Trusted Agent profile

Minors and Brady estate agents in Lowestoft, Norwich, Wroxham and 2 more

4.9

★★★★★ Excellent

4,713 reviews across 5 offices and 4 platforms

Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,713 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

2,290

Reviews on Google

All 5 offices

Facebook logo

4.8 / 5

424

Reviews on Facebook

All 5 offices

Yell logo

3.4 / 5

5

Reviews on Yell

All 5 offices

Trustpilot logo

1,994

Reviews on Trustpilot

Business-wide

Our offices

Minors and Brady's five offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,289 reviews on Google only. Show every review

1/5

Google

I viewed a property with them. I was interested in buying, but needed some specific information before making an offer. They did not have it at hand, and would email it over to me. They didn’t. I chased them 4 times over the next two weeks, through email and phone calls, and they just told me they will send it, but never did, without that information I was not willing to make an offer so moved on. During that time the seller reduced the price. If you are selling - avoid them, from my experience they do not do the simplest of tasks to help you get a sale for the best price.

Daniel · 16 March 2026 · Minors and Brady Wroxham

Agent replied · 16 April 2026

Thank you for bringing this to our attention, Daniel. We’re sorry to hear about your experience, as this is not the standard of service we aim to provide. If you would be happy to contact us directly, we would like to look into this further and understand who conducted the viewing and who you dealt with in the office so we can review what happened.

5/5

Google

I could not be happier with the service I had been provided by Minors and Brady. Sam Burton from Lettings met with me on a Friday to value and have photos taken of my property. A previous agent struggled with finding tenants. By the Monday Sam had successfully arranged multiple viewings and secured a tenant by the evening of Monday. Within 3 days Sam achieved what another agent failed to do in weeks. Professional, helpful and reassuring experience. I couldn’t be happier and would 100% recommend Sam and Minors and Brady.

Jenny · 16 March 2026 · Minors and Brady Wroxham

Agent replied · 16 April 2026

Thank you, Jenny. We’re pleased Sam was able to act quickly and secure a tenant for you in such a short time. It’s great to hear the process felt professional and reassuring, and we appreciate your recommendation!

5/5

Google

We recently sold our house in Blofield with Minors & Brady and we were very impressed from start to finish. Communication was excellent from the moment of first contact. The agents were polite, professional and reliable. We were very happy with the professional photos that they took, they were noticeably better than other listings. The photographer was thorough and wanted to showcase the property as best he could. Our house sold in approximately 3 weeks and the after sales team were incredibly helpful with chasing up the solicitors and giving updates. I would recommend and would choose to use them again.

THE · 16 March 2026 · Minors and Brady Wroxham

Agent replied · 16 April 2026

Thank you for your review! We’re pleased you were happy with the service from start to finish, from the photography and marketing through to the aftersales support. It’s great to hear your property sold quickly and that communication remained clear throughout. We appreciate your recommendation!

1/5

Google

Totally incompetent. Had a letter saying my property was worth more than it was in the market for. Asked them for a valuation The valuer arrived and proceeded to treat us as idiots, down valued the house, and refused to budge on commission. My wife and I have worked in the housing and mortgage market more than 40 years,so we know more than he does. After he left it took over an hour to rid the house of his aftershave aroma. Steer clear of them. The left hand does not know what the right hand is doing. I would have left a zero stars if I could..

Anon · 12 March 2026 · Minors and Brady Dereham

Agent replied · 12 October 2026

Thank you for your feedback. We’re sorry to read that your experience was disappointing. A valuation should always be carried out professionally and respectfully, and we regret if that was not how it felt on this occasion. Market appraisals are based on current evidence and local conditions at the time, but they should always be explained clearly and courteously. If you'd like to discuss this further with us, please feel free to get in touch.

5/5

Google

Just wanted to leave a review as I have been carrying out electrical work for M&B for a few months and have had a really positive experience working with them, in particular Holly and Sam at the Oulton Broad lettings team have been great!

Nicholas · 11 March 2026 · Minors and Brady Lowestoft

Agent replied · 11 October 2026

Thank you for your review, Nicholas. We appreciate the work you’ve been carrying out for us over the past few months, and it’s great to hear the experience has been a positive one from your side as well. Holly and Sam will be pleased to know they’ve been good to work with!

5/5

Google

Always had a fantastic response and experience with Sam and the team, including out of hours. Highly recommend

Jenna · 11 March 2026 · Minors and Brady Lowestoft

Agent replied · 11 October 2026

Thank you for your review and recommendation Jenna! We're happy to hear you enjoyed your experience with Sam and the team.

