★★★★★ 1/5
GoogleUtterly disappointing, I personally carried out the viewings so Minors and brady only had to pop a few photos online and cut & paste the usual sales bumf, (and this only made the next village look like the better option as all the facilities were listed their), no mention of Farm shop, hairdressers, pub etc etc in our own village. Then I personally sold my own home to the second viewer to do a deal at £450'000 (the asking price,) + £28'000 for Central heated prefabricated outbuildings & other items which we would otherwise have taken, I explained this to a employee as our contract was 1% and 1.25% if the house was sold over £450'000, but here goes because my buyer wanted to add this with the sales price Minors and Brady claim that was not for the extras, it was all for the property? So either they seriously undervalued my home by at least £28'000 or some one just wants to grab a bigger piece of the pie. Then to add insult to injury we were told we would have weekly updates on our chain until completion, not even one phone call from them other than when we contacted them for information. So If you want sell your own home and have no contact from your agent this is the way to go. (Isn't that Purple Bricks!!) Sadly personal touch has gone, made selling our home a miserable experience would not recommend.
Neil · 18 June 2023 · Minors and Brady Caister-On-Sea
Agent replied · 17 June 2024
Dear Neil,
We sincerely apologise if you were disappointed in your experience with Minors & Brady. We understand the importance of effective communication, accurate representation of properties, and providing a personalised touch throughout the selling process.
Furthermore, we apologise if our communication regarding chain updates fell short of your expectations. We understand the importance of regular updates, which is why we endeavour to update our clients weekly. We believe our outstanding communication sets us apart and is supported by our 2,500 five-star reviews.
We appreciate your feedback and regret any negative impact this had on your selling experience. If you have any further concerns or would like to discuss this matter in more detail, please don't hesitate to contact us at Caister@minorsandbrady.co.uk.
Warm regards,
Minors & Brady
★★★★★ 1/5
GoogleA bit cocky, wrongly so as they made errors on our names, house name and e-mail address.
They were the only agent who we consulted who wanted to award themselves an additional 0.25% “bonus” for “offers over”. When I raised this they said they needed to be happy and motivated… yet all the other agents we consulted happy and motivated with the standard rate commission.
They wanted to sign us up to 20 week contract, their standard, I negotiated down to 6 weeks. Most other agents are 2-4 weeks presently.
Kept speaking over me when I was trying to speak. Not impressed.
Laetitia · 18 June 2023 · Minors and Brady Caister-On-Sea
Agent replied · 17 June 2024
Dear John,
We'd like to apologise for any errors made when noting your details. At Minors & Brady, we strive to provide attention to detail and accuracy in all aspects of our service, and we regret that we fell short, here.
Furthermore, we are disappointed that you feel our team's communication style did not live up to expectations. We value effective and respectful communication, and we will address this issue internally to ensure outstanding interactions with our clients. Our clients should never feel spoken over, and once again we apologise if this was the case.
We appreciate your feedback, as it helps us improve our services. We believe this eagerness to strive to improve our services is why we have achieved over 2,500 five-star reviews to date.
Should you have any further concerns or questions, please don't hesitate to contact us at Caister@minorsandbrady.co.uk.
Warm regards,
Minors & Brady
★★★★★ 5/5
GoogleThank you to Shania Wright from Minors & Brady Caister. Produced an excellent brochure for our property. Responsive to any changes we requested and got it sorted in a day! Highly recommend this team.
Liz · 18 June 2023 · Minors and Brady Caister-On-Sea
Agent replied · 17 June 2024
Dear Liz,
Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleague Shania, we will be sure to share your kind words with her.
We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process.
Kind regards, Team M&B.
★★★★★ 5/5
GoogleShania has put together an awesome brochure and was very quick at making the couple of small corrections needed. So far extremely happy with the service received from Milo who came to value the property to the photographer.
