Trusted Agent profile
★★★★★
4,714 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,714 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
1,995
Reviews on Trustpilot
Business-wide
Minors and Brady's five offices, most reviewed first. Each has its own page.
Showing 2,289 reviews on Google only. Show every review
5/5
Googlecalled in and spoke with Ryan White regarding potentially looking at renting in the future, was very nice and patient
Thank you for your feedback, Jamie. We are glad to hear Ryan was patient and welcoming when you spoke about future rental options. We hope we can help you find the right home!
5/5
GoogleExcellent
Thank you Jimi! We appreciate the 5 star review.
5/5
GoogleThanks very much, such a brilliant and professional service from Jessica Kemp, she was very helpful and explained the process and helped and supported us every step of the way…. Just brilliant!!!! Thank you to everyone from the M&B team at Oulton Broad. Would definitely recommend them!!! - Jude and Paul
Thank you for your review, Jude and Paul! We're pleased to hear Jessica and the Oulton Broad team were able to support you throughout and explain the process clearly. We appreciate your recommendation!
5/5
GoogleWe had an issue of a property that we live next door to that minors and brady look after/rent out and the adjoining fence had fallen into our garden. Luckily Holly was very helpful and after speaking with her the issue was sorted promptly!
Thank you for letting us know Harriet. We're glad Holly was able to step in and get the issue resolved quickly, and we appreciate you taking the time to share your experience!
5/5
GoogleThanks to Holly at Minors and Brady for quick action in responding and sorting out a plumbing issue at my rental property.
Thank you for your feedback, Angela. We’re glad Holly was able to respond quickly and get the plumbing issue sorted for you!
5/5
GoogleHappy with them. Offer accepted on house. Lauren was a great help throughout the entire process.
Thank you for your review, Dean. We are pleased to hear the offer was accepted and that you felt well supported throughout the process. We appreciate you taking the time to share your feedback.
5/5
GoogleHaving now completed the sale of our property, through Minors and Brady, I felt it was very important to leave a reference about the services provided to us It is a very difficult time and extremally stressful when selling a property and to be honest even as people that have moved far too often there is what seems a process you have to go through that has not changed for millenia. Prior to using Minors and Brady we have experienced the usual suspects where you meet a senior person (prior to marketing) selling the company benefits, followed up by your local person (once you chose the company) then an independent photographer attends (for their allotted slot (and they may be working for numerous companies on that given day) and then finally your handed over to the weekend team who may or may not have any ownership of the property and have limited involvement through the sales process and they are then expected to sell your property, if you reflect on this it is a broken and floored system and quite frankly very poor for you as the seller. This all changed for us when we contacted Minors and Brady and the ensuing service we received which was both encouraging and totally new, to be honest for us Minors and Brady undersell what they offer as a service to you the customer and all for the same price as their competitors. When we called we were introduced to the prime homes team and from this we then met and dealt with (all through the process) the listings director who personally undertook all viewings throughout which in turn gave us far more comfort and perhaps more importantly continuity (keeping the property knowledge we explained) making the sales process easier and more viable The Minors and Brady in house team attended to take pictures and a second visit for the unbelievable video that was produced. In our opinion this part of the service is totally undersold as the visuals are so important when selling a property and the team were so attentive to varying factors (which we have never experienced before), as mentioned you normally have your 2 hour slot and that’s it, but the Minors and Brady team stayed all day getting so many pictures with lights on/off, daylight, dusk evening etc the commitment to ensuring they captured the property at its best was so impressive and the difference to us as the customer in dealing with an in house team is unmeasurable, this should be explained thoroughly to all potential sellers as it is not something we have experienced before but something perhaps we should have been offered, why haven’t we? Then the video, really not sure what I can say here other than wow and a huge thanks (it’s a must try in your lifetime of selling for sure) Now all of this is pointless in mentioning unless of course Minors and Brady sell your property…………………………………Minors and Brady secured us a sale within 8 days (at full asking price) and a completion in just under 9 weeks I also need to mention once you have a buyer you are then passed onto someone within the aftersales team who owns the same process and sees your sale through to completion, this person is part of the same team you have been dealing with so yet again giving you the continuity you need - sometimes once you have a buyer this can become the stagnant and frustrating part of the sale and you need this to move along efficiently and effectively If you are looking to sell your property and are fed up being on the conveyor belt of the same old same old then for us there is really only on option which is Minors and Brady Don’t take my opinion as gospel give them a ring and see how pleased you will be with this choice and then maybe you will be the next person waxing lyrical about a fantastic company like Minors and Brady
Thank you for taking the time to share such a detailed review, David. We really appreciate you highlighting the continuity, care, and effort the team put into your sale from start to finish. It’s great to hear the process felt clear and well supported, and we’re grateful you chose Minors and Brady to handle such an important move.
5/5
GoogleVery helpful and professional, I deal with Samuel and find his knowledge and understanding to be outstanding ⭐️
Thank you, Tracy. It is great to hear that Samuel’s knowledge and understanding have stood out and that you have found his support so helpful and professional.
5/5
GoogleSam come over and carried out an inspection and was very helpful and gave some good pointers. Very impressed
Thank you, Bradley. It is good to hear that Sam was helpful during the inspection and able to offer useful advice. We are glad you were impressed with the service.
