Trusted Agent profile
★★★★★
4,741 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,741 reviews on four platforms, rated 4.9 out of 5 overall.
2,295
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
2,017
Reviews on Trustpilot
Business-wide
Minors and Brady's five offices, most reviewed first. Each has its own page.
Showing 2,294 reviews on Google only. Show every review
5/5
GoogleIt was first ever property viewing with M&B. Had wonderful experience. Liam Upton was there to show us around. Spent plenty of time and answered all questions as best he could. Helped to understand further process. Good advice, friendly service with lots of patience. Thanks Liam and M&B
5/5
GoogleThe whole experience was great, it took only a few days to make the sale. The can do attitude was really appreciated. The legals were lengthy and painful but at the end Claire from M&B got involved and her relentless approach got it done. She always did what she said she would, on time, and made sure that we were completely involved and informed at every stage.Thank you!
5/5
GoogleGreat service from start to finish from the whole team who secured us 14 viewings on an open day and sold over the asking price the same first day! Special thanks to Lauren Newby in aftersales for liasing with our buyers and solicitors. Lauren was always very friendly and approachable and a pleasure to chat to. We would definitely recommend Minors and Brady for anyone looking to make a move. Thank you Alice and Craig
5/5
GoogleMinors and Brady provided excellent service on the sale of my property in an efficient and timely manor. Gina Page in the aftersales department was fantastic with regular updates on the progress of the sale. She was quick with responses to emails to myself and with solicitors and the other estate agents involve. Would highly recommend. OlliePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have just completed on our first property purchase, it's can be very confusing and Jasmine was amazing in keeping us up to date. I honestly could not recommend minors and Brady enough. We viewed the flat four times and they were repsonsive and accomodating for all the requests at short notice. Jasmine In after sales was on the case everyday and pushed the sale through as quick as possible. Very rare you get 5 star customer service but can honestly say Jasmine proactively did everything to keep us and seller updated. Nothing I can add to improve the service at all was fabulous. Minors and Brady are fantastic.
5/5
GoogleFirst time using minor and Brady through the lettings department. Joe Richards stood out he provided excellent customer service and talked me though any questions I had as this was my first time letting my house out. As well as this I dealt with other colleagues which were all very friendly and helpful. I will definitely be using minor and Brady again. Thank you
5/5
GoogleHave so far had a brilliant experience putting my property on the market with the help of Penelope at Minors and Brady. Extremely satisfied with the process so far, I have been kept up to date and treated to various phone calls discussing the availability of viewings.
5/5
GoogleA huge thank you to Julia Paulach for all she has done these past few months so that we could get our beautiful new home! She has been so helpful and lovely throughout and always went the extra mile to keep us updated. Excellent customer service with a postive manner - kept us optimistic even in the challenging parts of the process! We would highly recommend Julia, and Minors & Brady, to anyone! Rachel & Dan F
5/5
GoogleAfter dealing personally with Caitlin at Minor's and Brady, I would definitely feel as ease using and recommending Minor's and Brady again. Caitlin was always helpful, friendly and answered any questions or queries I had promptly. Thank you to her, she is a credit to the company.
5/5
GoogleClaire Wilson was very supportive and helpful during my recent property exchange. I was always kindly informed and advised during this process. I definitely recommend Minors & Brady as professionals at property services. Thank you.
5/5
GoogleA really great estate agents, especially for first time buyers. A massive thank you to Lauren Newby for being so kind and helpful during the process of buying our home. Lauren was a breath of fresh air during the process and it was as if I was talking to a friend whenever we spoke or emailed. Her attitude really helped our nerves and she never made us feel silly when we asked really simple questions, and she made sure to quickly chase up anyone if we had queries. I’d give a million stars if I had the option!
5/5
GoogleI’d like to thank Claire Wilson for her superb and very professional after-care service following the sale of my property. Always kept in the loop and very approachable. The sales team were excellent too and delighted with M&B overall. Thank you!
