
5/5
We recently sold our house with Mortimerβs. The help and support was amazing. Waol especially who did not stop chasing between solicitors etc, she really helped in speeding up the process and kept us in the loop constantly! Thankyou so much β¦
Thanks Hannah, this is great to hear
5/5
I have just purchased a house through Mortimers. Excellent service from all the team at the Accrington branch they kept me informed what was going on throughout and also made sure the transaction was progressing by chasing matters when β¦
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Mortimers has 609 reviews across its two offices, rated 4.9 out of 5 overall: 609 on Google.
Accrington has the most, with 408 reviews rated 4.9 out of 5, followed by Clitheroe with 201.
The two Mortimers offices, by town:
Yes. In The Trusted Agent 2026 awards: Mortimers, Accrington won Gold.