Minors and Brady estate agents in Lowestoft, Norwich, Wroxham and 2 more

★★★★★ 1/5

Google

We had a really disappointing experience with Minors & Brady. Their business model is to send out sales people to do the valuations and to get people to sign up. Comparing them to other agents (and having been told by numerous other people since) the business model is to overprice everything & tell the vendors what they want to hear. It's only natural to them be tempted to go to the agent who tells you they will get the most for your house. Don't fall for it. Look at their listings & pretty much all of them are reduced. Once you've had no interest in the first two weeks & you're then tied into a 20 week contract with them, they will ask you to reduce. They also say the 20 week contract is standard in the industry which isn't true. Pretty much every other agent I've spoken to either does a 1 month rolling contract or 10 weeks. They tie you in for 20 weeks as they know you'll just reduce & reduce until it sell. We had so many problems with our sale. They tried to squeeze 2 viewings into a 30 min slot. Their staff member arrived late & didn't have a clue about our property, it was embarrassing. Our sale fell through twice which wasn't their fault. But after it fell through the second time, I was asked to reduce the price AGAIN. Even though it had sold twice in the last 3 weeks at the price it was currently listed at. They'll do anything to make their jobs easier. Three days later, we sold for the 3rd time. Imagine if we had reduced as asked to? We would have got much less in terms of offers. I do feel a bit sorry for the sales team in branch. Their life isn't made easy by having valuers who overprice properties, so the sales team are constantly dealing with angry vendors who have been promised the world & aren't getting any viewings or offers on their property. We were offered a change in our contract and the opportunity to go joint agency after 10 weeks. I then got a call from the area director who said "I didn't agree to that and it's my area. They didn't run that past me, we don't change our contracts" I literally had it in writing from the other manager. What a way to talk to clients! Then we got through to "after sales". Where do I start? It seems we only got emails on a Friday afternoon last thing. Our buyers had it on their terms throughout the whole sale as it seemed M&B were too scared to be strong with them in case they pulled out. I must have said about 20 times "our buyers need to close that ISA or it will delay things" all the way through July. Completion was scheduled for 31st July & low and behold on the 27th of July the ISA wasn't sorted! Minors & Brady genuinely suggested a simultaneous exchange and completion on one day as a solution for the whole thing being so delayed. When we have a 10 month old baby and our vendors have 2 kids, how do they actually think this would work? How do you schedule removals when you are waking up not knowing if you are moving or not. This was simply suggested as when it has exchanged, they get paid! No actual thought for the people who are in the chain. When we met the valuer initially, we were sold on getting X% over the asking price & having a huge database of people looking for properties exactly like ours. In the end we sold for 10% under the original asking price which was reduced 3 times in 8 weeks as it was so far out from the rest of the market. Don't be sold on the fact they take nice photographs and their marketing is slick. The whole process was an absolute nightmare from start to finish and it is a massive regret from myself and my wife that we went with Minors & Brady over other agents.

Tom · 19 August 2023 · Minors and Brady Dereham

★★★★★ 5/5

Google

Great experience selling through minors and Brady. Claire was absolutely Amazing .she worked so hard to get this to exchange .we cannot thank her enough .we'll worth 5*

Debbie · 23 July 2023 · Minors and Brady Wroxham

★★★★★ 5/5

Google

Brilliant service when selling our house, available at all times of the day and easy to get ahold of! All staff were friendly and helpful!

Jonny · 22 July 2023 · Minors and Brady Norwich

★★★★★ 1/5

Google

Confirmed a viewing yesterday at 4pm, booked a hotel to attend as I am disabled and travelling is difficult. Got DIP's from their recommended mortgage advisor, so they knew we would be competitive buyers. Written confirmation of appointment was provided. Today, an hour and a half after the cut off time for hotel cancellation I received a call from Minors and Brady to cancel the viewing, leaving me several hundred pounds out of pocket. Any "confirmation" you receive is seemingly worth nothing. Edit: we did notify M&B several times in fact. 24/10/2022, 10/10/2022 and 04/06/2022, and of course on the phone when they called to cancel.

Tom · 20 July 2023 · Minors and Brady Dereham

★★★★★ 5/5

Google

Rating only, no written review.

Soniaantony · 18 June 2023 · Minors and Brady Wroxham

★★★★★ 5/5

Google

Rating only, no written review.

Kalanithy · 18 June 2023 · Minors and Brady Wroxham

★★★★★ 5/5

Google

We were shown around by Liam who recently joined the company. Very cheery, polite and welcoming, assisted us navigating around the property and answered our queries. 5* service :)

Jade · 18 June 2023 · Minors and Brady Wroxham

★★★★★ 5/5

Google

Caitlin has worked miracles to get our purchase over the line and I believe that without her dedication and hard work, we would not be enjoying our latest home. Heart felt thanks from Tim & Chris xx

Timothy · 18 June 2023 · Minors and Brady Wroxham

★★★★★ 5/5

Google

Minors & Brady were phenomenal throughout the entire renting process - James and Joe, in particular, were the people that help us out. I would definitely go back to Minors & Brady if I were looking for a house to rent (and I am sure their other services are equally great!)