5/5
GoogleWe recently sold our house through Minors & Brady. We had a varied experience, some of which does not warrant a 5 star review. Please read. We had our house valued by a smart, charming and knowledgeable young man who quickly convinced us to sign up with them (clearly a good salesman). We were told that they had a list of contacts who might be interested in viewing and we were encouraged by the enthusiasm that our house would sell quickly because it was one of the ‘top seller’ type properties in our area. Within minutes of the valuer leaving, we received a call to arrange a viewing for the next day. How exciting! It went downhill from there. We had to wait 10 days for a photographer although he did a brilliant job. Then it was published following our approval. From there, we had very little interest. The few viewings that were scheduled were cancelled, more often than not without the agency informing us, and several times the agent was late. I had to call the estate agent to ask for updates weekly as I did not hear much from them. Due to the little interest in our property, we were advised to widen the price bracket, which we agreed to. This sparked little interest. I personally had to do my own viewings on 3 occasions, which resulted in 2 offers the following day (I wonder whether me showing the house had something to do with it). Both offers were considerably less than our original asking price, and we were encouraged to accept one of them as they were both in strong positions. By this point, I was fed up. I felt as though they had over promised and under delivered. I was told that our house was probably over valued by the valuer, hence the lower offers. We needed to sell so we accepted an offer. I have no problem selling my house for what it’s worth but was disappointed that it was overvalued with no indication that we may have to drop that low. That’s when Claire W (senior after sales progressor) took over. Claire was brilliant from the moment she took on our house sale. She called me regularly with updates, chased whoever needed chasing, she responded to emails really quickly and she was always super friendly. Between us, we pushed through and finalised the sale. There were plenty of bumps along the way which made it quite stressful yet she listened to me calmly and was supportive throughout. I genuinely don’t think I could have continued with the sale without Claire, particularly as I was already so disappointed with how our sale journey began. So for Claire, I give a 5 star review. Thank you for everything. Overall, I don’t think I’d use Minors & Brady’s again. Everybody was friendly and seemed knowledgeable but I do feel like I paid a lot of money for a service I wasn’t entirely happy with.
5/5
GoogleMoving from Ireland to the UK is hard enough as it is but dealing with Minors & Brady is such a pleasure and makes the move go so smoothly. Can't view rental properties because I don't live there yet but this not a problem because they have sent me walk through videos to help me with my decision. I've been dealing with Joe in the Wroxham branch and he has been brilliant to deal with. He has done so much work for us in getting us a rental property. Thank you Joe
5/5
GoogleI have just completed a sale via Minors and Brady and would recommend them as a local agent to trust. All the team were helpful and easy to talk to and guided me through the process. Particular thanks to Caitlan who was very helpful and liased between the two parties in the sale . She was always calm and informative when I needed her to keep me on track.
5/5
GoogleThanks to Nagilla Santos I really can't explain how much we appreciate all your hard work also your constant updates, I can't praise you and your beyond exceptional customer service highly enough. I was always amazed with your absolute dedication to ensure customer satisfaction, you went the extra mile exceeded excellence in all you did while always so kind and helpful. I would also like to thank the team all were so kind and couldn't have been more helpful, nothing was too much I couldn't have wished to receive better service and I highly recommend to all.
5/5
GoogleWe dealt with both Joe and Beth and they have been absolutely excellent. There was constant communication throughout the whole process and they were really friendly and really helpful. We are now renting our dream property and couldn’t be happier!
5/5
GoogleBeth has done a brilliant job, helping us get the rental on the property, we are up in Scotland and wanted to rent a property in Norfolk, she has gone out of her way to make any transaction as easy as possible for us. we would be very happy to work again with her any time. Thanks Beth
5/5
GoogleWe have recently completed purchasing a house through Minors and Brady. We never expected it to be an easy process but Caitlin Cannell was a real help to us with her aftersales service. Always happy to find answers to our questions and chase solicitors as necessary which took the strain off us and helped reassure us that the process was progressing as expected. Thank you Caitlin!
5/5
GoogleI have been very impressed by Cass in the aftercare team of Minors and Brady. A difficult and somewhat stressful purchase Cass kept me informed throughout and personally assisted in ensuring that all persons involved in the transaction were equally informed. She was certainly instrumental in concluding the purchase which had become somewhat drawn out and beyond the time scale which I had made a condition when my offer was accepted. I would have withdrawn from the purchase had she not been so conscientious and supportive throughout.
5/5
GoogleI have recently been purchasing a house in Norfolk, and the service I received from Claire Wilson in the Aftersales team has been great. She provided regular updates on progress, helped source surveyors and building quotations and assisted with all enquiries. I highly recommend Minors and Brady, a pleasant and professional experience all round.
5/5
GoogleClaire was amazing and we can't thank her enough, for all the effort that she put in to help our move go as smoothly as possible staying in contact every week and keeping us up-to-date. We also have to say a big thank you to the sales staff for dealing with our sale and making it as stress free as possible Once again thank you all
5/5
GoogleHave just completed the sale of my late mums property with the Wroxham branch of Minors & Brady. My primary contact was Gina from the aftersales team who was a real pleasure to deal with. She kept me informed right through the process and made a potentially stressful experience a really smooth one. Thanks Gina for all your help and time and the whole team from the initial meeting to the completion of the sale.
5/5
GoogleClaire in aftersales has been fantastic during my house purchase. She has kept me up to date with every aspect of the purchase, quick responses to phone calls and emails, and worked very closely with my solicitor to make everything go smoothly from day one.
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The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Minors and Brady is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023Source: The British Property Awards winners lists, as published, linked by year.
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Lowestoft has the most, with 2,616 reviews rated 4.9 out of 5, followed by Norwich with 2,380.
The five Minors and Brady offices, by town:
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
