Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotBeware for the Solihull office
Beware for the Solihull office. Seeing this office has done this to another reviewer, I found dealing with Matthew smith from this office, I believe him to lie, taunt, ridicule and belittle. This was after I made a formal complaint. When I asked to speak to someone else, I was to I can speak to the managing director, who would have his back. Indeed the MD did back him up and gave me recordings of our telephone conversations, which in my opinion were edited, to put them in a favourable light. Just get EVERYTHING in writing from them as this office and the MD seem to think it ok taunt people.
Avtar · 6 October 2026 · Melvyn Danes Birmingham (2214 Coventry Road)
★★★★★ 5/5
TrustpilotRecommended
Moving house is never stress free but it was made as easy as possible by Pat and the lovely team at Wythall. Great photo's that showed the house at is best, realistic market price, prompt and thorough communication, and a very helpful team who offered to go above and beyond when I had family sickness.
The icing on the cake was an offer on the same day it was put on the market. Can't get better than that
Sue · 1 October 2026 · Melvyn Danes Birmingham (2214 Coventry Road)
★★★★★ 1/5
TrustpilotAWFUL ESTATE AGENTS!!!
Very disappointing experience from start to finish.
We viewed a property marketed at £325,000 that required extensive renovation and was not in a condition to move into. We initially offered £300,000 and then increased our offer to £315,000 due to the property's potential.
After initially accepting another offer, the estate agent kept us on standby, specifically Lucy and Vanessa repeatedly saying they would have a better idea "next week". When that sale fell through, they came back to us and asked for our paperwork again.
We were then asked to spend £850 on a valuation to prove our funding. The valuation came back at £305,000 and we agreed to proceed at that price. Despite this, we were told another interested buyer had appeared and that the sellers wanted to see what happened.
Throughout the process we were repeatedly given dates when we would receive updates, only for those dates to come and go without any communication. My husband made four calls over five days chasing an update and none were returned. When I called from a different number, the office called back almost immediately, suggesting our calls were simply being ignored.
After months of being messed around, wasting our time, and spending £850 at their request, we decided to withdraw.
Poor communication, lack of transparency, and very little regard for prospective buyers. I would not recommend.
Suraiyyah · 19 June 2026 · Melvyn Danes Birmingham (321 Alcester Road)
★★★★★ 1/5
TrustpilotManipulative
Manipulative, uncaring and greedy. They care nothing for their customers only the bottom line. They care nothing about their impact. Their opinions are laughable. Rude. Patronising. Utter disgrace. I could go on for days. Please, Stay away from them. They don't pass on offers because it suits them USE DRAKES.
Jay · 20 May 2026 · Melvyn Danes Birmingham (2214 Coventry Road)
★★★★★ 1/5
Trustpilot"I am writing to express my…
"I am writing to express my dissatisfaction with the service received at your Solihull branch. During my visit to provide the necessary financial records, I encountered a disrespectful attitude that I found quite difficult to navigate. Additionally, our initial viewing with your junior representative was equally challenging due to his inflexible approach.
Artirix · 22 April 2026 · Melvyn Danes Birmingham (2214 Coventry Road)
★★★★★ 1/5
GoogleExtremely disappointing experience with this estate agent.
We were on the verge of finalising our house purchase but were ultimately forced to withdraw due to very poor customer service. While a few staff members were professional and supportive, our repeated interactions with one particular staff member were consistently negative.
We attended several viewings with her, and each time the experience was unpleasant, with behaviour that came across as dismissive and, at times, disrespectful. This was especially frustrating given how far we had progressed in the buying process.
It is extremely disheartening to come so close to securing a home, only to have the experience undermined by unprofessional conduct. We raised a formal complaint regarding this issue; however, we feel that our concerns were not taken seriously, as the management appeared to support the staff member involved rather than address the situation fairly.
Based on this experience, we would not recommend this estate agent.
Hyper · 9 April 2026 · Melvyn Danes Birmingham (2214 Coventry Road)
Agent replied · 16 April 2026
Good afternoon Hyper Sonic Speed.
