5/5
GoogleMel showed me around the property. Provided excellent service, friendly and knowledgeable.
Trusted Agent profile
Minors and Brady estate agents in Lowestoft, Norwich, Wroxham and 2 more
★★★★★
4,714 reviews across 5 offices and 4 platforms
Minors and Brady has five offices, in Lowestoft, Norwich, Wroxham, Caister-On-Sea and Dereham. Together they have 4,714 reviews on four platforms, rated 4.9 out of 5 overall.
2,290
Reviews on Google
All 5 offices
424
Reviews on Facebook
All 5 offices
5
Reviews on Yell
All 5 offices
1,995
Reviews on Trustpilot
Business-wide
Our offices
Minors and Brady's five offices, most reviewed first. Each has its own page.
- Minors and Brady Lowestoft142 London Road North, Lowestoft, NR32 1HB, NR32 1HB2,606 reviews · 306 on Google (4.9)133 in the last 90 days
- Minors and Brady Norwich107 Unthank Road, NR2 2PE2,360 reviews · 583 on Google (4.9)152 in the last 90 days
- Minors and Brady WroxhamChurch Road, NR12 8UG2,278 reviews · 547 on Google (4.9)119 in the last 90 days
- Minors and Brady Caister-On-Sea48 High Street, NR30 5EH2,262 reviews · 493 on Google (4.8)119 in the last 90 days
- Minors and Brady Dereham9a Market Place, NR19 2AW2,126 reviews · 361 on Google (4.8)125 in the last 90 days
Reviews on Google
Showing 2,289 reviews on Google only. Show every review
Google5/5
Googleange was brilliant in the sale for my father in laws property and even though it took a while she kept me in the loop evert few weeks telling me what was going on,cant fault ange so thankyou again for handling the selling of the bungalow
Agent replied · 23 January 2025
Thank you for your kind words Graham! We're delighted to hear that Ange was able to keep you updated throughout the process and provide great service. We appreciate your feedback and are glad we could assist with the sale of your father-in-law's property. If you need anything else in the future, don't hesitate to reach out!
5/5
GoogleMacey and Jess have been amazing whilst me and my partner buy our first homes. They have helped to explain each step and what the whole process is. We have had some solicitor issues but Macey and Jess have been on it and a great help! Thank you Macey and Jess!
Agent replied · 23 January 2025
Thank you for your kind words, Brooklyn. We're thrilled to hear that Macey and Jess were able to support you throughout the process, especially during the challenges. Wishing you and your partner all the best in your new home!
5/5
GoogleAnge helped with the sale of my property and was excellent from beginning to end. It was during a merge of Ange & Co with Minors & Brady but it all seemed very seamless. I liked Ange's enthusiasm, determination, honesty, down-to-earth approach and felt that she was truly wanting to help. She was also very good at communicating and providing updates. Overall, would use again and would recommend!
Agent replied · 23 January 2025
Thank you Patrick for your review. We're thrilled to hear that Ange was able to provide such a positive experience throughout the sale. We appreciate your feedback and are glad everything went smoothly during the transition. We look forward to assisting you again in the future!
5/5
GoogleRosie has been amazing going above and beyond to answer any questions we had. Unfortunately our purchase didn't complete however I hope we find our perfect home through minors and Brady so we can work together again! Chris in the Wroxham branch was also incredible helping us with organising viewings/offers. Thanks everyone :)
5/5
GoogleAnge recently supported me to sell my property, even after their merger with Minors and Brady. The entire team was incredibly professional and kept me informed every step of the way. Their excellent communication significantly reduced the stress associated with selling a home. I highly recommend their services. Thank you !
2/5
GoogleOur Story: Looking to down size, offering the agent two house sales and some rental business with our Cottage / New project in Norwich. The Lodge sale was our starting Contract. Being unambiguous our object is maximum profit, conducted by our agent in both a professional and diligent manner. M&B unknown to us prior to this we have seen mostly positive reviews "always dubious on how genuine trust pilot are" They tried and fail to sell a local bank thought although quite far out its worth meeting. The Good: Met Curtis a couple of times, Matthew was patient to cover our questions. Curtis had good vision on detail in the first meeting, The two stand out lines were "we can sell this all day" & "unlike others we follow up on the whole process its the small details" Being proactive we shared links to our airbnb gallery, solicitor details and all the house data so my task list was complete The Bad: Time, money, effort are precious. I do business with integrity & accuracy. Appreciate selling houses can be very stressful, I simply wanted an agent to back up actions with words. Sadly in this instance they had three strikes. Strike One: We booked Curtis to visit to sign up the contract with a couple of questions. He left a voicemail, we had no reply and registered alarm bell is this how our agent will conduct affairs. Despite a poor quality voicemail from Curtis we sent another email and had nothing. Both parties in M&B reported our latest email had been blocked in error. I did probe about the bad reviews having no response, reviews have two sides & sometimes things just go wrong. Felt in such a public domain its more interesting how a brand responds to bad reviews. Many of the Good Reviews have only one review and foreign names I wanted to know they were genuine. Strike Two: Curtis was greeted with a coffee and a friendly chat about the upcoming holidays. With my career and own extensive experience in sales each client needs are unique. Welcome confidence and congratulate corporate success but its unwelcome to talk poorly on competitors or boast on attention to small details and yet fail to action questions from your client. We asked one question upon signing the contract - on the fee level to rent our main cottage while we take a break to do some travels in the spring. Nothing was written down it was fine another Director would respond to this. Perhaps a slack Friday but nothing and a detailed email sent 3 days later to share our concerns on client management. Strike Three Matthew promised alignment to actions in our email with "expedited action" after 4 working days we had no reply to the fee level. This after various nudges was the final straw. To be fair on both sides a reply was received 5 days later to say they were very busy and unable to reply by the Letting Manager was occupied with other other tasks. The answer was given on the rental sum "well below the market" Wrong question / answer - perhaps just too busy to manage new customers. Conclusion Contract signed on Friday with reservations.. Contract terminated the following week as above! I applaud M&B on the area success and it was a true pleasure to meet both Curtis & Matthew. In summary this is not a way to conduct business, disappointment as initially very promising to exasperation in a few days. We shall move forward with another agent.