Sue · 18 June 2023 · Minors and Brady Caister-On-Sea
Agent replied · 17 June 2024
Dear Sue,
Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleagues Shania and Milo, we will be sure to share your kind words with them.
We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process.
Kind regards, Team M&B.
★★★★★ 5/5
GoogleChloe, who represented Minors & Brady, was very knowledgeable about the properties we viewed and she presented them well. She had a pleasant and helpful manner. This helped to make the experience pleasant in what can be a stressful time.
Norma · 18 June 2023 · Minors and Brady Caister-On-Sea
Agent replied · 17 June 2024
Dear Norma,
Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleague Chloe, we will be sure to share your kind words with her.
We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process.
Kind regards, Team M&B.
★★★★★ 5/5
GoogleMia rose to the challenge and through her negotiation skills managed to secure my purchase in a trouble free way. Very impressed with M&B and have no hesitation in recommending their services to prospective purchasers
Simon · 18 June 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
GoogleShania Wright at Minors & Brady has been a pleasure to work with. All her work has been completed to a high standard and she has been very quick to make any adjustments where needed. All the staff have been lovely and easy to work with. Thank you Shania and the team. Gönül
Gonul · 18 June 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
GoogleVery helpful and friendly agents. Had a virtual viewing recently, Very positive and surprisingly thorough way to view a house if you are unable to travel. Particularly Maddy, who couldn’t have been more helpful with the viewing and after communications. Very professional and friendly with it. Would definitely recommend.
Cassie · 18 June 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
GoogleChloe showed us around a potential property and was very helpful and professional. She was able to answer all of our questions and was very engaging too. She also had extensive knowledge of the property.
Rachael · 18 June 2023 · Minors and Brady Caister-On-Sea
★★★★★ 4/5
GoogleI viewed the property which we decided was not suitable firstly because of the huge transmitter pylon almost in the back garden. Lovely house - but would not consider living there. Maddy very nice pleasant girl, had never been to the property before so knew nothing about it, was due to meet us at a second property viewing afterwards but was not able to attend.
Patricia · 18 June 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
GoogleAs a buyer you don't get to choose the estate agent but for anyone looking to list their property from a buyers point of view Minors & Brady are first class Mia especially, updated me every week without fail so if you are looking to sell and want a happy buyer you won't be disappointed
Gary · 18 June 2023 · Minors and Brady Caister-On-Sea
Agent replied · 17 June 2024
Dear Gary,
Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleague Mia, we will be sure to share your kind words with her.
We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process.
Kind regards, Team M&B.
★★★★★ 5/5
GoogleChloe was on time and knowledgeable on the properties we looked at. Tom and Connor came back to me regarding the offer and we're honest re offer. Very happy with the service we received from the whole team. Very professional.
Jane · 18 June 2023 · Minors and Brady Caister-On-Sea
Agent replied · 17 June 2024
Dear Jane,
Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleagues Tom and Connor, we will be sure to share your kind words with them both.
We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process.
Kind regards, Team M&B.
★★★★★ 5/5
GoogleVery pleased with the service. Viewed two properties with Maddy, she was very helpful, always respond quickly. And they have nice properties. :) put an offer for the second house and got an answer in few hours saying it was accepted! Thank you very much 😊 …
Greta · 18 June 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
GoogleHave just decided to sell our house with Minors and Brady and definitely feel confident that they are the right team for the job.Also viewed a property with Chloe Round and she was so helpful, answered any questions we had and we look forward to seeing her at another property.
Karen · 18 June 2023 · Minors and Brady Caister-On-Sea
★★★★★ 2/5
GoogleMade an appointment with M & B to view a property. They confirmed the time by telephone. Arrived at the property only to be told that we were not expected. Owner had in fact been told that we hadn’t got back to them to confirm. After viewing (the owner kindly showed us round) we put in an offer. Contacted M & B the following afternoon to find out if the offer had been accepted. Was told ( very curtly) that a voicemail had been left declining the offer. No it wasn’t! Not impressed with their service or attitude and after talking with the owner of the property neither was he.