Gonçalo · 18 June 2023 · Minors and Brady Wroxham

★★★★★ 5/5

Google

Liam was of great help in showing us around a potential first home. The company in general has been very easy to contact and viewings or queries were easily sorted.

W · 18 June 2023 · Minors and Brady Wroxham

★★★★★ 5/5

Google

Wow wow wow. What an amazing agent to work with. I cannot thank Nagilla enough for all of her hard work and support these past few months. She has been the point of contact and is always available. She liaised between solicitors for both parties, at times very stressful conversations had. We have had an amazing experience with M&B throughout. Eventually exchanging yesterday. Thank you so very much for everything you have done Nagilla. You were amazing :)

Vicky · 18 June 2023 · Minors and Brady Wroxham

★★★★★ 5/5

Google

Minor and Brady were incredibly helpful, efficient and effective. James was particularly great at guiding us and being helpful towards us in order to sort out our first student house.

Harvey · 18 June 2023 · Minors and Brady Wroxham

★★★★★ 5/5

Google

Purchased a property through Minors and Brady this year. Scott O'Neill and the team have been exceptional in their communication and support throughout the sale despite the extended delays which were out of their control. Extremely happy with their services and continuous attention in regards to the purchase. All in all, brilliant estate agents and highly recomended. Will be coming back in the future.PositiveProfessionalism

Ziv · 18 June 2023 · Minors and Brady Wroxham

★★★★★ 5/5

Google

I cannot speak highly enough of Minors & Brady. From day 1 they were nothing but helpful. My partner and I had so many issues with other agencies that when these guys actually answered the phone and kept us updated we were completely shocked. Work with them and they will work with you. Shoutout to Beth from the Wroxham branch. She is without a doubt the best housing agent working in the east of England. Incredibly helpful and understanding especially given the stressful circumstances. Without a doubt 10/10 you dont need to go to anyone else. Minors & Brady all the way.

CM · 18 June 2023 · Minors and Brady Wroxham

★★★★★ 5/5

Google

Julia was amazingly helpful, answering any queries quickly and kept us informed throughout each step of the process. Highly recommend Minors & Brady to anyone thinking of selling their home!

Chloe · 18 June 2023 · Minors and Brady Wroxham

★★★★★ 5/5

Google

Thank You Nagilla for your dedication in progressing our purchase, for we now have the keys!! We were impressed by your professionalism, determination and ability to move our purchase through to completion. Taking over from a colleague mid process you came in running and are a credit to Minors & Brady Estate Agents.

Dee · 18 June 2023 · Minors and Brady Wroxham

★★★★★ 5/5

Google

A great selling experience, prompt, professional and got the price they said they would. Claire Wilson in the aftersales team was especially good and made the process as easy as possible, we were kept informed of everything and any issue was swiftly dealt with.

George · 18 June 2023 · Minors and Brady Wroxham

★★★★★ 5/5

Google

Thank you Gina Page for your hard work in getting our purchase over the line. Gina in the aftersales team kept me updated every week on any progress on our purchase/sale which was so much appreciated during what was a very stressful time.

Mike · 18 June 2023 · Minors and Brady Wroxham

★★★★★ 5/5

Google

Claire has been exceptionally helpful during the aftersales stage, calling me regularly with updates and proactivelly contacting both solicitors to help progress the sale. She has kept her promises and has demonstrated good organisational and customer service skills. Thank you Claire!

Aliona · 18 June 2023 · Minors and Brady Wroxham

★★★★★ 5/5

Google

Caitlin in aftersales was amazing. Genuinely would have lost the plot at times if it wasn’t for her helping move things along and explain what is going on. She helped with both the sale of my house and the purchase of my new flat. Couldn’t recommend them enough for buying and selling

S · 18 June 2023 · Minors and Brady Wroxham

★★★★★ 5/5

Google

Excellent communication from Wroxham team. Especially many thanks to Joe who was looking after property viewing this morning. He was very professional, I didn’t feel rushed and he answered all my questions. I had very positive experience so far and would definitely recommend them to anyone looking to buy or rent. Many thanks Joe, KR Walter

Wojciech · 18 June 2023 · Minors and Brady Wroxham

★★★★★ 5/5

Google

Honestly Claire was an absolute god send whilst purchasing my home- always listening to my concerns and acting on them straight away. Nothing was ever too much, she was always willing to go above and beyond and always so friendly and approachable whilst doing so. Couldn’t recommend her enough. Thank you!

Jennifer · 18 June 2023 · Minors and Brady Wroxham

★★★★★ 5/5

Google

Met with Hannah and she showed us some lovely houses all meeting our requests that we made in emails. Very nice young lady with a great personality and listened well to our housing wants and needs.

Mathew · 18 June 2023 · Minors and Brady Wroxham

★★★★★ 5/5

Google

Minors & Brady have been utterly amazing since we started looking for our first home a few weeks ago. Oli has viewed a few properties with us, and not only is he knowledgeable and helpful, but is engaging, fun and makes the process smooth. Plus he entertains the kids so what more could we ask for?!

Sarah · 18 June 2023 · Minors and Brady Wroxham