5/5

Google

I needed a situation sorted and spoke with with Samuel, he was so helpful and understanding and spoke with my landlord straight away. Thank you Samuel amd Minors and Brady for your help.

Sarah · 11 March 2026 · Minors and Brady Lowestoft

Agent replied · 11 October 2026

Thank you, Sarah. We’re pleased Samuel was able to assist promptly and help resolve the situation with your landlord. We’re glad we could support you!

5/5

Google

What can I say, Ange at M&B truly went above and beyond throughout the entire process. She kept things moving by applying the right pressure where needed and provided regular updates every step of the way. I genuinely believe the transaction would have taken much longer without her attention to detail and determination to get things done. Thank you, Ange, for all your support with my grandparents’ purchase and sale. We really appreciate how you kept everyone informed and saw everything through to completion.

Ben · 10 March 2026 · Minors and Brady Norwich

Agent replied · 10 October 2026

Thank you, Ben, we appreciate you taking the time to leave this review. We’re glad Ange’s proactive approach and regular updates helped keep both the sale and purchase on track. It’s good to know you felt supported throughout!

5/5

Google

Brilliant service from Rosie T. She was amazing, professional, supportive, and went above and beyond when I had issues with the other side’s solicitors. She kept everything moving and made a stressful process much easier. Highly recommend :) - Matthew

Matthew · 10 March 2026 · Minors and Brady Norwich

Agent replied · 10 October 2026

Thank you, Matthew. We’re pleased Rosie was able to guide you through a challenging process and help keep matters progressing when issues arose. It’s good to know her support made things easier for you!

5/5

Google

Minors and Brady Estate Agents very professional. Rosie Turley in particular has a passion for her job and cares about people. Rosie always kept us informed and pushed for progress in the chain if it wasn’t for Rosie we may have not moved. Rosie you are a star. Thank you so much Anita and Paul 😀 …

Anita · 10 March 2026 · Minors and Brady Norwich

Agent replied · 10 October 2026

Thank you, Anita and Paul. We’re pleased Rosie’s dedication and proactive approach helped keep your move progressing, and that you felt well informed throughout. We appreciate you taking the time to share your experience!

5/5

Google

Connie Staff (Senior Property Consultant), who supported us throughout our purchase and handled our initial queries, has been fantastic. She was consistently efficient, highly knowledgeable, and gave me real confidence that everything will progress smoothly.

Shakey · 10 March 2026 · Minors and Brady Norwich

Agent replied · 10 October 2026

Thank you for your review. We’re pleased Connie provided knowledgeable and efficient support from your initial enquiry through the purchase, and that you felt confident in how matters were progressing!

5/5

Google

I would like to give a massive thank you to Connie, she has been amazing. Friendly, professional going above and beyond. When I am ready to make a purchase I will definitely be in touch with Connie. Many thanks

Simon · 10 March 2026 · Minors and Brady Norwich

Agent replied · 10 October 2026

Thank you, Simon. We’re pleased Connie’s friendly and professional approach made such a positive impression. We look forward to assisting you when you’re ready to move forward with your purchase!

5/5

Google

I have been dealing with Connie as a first time buyer. She’s been so amazing and reassuring with the whole process. Highly recommend.

Michelle · 10 March 2026 · Minors and Brady Norwich

Agent replied · 10 October 2026

Thank you, Michelle. We’re pleased Connie has been able to support and reassure you throughout the process as a first time buyer. We appreciate your recommendation!

5/5

Google

Minors and Brady have been very helpful with our search for a new house. We had a viewing hosted by Tia recently and she was very helpful and informative about the property.

Freddie · 10 March 2026 · Minors and Brady Norwich

Agent replied · 10 October 2026

Thank you, Freddie! We’re pleased the team has been helpful with your search and that Tia was informative and supportive during your viewing.

5/5

Google

Connie has been amazing throughout the whole process. She knew exactly what we were aiming for, and the constant updates have been super helpful!

Tom · 10 March 2026 · Minors and Brady Norwich

Agent replied · 10 October 2026

Thank you, Tom. We’re pleased Connie understood what you were looking for and kept you well updated throughout the process!

5/5

Google

Connie in the sales team was brilliant, a great communicator from start to finish.

Connie · 10 March 2026 · Minors and Brady Norwich

Agent replied · 10 October 2026

Thank you for your review. We’re pleased Connie’s clear communication helped support you throughout the process!

