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★★★★★
769 reviews across 3 offices and 3 platforms
Miller Metcalfe has three offices, in Bolton (two offices) and Bury. Together they have 769 reviews on three platforms, rated 4.5 out of 5 overall.
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Miller Metcalfe's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Miller Metcalfe, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Miller Metcalfe branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Best in Postcode across one branch.
ESTAS winners in two years, the group and its branches: 2026, 2025.
2025 1 Best in Postcode ESTAS 2025 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Showing 633 reviews on Google only. Show every review
5/5
GoogleCalled up the first time & spoke to Max who was very helpful. Not only did he arrange viewings for me but also advised me on other information that was very helpful to me. He was very quick to reply to emails & is very friendly ! Very happy with the service.
5/5
GoogleFive stars for Sales Advisor Phil Hopkins! Extremely friendly, professional, and gave some of the best advice I’ve received during my property search. If you're looking for someone who is honest and truly has your best interests at heart, look no further! Thanks for going above and beyond!
5/5
GoogleWould highly recommend Miller Metcalfe, especially Antonia who dealt with my purchase. Very friendly and helpful people, going above and beyond.
5/5
GoogleGreat experience, so helpful and made the application so much easier, Max was really helpful and was very understanding with the position I was in.
5/5
GoogleMax was super helpful for us and we would thoroughly recommend using him as an agent!
5/5
GoogleBeen in the process of trying to rent a new home. Everything has been going perfectly and communication with Max has been on point!
5/5
GoogleThanks so much for your help with selling my parents home. Phil was punctual and communicative and definitely went the extra mile for us at this difficult time. Would recommend.
5/5
GoogleMr. Max was really helpful in arranging viewings for us . Thankyou Max
Hi Monisha, thank you for taking the time to leave a review for Max, it has made his day to hear of your kind words. Thank you, Dan
5/5
GoogleWe viewed a property with Phil and we were very impressed. He was punctual, professional and very welcoming, taking time to point out all the key features of the house in a very friendly manner, giving us plenty of space to explore the …
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that you had such a positive experience viewing the property with Phil. If we can help with anything else, please don't hesitate to get in touch. Many thanks, Dan Woodward, Sales Director.
5/5
GoogleGreat service from Phil Hopkins, thanks again!
5/5
GoogleExcellent service cheers Phil!
5/5
GooglePhil was very welcoming for our first ever property viewing. My partner and I agreed we liked how informative he was about the property but not too ‘pushy’ with his approach.
5/5
GooglePhil is very patient and helpful with details and their office in broadstairs is following up just very professionally
5/5
GoogleMet up with Phil for a viewing, great gentleman, gives you great advice and if answer is unknown he does get back to you!!
Thank you for your fantastic review. We're delighted to hear that you had such a positive viewing experience with Phil. It's great to know that you found him helpful, approachable, and knowledgeable. … More
5/5
GooglePhil was welcoming and allowed us the time we needed to look around the property. Nothing was too much trouble for him - thank you
Thank you for your lovely review. We're so pleased to hear that Phil made you feel welcome and gave you the time and space to explore the property at your own pace. It's wonderful to know that nothing was too much trouble for him and that … More
5/5
GoogleOur viewings facilitator Phil was very friendly, helpful and knowledgeable when he accompanied us on two viewings. However due to a lack of communication between a vendor and the office we …
Thank you for taking the time to leave your review. We're delighted to hear that Phil made such a positive impression during your viewings and that you found him friendly, helpful, and knowledgeable. … More
4/5
GoogleVery friendly sales advisor showing us around the house we wanted to see. Thankyou
Thank you for your lovely review. We're so pleased to hear that you found our sales advisor friendly and that you enjoyed your viewing. We really appreciate your feedback and hope to have the opportunity to help you … More
5/5
GoogleThe viewing was excellent.He was professional and knowledgeable ,answered clearly and recommended
Thank you for your kind review. If there's anything else we can help you with, please don't hesitate to get in touch. Thank you, Dan Woodward
5/5
GoogleWe have viewed 2 property's with Phil. Lovely man and very professional.
Hi Anna, Thank you for taking the time to leave us a five star review following your two viewings, we really appreciate it. Kind Regards Dan Woodward, Sales Director.
5/5
GoogleKatie from lettings was very helpful.She was quick to send information to me.The move went very smooth Many thanks
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleI have had such a great experience with Miller Metcalfe, we had the pleasure of having Katie dealing with our move and it's been a breeze, no issues, they have been fantastic with email responses and making sure the process goes through smoothly! Katie has made this whole process (which can be very stressful) very easy and stressfree meaning we can enjoy the move just that bit more! Thank you again Katie!!
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleKatie and Aimee and the team have been very helpful and the communication very clear. They kept us updated throughout the letting process and were always available for questions. No hesitation to recommend as an agent for lettings.
Hello, thank you for your review of our team. It is greatly appreciated!
1/5
GoogleDo not use this estate agent. I was with the Bolton branch, they did well to get volume of viewers however many were not in the market to offer anywhere near the asking price. Mainly however we heard from our viewers that they were not able to contact the estate agent to book a viewing in. Many said they waited weeks. Further to this, when we had viewings they did not follow up, they only did their jobs when we rang up and asked for feedback which prompted them to reach out and gather feedback. When they conducted viewings they did not show every room in our house so didn’t try to sell the property. Buyers were actively asking for our number as they did not want to deal with the estate agents. We even had an offer which we knew about from email, no one from the estate agent followed up to see if we accepted. We had to ring them. Our concerns were voiced numerous times and nothing changed. We needed a quick sale to proceed as we had a property in mind, this did not happen due to their level of service and we have had to take our house off the market. They will sign you up very quickly and smoothly, then their service drops. Avoid this estate agents.
Hi Edward, we’re sorry to hear that you were disappointed with your experience and that we did not meet your expectations during your time with our Bolton team. We appreciate you taking the time to share your feedback, as this is certainly not the level of service we aim to provide. Communication and proactive follow-up are incredibly important throughout the selling process, so we’re disappointed to read that you felt unsupported and that your concerns were not resolved despite raising them. Following your review, we have investigated the points raised internally. While we understand your frustrations, we can confirm that the offer referenced was followed up with a phone call from our team after the email was sent. However, we appreciate that overall you did not feel the level of communication and service met your expectations. Your comments regarding viewing management, feedback communication and overall progression have been noted and will be reviewed further with the team. We understand how frustrating this experience must have been, particularly when you were hoping to secure a quick sale to progress with another property. We genuinely wish you all the best moving forward and thank you again for your feedback.
5/5
GoogleSold our house within a week in 2021. A very smooth process. I have to give praise to the photographer, who was meticulous and professional, produced excellent photographs. Didn't come in and start snapping away like others do, took his time and really brought out our home's best features. Thank you to the whole team from start to finish for making that side of our move stress free.
Hello, thank you for your review of our team. It is greatly appreciated!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bolton (Burden House) has the most, with 420 reviews rated 4.4 out of 5, followed by Bury with 335.
The three Miller Metcalfe offices, by town:
Yes. In The Trusted Agent 2026 awards, Bolton won Trusted Agent. At the ESTAS 2026 awards its branches won 1 Best in Postcode award. The group and its branches also won ESTAS awards in one earlier year.
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