Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleAmazing team. Very helpful.
The whole sale and purchase process was straightforward. Great communication along the way! Highly recommended
Izabela · 27 October 2024 · Michael C Adams Halton (54 High Street)
Agent replied · 10 December 2024
Thank you so much for your fantastic review! We’re thrilled to hear that the sale and purchase process was straightforward and that our communication met your expectations. Our team works hard to provide a smooth and stress-free experience for all our clients, and we’re so pleased we could help. Thank you for your recommendation, it means so much to us!
★★★★★ 5/5
GoogleRating only, no written review.
Carolina · 11 October 2024 · Michael C Adams Warrington
Agent replied · 8 November 2024
Thank you for your 5 star review!
★★★★★ 5/5
GoogleAdams helped us through a very tricky sale that unfortunately fell through a few years ago and were again on hand when we put the house on the market again this year. They are realistic with their pricing and your position in the market, not setting unrealistic expectations. They are helpful and accommodating with viewings, providing necessary feedback and, once you have a buyer, they are with you all the way through to completion. They keep you informed every step of the way and go above and beyond to iron out the inevitable bumps in the road on the way. Would 100% recommend them time and again.
Joanne · 11 October 2024 · Michael C Adams Warrington
Agent replied · 11 December 2024
Thank you so much for your thoughtful review! We're delighted we could assist you through the ups and downs of your journey and help bring your sale to completion this year. At Adams Estate Agents, we strive to provide realistic advice, clear communication, and unwavering support every step of the way. It’s wonderful to hear our efforts made a difference for you. Thank you for your recommendation, it means the world to us! Wishing you all the best in your new chapter.
★★★★★ 5/5
GoogleAdams are now managing a small property portfolio on my behalf and its been a very simple and easy process in handing that over to them.
Marcus · 9 October 2024 · Michael C Adams Halton (54 High Street)
Agent replied · 10 December 2024
Thank you for your lovely review! We’re so pleased to hear that transferring your property portfolio to us has been a simple and smooth process. At Adams Estate Agents, we pride ourselves on providing efficient and stress-free property management for all our clients. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
★★★★★ 5/5
GoogleScott at Adams did excellently marketing our property for rent. He gave use a lot of feedback throughout the process and found us an excellent tenant. Thanks for all your help.
Jordan · 9 October 2024 · Michael C Adams Halton (54 High Street)
Agent replied · 10 December 2024
Thank you so much for your kind review! We’re delighted to hear that Scott provided excellent service while marketing your property and that you’re happy with the tenant he found. Keeping our clients informed and ensuring a smooth process is always our priority, and we’re so pleased we could help. Thank you for choosing Adams Estate Agents, we’re always here to assist! 😊🏡
★★★★★ 5/5
GoogleI have delta with Adams for over a decade, they are very reliable and the staff have years of experience, your constantly updated throughout the process of buying or selling a house, would highly recommend
Jack · 2 October 2024 · Michael C Adams Halton (54 High Street)
Agent replied · 30 July 2023
Thank you Jack, we appreciate your kind words and your repeat business.
★★★★★ 5/5
GoogleAdams came into their own towards the end of the buying procedure, regularly chasing solicitors etc to keep the sale moving forward. They were always pleasant and helpful and returned calls etc when they said they would. They are a professional outfit that knows what they are talking about! Thank you
Liam · 27 September 2024 · Michael C Adams Halton (53-55 Albert Road)
Agent replied · 10 December 2024
Thank you for your kind review! We're so pleased to hear that our team could step in and keep things moving smoothly toward the end of your buying process. Staying proactive and keeping our clients informed is what we’re all about, and it’s great to know that made a difference for you. Thank you for trusting Adams Estate Agents, we wish you all the best in your new home! 🏡😊
★★★★★ 1/5
GoogleAlways regret seeing a property advertised by them. Because they are good opportunities but unfortunately they end up with this crap agent. Most rude girls in the area. Always afraid to call them every time I see a property advertised, as I know I am going to get a rushed and third class attitude \ response.
Do yourself and buyers like me a favour - Get yourself a better sale\tenant by giving your property to some other agent!
Gypsy · 25 September 2024 · Michael C Adams Halton (53-55 Albert Road)
Agent replied · 25 October 2024
Thank you for your feedback. We sincerely apologise if your experience with us was not up to the standard you expect. Providing excellent customer service is our priority, and we are disappointed to hear that you felt otherwise.
We strive to assist all our clients with respect, care, and professionalism, and it's important to us that you feel comfortable reaching out. Your concerns about our communication and approach will be addressed internally, and we will ensure proper steps are taken to improve.
We value all feedback, as it helps us grow and serve our clients better. If you would like to discuss this further or provide more details, please don't hesitate to contact us directly. We're here to help.
