5/5
GoogleExcellent service from Charley, would highly recommend! We have had such a dreadful time with estate agents overall but speaking with Charley where she met timescales superbly and kept us informed was so refreshing! Thanks very much!
Trusted Agent profile
Minors and Brady estate agents in Lowestoft, Norwich, Wroxham and 2 more
★★★★★
4,725 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,725 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
2,006
Reviews on Trustpilot
Business-wide
Our offices
Minors and Brady's five offices, most reviewed first. Each has its own page.
- Minors and Brady Lowestoft142 London Road North, Lowestoft, NR32 1HB, NR32 1HB2,616 reviews · 306 on Google (4.9)145 in the last 90 days
- Minors and Brady Norwich107 Unthank Road, NR2 2PE2,370 reviews · 583 on Google (4.9)165 in the last 90 days
- Minors and Brady WroxhamChurch Road, NR12 8UG2,288 reviews · 547 on Google (4.9)132 in the last 90 days
- Minors and Brady Caister-On-Sea48 High Street, NR30 5EH2,273 reviews · 493 on Google (4.8)131 in the last 90 days
- Minors and Brady Dereham9a Market Place, NR19 2AW2,135 reviews · 361 on Google (4.8)138 in the last 90 days
Reviews on Google
Showing 2,289 reviews on Google only. Show every review
Google5/5
GoogleHannah Graver showed us around three properties and did an excellent job. She was knowledgeable, helpful and very professional.
2/5
GoogleWe bought a small bungalow for my father with M&B Lowestoft and then therefore decided to engage them to sell the main family house. As a buyer, the experience was fair. As a seller, on the whole, we found the experience quite underwhelming and somewhat regretted the decision (by the looks of other reviews, we had similar issues). The valuation and initial engagements with Henry were very positive. Good start. The first few viewings were conducted by a lad that really couldn’t care less about the particulars of the property or its key selling points, and whose sole purpose was to open the door and let viewers in. We had to rewrite a lot of the marketing material ourselves as it sounded like it was written by ChatGPT with parts that were plain incorrect and misleading (e.g. “wheelchair friendly” but there are major steps in and out, narrow hallway, and a staircase to the first floor!). Several iterations were required back-and-forth and I wondered what our agency fee actually covered. Photographer turned up on wrong day and took lots of photos with the house looking very untidy, which were then put into the marketing material (luckily these never made it into the market as new photos were eventually taken). One-on-one engagements with the team were generally pleasant, particularly when booking viewings. However the whole office shares responsibility for all sales which means there is no “go-to” person for your property. This might be efficient for them but it’s not great for customer experience and you end up repeating a lot of information with every person you speak to and not building a trusted relationship with anyone. We were pushed quite hard to accept a very low offer (even when taking into account the soft market) but were not in a rush to sell. It would have been good to get advice, from experts, on how to improve appeal rather than being advised to just keep dropping price. We were misled into believing that our buyer was chain free, whereas we were actually at the top of a four-property chain! When asked several times why they’d said this to us, they avoided our question which, for us, was an admission of guilt. Post-offer there was no proper handover and our enquiries went unanswered until we figured out that we were now in the hands of the after-sales team (the only time there was a nominated person, yet we weren’t told). No post completion engagement either, just an email to the conveyancer confirming their fee. We appreciate it's not a frothy market like previous years but, with so many agents in the market, that means even greater attention is needed on good customer experience, which costs very little. My advice to potential clients would be to use recommendations from friends. I am quite surprised by all the short, positive 5-star reviews from accounts with only 1 or 2 reviews conveniently naming specific people(!), as these did not match my experience.
5/5
GoogleI would highly recommend anyone wanting to use Minors and Brady. They were highly professional from start to finish. The staff were always great at coming back to me with any queries that I had, but I would like to make an extra huge thank-you to Jasmine on the after sales team who went above and beyond to keep my sale and purchase together. She is a credit to the company.
5/5
GoogleGreat viewing in Dereham with Megan. Lovely property and Megan was very friendly and helpful. Chris & Kathy
5/5
GoogleI would like to say I have had some really good viewings with Louis from the Dereham branch, he is very informative, polite and well mannered, he is also competent, well dressed and spoken, Louis doesn't rush you and any questions he can't answer himself he finds out from someone that can.
5/5
GoogleMia has done a fantastic job on the write up and photographs for my property. She is very polite and helpful.
