Trusted Agent profile
★★★★★
4,721 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,721 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
2,002
Reviews on Trustpilot
Business-wide
Minors and Brady's five offices, most reviewed first. Each has its own page.
Showing 2,289 reviews on Google only. Show every review
5/5
GoogleWe would like to thank Cassandra Creak of Minors and Brady for her after sales service. Her continued help and persistence in achieving exchange and completion of the sale of our property was second to none. Communication was excellent, Cassandra always responded to our phone calls and any questions that we had. Many thanks once again and also to the sales team for securing a speedy sale on our behalf.
5/5
GoogleHad a first class experience selling my house with Minors and Brady - the team far exceeded my expectations at every stage. I felt completely supported throughout and they were always very professional and informative. Big thank you to everyone in the Dereham office and Cass in Aftersales for their hard work and fantastic service.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe recently completed a house purchase through Minors & Brady and service from start to finish was excellent throughout. All communication was prompt, professional and courteous from the entire team. Our Aftersales experience with Cass was exceptional and she worked extremely hard to secure completion for us before the stamp duty holiday ended. On arrival to collect our keys we were presented with a bottle of wine, a company key ring and we also received a welcome card to our new home. All gestures were very much appreciated after a very long purchase process. We would certainly highly recommend Minors & Brady and wouldn’t hesitate to use them again although I’d like to think we won’t be moving for quite some time!!!PositiveProfessionalism
5/5
GoogleThank you for everything. Sold my house within 4 days. Cassie in after sales has always been there for information and advice. I've not moved in 20 years lots had changed. A faultless service throughout.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleReally positive experience with this team, selling our property. They worked hard to ensure we had plenty of viewings, carried them out professionally and kept us informed of feedback. I wouldn't hesitate to recommend them.PositiveResponsiveness, Professionalism
5/5
GoogleI have just Sold and purchased a house from Minors and Brady I have to say the whole experience has been a real pleasure We sold with the caister office and Mia has been excellent with keeping in touch and updating us We purchased a house with the Lowestoft office who have been professional and courteous and easy to deal with A shout out to Jack who has dealt with most of my calls questions and queries and has done so with excellent customer service. He gave me some crucial help in securing the house we purchased and I am truly grateful Well done allPositiveResponsiveness, Professionalism
5/5
Googlesold our house with Minors and Brady although they generated a lot of interest it took a while to get it sold but we got there in the end. Sarah Short was extremely helpful and kept us informed of proceedingsPositiveResponsiveness, Professionalism
5/5
GoogleI have just recently sold my house with minors & Brady , all very helpful Rosie especially has been great every step of the way, she is very efficient and always at the end of the phone to assist. Would highly recommend selling with minors & Brady.😊PositiveProfessionalism
5/5
GoogleI have spoken with Chanelle Cutajar a few times whilst calling the office and have since met her whilst viewing a property. Each time Chanelle has been friendly and professional. It was a real pleasure to meet her and her warm, friendly approach was very much appreciated, thank youPositiveProfessionalism
5/5
GoogleWe found Brooke very professional, courteous and a pleasure to deal with. She was very knowledgeable and guided us through our property purchase, a credit to Minors & Brady.PositiveProfessionalism
5/5
GoogleCompleted my house move yesterday and Sarah from the after sales team was superb in communication and instrumental in making it all happen so well . Always cheerful and nothing was to much bother . Thank you Sarah , 5* service Will certainly recommend Minors and Brady , it was great to have an after sales contact that works on pushing it all through
5/5
GoogleMinors & Brady have been excellent to deal with regarding the sale of my house. From Joe doing the initial valuation, Ben and Konnie doing viewings, to Caitlin and Chloe in the aftersales team, all of them have been helpful and professional, dealing with enquiries promptly and also keeping me updated where appropriate! I wouldnt hesitate to recommend this team to sell your house for you!!!PositiveProfessionalism
5/5
GoogleWe had such a positive experience marketing and selling our home with Minors and Brady. From the initial valuation all the way through to the exchange and completion, every single member of the team was responsive, informative and supportive. Nothing was ever too much hassle for them; they made us feel like we were their only clients and that they genuinely cared. I wanted to say a special thank you to Sarah who dealt with everything post-sale. Her patience and dedication to us and our transaction meant that all stress and worry was minimised - we always felt that everything was safe in her capable hands. I would recommend Minors and Brady to anyone looking to market their property - what a fantastic company! Thank you all SO much!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleHighly recommend Minors and Brady, and in particular would like to thank Scott O'Neil for all his hard work sorting out the sale of my property in Hingham, near Norwich. I was kept in the loop at all times during a slightly longer than expected sale and he was always very responsive to my calls and emails. His friendly and warm nature kept me positive that the sale would all go through! Couldn't have chosen a better estate agents, thank you!PositiveResponsiveness, Professionalism
5/5
GoogleCass at Minors and Brady was superb - she really worked hard, keeping everyone up to date and making sure the chain completed within the deadlines. Really good communication and professionalism. Thanks Cass 👍PositiveResponsiveness, Professionalism
5/5
GoogleI had a great experience while buying my first property through Minors and Brady, I found the women who dealt with me named Cass was excellent, kept me updated on a weekly basis or whenever i needed to be and was also very helpful I would recommend Minors and Brady.
5/5
GoogleI recently purchased a house for which Minors and Brady were the selling agents. They were very efficient in all their communications with me. In particular, Sarah Short was hugely supportive in her role as Sales Progressor - she was friendly, patient and informative throughout. Thank you Sarah!PositiveResponsiveness, Professionalism
5/5
GoogleWe met with Luke who did a superb job showing us around the property and gave us some good advice about the market.. Also had great communication with the office too who were very responsive and on the ball.PositiveResponsiveness, Quality
5/5
GoogleMinors & Brady have gone above and beyond to help us buy and sell a Property. Tamsin And Charlie have done their utmost to help nothing too Much trouble There’s always someone ready to answer the phone and help Coupled with these qualities I would thoroughly recommend with no hesitation Jo
5/5
GoogleHannah has recently showed us around a few properties, Hannah is so friendly and helpful, she let us look around the properties at our leisure and answered any questions we had.PositiveResponsiveness, Professionalism
5/5
GoogleTamsin was very professional, enthusiastic and efficient. We felt that the whole team gave 100%. Everyone we spoke to were upbeat and positive. I would highly recommend using Minors & Brady. Thank you Tamsin and Charlie.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleExcellent service from start to finish, informative and efficient throughout the whole process. Hannah Graver was excellent at the viewings, very friendly, personable and made us feel relaxed. Would highly recommend.PositiveProfessionalism
5/5
GoogleMany thanks to Dan for his initial involvement then Charlie and his team for getting the viewing completed in good fashion and obtaining a quick sale at the asking price. Most importantly I am grateful to Ben in after sales for always keeping me posted of progress and prompting things when needed. Cracking job from a cracking company.PositiveResponsiveness, Professionalism
5/5
GoogleWe met Hannah yesterday to view a property , she arrived on time was very professional and helpful throughout . We spent as much time as we needed and didn't feel in any way rushed . Hannah is a lovely lady and a credit to your company .PositiveProfessionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Minors and Brady is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023Source: The British Property Awards winners lists, as published, linked by year.
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Lowestoft has the most, with 2,612 reviews rated 4.9 out of 5, followed by Norwich with 2,366.
The five Minors and Brady offices, by town:
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