We’re sorry to hear that you felt disappointed with your experience and chose to leave a negative review. We would have really welcomed the opportunity to address your concerns and support you further, including sharing our complaints procedure if you wished to continue with the matter.
We understand from an email from you that you decided to withdraw your offer due to a change in your circumstances and the timescales involved rather than due to poor customer service.
If you would like to contact me personally I would be happy to assist (samantha@melvyndanes.co.uk).
★★★★★ 5/5
GoogleThe team at Danes estate agents at the Sheldon Branch were very helpful, friendly and professional throughout. I was kept updated and informed of progress at all stages of the sale process. I would have no hesitation in recommending them for house sale or purchase. Wayne Roach
Wayne · 26 March 2026 · Melvyn Danes Birmingham (2214 Coventry Road)
★★★★★ 5/5
GoogleI used Melvyn Danes in the sale of my present house and the purchase of my new one. I found all the staff extremely friendly and very helpful as this was a very big task to do on my own and they took a lot of worry and pressure away from me.
Diane · 26 March 2026 · Melvyn Danes Birmingham (321 Alcester Road)
★★★★★ 5/5
GoogleHaving dealt with all the staff at the Sheldon Store. We used them for both the sale and purchase of our properties. They were very helpful and on hand to answer any questions we needed over the 8 months process… long chain… Was very happy and would use again
Graham · 16 March 2026 · Melvyn Danes Birmingham (2214 Coventry Road)
★★★★★ 5/5
GoogleThe team at Melvyn Danes in Wythall were so helpful to us at a very difficult time. We were selling my Mom's house after she passed away, and from the first valuation visit to the final completion, everyone we dealt with was friendly and efficient. They arranged lots of viewings, and kept us fully informed throughout the process.
We would not hesitate to use them again when selling a property.
Ann · 16 March 2026 · Melvyn Danes Birmingham (321 Alcester Road)
★★★★★ 5/5
GoogleFantastic service once again from the team! We have now used Melvyn Danes several times both buying from them and selling with them. We have always had a great experience with them and they have been so helpful from viewing to completing.
Thanks guys!!
Rebecca · 16 March 2026 · Melvyn Danes Birmingham (321 Alcester Road)
★★★★★ 5/5
GoogleI have just used Melvyn Danes Wythall for the 2nd time and cannot fault the excellent professional service.
Have been very supportive & helpful with all our queries.
Thankyou again
Maybe a 3rd time !
Ann · 16 March 2026 · Melvyn Danes Birmingham (321 Alcester Road)
Agent replied · 16 April 2026
Thanks Ann for your lovely feedback, hope it maybe a hat trick with us shortly!! 😊🏡🐱👤 …
★★★★★ 5/5
Google*2021 Melvyn Danes Wythall were brilliant during the sale of our property. Every time we called the office the phone was answered straight away - Pat, Larissa & Jo were all really helpful & friendly & provided good updates on our sale progression.
Our property was marketed for a reasonable price which attracted enough viewings for it to sell quickly & very close to what it was marketed for. All viewings were carried out by Danes, they were always on time & provided feedback on viewings to us if not the same day then the following.
* 2026 we used Melvyn Danes Wythall again for our sale & our new purchase was also through them. Outstanding after sale support, communication & just generally really nice people. Pat, Larissa, Jo & Deborah are all really knowledgeable and on it, which keeps everything ticking along nicely & takes away any stress of moving house. Huge thank you to you all!
Danny · 16 March 2026 · Melvyn Danes Birmingham (321 Alcester Road)
★★★★★ 5/5
TrustpilotFriendly, helpful and good at their job.
The staff at the Wythall branch were absolutely brilliant selling my house. They treated me like a human being, dealt well with inefficient solicitors and problematic buyers, and despite various problems and delays (none of which were their fault) they got the sale over the line for a price I am very happy with. They worked tirelessly and kept me updated every step of the way. I can't recommend this branch enough.
Heather · 25 February 2026 · Melvyn Danes Birmingham (321 Alcester Road)
★★★★★ 5/5
GoogleCompany was amazing we had multiple issues that was on my side more than purchase side they kept me informed throughout the time if I ever move again I will use this company
David · 16 February 2026 · Melvyn Danes Birmingham (2214 Coventry Road)
★★★★★ 1/5
GooglePoor customer service. Answering phone calls in a very rude manner.