5/5
GoogleRosie T was a real star throughout the after sales process and her reassuring professionalism helped us wonderfully, especially when things became rather sticky. A huge thanks to her and her colleagues at MB for a successful outcome.
5/5
GoogleSo far, so good! All our thanks to Connie, she really is a superstar - kind, supportive, attentive! We've not had to worry about a thing! I am blessed to use M&B and to be in the company of lovely people on the phone! x
5/5
GoogleRosie Turley is an amassing agent. I feel really lucky to have had her with me on my buying journey. She was always communicative, reassuring and proactive. I felt really looked after and without her communicating between solicitors i'm certain it would have taken much longer to complete. Thank you so much Rosie.
5/5
GoogleRosie, our Super, super woman who gets the job done. We are so grateful that you were assigned to our case. Thank you for all your help in getting us the property we wanted, and for your expertise & professionalism. We appreciate you, and wish you the best in all you do. God Bless, you and your team for the great work that you all do!
5/5
GoogleRating only, no written review.
5/5
GoogleAs a first time client of Minors & Brady and have found them most helpful particularly Connie who has been very supportive and efficient.
5/5
GoogleThank you to Rosie Turley and the team for helping with our sale. Rosie kept us informed throughout the sales process and did everything we asked of her and her colleagues.
5/5
GoogleVery happy with the entire process from start to finish. Rosie was incredibly helpful and comforting throughout this and I can not fault her passion and enthusiasm. Would highly recommend
5/5
GoogleGreat service from Rosie Turley from Norwich branch, we bought our first house and were supported by her and the team throughout the buying process. She helped answer all of our queries and helped make the process stress free. Thankyou very much !
5/5
GoogleI decided to sell my house so I was looking around the area for who is doing a good job for selling. I came across minors and Brady I decided to give them a call? The person who picked up the phone at the time? I think her name is Connie? She was very very helpful and a bit of knowledge goes a long way. She help me out. No ends In getting My House sold for me. I would like to thankTo minors and Brady especially Connie she is a credit to your company I would rate this company very highly in the house selling market five stars
5/5
GoogleRosie has been extremely helpful during the sale of my partners house. She has communicated well and nothing has been too much for her. I highly recommend Minors & Brady
5/5
GoogleMassive thanks to Rosie who worked tirelessly to get us through to exchange on our dream house. The path got a bit bumpy at points but Rosie was there to get things back on track whilst keeping all parties happy and comfortable with a way to move forward. She was great at communication and kept us updated at each stage, not afraid to keep the entire chain in check to meet the desired timescale. Definitely someone you want on your side when navigating a complicated and at times, stressful journey! Would highly recommend.
5/5
GoogleRosie was absolutely amazing from start to finish with our house purchase. She was brilliant with helping us get things through as smoothly as possible even with delays hugely outside of her control. She was always happy to answer the phone and help us work out what the next steps were to get the purchase though and worked so hard to help us get things sorted in time for Christmas. Would recommend Rosie any day and Minors and Brady are lucky to have her!
5/5
GoogleI recently had the pleasure of meeting with Izzy during a house showing, she provided insight about the house’s features, layout as well, she was confident and professional, created a comfortable and pressure free environment, allowing me to explore the home at my own pace while remaining readily available to address any concerns or questions. Thank you Izzy for your support and service!
5/5
GoogleRating only, no written review.
5/5
GoogleFantastic dealing with Connie staff and a quick sale.
5/5
GoogleSuperb and faultless. Presentation of the photos are excellent. Big thank you to Sam who has delivered results quickly.His enthusiasm has been constant and communication has been excellent. The company are very prompt and professional .
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Minors and Brady, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Minors and Brady is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: East of England Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
Minors and Brady is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- East of England
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
Minors and Brady and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Minors and Brady
Which Minors and Brady office has the most reviews?
Lowestoft has the most, with 2,606 reviews rated 4.9 out of 5, followed by Norwich with 2,360.
Where are the Minors and Brady offices?
The five Minors and Brady offices, by town:
- Caister-On-Sea: 48 High Street, Caister-On-Sea, NR30 5EH
- Dereham: 9a Market Place, Dereham, NR19 2AW
- Lowestoft: 142 London Road North, Lowestoft, NR32 1HB, NR32 1HB
- Norwich: 107 Unthank Road, Norwich, NR2 2PE
- Wroxham: Church Road, Wroxham, NR12 8UG
Has Minors and Brady won any awards?
Yes. In The Trusted Agent 2026 awards, Norwich won Trusted Agent, Wroxham won Trusted Agent and Caister-On-Sea won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for East of England Estate Agency of the Year. The group and its branches have also won 4 other industry awards since 2020.