5/5
GoogleSam was lovely very professional would highly recommend
Thank you, Linda. It is great to hear that Sam’s professional and friendly approach made such a positive impression. We appreciate your recommendation.
5/5
GoogleSam carried out a house inspection and was very friendly and professional.
Thank you for your review, Remy. It is great to hear that Sam handled the inspection in a friendly and professional way.
5/5
GoogleHad Ryan come round from the Oulton Broad department to my house for putting it up for rent. He was very helpful and professional from the first phone call, through the viewing, and even afterwards. He wasn’t pushy at all, just honest, reliable, and supportive every step of the way. Highly recommend!
Thank you, Sam. It is great to hear that Ryan’s honest and supportive approach stood out from the very first call through to the visit and beyond. We are glad the experience felt straightforward and pressure free, and we appreciate your recommendation.
5/5
GoogleGreat friendly service from all the staff especially Sam Sykes Drinkell that manages my properties. Always on hand when needed, very friendly, professional and knowledgeable, Can’t fault him. Thanks so much!
Thank you, Laura, for your lovely feedback. It is great to hear you have had such a positive experience with the team, and Sam will really appreciate your kind words. We are glad to know you feel well supported and looked after.
5/5
GoogleIt was a very pleasant experience with Minors & Brady. I met Ryan White during the property viewing, and he was extremely friendly, informative, and professional. He patiently gave me a thorough tour of the property and explained everything in detail, answering all my questions clearly. The entire experience was smooth and reassuring.
Thank you, Alok, for sharing your experience. We are pleased to hear Ryan made the viewing clear and reassuring and took the time to answer your questions properly. We appreciate your feedback and wish you all the best with your next steps.
5/5
GoogleThank you Ryan for your great service. Accommodating a viewing at short notice enabled us to secure the rental property we wanted. Friendly, professional and extremely helpful.
Thank you for your review, Adrian. We are glad to hear Ryan was able to arrange a viewing at short notice and help you secure the property you wanted. Your comments on his friendly and professional approach will be passed on to him. Wishing you all the best in your new rental.
5/5
GoogleHad a property viewing today with Ryan in Norwich centre, he came all the way from Lowestoft to show me around! Ryan was very polite and informative about the property and area. Overall a very polite and great experience so couldn’t recommend him more! Looking forward to hearing back from him and hopeful for the agreement to come back 😊
Thank you, Peter, for taking the time to leave such a kind review. Ryan will really appreciate your comments, and it is great to hear he made the viewing informative and worthwhile. We hope everything moves forward smoothly and look forward to being in touch.
5/5
GoogleRyan was exceptional help and answered all questions my partner had with the process of renting, was calming and easy to talk to.
Thank you for your feedback. It is great to hear Ryan was able to explain the renting process clearly and put you at ease. We are pleased he made the experience easy and approachable for you both.
5/5
GoogleRyan White was very helpful when me and my wife called up looking for a property, he talked us through all the properties they had available and helped us find what we were looking for and now we will be moving into the place shortly. Highly recommend!! Very professional and informant.
Thank you for your kind review. We are glad Ryan was able to guide you through the options and help you find the right place. Wishing you and your wife all the best with the move and settling into your new home.
5/5
GoogleSam is really knowledgeable and always happy to help, highly recommended. Thank you for all you have done
Thank you for your lovely feedback. Sam will really appreciate the mention, his knowledge and willingness to help make a big difference. We’re glad we could support you and thank you for recommending us.
5/5
GoogleRyan was really helpful and knowledgeable about the property we looked at. Great service and nothing was any bother. Thank you
Thank you for taking the time to leave a review. We’re glad Ryan was able to help and that everything felt straightforward. We appreciate your kind words and thank you for choosing us.
5/5
GoogleRating only, no written review.
Thank you for the 5-star review David!
5/5
GoogleI am extremely pleased with the service that I have received for my property since they became the agents. In exchange for a fair price I get professional advice with prompt and friendly communication, constantly supporting me to organise all the complex new requirements quickly and smoothly. Holly is a star along with her colleagues Emma and Sam reassuring me that every aspect of care for my property and for tenants is first class. Thanks guys highly recommend you to everyone ☺️
Thank you for your review, Sara. We are really pleased to hear you have felt well supported and that communication and advice have been clear and prompt throughout. It is great to know Holly, along with Emma and Sam, have helped make the process feel organised and well cared for. We appreciate your recommendation!
5/5
GoogleHad a viewing with Ryan White today, brilliant and professional. Very helpful and answered all questions confidently
Thank you for your review, Simon. It's great the viewing with Ryan was handled professionally and that your questions were answered clearly and confidently. We appreciate you taking the time to share your feedback!
5/5
GoogleI can’t thank Holly Starks enough for their help. They were highly knowledgeable and guided me through every step with their professionalism and care. She showed me kindness and understanding which really stood out, and made what could have been a stressful process feel smooth and manageable. A real credit to the agency.
Thank you for your kind review, Ria. We're really glad to hear Holly provided such clear guidance and support throughout, and that her knowledge and understanding helped make the process feel manageable. We appreciate you taking the time to share your experience!
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The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Minors and Brady is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023Source: The British Property Awards winners lists, as published, linked by year.
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Lowestoft has the most, with 2,606 reviews rated 4.9 out of 5, followed by Norwich with 2,360.
The five Minors and Brady offices, by town:
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