1/5

Google

Avoid this so called estate agents Minors and Brady at all cost if you are thinking about buying from them they will treat you with contempt because they see the Vendor as all more important due to the lack of properties in the area, so …

Brer · 17 February 2026 · Minors and Brady Caister-On-Sea

Agent replied · 17 April 2026

Thank you for taking the time to set out your concerns in detail. We’re sorry to read how upsetting this experience has been for you. … More

5/5

Google

Very efficient and easy to contact. Sarah was very good at keeping us updated and liaising quickly with our buyers.

Stephen · 17 February 2026 · Minors and Brady Caister-On-Sea

Agent replied · 17 April 2026

Thank you for your review, Stephen. We’re pleased to hear Sarah kept you updated and maintained clear communication with your buyers throughout. We appreciate your feedback!

5/5

Google

Thank you to Alex O for providing us with a relaxed, no pressure viewing. Alex allowed us to view the property at our own pace with no sales pitch but was there to answer any questions as required.

Sarah · 16 February 2026 · Minors and Brady Wroxham

Agent replied · 16 April 2026

Thank you for your feedback Sarah! It's great that Alex provided a relaxed, no pressure viewing and was available to answer questions when needed!

5/5

Google

Sam, Beth and the lettings team went above and beyond with their Tennant introduction service. Will be working with them on other properties in the future.

James · 16 February 2026 · Minors and Brady Wroxham

Agent replied · 16 April 2026

Thank you for your review, Jame. We’re happy to hear Sam, Beth, and the lettings team made such a strong impression, and we look forward to working with you again in the future!

5/5

Google

Alex showed me around a property in Coltishall. He was very informative and professional. I can highly recommend Minors and Brady

Claire · 16 February 2026 · Minors and Brady Wroxham

Agent replied · 16 April 2026

Thank you for your review and recommendation Claire! We're happy that you had a good experience with Alex.

5/5

Google

Dealing with Holly Starks and other staff at M&BD Oulton Broad has been a pleasure, they have been responsive and pro-active as well as flexible to get the best results for all involved.

Harvey · 11 February 2026 · Minors and Brady Lowestoft

Agent replied · 11 October 2026

Thank you for your feedback Harvey! We're happy working with Holly and the Oulton Broad team has been such a positive experience, and that the responsive and flexible approach helped achieve the right outcome. We appreciate you taking the time to share this!

5/5

Google

Samuel Sykes really helped me out today and really helped with a bit of a sticky situation, in fairness every time I’ve dealt with Minors and Brady it’s been smooth and no faffing about with moving. Thanks for all the help guys.

Carwyn · 11 February 2026 · Minors and Brady Lowestoft

Agent replied · 11 October 2026

Thank you for your feedback, Carwyn. We're pleased to hear Samuel was able to step in and help resolve a tricky situation, and that your experiences with us have been straightforward and hassle free!

5/5

Google

Ryan provided outstanding service from start to finish. He was professional, approachable, and consistently went above and beyond to ensure everything ran smoothly. His communication was clear and timely, and he always took the time to explain things thoroughly, which made the whole process feel stress free and well managed. Thanks Ryan ☺️

Gabrielle · 11 February 2026 · Minors and Brady Lowestoft

Agent replied · 11 October 2026

Thank you for your kind words, Gabrielle! It's great to hear Ryan’s clear communication and thorough approach helped everything run smoothly and kept the process feeling manageable!

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Awards

The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Minors and Brady is among the Trusted Agent Awards Night 2026 winners.

Source: Trusted Agent Awards Night 2026 winners, as published.

EA Masters

Minors and Brady is among EA Masters 2026 winners.

EA Masters winners in two years, the group and its branches: 2020, 2026.

EA Masters by year, 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.

British Property Awards winners in one year, the group and its branches: 2023.

British Property Awards by year, 2023

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Minors and Brady

Which Minors and Brady office has the most reviews?

Lowestoft has the most, with 2,605 reviews rated 4.9 out of 5, followed by Norwich with 2,359.

Where are the Minors and Brady offices?

The five Minors and Brady offices, by town:

  • Caister-On-Sea: 48 High Street, Caister-On-Sea, NR30 5EH
  • Dereham: 9a Market Place, Dereham, NR19 2AW
  • Lowestoft: 142 London Road North, Lowestoft, NR32 1HB, NR32 1HB
  • Norwich: 107 Unthank Road, Norwich, NR2 2PE
  • Wroxham: Church Road, Wroxham, NR12 8UG
Has Minors and Brady won any awards?

Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.

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