★★★★★ 5/5
GoogleI used Adams to manage my property when renting it out, then for the sale. In both instances I was extremely impressed with their efficiency, the high level of customer service and the friendliness of their staff. In my absence they arranged and hosted all viewings.
Gary · 25 September 2024 · Michael C Adams Halton (53-55 Albert Road)
Agent replied · 25 October 2024
Thank you for your review and thank you for trusting Adams with both your property management and the subsequent sale. If we can be of any further assistance, please do not hestitate to reach out!
★★★★★ 5/5
GoogleRating only, no written review.
Nina · 25 September 2024 · Michael C Adams Warrington
Agent replied · 25 October 2024
Thank you so much for your 5 star review! It is greatly appreciated.
★★★★★ 5/5
GoogleThe whole experience was smooth and swift.
Cluttered · 23 September 2024 · Michael C Adams Halton (54 High Street)
Agent replied · 23 October 2024
Thank you for your review and positive feedback. We are so glad to be of assistance!
★★★★★ 1/5
GoogleLandlords beware.
If you expect your rental income to be on time, forget it.
You'll eventually receive it from Adams but only when it's been sat in their office for a day or two and the arduous task of clicking a keyboard has been undertaken.
They're either lazy, incompetent or both.
Good luck.
J · 23 September 2024 · Michael C Adams Halton (54 High Street)
Agent replied · 23 October 2024
We have no record of your complaint on our system, so would greatly appreciate you contacting the office to discuss.
To briefly explain our procedure, our software system automatically reconciles rent received to properties and it is transferred within 24hours.
We take payment extremely serious and have systems in place to prevent any issue so again, would greatly appreciate you contacting us.
Thank you,
Adams
★★★★★ 2/5
GoogleI cannot in good faith recommend this company from a lettings perspective. Perhaps it was just my landlord in particular, but it took many months to resolve a dispute regarding the deposit at the end of the tenancy following a 2.5 year lease, only for the majority of the disputed amount to be awarded back to myself by the deposit scheme via an adjudicator.
Good luck to all who proceed.
Alexandra · 23 September 2024 · Michael C Adams Halton (54 High Street)
Agent replied · 23 October 2024
Thank you for sharing your feedback. We are sorry to hear about the difficulties you experienced during the deposit dispute process. As the letting agent, we strive to ensure a smooth transition at the end of each tenancy. However, the timeline and outcome of disputes are ultimately managed by the Tenancy Dispute Service (TDS). Unfortunately, we do not have any control over how long their adjudication process may take or the final decisions they make.
We understand how frustrating this can be and appreciate your patience throughout the process. We will continue to work closely with tenants and landlords to ensure that such matters are handled as efficiently as possible.
Wishing you all the best in your future endeavors.
★★★★★ 5/5
GoogleExceptional experience. Being a landlord based many miles away from the property being let, Adamsea 100% have proved to be the right choice in a crowded and competitive list of agents. Exceptional services and communication and was able to find a tenant within days.
Scott Meadows in particular was exceptional. Professional and an excellent communicator
Raihaan · 23 September 2024 · Michael C Adams Halton (54 High Street)
Agent replied · 23 October 2024
Thank you so much for your kind words and for taking the time to leave us such a positive review. We are thrilled to hear that your experience with Adams Letting Agents has been exceptional, and we're delighted that we could help find the right tenant so quickly.
Scott Meadows and the rest of our team strive to deliver the best service possible, and it’s wonderful to know that his professionalism and communication stood out during your time with us. We truly value your trust, especially given the distance, and we look forward to continuing our partnership.
Thank you again for choosing Adams Letting Agents!
★★★★★ 5/5
GoogleRating only, no written review.
John · 27 July 2024 · Michael C Adams Halton (53-55 Albert Road)
Agent replied · 26 August 2024
Thank you for your review!
★★★★★ 5/5
GoogleGreat service from Neil and team. Many thanks.
Debbie · 27 July 2024 · Michael C Adams Halton (53-55 Albert Road)
Agent replied · 26 August 2024
You are very welcome! We appreciate your business and look forawrd to a long standing relationship. Thank you also for the referal.
★★★★★ 5/5
GoogleThank you so much Bev & the team for your amazing service throughout the whole process. You made what can be a very stressful time run very smoothly. Thanks for your constant updates, they were much appreciated.
Lorraine · 27 July 2024 · Michael C Adams Halton (53-55 Albert Road)
Agent replied · 26 August 2024
We're so pleased it all worked out for you and your husband. Thank you for your patience along the way. Knew we'd get there in the end! All the very best to you both.
★★★★★ 5/5
GoogleNeil and the team were professional from the offset. Great service and will definitely use this company again in the future. Highly recommend.
Haley · 27 July 2024 · Michael C Adams Halton (53-55 Albert Road)
Agent replied · 26 August 2024
Many thanks Hayley. We appreciate you using Adams and hope to be able to assist you again in the future. All the best to you and your lovely family.