5/5
GoogleOur experience with Minors and Brady estate agents has been nothing short of excellent. From the initial valuation, through the viewing process and through to sale progression, we found them to be both professional, and proactive. A special mention must be made of Nagilla Santos who was instrumental in guiding us through the ups and downs of progressing the sale. We found her to be both professional and polite, and she kept us informed through every stage of the sales process. We highly recommend Minors and Brady estate agents and would not hesitate in using them again in the future.
2/5
GooglePoor coordination. Drove from NW London for a viewing to be called an hour before to cancel the appt because they couldn't get anyone there due to a broken down vehicle. I know these things happen, but they seemed to not have cared. Lucky we hadn't booked a day off specifically for it; could we do it in a few weeks time was the suggestion... not risking it again.
5/5
GoogleJust to say how happy we were with Megan who showed us around a couple of properties for sale. She was very helpful, enthusiastic and we didn't feel rushed.
5/5
GoogleMegan was kind enough to show us around a property today . She was very friendly , helpful and full of knowledge . Every question we had Megan could answer . We believe she is an asset to her team at minors & Brady .
5/5
GoogleVery very helpful thank you so much Tyler Eastall. Thank you for your help and sorry I was so fussy and awkward
5/5
GoogleJoe was very professional when he was showing us around the property and made us feel very comfortable.
5/5
GoogleMe and my partner had a viewing with magenta and she was very professional and answered any questions we had, was a nice experience.
5/5
GoogleThe after sale process went very smoothly with Claire Wilson who always kept me updated weekly, chasing anything that needed to be actioned.
5/5
GoogleWe had a house viewing with Joe today and although not the house for us, we found Joe to be helpful, very knowledgeable about the house and the local area and was able to answer the many questions we had!
5/5
GoogleGreat service from Minors and Brady, especially Claire Wilson who was excellent in her approach and kept us fully informed. Great team work from all Departments from day one. Thank you all
5/5
GoogleClaire in after sales was fantastic. I felt like she was on top of every part of the purchase which is often over looked by other agents after a sale is agreed.
5/5
GoogleThis is a 5 star review for Joe, the lovely young man that showed me around a house in Stalham today . Joe was extremely polite, helpful and made me feel at ease as I was viewing alone . Guided me round and showed me everything that was important as I would of prob forgot to look . Very professional (wasn't at all pushy as that is a big pet hate of mine).
5/5
GoogleToday viewed a bungalow with Joe from minors and Brady Really helpful lovely young man. Answered all my questions to the best of his ability and said he would find answers for what he didn’t know. Great experience thank you Joe
5/5
GoogleBuying my first house I was warned it would be a stressful and difficult process . It wasn’t Cassandra At Minor’s and Brady was always on the ball and chased both the solicitor's relentlessly , I’d be lying if I said it wasn’t without hiccups ( from my bank and the covenant put on the building ) but Cassandre delt with it all and took it in her stride , I can’t than them enough
5/5
GoogleI met with Steven at a wonderful property ( which I’m hoping will become our home) He was suitably enthusiastic, professional but approachable and genuinely seemed interested in getting the best for me. Having spoken to many agents in my quest to find a new home, these attributes are not observed in most of them. Very relatable, Thankyou Steven. 🤞for good news for me today!
5/5
GoogleI have never before experienced such a good estate agents, they have kept me updated from start to finish, having weekly phone calls from Claire Wilson as to where the solicitors are at, and what they are waiting for, I would highly recommend them to anyone thinking of moving.Thank you to the team of Minors and Brady.
5/5
GoogleViewed a property supported by Lettings consultant, Steven Hill. Very happy with my experience, as it was very relaxed. Steven was relatable and calm in nature, he was able to answer all my questions about the property. Thank you, Steven. 😄 Tyler Eastall was very quick and proactive at sorting out the paperwork for the property! Amazing experience with the team so far.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: East of England Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
Minors and Brady is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- East of England
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Minors and Brady
Which Minors and Brady office has the most reviews?
Lowestoft has the most, with 2,616 reviews rated 4.9 out of 5, followed by Norwich with 2,370.
Where are the Minors and Brady offices?
The five Minors and Brady offices, by town:
- Caister-On-Sea: 48 High Street, Caister-On-Sea, NR30 5EH
- Dereham: 9a Market Place, Dereham, NR19 2AW
- Lowestoft: 142 London Road North, Lowestoft, NR32 1HB, NR32 1HB
- Norwich: 107 Unthank Road, Norwich, NR2 2PE
- Wroxham: Church Road, Wroxham, NR12 8UG
Has Minors and Brady won any awards?
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