Unhappy customer. Spoiled our day.
RAAGA · 16 February 2026 · Melvyn Danes Birmingham (2214 Coventry Road)
Agent replied · 16 April 2026
Good morning.
I am most concerned by your comments and would like to investigate matters for you.
All of our calls are recorded so kindly provide me with your mobile number (to samantha@melvyndanes.co.uk) so that I may listen to the call.
Kind regards, Sam at Melvyn Danes.
★★★★★ 5/5
GoogleThe service provided by all the team at Melvyn Danes Sheldon was excellent. Everyone was very proactive in ensuring that our sale progressed as quickly as possible and by making sure that we were regularly updated. I highly recommend the team at Melvyn Danes Sheldon.
Adrian · 16 February 2026 · Melvyn Danes Birmingham (2214 Coventry Road)
★★★★★ 1/5
TrustpilotHORRIBLE
HORRIBLE. Found a property wanted to view to rent. originally spoke to a lovely lady who was going to try to get me a viewing a few days later. We spoke a few times that day as they were trying to get in touch with the tenant. Phoned next day for updated. different Lady on the phone immediately sighed loudly before I had even said a WORD. Then pretended to know nothing at all, didn’t look up details all she did was asked the room sarcastically (I heard) if anyone had taken a call yesterday and basically implied I had lied. I would have taken that place off the market if I could have seen it in a few days. Now will never use them again!
Charlotte · 12 February 2026 · Melvyn Danes Birmingham (321 Alcester Road)
★★★★★ 5/5
TrustpilotMet the agent at the property today
Met the agent at the property today. One of my best experiences ever. I believe the name was Ashley a real honest gentleman. So helpful and very helpful was a real pleasure and I believe I was lucky to meet a nice helpful person. Made my experience much better than I expected and it really helped me in my decision thank you.
Dear · 23 January 2026 · Melvyn Danes Birmingham (321 Alcester Road)
★★★★★ 5/5
GoogleThank you to all the team at Melvyn Danes Sheldon, you have been brilliant the whole way through this process,
I would highly recommend this agent to anyone!!! A special mention for Jo who has been a superstar, she is an asset to your team.
Thank you so much
Jennifer · 16 December 2025 · Melvyn Danes Birmingham (2214 Coventry Road)
★★★★★ 5/5
GoogleThank you to all the fabulous team based at the Sheldon Branch
Sam was so professional from the very start of our house valuation to the exchange of contracts. Sam stepped into assist when we had some issues with our sale, Sam managed to sort the issues with professionalism & tenacity to get the chain back on track.
All of the team are professional competent and a pleasure to speak to, communication is excellent via email or telephone call.
Thank you to Ann- Marie who negotiated our purchase.
Thank you to Jo for keeping us informed of the progress of the sale & purchase.
And thanks to both Lucie & Karen for all your input in our sale & purchase.
I would recommend the team at Melvyn Danes Estate Agents - to make life a little easier if you start the house moving journey!
Good Luck !
Della · 16 December 2025 · Melvyn Danes Birmingham (2214 Coventry Road)
★★★★★ 5/5
GoogleExcellent service by all the staff of Melvyn Danes Sheldon, and a special thank you to Jo, Karen, Ann Marie and Sam for everything they've done to help with the sale. And would definitely recommend to anyone who is thinking of buying or selling their property.
Fred · 16 December 2025 · Melvyn Danes Birmingham (2214 Coventry Road)
★★★★★ 5/5
GoogleThis is the 2nd time we have used Melvyn Danes.
Both time they have been brilliant from start to finish. Nothing to complain about at all. …
Ben · 16 November 2025 · Melvyn Danes Birmingham (2214 Coventry Road)
★★★★★ 5/5
GoogleGreat service, especially Anne-Maire and Lucy, would definitely use them again.
Thank you
Loraine · 16 November 2025 · Melvyn Danes Birmingham (2214 Coventry Road)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