Barbara · 18 June 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
GoogleThe whole team at Minors & Brady are extremely helpful; however, the one person I would really like to mention is Nagilla. She continually kept us updated with progress, even in difficult situations and her tenacity through a long and protracted sale shone through to an eventual successful conclusion. If you are considering selling or buying a property I would highly recommend them.
Penelope · 18 June 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
GoogleViewed a couple of properties this week through this estate agents. We were shown round all of these properties by chloe Round who was absolutely brilliant, she wasn't pushy, she answered all the questions we had (she had done her research) and seemed genuinely interested in the what we wanted from a property. Really great service.
K · 18 June 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
GoogleBeen working with this estate agent for about 3 months looking for properties in Caister. I’ve had a great many viewings with this estate agent, Many thanks to Chloe Round who was very knowledgeable and helpful when showing me around my final property and Mia who desperately tried to get feedback on my very first offer back in July from a very difficult seller.
They have been helpful all the way through, always there to answer my many questions 😃
Karen · 18 June 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
GoogleChloe did a fantastic job of showing us around a property in a very detailed and professional way via WhatsApp video tour. We loved the property so fingers crossed! Chloe even came back to us in her own time with answers to some queries we had! Thanks again 🤗 …
Teresa · 18 June 2023 · Minors and Brady Caister-On-Sea
★★★★★ 5/5
GoogleMia was a very good and she explained what I asked her, she’s very helpful also, appreciate what she does in regards to my selling bungalow. We hope that people will come to your as a good service you provide. Have a great day..
Baby · 18 June 2023 · Minors and Brady Caister-On-Sea
Agent replied · 17 June 2024
Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleague Mia, we will be sure to share your kind words with her.
We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process.
Kind regards, Team M&B.
★★★★★ 5/5
GoogleI am purchasing a property through Minors and Brady and I have found them to be very polite and genuine. We have met Maddy Bott a few times at the property and her customer service skills are excellent as her communication is detailed and she is genuine.Its nice to deal with a company and their representatives when they go out of their way to help in a genuine and positive way.
Posted by
Phil Hawkeswood
Phil · 18 June 2023 · Minors and Brady Caister-On-Sea
Agent replied · 17 June 2024
Dear Phil,
Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our team. We will pass on your kind words to Maddy.
We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process.
Kind regards, Team M&B.
★★★★★ 5/5
GoogleI should like to thank Shania Wright for the presentation of the brochure for my house sale. It is an excellent piece of work, so much better than the efforts of the previous est.agents! The photos were a vast improvement & achieved without the usual help of the properties lighting!
Brian · 18 June 2023 · Minors and Brady Caister-On-Sea
Agent replied · 17 June 2024
Dear Brian,
Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our Shania, we will be sure to share your kind words with her.
We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process.
Kind regards, Team M&B.
★★★★★ 5/5
GoogleI am extremely impressed with our experience with Minors & Brady so far and particularly the service from Shania Wright. We had a professional photographer round on Thursday, the contract was signed on Friday and our beautiful bespoke brochure (made by Shania) and online listing was active by the Monday. It's easy to see why Minors & Brady are the go to estate agents in Norfolk.
Joshua · 18 June 2023 · Minors and Brady Caister-On-Sea
Agent replied · 17 June 2024
Dear Joshua,
Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleague Shania, we will be sure to share your kind words with her.
We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process.
Kind regards, Team M&B.
★★★★★ 5/5
GoogleMinors & Brady sold 2 of my houses and I wouldn’t use anyone else. It’s been great to see them grow as a company and very well deserved! I recently had a viewing with Maddy from the Caister branch who was very friendly, helpful but importantly for a house viewing knew the perfect balance of leaving us to it and answering questions. Thanks!
Jeff · 18 June 2023 · Minors and Brady Caister-On-Sea
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
