4/5
GoogleRating only, no written review.
Trusted Agent profile
Verified
Miller Metcalfe estate agents in Bolton and Bury
★★★★★
773 reviews across 3 offices and 3 platforms
Miller Metcalfe has three offices, in Bolton (two offices) and Bury. Together they have 773 reviews on three platforms, rated 4.5 out of 5 overall.
Our offices
Miller Metcalfe's three offices, most reviewed first. Each has its own page.
- Miller Metcalfe Bolton (Burden House)Burden House, 2-10 Bradshawgate, BL1 1DG424 reviews · 288 on Google (4.7)20 in the last 90 days
- Miller Metcalfe Bury9-11 Market Street, BL9 0AH335 reviews · 203 on Google (4.6)29 in the last 90 days
- Miller Metcalfe Bolton (87a Lea Gate)87a Lea Gate, Harwood, BL2 4BQ278 reviews · 146 on Google (4.7)12 in the last 90 days
Reviews on Google
Showing 637 reviews on Google only. Show every review
Google1/5
GoogleVery unprofessional.
5/5
GoogleVicky at Worsley has gone above and beyond in helping us sell our house... Couldn't recommend them enough. Thank you
5/5
Googleexcellent service provided and made house hunting easy. the rep showing us around the properties (Jane)was exceptional
5/5
GoogleDon’t usually write reviews but what an amazing stress free process I had with Miller Metcalfe Westhoughton. Could not recommend them enough, all lovely friendly staff!!
5/5
GoogleMiller Metcalfe - Horwich. The team at Horwich has been responsive and supportive of our purchase. Saffron Cowburn - sales negotiator has been professional and efficient in handling our initial enquiry and subsequent purchase.
5/5
GoogleThanks to Kelly and the Miller Metcalfe team for the smooth sale of my property using the Bundle package, with me not being in England this helped to make the whole sale process easier to navigate with the property agent and solicitors under one roof. A job well done.
1/5
GoogleRENTING: I would give 0 stars if this was possible. …
Agent replied · 16 June 2024
Thank you for contacting Miller Metcalfe. We are very sorry that you feel that communication has been below our expected standard and would reassure you that we have worked hard over the past year to improve our client communication, but we … More
4/5
GoogleHi as we all know moving home is one of the most stressful thing you will do in your life . choosing miller metcalfe to sell my property was an easy decision to make , Karren price my estate agent was always on hand for advice and with …
1/5
GoogleAfter dealing with Miller Metcalfe as a tenant moving from Brighton to Manchester I am both physically and emotionally drained. The staff were incredibly rude and unhelpful over the phone, and absolutely refused to accomodate our requests …
Agent replied · 28 August 2024
Dear Harry, We are sorry you feel like this and had a negative experience. … More
1/5
GoogleThroughout the 2.5 years of renting a property with Miller Metcalfe I can truly say that they were beyond useless. Every time I called in regards to the property or getting information I was either directed to the incorrect department or …
5/5
GoogleExcellent service from Amy in Bury Rented out a property for me within a week, really nice tenant more than happy with the service! …
Agent replied · 28 August 2024
Hi Colin, thank you for your review of our Bury branch. We wish you all the best in the future :)
5/5
GoogleI have dealt with this branch over the past few years, selling, buying and renting out. Every experience I've had with them has been second to none. Karen is simply brilliant, her customer service and knowledge on the sale …
Agent replied · 28 August 2024
Hi Adam, thank you for your review of our Bury branch. We wish you all the best in the future :)
5/5
Google👩👧👧All the girls in this office are so friendly & welcoming🤗. However, our key contact at the branch is Saffron. She is extremely efficient, not to mention organised & is going above & beyond every time we touch base. At this rate, we're …
5/5
GoogleWe moved to Miller Metcalfe in Westhoughton after having our property with another agent for over a year, with no offers made despite reducing in price. …
5/5
GoogleBrilliant service from Miller Metcalfe Westhoughton. From my initial contact they came out to value my house after office hours and gave me confidence that they could sell it quickly. The house sold in the same week for the full asking …
5/5
GoogleKelly and her team at Miller Metcalfe Horwich have been excellent in helping me navigate the first time buying process. They are efficient, honest and quick to get back to you with any updates or queries. It’s clear that the team are really …
5/5
GoogleKellie and her team went above and beyond to ensure we were able to buy our house. They are a lovely, friendly team who are always ready to help. Kellie tried hard to push our purchase through and came up against some issue but was able to resolve them. We are now very happy homeowners. 😁THANKS x
1/5
GoogleNo help what so ever all they want is your money and once they have it shut the door on you also very bad communication to busy chase in money instead of correcting problems
Agent replied · 16 June 2024
Hi Dan, we have looked into your comments and it seems that your issue is with your landlord and out of Miller Metcalfe's control. If you can give our Lettings Manager Amy a call on 01204 535352 she will be happy to see if she can help in any way. Thanks
5/5
GoogleVery professional staff. Amy dealt with all our queries and concerns,
Agent replied · 22 May 2026
Hi Tim thank you for your review of our Bury branch. We wish you all the best in the future :)
5/5
GoogleRating only, no written review.
1/5
GoogleStupid website doesn't work
5/5
GoogleFriendly and focused. Karen worked really hard to get my property sold.
5/5
GoogleFantastic team, made to feel very welcome whenever in the office. Friendly and approachable staff, especially Karen who was really helpful. 👍🏻 …
Agent replied · 28 August 2024
Hi Richard, thank you for your review of our Bury branch. We wish you all the best in the future :)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Miller Metcalfe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Miller Metcalfe branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Best in Postcode across one branch.
- Best in Postcode (1)ESTAS Best in Postcode 2026
ESTAS winners in two years, the group and its branches: 2026, 2025.
ESTAS awards by year, 2025
2025 1 Best in Postcode ESTAS 2025 winners
- Best in Postcode (1)ESTAS Best in Postcode 2025
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
The British Property Awards
Miller Metcalfe and its branches won awards at The British Property Awards in one year, most recently 2025.
British Property Awards winners in one year, the group and its branches: 2025.
British Property Awards by year, 2025
2025 1 Gold and 1 Silver The British Property Awards 2025 winners
- SilverThe British Property Awards 2025: Regional Estate Agent, North West (Manchester)Bury
- Local Gold (1)The British Property Awards 2025
Source: The British Property Awards winners lists, as published, linked by year.
Want Miller Metcalfe to help?
Send Miller Metcalfe a message.
Questions about Miller Metcalfe
Which Miller Metcalfe office has the most reviews?
Bolton (Burden House) has the most, with 424 reviews rated 4.4 out of 5, followed by Bury with 335.
Where are the Miller Metcalfe offices?
The three Miller Metcalfe offices, by town:
- Bolton (87a Lea Gate): 87a Lea Gate, Harwood, Bolton, BL2 4BQ
- Bolton (Burden House): Burden House, 2-10 Bradshawgate, Bolton, BL1 1DG
- Bury: 9-11 Market Street, Bury, BL9 0AH
Has Miller Metcalfe won any awards?
Yes. In The Trusted Agent 2026 awards, Bolton won Trusted Agent. At the ESTAS 2026 awards its branches won 1 Best in Postcode award. The group and its branches have also won 3 other industry awards since 2025.