★★★★★ 1/5
GoogleAvoid like the plague. Managing rental properties and allowing private homes in Widnes to be converted into child care institutions.
No one at Adams would want any of these facilities to be next to them but they have no care for anyone else’s rights.
Just think the next time you use Adams they could be managing a rental of a property to be converted to a child care institution next to you.
A commercial decision has been made to work with Fairview Care and Support, who home “care-experienced young people and unaccompanied Asylum-seeking children”.
It is for others to judge whether they wish to work with a company who is happy to facilitate lets of residential homes across Widnes for this type of use.
And crucially planning permission is not always needed for this type of use. So you may never have the chance to oppose the use.
Jonathan · 27 July 2024 · Michael C Adams Halton (53-55 Albert Road)
Agent replied · 26 August 2024
We have tried several times to explain this situation to you and your neighbours. This isn’t the forum for such issues, but we will again try to explain.
Our role in this situation, is to act as the intermediary in the letting process, ensuring that all transactions are conducted fairly and transparently.
We do not prioritize one tenant over another, and our primary responsibility is to facilitate a smooth rental process for both landlord and tenant.
As for the conversion of private homes into child care homes, these changes are subject to rigorous planning and regulatory approvals by local authorities. We do not make decisions regarding the specific use of these properties.
Please stop targeting Adams and our staff for issues out of our control.
★★★★★ 5/5
GoogleExcellent service. Neil and the team were very helpful with all our questions and requests and helped us to buy and sell our properties. Nothing was ever too much trouble and they were always on hand when we had a question to ask/got back to us quickly. Would highly recommend.
Emily · 27 July 2024 · Michael C Adams Halton (53-55 Albert Road)
Agent replied · 26 August 2024
Thank you so much for your glowing review! We are thrilled to hear that you had an excellent experience with Neil and our team. It was our pleasure to assist you with buying and selling your properties. We always strive to provide prompt and helpful service, so it's wonderful to know that we met your expectations.
★★★★★ 5/5
Googlebeyond 5 stars
David · 24 July 2024 · Michael C Adams Warrington
Agent replied · 23 August 2024
Thank you so much!!
★★★★★ 1/5
GoogleVery concerned about their tactics when handling properties on behalf of owners. Pushing properties towards organisations without regard to other neighbouring properties with young children. Turning a blind eye to property alterations where the owner has not agreed as part of the contract. Be very wary of any dealings with this estate agent be it for sales buying or rental
Margaret · 27 June 2024 · Michael C Adams Halton (53-55 Albert Road)
Agent replied · 26 August 2024
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your concerns and appreciate the opportunity to address them.
At Adams, we pride ourselves on maintaining high standards of integrity and transparency in all our dealings. Ensuring the well-being of all our clients and their properties is our top priority. I would like to address your concerns specifically:
Handling of Properties: We strive to match properties with appropriate tenants or buyers. We are legally obliged to pass on offers from all interested parties. It is not our policy to sway a decision one way or another, only to furnish our clients with all the necessary facts in order to make an informed decision. That is what has happened in this instance.
Property Alterations: We have strict policies in place regarding property alterations, which require explicit consent from the owner. Rest assured, no breaches have occurred in this case.
★★★★★ 5/5
GoogleExcellent service, came out to value property quickly and gave good advice. House was on right move quickly and had multiple viewing requests straight away. Sold within a week despite asking price being higher than similar in the area. Staff were incredibly helpful, always answered emails and phone calls quickly. Made the process very smooth despite issues presented throughout the chain.
Jade · 27 June 2024 · Michael C Adams Halton (53-55 Albert Road)
Agent replied · 10 December 2024
Thank you for your fantastic review! We’re thrilled to hear that your property sold so quickly and that our team could provide the advice and support needed to make the process smooth, even with challenges along the chain. At Adams Estate Agents, we aim to deliver efficient and effective service every step of the way. We truly appreciate your kind words and are delighted we could help achieve such a great result for you. Congratulations on the sale!
★★★★★ 5/5
GoogleMe and my partner were very nervous when renting our first place but our experience with Adams has been wonderful especially from Scott M, he’s been a treasure I couldn’t put into words how thankful we are for all his help he’s very understanding and helpful. Thankyou Scott
Nikita · 26 June 2024 · Michael C Adams Halton (54 High Street)
Agent replied · 25 August 2024
Thank you so much for your kind words and for taking the time to share your experience with Adams. We are delighted to hear that Scott was able to make your first renting experience a positive and stress-free one.
Scott is indeed a valued member of our team, and we’re thrilled to know he was able to provide the understanding and assistance you needed. Your appreciation means a lot to us, and we will be sure to pass on your thanks to Scott.
If there’s anything more we can do for you in the future, please don’t hesitate to reach out. We’re here to help.
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